1. I am choosing HR as my career
Option because its provide me a great opportunity to
communicate with other peoples. It is also very
interisting and enjoying career option for me.I think i
can better understand human psychology.I have patience
which hilp me to better handle employees problem & i can
bridge the gap between management and employees.
Book Summary of Hospitality Management: Theories and Practices
Etymologically, by hospitality we mean kindness in welcoming strangers or guests. This is
receptiveness. In modern context, hospitality used collectively for tourism and catering indsutry,
where tourists are entertained with boarding and lodging including transportation and
communication. As suggested by the name of title, this book is a veritable mine of information
consisting of well-researched readings on hospitality industry-management, theories and
practices. The sources of information are-articles, reports, monographs, abstracts, journals,
books and magazines. The entire material is presented in logical sequene in a coherent manner.
About Author :
Manish Ratti, MBA from IIBM has been teaching management scienes from 1981 at Post-
graduate levels. He has been associted with National Institute of Personnel Management for last
10 years as professional assistance. As conference organiser and trainer, hehas conducted more
than 100 EDPs, seminars and workshops. He has several books in his credit and monographs in
the areas related to hotel and hospitality management, advertising and marketing.
Book Summary of Introduction to Hospitality Management
For courses in Introduction to Hospitality and Hospitality Management.
Capturing the flavor and breadth of the industry, Introduction to Hospitality Management,
Second Edition, explores all aspects of the field including: travel and tourism; lodging; food
service; meetings, conventions and expositions; and leisure and recreation. Devoting six
chapters to management, the text focuses on hospitality and management and uses first-person
accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field.
This new edition features a new chapter on careers, more coverage of human resources, and its
continued dedication to inspiring and developing hospitality professionals.
Key Features
Describes career opportunities and career paths that exist in all facets of the hospitality
industry.
Includes self-assessment activities, as well as guidance on important topics such as resume
writing and interviewing skills.
Expands the previous chapter on motivation to include a discussion of human resources.
Addresses one of the greatest challenges facing industry leaders: recruiting and motivating
employees.
Discusses newer areas of the hospitality industry such as meetings, conventions, expositions
and event management.
Table of Contents
PART 1: INTRODUCTION

2. 1. Welcome to the Hospitality Industry
2. Careers in Hospitality
3. Tourism
PART 2: LODGING
4. The Hotel Business
5. Rooms Division
6. Food and Beverage Operations
PART 3: RESTAURANTS AND MANAGED SERVICES
7. The Restaurant Business
8. Restaurant Operations
9. Managed Services
10. Beverages
PART 4: RECREATION, GAMING ENTERTAINMENT, AND ASSEMBLY MANAGEMENT
11. Recreation, Theme Parks, and Clubs
12. Gaming Entertainment
13. Meetings, Conventions/Exhibitions, and Event Management
PART 5: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY 14. Leadership and
Management
15. Planning
16. Organizing
17. Communicating and Decision-Making
18. Human Resources and Motivation
19. Control