The document discusses how technology can help streamline hotel operations. It notes that the degree of technology penetration in hotels remains low and that hotels must incorporate new technologies into their plans. When technologies are implemented properly, they can help with sales, guest satisfaction, productivity, process optimization, efficiency, and use of contactless transactions and services. Examples are provided of how data collection and analysis through technology improved cleanliness scores and reduced paper use in two Greek hotels. The document promotes a company that provides technologies and services to help hotels drive revenue and reduce costs through improved organization and tracking of operations.

1. StreamlineYour Hotel Operations
Yannis
Charalampakis
Co-Founder & CEO

2. Hotel
Operations
Management
Value Added
Services for
Hotel Guests
Profit
Proper use of technology drives revenue

3. Hotel app features & preferences
Source: Criton “Hotel Guest Expectations in 2020”

4. Need For Automating Hotel Operations
Source: Hospitality Technology report

5. Hotel operations cause traffic jams
5
The degree of penetration and utilization of technology in hotels remains significantly low
Hotels must immediately include in their plans the use of new technologies

6. Technology should have measurable results
6
Sales & Guest Satisfaction
Productivity
Process Optimization
Efficiency
Use of Contactless
TransactionsAnd Provision
of Services
ResponseTime
Complaints
Internal Calls
Paper

7. 7
Personalization is important
The true value comes from data utilization and the ability provided by technologies,
such as machine learning

8. 8
The way that daily activities are carried out , plays an important role in the hotel’s operation
Today most of the operations are handled using paper, email or phone calls

9. 9
Using online data
from the inspections
that are stored in the
system, we can see
the tendencies as
well as the areas
that mostly need
improvement.
Hotel operations example 1
The analysis of the
inspection data in
combination with visitor
reviews and questionnaire
responses, led to the
appropriate interventions,
resulting in improved
cleanliness scores and
positive comments on
social media.
* 5 star resort in Crete

10. 10
The use of electronic
forms instead of
printed forms
improved the
submission time for
the staff and data
was available
simultaneously to
the hotel
management.
Hotel operations example 2
But most
importantly, during
an operation
inspection, not even
a single page had to
be printed, thus
helping reduce the
environmental
footprint.
* 5 star resort in Rhodes

11. 11
We help hoteliers drive revenue, organize and track hotel operations & reduce operating costs
Guest App

12. StreamlineYour Hotel Operations
Thank you!!
WWW.HOTELTOOLBOX.GR
JCHAR@HOTELTOOLBOX.GR
+30-6936-655365
Yannis Charalampakis
Co-Founder & CEO