Case study for the Therapist app I designed.

1. A Therapist app
Abhinesh V

2. The product:
The app helps the Therapists around the world to manage
their appointments based on their preferances.
Project overview
Project duration:
September 2022 – December 2022

3. The problem:
• To manage the patient’s appointments
effectively.
• To notify the patients regarding their
appointments.
Project overview
The goal:
Simple app to help therapist manage their
appointments.

4. My role:
UX Researcher & UX Designer
Project overview
Responsibilities:
I did everything in this project from research to
high fidelity prototype.

5. Understanding
the user
● User research
● Personas
● Problem statements
● User journey maps

6. User research: summary
I initially started the research simple by only having two user groups. One is Therapists & the patients, it
is to help me understand the pain points of patients so as to help me optimize the user experience for the
therapist. Also when doing user research on therapists their pain points helped me get an idea of the
direction I want to go in.

7. User research: pain points
Manage Appointments
The user has trouble
managing his
appointments so he
doesn’t get free time.
Patient absence
The user gets frustrated
when the patients doesn’t
show up for the session.
Waiting time
The user hate waiting in
the hall for a session to
finish up.
Communication
The user wants to contact
all the patients easily.
1 2 3 4

8. Persona: Name
Problem statement:
Bennie Watson is a busy
therapist who needs a
better way to manage his
appointments efficiently
because he can spend his
free time with his son.

9. User journey map
Image of user
journey map
The journey map of the
therapist rescheduling an
appointment for the patient
who doesn’t know how to use
the app.

10. ● Paper wireframes
● Digital wireframes
● Low-fidelity prototype
● Usability studies
Starting
the design

11. Paper wireframes
Simple user flow of
rescheduling the appointment
from the homepage.

12. Digital wireframes
Simple user flow of
rescheduling the appointment
from the homepage.

13. Low-fidelity prototype
Low-Fi Prototype
Prototype for the simple user flow of
rescheduling the appointment from
the homepage.

14. Usability study: findings
I conducted two rounds of usability studies. Findings from the first study helped guide the designs
from wireframes to mockups. The second study used a high-fidelity prototype and revealed what
aspects of the mockups needed refining.
Round 1 findings
Reschedule flow is little long
1
Certain buttons are confusing
2
Round 2 findings
Users prefer simpler buttons over fancy
1
Users want some info on patients
2
Users want the icons to be labeled
3

15. ● Mockups
● High-fidelity prototype
● Accessibility
Refining
the design

16. Mockups
The appointment card were
unecessarily taking too much
space and the information
wasn’t easy to read so made
it much simpler also takes
less space.
Before usability study After usability study

17. Mockups
The buttons for selecting the
time looked little outdated
and also didn’t suit the
overall theme so adjusted it
to suit the overall theme and
design.
Before usability study After usability study

18. Mockups
Main mockup
screen for
display

19. High-fidelity
prototype
Click here for the Prototype

20. Accessibility considerations
Used imagery and Icons to
make the overall
experience smoother.
Simplistic UI for people
from varying culture and
age group
1 2

21. ● Takeaways
● Next steps
Going forward

22. Takeaways
Impact:
The app helped Therapists workflow on day to
day basis, it helped reduce their time spend on
allocating and rescheduling appointments
What I learned:
The initial scope of the project I imagined was
much bigger but through feedback and usability
test, I figured out I could make it a very simple
app for wider users.

23. Next steps
Conduct more usability
study to figure out if there
are more features or quality
of life designs can be
made.
Refine the design even
more on the basis of
simplicity and accesability.
1 2

24. Let’s connect!
Thank you for your time reviewing my work on the Therapist app! If you’d like to
see more or get in touch, my contact information is provided below.
Email: gfyzher@gmail.com