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INTRODUCTION TO THE ITAD WORKS
The ITAD Works are specialists in the processes and services related to IT hardware change:
 Pre-life activities - receipt, configuration and deployment, logistics, installation and
secure storage
 Mid-life activities - decommission, logistical moves, repair and refurbishment
 End-of-life activities - reverse logistics, data erasure, asset remarketing and recycling
Established in 2002, we have quietly built a reputation for excellence in the field of IT Asset Disposition
(ITAD). The key to our reputation is an uncompromising focus and iron grip on quality control. Our
expertise lies in our ability to identify and execute leaner processes; agile, integrated services; and a
measurable reduction in environmental impact.
We have established systems and processes to manage IT Asset Disposition for new, used and retired
technology. Our innovative methods are becoming increasingly important as compliance, security and
financial constraints demand more and more attention at the board room table.
Our proprietary systems use automation and technology to implement process control at a granular
level. Our entire business is transparent to the last detail. This enables our clients to easily audit and
measure the efficiencies of the service solutions that we provide.
Our service model has also been built around this very foundation, providing a rigid internal framework
strong enough to support scalable, bespoke service solutions with a high level of flexibility.
All core services are delivered in-house – resource, facilities, technology and transportation. Our service
model delivers a number of different solutions that use interchangeable service lines that are integrated
within our process control system.
The ITAD Works provides solutions that help organisations move from fragmented, tactical
management of surplus hardware to integrated, strategic IT Asset Disposition programmes
that can return millions to a typical IT budget.
Better asset value, no risk, complete control… ITAD Works

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The ITAD Works services streamline the execution of technology change initiatives for all types of IT
assets, including desktop, laptop, server, storage, mainframe, telecomm and networking equipment.
Service Type Description
Inventory management
 Storage
 High security storage
 Kitting
 Configuration/imaging
 Deployment
Central and locally-held inventory, deployed just-it-time to strict SLAs
 High-security storage for classified data/equipment
 Preparation for new end-user – kitting, imaging,
configuration
 Inventory management by model/specification to min and
max levels
 Same-day deployments
Installation
 Desktop/PC
 Laptop
 Printer
 Server
 Telecoms
As part of a managed refresh or BAU activity
 Deliver to desk
 Plug in and power on
 Connect to network
 Localisation procedures
 Image upload
 Data transfer
 Trouble shooting
 Remove packaging and displaced asset
Moves and changes
 Site auditing/logical decommission
 Non-technical courier
 Technical courier
 Business critical
 Office closures & relocations
 IT refresh projects
The ITAD Works can support large and small client IT programs
 Project management resource
 Communications
 Field service engineering / Floor-walking
 Issue resolution and change-control
Asset recovery
 Asset decommission
 Pick and pack / pallet recovery
 On-site asset discovery
 On-site serial reconciliation
 On-Site erasure
 On-site destruction
Decommission at desk or data-centre
 Pick and pack and/or pallet recoveries
 Site auditing, risk assessment and method statements
 Project management
 The ITAD Works high-security logistics
 Systematic asset reconciliation on-site
 GPS tracking point-to-point through all logistics stage-gates
 On-site erasure or destruction and transfer of liability to The
ITAD Works before departure
 In-house logistics and engineering
Asset optimisation
 Warranty management
 Out-of-warranty repair
 Data transfer/recovery
 Refurbishment
 Parts supply /equipment upgrade
Technology change services designed to meet client requirements for
asset optimisation
 Systematically controlled equipment triage services provide
detailed reporting for real time inventory visibility and
control
 Integrated parts harvesting reduces the cost of repairs and
upgrades
 Data transfer for refresh projects
 The ITAD Works warranty provided on all triaged assets if
OEM warranty expired
Asset re-use and recycling services – all
equipment platforms
 Remarket
 Recycle
 Redeploy
 Donation
 Asset discovery (audit)
 Testing and diagnostics
 Data erasure and destruction
 Refurbishment and repair
 Compliance and asset reporting