1. REV Consulting Operational Review
Transportation Service companies are faced with growing competition and finding ways to step
up their performance especially in the operations and maintenance arena which is “key” to your
organization evolution. Today businesses need to place greater emphasis on a current evaluation
of the market, efficiency, effectiveness, and economy of its operations.
Rev Consulting’s initial approach to aiding your company with an “Operational Model to
Profitability” is to conduct a 5 day Operational Review. An operational review holds the key to
keeping your company on top. But what really is an operational review? And how does it fit into
your company’s goal of staying ahead of its competition?
An operational review is an in-depth and objective review of an entire organization or a specific
segment of that organization. It can be used to identify and address existing concerns within a
company such as operating procedures, lack of profitability issues, problems with customer
relations, communication issues between departments, and other factors that affect the stability
of the business.
Operational reviews will allow your company to evaluate how well you are performing, obtain
GAP analysis to industry best practices implement Key Performance Indicators, allocate
resources properly, and measure tasks within set time frames utilizing cost-effective measures.
More importantly, it also shows your company how to prepare to meet future challenges.
Simply put, the goals of an operational review are to increase revenue, improve market share,
and reduce cost with a series of best practice recommendations and follow on support.
SO, what will the Operational Review consist of?
In order to get a true understanding of the state of where an organization is, a series of in-depth
interviews and requests for information will be conducted. The information needed to be
provided will be from a financial, operational and organizational perspective and will be utilized
to formulate the “AS-IS” state of the organization. Below is a series of items that will be
reviewed and analyzed:
 Branch Effectiveness – Location, hours of operation, employees, business process,
technology and customer base
 P&L Cost Analysis – Gross and Operating profits
 P&L Parts/Labor – Retail (franchise vs non-franchise) , Over the Counter, Warranty,
Outside/In-shop, Overtime, Productivity, applied vs unapplied, WIP, Labor Rates
 Employee roles and responsibility analysis
 Review current Key Performance Indicators (KPI’S) in use
 Preparation of a GAP analysis
Once everything is reviewed our team will formulate a series of recommendations & next steps!!
www.revconsulting.net
561-424-1876