1. HOTEL * FIVE STAROR DELUX HOTEL*
(HOTEL MANAGEMENT SYSTEM)
HOTEL ISA HOME AWAY FROMHOME. WHERE ALL THE FACILITIESARE PROVIDEDTO THE GUESTS FOR
COMFERTABLE STAGE.
A FIVESTARHOTEL MUST HAVE:-
GOOD ROOMS
SUITE ROOMS
DELUX ROOMS
SWIMMING POOLS
FOOD & BEVERAGE
HEALTH CLUB
DOCTOR FACILITES
GAMES FACILITIES
SECURITY
WIFI
DEPARTMENTS OF A FIVESTARHOTELS:-
1) FRONTOFFICE (HEARTOF HOTEL):- WHERE ALL THE INFORMATION CAN HAVE.
I. GUEST CHECKIN/CHECKOUT
II. ROOMALLOTMENT
III. CREDIT CARD FACELITIES
IV. MONEY EXCHANGE
V. RESERVATION
VI. BELL DESK
VII. LUGGAGE ROOM
VIII. RECEPTION
FRONT OFFICE MANAGER IS RESPONSIBLE FOR ENTIRE OPERATION IN THIS DEPARTMENT.
a. FRONT OFFICE MANAGER
b. ASSISTANT FRONT OFFICE MANAGER
c. GUEST RELATION EXECUTIVE
d. RECEPTION/ BELL BOYS
2. HOTEL * FIVE STAROR DELUX HOTEL*
(HOTEL MANAGEMENT SYSTEM)
2) FOOD & BEVERAGE:- WHERE ALL THE GUESTS CAN HAVE THERE MEAL AND DRINKS.
SHOULD BE HAVE 3 RESTAURANT IN F&B DEPARTMENT.
24 HR. COFFIE SHOPS, 24 HR. ROOMS SERVICE, BANQUET HALLS, CONFERENCE HALLS,
OPEN AREAS FOR BIG PARTIES, LOBBY BAR, LOUGE BAR.
F&B MANAGER IS RESPONSIBLE FOR ENTIRE OPERATIONS.
a. F&B MANAGER
b. ASSISTANT F&B MANAGER
c. BANQUET MANAGER
d. RESTAURENT MANAGER
e. SUPERVISOR
f. SENIOR STEWARD
g. STEWARD
3) HOUSE KEEPING DEPARTMENT:- ALL THE ROOMS, PUBLIC AREAS, CLEANING OF ROOMS,
LAUNDRY, GARDEN MAINTENANCE, GUEST LAUNDRY, STAFF LAUNDRY COME UNDER
THE DEPARTMENT.
EXECUTIVE HOUSE KEEPIN MANAGER IS RESPONSIBLE FOR THE DEPARTMENT.
4) MAINTENANCE DEPARTMENT:- TOTAL MAINTENANCE OF HOTEL, REPAIRING, PAINTING,
POLISHING, A/C MAINTENANCE, GENERATOR COMES UNDER THIS DEPARTMENT.
CARPENTER, PAINTERS, PLUMBERS, ELECTRICIAN ETC.
CHIEF ENGINEER IS RESPONSIBLE FOR THIS DEPARTMENT.
5) F&B PRODUCTION DEPARTMENT:- THE EXECUTIVE CHIEF IS RESPONSIBLE TO PROVIDE
GOOD SERVICES TO ALL THE GUESTS.
6) HEALTH CLUB:- SWIMMING POOLS, GYM, SONA BATH, STEAM BATH ETC.
3. HOTEL * FIVE STAROR DELUX HOTEL*
(HOTEL MANAGEMENT SYSTEM)
7) SECURITY DEPARTMENT:- CHIEF SECURITY MANAGER RESPONSIBLEFORTHIS DEPARTMENT.
SECURITY OF GUEST AND STAFF.LOST ANDFOUND RECORD.
8) ACCOUNTSDEPARTMENT:- UNIT FINANCIAL CONTROL ,CREDITCARD CONTROL COMPLETE
RECORD OF HOTEL SALE.
EXPENDITURE ,PURCHASING,
