hotel property management

1. CENTRAL UNIVERSITY OF
KASHMIR
LOST AND FOUND PROCEDURE IN
HOTEL PROPERTY
Submitted By:Asrar ul Islam
Sheikh(2221cukmr07)
Submitted To:Mr
Rameez sir

2. Contents
Lost and Found Procedure
Classification of Found Items
Valuable,Non-valuable and perishable
Conclusion

3. Lost and Found Procedure
1. Guests who have lost an item in the hotel should report it to the front
desk or the hotel's security department as soon as possible.
2. The hotel staff should then record the lost item in a log book or
database, including the date, time, location, and a description of the
item.
3. The hotel staff should search the immediate area where the item was
lost, such as the lobby, restaurant, or guest room.
4. If the item is not found, the hotel staff should continue to search
periodically and notify the guest if the item is found.
5. If the item is found, the hotel staff should record the date and time it
was found, the location, and the name of the staff member who
found it
6. The hotel staff should then contact the guest to notify them that
their item has been found and arrange for its return.

4. CONT.
7. If the guest has already checked out, the hotel staff should arrange
for the to item be shipped to the guest's address their at expense.
8. For hotel property lost by a guest, the hotel staff should follow the
same steps and attempt to return the item to its rightful owner. If the
item is not claimed after a certain period of time, it may be donated or
disposed of according to the hotel's policy.

5. Valuable Items:
One separate Register is maintained for Valuable lost and found items
and the items are kept in a safe Deposit Locker.Valuable items are
kept for a period of six months ( as per the hotel policy),If there is no
response from the guest, auction to be conducted.
Non-Valuable Items
These category items are kept for three months in safe custody after
making necessary entries.If there is no response from the looser till
the time, these items are to be disposed off. Eg: To be distributed to
the finder.

6. Perishable Items:
Perishable nature lost and found items are kept for three days.In case of any
quarry and need to keep further is to be done accordingly.
Conclusion:
Make sure to report any lost items promptly. The front desk will
assist with a lost and found report and follow up with guests if the
item is found. Provide a description of the item, the date, and the
location where it was last seen.

7. THANKYOU!