SlideShare a Scribd company logo
How to Create Unique
Customer Journeys to
Optimize Business
Outcomes
Tara Dwyer
Webinar Coordinator
Customer Experience
Update
Shawn Phillips
CCXP, Head of Growth and
Innovation
August 9th, 2023
9:30am PT, 12:30pm ET
featuring
moderated by
Launched in 2018, Forethought is a leading generative AI
company providing customer service automation that helps
support teams maximize efficiency and productivity. Forethought’s
products enable seamless customer experiences by infusing
generative AI, powered by Large Language Models (LLMs), at
each stage of the customer support journey: resolving common
cases instantly, predicting and prioritizing cases, and assisting
agents with relevant knowledge—all from one platform.
Learn more at forethought.ai
TO DIAL IN AND USE YOUR
TELEPHONE:
Dial: +1 646 558 8656
Webinar ID: 818 6164 5482
Passcode: 199860
This Information Is also available in your
webinar confirmation email from Zoom.
Have a question for our panelist?
Type into the Q&A panel to
interact with our speaker!
Shawn Phillips
CCXP, Head of Growth and Innovation
How to Create Unique Customer Journeys to
Optimize Business Outcomes
/in/taradwyer/
Q&A
Shawn Phillips Tara Dwyer
Webinar Coordinator, Customer Experience Update
/in/shawnphillips/
heartofthecustomer.com
CCXP, Head of Growth and Innovation
customerexperienceupdate.com

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How to Create Unique Customer Journeys to Optimize Business Outcomes

  • 1. How to Create Unique Customer Journeys to Optimize Business Outcomes Tara Dwyer Webinar Coordinator Customer Experience Update Shawn Phillips CCXP, Head of Growth and Innovation August 9th, 2023 9:30am PT, 12:30pm ET featuring moderated by
  • 2. Launched in 2018, Forethought is a leading generative AI company providing customer service automation that helps support teams maximize efficiency and productivity. Forethought’s products enable seamless customer experiences by infusing generative AI, powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge—all from one platform. Learn more at forethought.ai
  • 3. TO DIAL IN AND USE YOUR TELEPHONE: Dial: +1 646 558 8656 Webinar ID: 818 6164 5482 Passcode: 199860 This Information Is also available in your webinar confirmation email from Zoom. Have a question for our panelist? Type into the Q&A panel to interact with our speaker!
  • 4. Shawn Phillips CCXP, Head of Growth and Innovation How to Create Unique Customer Journeys to Optimize Business Outcomes
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  • 26. /in/taradwyer/ Q&A Shawn Phillips Tara Dwyer Webinar Coordinator, Customer Experience Update /in/shawnphillips/ heartofthecustomer.com CCXP, Head of Growth and Innovation customerexperienceupdate.com