1. Ms. Joceylin Arceo Dabuco
Muslim Name: Adalah
Philippine address main: 1388 Minoza Street, TalambanCebu City, Philippines 6000
KBP (Kapisanan ng mgaBrodkaster ng Pilipinas) license number: SA-015346
Cellphone: (+63)9275260917
Philippine number: (+63) 9275260917
Permanent Address: 1388 Minoza Street, Talamban Cebu City
Philippines 6000
E-mail address: arceotravelandtour@gmail.com / bladedaywalker2@gmail.com
EDUCATION
Tertiary Level Colegio de la Inmaculada Concepcion
Saint Theresa’s College
(AB- Mass Communications – Broadcast Journalism)
Asian College of Technology
(Computer Operations and Programming – Computer Science)
Secondary Education Colegio De La Immaculada Concepcion
Primary Education Miraculous Medal School D.C
CAREER PROFILE
Doing customer service work between 3-5yrs time, previously connected with United
Overseas Bank Singapore as a contractual foreign worker holding an EPass working permit –
handling customer’s query on credit cards in general, providing info on product benefits and
features, complaints. Also responsible for monitoring accounts on payments sent via cheques
or payments done for waiver to be process once payment is in or updated by system. A
licensed Philippine FM radio announcer under KBP (Kapisanan ng mgaBrodkaster ng
Pilipinas) had been a voice over talent for both radio and local TV commercials until
2008.Started with radio announcing way back 1998 and had been engage with theatre
(singing, dancing and acting) in between those times as well.
WORK EXPERIENCES
1995-1996: Marketing Assistant - Jollibee Country mall
JOB Function/Description:
Ensuring the quality of children’s party to be in proper order, preparation for food and guest,
also assisting in food production when number of staff for the day is incomplete, Been in the
industry for shorter period of time since it’s my first job, I was a College student at that time as
well, and school schedule is starting to get hectic.

2. 1998 January – 1998 July: Disc Jockey (DJ)- DYKI - K89.9
JOB Function/Description:
Radio announcing, program hosting on music countdowns, and filling in empty slots when a DJ
is on MC (I take over program until other DJ is back for work)
1998-1999: Disc Jockey (DJ)/Asst. Traffic in charge/Newscaster - DYDW 89.1 – Spirit fm
JOB Function/Description:
* Radio announcing, program hosting on music countdowns, and filling in empty slots when a
DJ is on MC (I take over program until other DJ is back for work)
* Getting traffic reports from a tie up traffic watch group and include info on the “hourly
newsbreak”
1999-2000: Stock Market Telemarketer - Worldwide Investment Company
JOB Function/Description:
* Doing outbound calls from Asia, Western countries to Europe for prospects to qualify for
International Stock market investments. The lists of prospects are then submitted to the stock
market investors for them to establish business with these clients.
2000: Disc Jockey - DYXL 93.9
JOB Function/Description:
* Radio announcing
2001: Disc Jockey - DYRK 96. 3 WROCK
JOB Function/Description:
* Radio announcing
2001: Disc Jockey - DYBU 97.9 Love Radio
JOB Function/Description:
* Radio announcing
* Voice over on radio commercial
2001-2003: Disc Jockey/Newscaster/Events host - DYDW 89.1 Energy Fm
JOB Function/Description:
* Radio announcing, program hosting on music countdowns, and filling in empty slots when a
DJ is on MC (I take over program until other DJ is back for work)
* Voice over for both Radio and TV commercials, voice over talent for radio productions and
for different clients for their private airing at shops, simply what they call as “private company
radio” played the whole time from time shop opens until it closes
* It is when this time I took the licensure exam for Philippine Broadcaster’s group known as
KBP – KapisananngmgaBrodkasterngPilipinas and became third of the highest scored examiner
in the exam in the staff’s radio station, some companies and some radio listeners hired my
services to do voice over for their events and even sing for both birthdays and weddings for an
additional TF (Talent Fee)
2004-2005: Disc Jockey/Newscaster - DYCD 103.5 WILD FM
JOB Function/Description:
* Radio announcing, hosting special radio programs and filling in empty slots when a DJ is on
MC (I take over program until other DJ is back for work)
* Voice over for both Radio and TV commercials

3. * Hired talent to some companies and some radio listeners to do voice over for their events and
even sing for both birthdays and weddings for an additional TF (Talent Fee)
* As a senior Radio announcer, I train “newbies”/neophytes/newcomers on voice modulation,
accent and technical handling on program from playing songs, music background while
announcing
2007: Fraud Analyst - JP Morgan Chase Bank account - (People Support Corporation)
JOB Function/Description:
* Card activation for American customers. And these customers had to go through a lot of series
of questions to ensure a “very tight security” that when customer fails 3 personal questions,
automatically system blocks card and they needed to go through visiting bank branch for
clarification.
* Escalates calls to U.S SWAT Teams for cardholders who have been kidnapped, who have been
missing and those who have committed crimes. We document reports on Identity theft, and
other crimes committed by family members, hacker, and even cardholder’s acquaintances and
the likes.
* Playing tough on the phone, not a customer service at all, since we deal with FRAUDSTERS
on the phone as well, so were not the usual inbound officers who does extra miles once we
detect FRAUDSTERS is what we have on the phone
2008-2010: Auto Insurance Expert - GMAC Insurance (account) Convergys Philippines
Corporation
JOB Function/Description:
* Doing job as an Insurance Expert to American policy holders – we run car coverage quotes
and advices specific car coverage they need to carry depending on which state they are in U.S,
preparing paper works to be submitted for DMV (Dept. Motor Vehicle) once auto is covered.
July 8, 2010 to July 8, 2011 : Senior Officer (cards department) - United Overseas Bank
Singapore
JOB Function/Description:
• Card centre senior officers servicing debit/credit card accounts: Change of Address,
update on hand phone for one time password, performing waivers on late fee, interests
and card membership fees, monitoring accounts for waivers and unauthorized
transaction on postings and filling for disputes when blocking card accounts
• Submitting and processing temporary increase on Travel, medical expenses, one time
charge, wedding purposes and updates for 3DS one time password for credit/debit
cards online transactions.
February 21, 2012 to November 30, 2013: Marketing and Communications
Coordinator/Arts n Crafts Teacher Assistant under the Recreation Team/Arts and
Crafts teacher and staff at Harbor Library and & KAUST Security Admin Assistant
inside KAUST Community
JOB Function/Description
• Assist manager in Marketing and Communications Department in proof reading,
implementation and planning for events and promotional materials: flyers, roll-ups,
website --- no radio and no TV since Jeddah is not an open city
• Assist teachers in the after school activities like face painting, arts and crafts, dancing
lessons, ball games as an extension of school activities to children ages 4-7 years old
and between 7 to 12 years old

4. • Attended Water Safety Instructor’s Training from an American Red Cross affiliated
instructors on swimming for children.
• assigned to KAUST Harbor Library as a Library Assistant - does shelving and shelf
reading, and Arts n’ Crafts teacher in - handles Arts n’ crafts for 2-4yrs old and 4-7yrs
old, Clay time fun of same age categories, English storytelling and Recycled arts n’
crafts.
• Handle highly confidential documents under Security Headquarters. Responsible for
bookings for facilities inside KAUST for the use of trainings for security force.
Coordinate with the security instructors and also provide manpower schedule for the
entire security force for KAUST on monthly basis.
November 18, 2014 – Present: Technical Consultant at Intuit Quickbooks account in
Sutherlandglobal Solutions
JOB Function/Description
 Does troubleshooting on errors on Quickbooks software and process software
payment. Does download, installation, registration and restoration on company files
for customers. Also setting up of emails within software for invoices and checks and
does troubleshooting on Windows setting for operating system. Responsible for check
on system requirements and compatibility for each windows version, per software’s
version and releases.
ACHIEVEMENTS
• CIC school facilitator
• CIC Marian choir (soprano 1)
• CIC-STC Red Cross youth
• Editor-in-chief of Talamban Parish newsletter
• Youth Head of CCYM in Talamban Parish
• Vice-President of Archdiocesan Youth ministry
• Extemporaneous speaking and essay runner-up
• JKA &Taekwando student (personal training)
• Awardee in KBP (Kapisanan ng mgaBrodkaster ng Pilipinas) DEVCOM voice over
as one of Energy FM’s entry of KBP Golden Dove Awards – A joint voice over
production with the station manager
• Philippine Yaw Yan Kickboxing boxing league affiliate
• “La Mancha” play during Festival of the Arts 2001 (Theater guild)
Personal Information
Date of Birth : November 24, 1977
Place of Birth : Cebu City
Age : 39 yrs.
Sex : Female
Citizenship : Filipino
Religion : Islam

5. Father’s Name : Rolando Arcilla Dabuco
Mother’s Name : Natividad Narboada Arceo
Languages
Written – English, Tagalog, Cebuano
Oral - English both American and British, Tagalog, Cebuano, Waray, Ilonggo, Singlish
and basic Arabic
References
Mr. David Espino Sutherland Global Services
Account Supervisor for Intuit (Quickbooks)
(+63) 9152887550
Mrs. GliceriaLasola JurongEngineering Limited Singapore
Quantity Supervisor
(+65) 83522372
Ms. Rosalina Young Prudential Singapore
Contact no. (+65) 97977889
(+65) 97564292
Landline number: (+65) 65726645
I hereby affirm to the best of my knowledge and belief that all information is true and correct.
_________________________________
Ms. JoceylinArceo Dabuco