PPP about the business culture of chile outline: - Communication - Dress, Punctuality & Formality - Preferred Managerial Qualities - Hierarchy and Decision-making - Conflicts in the Workplace - Motivating Local Colleagues

1. Chile Business Cultural

2. Communication
 the use of indirect, non-verbal communication is common at
work
 delays or flat out ignoring requests from managers
 eye contact or the lack of
 Smiling or serious faces
 you may also find out information indirectly through comments
or rumors from other managers
 Maintaining eye contact is sometimes necessary to show
interest and sincerity
 Physical contact when talking can occur as a sign of
attentiveness or to break the ice
 Important to pay attention to the way you eat and seat at the
first meeting. Chileans favors formal and proper manners
initially

3. Dress, Punctuality & Formality
 In a professional and working environment it is advisable to dress formally
 Men are expected to wear suits and ties
 Women often wear dresses, high-heel shoes and use a modern hairstyle
 Be punctual to work and meetings. Punctuality is appreciated and
expected from Westerners, everyone is expected to arrive late at social
functions
 The general rule is not to address a Chilean by his or her first name
 Have business cards printed with English on one side and Spanish on the
other

4. Preferred Managerial Qualities
 Chileans admired qualities such as a high
level of education, experience and an
ability to establish and maintain good
relationships with employees at all levels
for a local manager or supervisor
 Open mindedness is a desirable quality
 They also do not challenge the status-quo
within their companies unless they are
pressured
 employees may be more open and willing
to accept non-traditional ways of doing
things

5. Hierarchy and Decision-making
 The decision making process is
centralized
 It is acceptable to go to your
immediate supervisor for
answers or feedback
 you may get frustrated by the
lack of power or lack of
involvement lower managers
display in making decisions

6. Conflicts in the Workplace
 Direct confrontation between
workers is rare and people
actively avoid it.
 The manager would call the
worker and discuss the matter
privately and arrive at an
acceptable solution
 Do not be surprised if the
worker is transferred or
relocated within the company
and the root cause is never
directly dealt with.

7. Motivating Local Colleagues
 Good working conditions in a positive
environment rank first
 An adequate income according to level
of responsibility is also appreciated
 Recognition of a job well done also would
encourage employees to perform well
 Increasingly, people are asking for more
flexible work schedules and personalized
benefits to manage the family/work
demands better