1. Warehouse Processes – Customer Returns
Vehicle Received
(carrier or Royal Mail)
Return Receipt
Return Quality
Inspection
Return
confirmation
Passed to
client
Return Updated
Onto WMS
Return Request
From customer
Consolidation for
Return to
Supplier/Disposal
Putaway
Clients Systems Process Warehouse Process
Refund customer
Return Authorisation
Return completed
manually
Stock Holding
Bad
Product
Good Product
Free Ebay/GA Rework
Note:
Contractor has no systemic expected returns
information.
Contractor passes client confirmed receipts for
manual processing into the system.
Re-packaging
Process Flows – Page 5

2. Warehouse Processes – Return to Supplier
Manual Order Entry
Suppliers contacted
And collection
schedule arranged
Schedule transferred
Onto WMS
Pick
Fax copy of
Paperwork
Signed by driver
Physical checks
Against schedule
Manual Order
Request
Collection by
Selected Carrier
Clients Systems Process Warehouse Process
Confirm Order
Despatch
Note:
Bad returns from customers are batched by supplier. Once a suitable quantity has
been accumulated, the returned to supplier is arranged by the contractor.
Obsolete stock is returned to supplier at the request of the client, who organises
the process.
Consolidation for
Return to
Supplier disposal
Despatch
Process Flows – Page 6

3. Warehouse Processes – EBay
Order Activation
Pick by
Carrier type
Pack by
Carrier type
Transfer of
Despatch data
Despatch by
Carrier type
Orders
Confirm
Transfer of
Delivery data
Collection by Carrier
Clients Systems Process Warehouse Process
Complete financial
transaction
Respond to
Customer queries
Transfer of
Order data
Daily by 10am
Order Batches
Scheduled
Confirm Order
Despatch
Process Flows – Page 7
Receipt of product
Onto WMS
Quality Control
Inspection
Receipt of Ebay
product
Putaway
Stock Holding
Grade established
And return to
Customer returns
Department
Fail