Hitchhiker's Guide to Cloud Ops

1. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Brian Carlson; Operations Lead, Well-Architected, Amazon Web Services
Jon Steele; Sr. Technical Account Manager, Amazon Web Services
Diya Wynn; Global Operations Integration Americas Practice Lead for Professional Services, Amazon Web Services
The Hitchhikers
Guide to Operations:
Helping you with in mind.Design Ops

2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Where are you in your Cloud Operations Journey?
What can AWS
operate for me?
How can
AWS help me?
How am I doing?
What should
I do?

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What should I do?

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Well-Architected
Operational Excellence (OE) Pillar

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What is the Operational Excellence Pillar?
Prepare EvolveOperate

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How can OE help you with Operations?
Focus: Operations people, process, and tools
Perspective: Application architecture down through Operations
Purpose: Design with Operations in mind using 5 design principles
Perform Operations as Code
Annotated documentation
Make frequent, small, reversible changes
Refine operations procedures frequently
Anticipate failure

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Customer Case Study
NASA Jet Propulsion Laboratory: Mars2020
Key Characteristics:
• Federally funded research & development center for NASA
• First Mission with a DevOps culture
• Mission’s have autonomy over their systems
• Leadership wanted a new baseline for mission development in the cloud
JPL asked for help before development started
Approach to Operations:
• Initial: Traditional IT
• Final: DevOps build and operate within the team in the cloud

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Customer Challenges
• Constrained mission time window
(A mission day in space is valued at ~$500k )
• Cost sensitivity, designing for an unknown mission length
• Implementation of security controls added challenges to development efforts
• Limited system level thinking across application owners
Developers
Security
Operations
Business

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Customer Outcomes
• JPL has fundamentally changed their approach to mission design
• Cloud computing is mission critical every day
• Design with Ops in Mind
• Monitoring for Operational Outcomes
• Added rigor to improvement activities
• Working to implement documentation as code
• Security became an enabler for development*

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How am I doing?

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AWS Enterprise Support
Cloud Operations Review (COR)

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What is COR?
OptimizeOperateMonitorPrepare

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How can COR help you with Operations?
Focus: Operations people, process, and tools
Perspective: Operations up through architecture
Purpose: Enable you to improve your Operational Excellence:
Gain deeper understanding of customer operations
Determine alignment with AWS best practice
Deepen AWS support relationship
Improve proactive support delivery
Recommend solutions to Operational issues

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Customer Case Study:
GE Health Cloud: Secure, connected & interoperable
Key Characteristics:
Healthcare Innovation Platform
• 40+ services
• EC2 < 5% of spend
• Global deploy in < 48 hours
• Ops team < 20 worldwide
Approach to Operations:
• Build  Test  Release  Monitor  Plan  Build
• Goal is ‘No-Ops’ as much as possible.

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Customer Challenges
Cloud adoption challenges:
• Change resistant traditional IT approach
• Existing monolithic architectures
• On premise dependencies
Cloud Operations Challenges:
• Had to learn a new Operations approach
• Needed thorough monitoring with automated response
• Operations practice is inherited by all platform users

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Customer Outcomes
What was the result for GE Operations?
• 30% AWS support case reduction
• Deployment time reduced from months to hours
• 45% overall cost reduction by using AWS services
• High risk workloads safely migrated to AWS
What was the result for GE’s relationship with AWS?
• AWS team has new insight into GE architecture
• Faster root-cause isolation = faster issue resolution
• Shifted focus from tactical to strategic engagement

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How can AWS help me?

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Professional Services
Operations Integration (OI)

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What is Operations Integration (OI)?
• Customers achieve ‘Production Readiness’
• Customer confidence to use AWS at scale & realize value
• Usually delivered with partners & migration programs
CAF Perspectives:
Core
Operations
Functions
Security &
Control
Functions
Business
Management
Functions
Supporting
Functions

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How can OI help you with Operations?
Focus: Operations people, process, and tools
Perspective: Building and proving operational capability
Purpose: Getting enterprise customers ‘Production Ready’
Fast, Iterative delivery of capability – ‘Build Cycles’
Flexible operating models to support multiple AWS use cases
Define operational metrics and drive value realization
Strong focus on APN Partner engagement
Strong focus AWS Management Tools

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What can AWS operate for me?

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AWS
Managed Services

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Amazon
EC2
Amazon
CloudFront
Amazon
S3
Amazon
ElastiCache
Amazon
RDS
Amazon
VPC
Amazon
Route 53
AWS Direct
Connect
Amazon
CloudWatch
AWS
CloudFormation
AWS
CloudTrail
AWS
Config
AWS
IAM
Amazon
SNS
Amazon
SQS
Elastic Load
Balancing
Amazon
EBS
Like ITIL for the cloud, AWS Managed Services provides operational structure and control
through a unique mix of programmatic interfaces and AWS expertise
Reporting
Continuity Management (Backup/Restore)
Patch Management
Security Management
Event and Incident Management
Provisioning & Configuration Management
Change Management
What is AWS Managed Services?

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How can AWS Management Tools help you with Operations?
Focus: Operations people, processes, tools
Perspective: delivers “infrastructure operations as code”
Purpose: Change the focus of your IT Operations:
AMS will continuously “learn”
AMS will improve with scale
You will focus on your applications
You will retain control of your account
You will leverage existing authentication

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Customer Case Study:
Fortune 100 Industrial Manufacturing
Key Characteristics:
• Fortune 100 US Manufacturer
• No cloud workloads on AWS
Approach to Operations:
• Digital industry providing digital solutions
• Higher level of transparency, security & customer focus
• Migrate 70-80% of non cloud native workloads
• Establish path to cloud-optimization and DevOps
• ’50 in 50’ – 50 workloads cutover to AWS production in 50 days

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Customer Challenges
• Must maintain high compliance and security standards
• Don’t want IT to be on the critical path for application development
• Basic Integration Points
• Security & Operational Readiness
• Minimal in-house expertise to scale cloud knowledge

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Customer Outcomes
CONFIDENCE TO
MOVE AT SCALE
• ‘Art of the possible’
• ‘Production Ready’, Fast
• Delivers Results
• Experiential learning
• Preparing for migration of
2000-server data centre0
10
20
30
40
50
60
Week
0
Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Week
8
Week
9
Week
10
Migration Process
Dev/Test Production

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Our Challenge to you
• Think about your Operations challenges.
• What would help you achieve Operational Excellence?
• How can we help you get Operations support and guidance?
• Come visit us at the AWS Booth to learn more
• AWS Booth: Operating & Optimizing

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How to get Operations support:
What should
I do?
Solutions
Architects
Well-
Architected
Operational
Excellence
How am I
doing?
Technical
Account
Managers
Cloud
Operations
Review
How can
you help?
Professional
Services
Operations
Integration
What can
you Operate
for me?
Management
Tools
AWS
Managed
Services

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Questions?

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