This document summarizes a presentation about problems identified at a hospital. The problems included a lack of a structured HR department, apparent violations of the Civil Rights Act of 1964 due to lack of diversity, employees who had become too comfortable without career development, and tensions between the Board Chairman and CEO. Potential solutions discussed were empowering the HR department, hiring a VP of HR, implementing training and development programs, and addressing diversity in hiring.
2. Lack of a structured and effective Human Resources Department
Apparent violation of Title VII of the Civil Rights Act of 1964
Current employees have become too comfortable in their positions
Lack of development discourages employees from career growth
Interpersonal tensions between Board Chairman Dr. Stiller and CEO Anita Green
Problems Identified in the Case
3. Dr. Stiller’s wishes could have prevailed
Dr. Stiller and Anita Green could work to eliminate tension
Scott and Hillard could offer Winthrop a position in HR
Anita Green could hire a new VP of Human Resources
Anita Green could fire Frank Scott for mismanaging hiring policies
Provide development for all employees and evaluate at next review
Alternatives
4. Contrast training and development. Is developing employees the responsibility of the HR
department, the divisions, the organization or the employees? Where does the
responsibility currently lie at the hospital?
Development is the responsibility of all parties involved.
In this case, the responsibility lies with the employees. There is no system at the hospital
to provide employees with the opportunity or resources for development.
Discussion Question One
5. Given Winthrop’s personal challenges and career aspirations, what advice would you give
Hillard if you were Scott?
Acknowledge Winthrop’s value to the organization
Encourage Hillard to offer a position in HR
Make her feel valued and present growth opportunities
Discussion Question Two
6. What additional information beyond name and title would be helpful to have when Scott has
discussions about existing talent with division leaders?
Previous performance reviews
Previous goals
Recognized areas for improvement
Recognized areas of achievement
Discussion Question Three
7. Problem:
The majority of people working for the company are white and the gap between different
ethnicities is very large (see next slide)
Clearly a violation against the Title VII of the Civil Rights Act of 1964
Section 703 of the Title VII Civil Rights Act of 1964
Possible Disparate Treatment
Solution:
Empower the HR Department
A good HR Department would manage hiring policies correctly
Resulting Opinions- Diversity Issue
9. Problem:
Current HR employees do not posses skill and knowledge to move passed transactional work
No strategically functioning HR Department
This leads to employees’ disbelief in career growth at the hospital (see next slide)
Solution:
Hire a VP of Human Resources and restructure the division
Implement developmental programs
Resulting Opinions- Dissatisfaction Correlation with Lack of Development
11. Problem:
HR should not report to the CFO (see next slide)
HR Department cannot handle compliance responsibilities
Current employees are set in their ways
Solution:
Hire a VP of Human Resources and restructure the division
Implement developmental programs
Designate someone to take over compliance concerns
Resulting Opinions- Human Resources Department Structure
13. Hire new VP of Human Resources and restructure the division
Restructuring of division will separate tasks
Increase diversity by recruiting from outside the hospital’s norm
Implement new training and development program
Have CEO Q&A sessions with each division
Designate staff member to handle compliance issues
Implementation Strategies