1. SCHOLASTIC RECORD
2013 B.E (Electrical& Electronics. Engg) Anna University 65.6%
2009 XII (STATE BOARD) V.K.P.Hr.Sec. School 60.6 %
2007 X (STATE BOARD) V.K.P.Hr.Sec. School 73.8 %
PROFESSIONALEXPERIENCE: 1 YEAR 11 MONTHS
NASDAQ
Designation: ClientService DeliveryAnalyst
Period: Nov 2014 - Present
As a ClientService DeliveryAnalyst,we provide prompt and accurate information of US media
contacts and key influencerswith accurate, date stampedprofiles.
Responsibilities
Reviewedlarge amountsof dataand analyze the informationusingavarietyof software
tools.
Providingpromptandaccurate information
Addingnewmediaoutlets(WashingtonPost,New York Times,Bloomberg.etc) andnew
contacts to the database and contactsas per the clientrequest,andupdatingbacklog
contacts.
Handlingnewclientenquiries.
Selectingresearchmethodsappropriatetopre-definedclientcriteria.
Designingandusingqualitative andquantitativeresearchtools.
Summarizingandfinalizingdataat the endof projects.
SutherlandGlobal Services
Designation: Consultant
Period: Aug 2013 - May 2014.
Responsibilities
Provide informationaboutproductsandservices,take/cancel orders,orobtaindetails
of complaints.
Keeprecordsof customerinteractionsandtransactions,recordingdetailsof inquiries,
complaints,andcomments,aswell asactionstaken.Processorders,formsand
applications.
Followuptoensure that appropriate actionswere takenoncustomers'requests.
Referunresolvedcustomergrievancesorspecial requeststodesignateddepartments
for furtherinvestigation.
AJAY KUMAR R : +91-7667305886d
ajaykumar.gl03@gmail.comd
2. SKILL SET:
MS Excel
MS office
Basic computer knowledge
Basic Networking
KEY AREASAND STRENGTH
Good on Customer Etiquette.
Analytical, Intuitive, Communication and Comprehension.
Proactive and good team player, with excellent inter-personal skills.
Leadership, Ability to plan and Organize.
Receptive, Self-Motivating & professional
PERSONAL DETAILS
Father’s Name : R.Robert Rethna Kumar
Date of Birth : 13-03-1992
Age : 23
Marital Status : Single
Nationality : Indian
Languages Known : English, Tamil, Malayalam
Permanent Address : 10-15, Authivilai,
Neyyoor,
Tamil Nadu.
PIN – 629802.
DECLARATION
IHEREBY DECLARE THAT THE INFORMATIONFURNISHED ABOVEIS TRUE TO THE BEST OF MY KNOWLEDGE.
DATE:
PLACE: NAGERCOIL