Amazon Web Services has single handedly altered the IT landscape. The ways of monitoring legacy on-premise environments cannot be applied to the dynamic nature of a cloud-based IT infrastructure. To innovate in the cloud and effectively monitor this new infrastructure model, a modern approach is required. Join the experts from PagerDuty as they discuss how to build a modern ops environment for workloads running on AWS. Session sponsored by PagerDuty.

1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Eric Sigler, Engineering Manager, PagerDuty
July 13, 2016
Delivering Modern Operations on AWS

2. Delivering Modern Operations on AWS
Eric Sigler, Engineering Manager, PagerDuty

3. Agenda:
Business Context
Dueling Concerns
Modern Operations
Examples

5. PagerDuty is an agile incident
management solution that
integrates with ITOps and
DevOps monitoring stacks to
improve operational reliability
and agility.

7. “Modern operations?”

8. Pressures on the Business
Innovation
Pace
Brand
Competition
Security
Customer
Demands
Relevant

9. The Agility-Predictability
Paradox
Release Velocity
New Markets
Responding to Feedback
Customer experience
Uptime and Performance
Security & Compliance
Agility Predictability

10. Bimodal IT

11. “Bimodal IT is the practice
of managing two separate
but coherent styles of work:
one focused on
predictability; the other on
exploration.”

12. Mode 1:
Focused on predictability,
waterfall planning,
annual budget cycles,
IT-centric POV

13. Mode 2:
Focused on exploration,
shortened feedback cycles,
customer driven POV

14. • Compliance
• Plan Driven
• Long Term Cycles
• Conventional Process
• IT Centric
• Low Customer Touch
Mode 1
• Fluid
• Agile
• Continuous
• Short Cycle
• New Project
• High Customer Touch
Mode 2

15. Modern operations is about
helping IT operations in both
modes co-exist peacefully.

16. We could just throw tools at it.

17. But tools alone are not the solution.
47%
Of teams use 6+
monitoring tools
27%
Consolidate alerts
Source: Dimension Data

18. Title TextModern Ops
People
Process
Tools

19. People
• Identify WHO needs information
• Explain WHY its important
• Provide a communication path
• Enable orchestrating responses
• Promote social ops collaboration
Modern Ops

20. Process
• Identify issues, provide business
context, and GUIDE responses
• Streamline workflows, with an eye
towards the user
• Automate where possible,
document where not
Modern Ops

21. Tools
• Integrate across both modes
• Link infrastructure to technical
context AND business context
• Help minimize communications
overload, and focus on the right
issues
Modern Ops

22. Content Context is king.

23. Example Service #1:
Event Transformer

24. Title Text

26. Reliability is kinda
important to us.

28. Once more, with
feeling!

29. Title Text

32. And to bring it full
circle…

34. Let’s recap

35. Value for the organization
Agility
Multi-
Speed IT
Add Business
Value
Understand
Experiments
Manage
What Matters
Collaborate
Work-Life
Harmony

36. Enable a culture where teams
focusing on either “agility” or
“predictability” can work
closely together to build and
operate software.

37. Thank you!
Questions?