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INSURANCE AND
INVESTMENT MANAGEMENT
Alison Rooney
Director
685 Third Ave., 14th Floor
New York, NY 10017
Tel: 646-227-4703
Alison.Rooney@navigant.com
ABOUT NAVIGANT
Navigant Consulting, Inc. (NYSE:
NCI) is a specialized, global
professional services firm that
helps clients take control of their
future. Navigant’s professionals
apply deep industry knowledge,
substantive technical expertise,
and an enterprising approach to
help clients build, manage and/or
protect their business interests.
With a focus on markets and
clients facing transformational
change and significant regulatory
or legal pressures, the Firm
primarily serves clients in the
healthcare, energy and financial
services industries. Across a
range of advisory, consulting,
outsourcing, and
technology/analytics services,
Navigant’s practitioners bring
sharp insight that pinpoints
opportunities and delivers powerful
results. More information about
Navigant can be found at
navigant.com.
Case Study: Applying Agile Methodology for
Wealth Management Software Release
As the industry is experiencing a growing emphasis on speed to
market and cost reduction, financial institutions today are focusing
on technology enhancement and accelerated software delivery as
strategic directions for business improvement and expansion. The
following case study will examine a recent Navigant project in
which a wealth management software platform was successfully
implemented utilizing Agile SDLC methodology.
THE CHALLENGE
Our client, the second largest U.S. Wealth Management advisor,
engaged Navigant to assist in a firm-wide technology deployment
process and change management initiative to improve quality,
performance and risk management. The client requested
assistance to improve process implementation in six different work
streams with an overall enhanced program management structure.
The client faced significant pre-planning challenges to meet
milestone timelines and task deadlines. Our team was engaged
because of our strong heritage in the wealth management area
and our understanding of the role that technology enhancements
play in this highly competitive area of financial services.
THE SOLUTION
The Navigant team quickly and seamlessly integrated with the
client’s implementation team to define a Program Management
governance structure for each work stream as well as regular
project reporting requirements. Navigant’s industry expertise in
Agile methodologies allowed the team to push software
development in a timely manner. The team designed Executive,
Program and work stream-level reporting “dashboards”, and a
dependency matrix for the overall program to keep track of inter-
work stream dependencies. Additionally, Navigant designed a fast
lane calculator to determine which software delivery tracks were to
be accelerated, and an automated Gantt chart to track high level
delivery items for executive reporting. The Navigant team also
developed an automated defect and issue tracking dashboard. The
team applied Agile PMO methodologies to implement a new
delivery and change management process to enhance software
delivery throughout the Wealth Management organization. These
tasks included:
• Facilitating and leading weekly meetings with the entire
project management office
• Working with individual project managers in order to develop
sound reporting methodologies

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• Increasing visibility into individual work streams via different
reporting methods
• Coordinating inter-work stream dependencies to optimize
delivery of different initiatives
• Socializing results with senior leadership and obtained
approval
• Leading the technology improvement work streams for test
data and a vendor implementation
• Developing a software platform that provides regular
feedback to allow for flexible adjustments during process
development and ability to adapt to new requirements using
Agile methodologies vs. Waterfall procedures
• Assisting work stream leaders in creating (WIP) “Work In
Progress” metrics through flow diagrams and control charts
to identify bottlenecks and meet task deadlines.
THE IMPACT
Navigant improved accountability and transparency within the client’s teams by implementing Agile
SDLC methodology. This included managing individual sprints and integrating leadership and product
managers to help define and finalize high-priority features for inclusion. The Navigant team
streamlined application development, testing and change deployment processes by providing PMO
support to implement a “Change and Release” orchestration tool, including automated in-house ticket
generating system for change management across the organization. Navigant created an integrated
roadmap detailing all phases involved in implementation of the tool. To improve accountability and
transparency of the different teams involved, Navigant experts implemented Agile SDLC methodology
for the development of this tool.

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Planning
•Meeting client
implementation team
•Define PMO structure
and reporting
requirements
Tracking
•Reporting dashboards
•Dependency matrix
•Gantt charts
•Fast Lane Calculator
Testing
•Automated defect and
issue tracking
dashboard
•Control charts to
identify bottlenecks
Releasing
•Change and Release
tool to streamline
application
development
•Agile and SDLC
methodology
SDLC Agile
Methodology