This document provides a summary of Royal Airport Services' operations for 2019. It includes key performance indicators for flight operations across stations, ground time saved for client airlines, QR performance metrics, and fuel consumption and utilization statistics for ground support equipment. Overall, there was a minor decrease in flights from 2018 but an increase in wide-body operations and revenue. Some stations saw increased delays and issues with inadmissible passengers resulted in surcharge fees totaling PKR 2.7 million.
4. CURRENT CLIENT AIRLINES
QATAR
AIRWA
YS
Qatar
Airways
08th Oct
2007
ETIHAD
AIRWAYS
Etihad
Airways
15th Jan
2008
GULF
AIR
Gulf Air
13th Apr
2009
OMAN
AIR
Oman Air
01st Nov
2013
SALAM
AIR
Salam Air
25th Jun
2017
SRILANKAN
AIRLINE
Sri-Lankan
Airlines
04th Sep
2017
SERENE
AIR
SereneAir
29th Jan
2017
ROYALAIRPORTSERVICES – AGM 2019 4
11. 11
GROUND
TIME
SAVED
GROUND TIME SAVED
(01ST JAN 2019 TO 31ST DEC2019)
Salam Air
1,668
Minutes
Serene Air
16,448
Minutes
Qatar airways
22,163
Minutes
Gulf Air
11,734
Minutes
Etihad Airways
13,170
Minutes
Oman Air
12,247
Minutes
Sri-LankanAirline
2,045
Minutes
ROYALAIRPORTSERVICES – AGM 2019
12. WIDE BODY AND NARROW BODY COMPARISON
DED DUE
TO ONS
ONLY. 2018 2 019
W/B N/B W/B N/B
YoY CHANGE
CHANGE
NB
YoYCHANGE
CHANGE
WB
KARACHI 724 4747 826 4419 6.9% 14%
LAHORE 1368 1898 1502 1702 10% 9%
ISLAMABAD 892 2316 1248 2015 13% 39%
PESHAWAR 123 689 174 601 12% 41%
MULTAN 00 739 02 756 2.3 100%
FAISALABAD 00 580 00
595
2.5 N/A
TOTAL 3107 10,696 3752 10,088
QUETTA NOTINCLU
DOMESTICOPERATI
12
14. 14
DELAYED
FLIGHTS IN
2019
Due acceptance of PAX after
counter close.
August 04th , PESHAWAR
GULF AIR
Break Down of HLL During
Loading.
March 20th , ISLAMABAD
SERENE AIR
Due Wheel Chair.
Late Positioning of Tug.
March 23rd ,ISLAMABAD
SERENE AIR
September 28th, KARACHI,
OMANAIR
16. TAKE AWAYS
Considerable Increase in
WB operations and slight
decrease in NB operations–
Increased Revenue owingto
higher rate for WBflights
16
2
4
1
5
3
Minor Decreasein
YoY flights form
2018 (11 Flights)–
Increase in
Freighters flights
Considerable Increase in
revenue from WheelChairs
on QR at KHI, LHE and ISB
04 Delays
attributable toRAS
as compared to05
Delays in 2018
Need to create adedicated
PRM Department
26. SURCHARGE NOTES ALL AIRLINES 2019
TOTAL SURCHARGE AMOUNT
PKR 2,669,237
KARACHI ISLAMABAD LAHORE
SURCHARGE
AMOUNT
PKR
TOTALINCIDENTS
1,442,309 12
SURCHARGE
AMOUNT
PKR
TOTALINCIDENTS
197,528.73 11
SURCHARGE
AMOUNT
PKR
TOTALINCIDENTS
45,275.78 9
27. SURCHARGE NOTES 2019 -KHI
DATE SURCHARGE
AIRLINE REASON
01/01/2019
09/01/2019
21/01/2019
31/01/2019
31/01/2019
23/02/2019
23/02/2019
29/04/2019
05/05/2019
26/06/2019
01/09/2019
29/08/2019
QR
QR
QR
QR
QR
QR
WY
QR
QR
WY
QR
WY
36,026.48
45,275.78
197,528.73
24,217.28
17,548.75
24,286.28
189,750.00
36,664.38
348,352.00
209,176.00
102,084.00
211,400.00
In Admissible Passenger-(PolioCard)
Flight Delay Charges-80 Passenger were checked in after
in after closuretime
In Admissible Passenger-(Invalid Passport)
In Admissible Passenger-(Validvisa)
Hotel Accommodation
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
Flight Delay Charges-Unserviceable seatAllocation
In Admissible Passenger-(Additional fineQR-2000)
In Admissible Passenger-(Validvisa)
Cargo Shipment weight is not included in load sheet
In Admissible Passenger(Name Mis-matched on DXBVisa)
27
TOTAL PKR 1,442,309
28. SURCHARGE NOTES 2019 - ISB
DATE AIRLINE SURCHARGE REASON
17/01/2019
24/01/2019
03/02/2019
06/02/2019
24/02/2019
13/03/2019
26/03/2019
15/04/2019
09/06/2019
20/06/2019
29/06/2019
QR
QR
QR
QR
QR
QR
QR
QR
QR
QR
QR
45,275.78
45,275.78
45,404.78
45,404.78
45,404.78
92,312.45
92,312.45
46,156.20
53,583.38
53,583.38
53,583.38
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
28
In Admissible Passenger-(ReturnTicket)
In Admissible Passenger-(CreditCard)
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
Locks notraised
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Wrongly updateAPP)
Locks notraised
TOTAL PKR 618,297
29. 29
SURCHARGE NOTES 2019 - LHE
ROYALAIRPORTSERVICES – AGM 2019
DATE AIRLINE SURCHARGE REASON
23/01/2019 QR 48,371.78 In Admissible Passenger-(PolioCard)
24/01/2019 QR 61,539.00
Error-CCVR checks during acceptance ofpassenger
passenger
20/03/2019 QR 209,265.00 in Admissible Passenger-(Wrongly upgradedAPIS)
23/03/2019 QR 45,830.48
In Admissible Passenger-(No Empty Page onPassport)
Passport)
07/04/2019 QR 45,830.48 In Admissible Passenger-(US EmergencyPassport)
13/05/2019 QR 48,371.78 In Admissible Passenger-(Return Ticket)
08/06/2019 QR 48,371.78 In Admissible Passenger-(Validvisa)
25/10/2019 QR 50,656.00 In Admissible Passenger-(bypassing TIMATICRules)
30/08/2019 QR 50,394.00
Rules)
In Admissible Passenger-(Un-manifested Passenger)
Passenger)
TOTAL PKR 608,630
30. 30
TAKE AWAYS
2
4
1
5
3
Low NPS score iscause
for serious concern–
KHI, MUX andLYP
downgraded only
owing to NPSat seven
occasions
Controllable INADsreduced
to 08 as compared to 17
during previousyear
PKR 2.7Million
deducted onaccount
of Surcharge / Debit
Note
2018 2019
PLATINUM 4 1
GOLD 1 4
SILVER 1 1
INAD cases not
communicated toHead
Office in time
35. KARACHI- GSE BREAKDOWN
GSE TYPE GSE TYPE COUNT
Baggage Tractor 14
Conveyor Belt 6
Passenger Step 6
Passenger Bus 5
Pallet Container Loader 4
Aircraft Tow Tractor 3
Air Condition Unit 2
Flush Cart 2
Ground Power Unit 2
Water Cart 2
Air Start Unit 1
Ambulifter 1
TOTAL 48
35
36. GSE TYPE SEPT - LTRS OCT - LTRS NOV - LTRS DEC - LTRS
Air Condition Unit Total 1,225 1,710 1,320 840
Air Start Unit Total 325 110 235 175
Aircraft TowTractor Total 1,982 1,960 2,050 2,160
Ambulifter Total 25 15 30 25
Baggage Tractor Total 6,279 6,907 6,402 6,584
Conveyor Belt Total 1,606 1,666 1,890 1,780
Flush Cart Total 165 201 195 170
Ground Power Unit Total 195 228 336 245
Pallet Container Loader Total
1,200 1,125 1,243 1,250
Passenger Bus Total 250 185 299 245
Passenger Step Total 482 543 510 677
Water Cart Total 140 151 100 120
Grand Total 13,874 14,801 14,610 14,271
KHI - FUEL CONSUMPTION/GSE
36
37. KHI-FUEL CONSUMED VS BILLED
(Sept-Dec), 2019
6,144
TOTAL STATION
CONSUMPTION
71,146
TOTALSTATION
BILLED
77,290
DIFFERENCE
37
38. KHI- GSE FUEL CONSUMPTION &UTILIZATION
GSE TYPE RAS NO.
UTILISATIONIN
IN HOURS
WATERCART 028 950
WATERCART 778 27
38
GSE TYPE RAS NUMBER
UTILIZATION IN
HOURS
FLUSH CART 032 ZERO
FLUSH CART 832 2962
39. KHI - FUEL CONSUMED/FLIGHT/SVCDAY
• September’s Fuel
Consumed/Flight/Svc Day is 73
liters/flight
• October’s Fuel Consumed/Flight/Svc
Day is 8
• November’s Fuel
Consumed/Flight/Svc Day is 16
• December’s Fuel
Consumed/Flight/Svc Day is 44
Aircraft TowTractor
39
40. KHI - FUEL CONSUMED/FLIGHT/SVCDAY
• September’s Fuel
Consumed/Flight/Svc Day is 21
• October’s Fuel
Consumed/Flight/Svc Day is 101
• November’s Fuel
Consumed/Flight/Svc Day is 15
• December’s Fuel
Consumed/Flight/Svc Day is 46
40
Passenger Bus
41. KHI - MINUTES/FLIGHT
Water Cart (223 Minutes perFlight)
deployment in Minutes/Flight is higher than
Conveyor Belt (69 Minutes per Flight)andPCL
(117.6 Minutes per flight)
41
42. KHI - MINUTES/FLIGHT
PCL Minutes/Flight have a high
discrepancy
• September Minutes/Flight is 354
• October Minutes/Flight is 849
• November Minutes/Flight is 354
• December Minutes/Flight is 323
42
43. LAHORE- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 14
Conveyor Belt 5
Pallet Container Loader 5
Aircraft Tow Tractor 3
Passenger Step 3
Air Condition Unit 2
Ground Power Unit 2
Passenger Bus 2
Air Start Unit 1
Ambulifter 1
Flush Cart 1
Water Cart 1
TOTAL 40
43
44. LHE - FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 1,540 1,266 1,087 795
Air Start Unit Total 225 180 180 720
Aircraft Tow Tractor Total 1,026 701 896 985
Ambulifter Total 50 75 63 50
Baggage Tractor Total 4,063 4,258 4,171 4,869
Conveyor Belt Total 712 744 869 943
Flush Cart Total 161 178 181 200
Ground Power Unit Total 648 866 876 910
Pallet Container Loader Total 1,728 1,855 1,758 2,009
Passenger Bus Total 143 93 142 161
Passenger Step Total 223 174 270 326
Water Cart Total 9 5 15 10
GRAND TOTAL 10,528 10,395 10,508 11,978
44
45. LHE - FUEL CONSUMED VSBILLED
(Sept-Dec), 2019
35,863 (13,855)
TOTALSTATION
CONSUMPTION
49,718
TOTAL STATIONBILLED
DIFFERENCE
45
46. LHE-FUEL CONSUMED/FLIGHT/SVC DAY
PAX bus fuel burn in SEPT is unusually high, pointing to off-bridge ops. However, no other
equipment has significantly high fuel burn.
46
EQUIPMENT FUEL CONSUMPTION
PAX Bus 71.50
ACU 50.34
ASU 45
A/C Tow Tractor 12.36
PAX BUS FUEL CONSUMPTION
SEP 71.50
OCT 13.2
NOV 13.9
DEC 18.8
47. LHE - MINUTES/FLIGHT
During SEPT, PAX BUS was used for a total
of 99 hours (5,940 minutes) on 4 flights,
resu1ltingin average of 1,485
Minutes/Fl2ight.
Values for each monthswere:
September – 2,970 (4Flights)
October – 522 (14 Flights)
November - 470.45 (19 flights)
December - 697.14 (19 Flights)
47
48. LHE - FUEL CONSUMED/FLIGHT/SVCDAY
September - 50.34
October - 28.45
November - 39.34
December - 91
48
Air Conditioning Unit
49. LHE - MINUTES/FLIGHT
Conveyor Belt & Ambulifter usage for the
month of October are also on the higher
side as compared to the rest of the
months.
Months Conveyor Belt Ambulifter
September 296.53 171.43
October 955.57 600
November 314.04 375
December 310.99 400
49
50. ISLAMABAD - GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 10
Pallet Container Loader 6
Conveyor Belt 4
Passenger Bus 3
Passenger Step 3
Aircraft Tow Tractor 2
Air Condition Unit 1
Air Start Unit 1
Ambulifter 1
Flush Cart 1
Ground Power Unit 1
Water Cart 1
TOTAL 34
50
51. ISB - FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 450 35 113 160
Air Start Unit Total 92 - - -
Aircraft Tow Tractor Total 996 1,203 1,068 1,283
Ambulifter Total 35 35 34 8
Baggage Tractor Total 3,676 3,783 3,420 3,513
Conveyor Belt Total 634 795 774 949
Flush Cart Total 108 159 152 173
Ground Power Unit Total 12 37 74 45
Pcl Total 890 790 687 806
Passenger Bus Total 373 471 628 520
Passenger Step Total 228 527 341 448
Water Cart Total 67 - 53 44
GRAND TOTAL 7,561 7,835 7,344 7,949
51
53. ISB - FUEL CONSUMED/FLIGHT/MONTH
Baggage Tractor has extremely varied fuel consumption
Months Value
September 561.62
October 943.47
November 162.5
December 42.4
53
Per Flight Baggage Tractor 686 &687 consumption 258 &
255 Liters respectively in SEP
54. ISB - FUEL CONSUMED/FLIGHT/SVCDAY
A/C tow tractor’s fuel burn is lower for
the entire span of four months, as
compared to passenger bus.
54
Month
Aircraft Tow
Tractor
PAX Bus
September 7.57 16.20
October 9.00 36.97
November 8.36 46.36
December 9.34 25
55. ISB - MINUTES/FLIGHT
During SEPT & OCT, BAGGAGE TRACTORS
were used for a total of 16,000 and
25,600 minutes on flights, whereas that
number reduced down to just 979
minutes/flight in DEC
55
56. PESHAWAR- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 5
Conveyor Belt 4
Pallet Container Loader 3
Passenger Bus 3
Passenger Step 3
Air Condition Unit 1
Air Start Unit 1
Aircraft Tow Tractor 1
Ambulifter 1
Flush Cart 1
Ground Power Unit 1
Water Cart 1
Total 25
56
57. PEW-FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS
OCT
LTRS
NOV LTRS
DEC
LTRS
Air Condition Unit Total 630 510 570 480
Air Start Unit Total 10 20 10 30
Aircraft Tow Tractor Total 460 410 480 500
Ambulifter Total 48 90 84 63
Baggage Tractor Total 400 447 491 532
Conveyor Belt Total 250 292 327 361
Flush Cart Total 16 14 15 12
Ground Power Unit Total 250 170 360 300
Pallet Container Loader Total 129 165 96 192
Passenger Bus Total 282 273 183 140
Passenger Step Total 114 112 115 113
Water Cart Total - - 2 2
Grand Total 2,589 2,503 2,733 2,725
57
59. PEW - FLIGHTS HANDLED/SVCDAY
Month Average Number of Flights handled Average Fuel Consumption
September 0.57 37.06
October 0.55 30
November 0.57 33.53
December 0.48 32
59
Air
Conditioning
Unit
60. FAISALABAD - GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 3
Air Condition Unit 2
Conveyor Belt 2
Passenger Step 2
Air Start Unit 1
Aircraft Tow Tractor 1
Ambulifter 1
Flush Cart 1
Ground Power Unit 1
Passenger Bus 1
TOTAL 15
60
61. LYP-FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 385 210 475 87
Air Start Unit Total - - 100 25
Aircraft TowTractor Total 91 82 116 55
Ambulifter Total 30 - 80 40
Baggage Tractor Total 180 167 294 190
Conveyor Belt Total 125 178 170 95
Flush Cart Total 40 70 50 45
Ground Power Unit Total 175 120 220 210
Passenger Bus Total 90 - 80 58
Passenger Step Total 70 50 70 100
GRAND TOTAL 1,186 877 1,655 905
61
63. LYP - FUEL CONSUMED/FLIGHT/SVC DAY
Avg. Numberof
FlightsHandled
Avg. Fuel
Consumption
0.03 87
AC Unit Requirement
reduces in December, which
is evident from the low
number of flights
handled/svc day. However,
fuel burn/flt/svc day is as
high as 87 liters.
63
Air Conditioning Unit
64. LYP - MINUTES/FLIGHT
Flush Cart stays deployed for more than
200 minutes/flight whereas fuel utilization
in these months is almost same
64
Month
Utilization per Flight
(Minutes)
September 5 (40 Liters)
October 2.2 (70 Liters)
November 270 (50 Liters)
December 225.65 (45 Liters)
65. MULTAN- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 3
Conveyor Belt 3
Air Condition Unit 1
Air Start Unit 1
Aircraft Tow Tractor 1
Flush Cart 1
Passenger Bus 1
Passenger Step 1
Water Cart 1
TOTAL 13
65
66. MUX-FUEL CONSUMPTION/GSE
66
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 300 150 - -
Air Start Unit Total 50 200 80 50
Aircraft TowTractor Total 100 110 230 100
Baggage Tractor Total 235 225 225 175
Conveyor Belt Total 215 245 195 235
Flush Cart Total - - 30 30
Passenger Bus Total - 80 40 -
Passenger Step Total 70 70 40 75
Water Cart Total - - - 45
GRAND TOTAL 970 1,080 840 710
68. MUX - FUEL CONSUMED/FLIGHT/SVCDAY
Increased PAX Bus usage in October points to Off-Bridge operations. However, It has no
increased flights handled/svc day, yet fuel burn is very high
Month
Avg. Flights
Handled
Avg. Fuel
Consumed
/flight
September 0 0
October 0.3 (1 Flight) 80
November 0 0
December 0.16 (5 Flights) 0
68
Flights handled per Serviceable Days Fuel Consumed per Flight per
Serviceable Days
69. QUETTA- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 2
Conveyor Belt 2
Passenger Bus 2
Passenger Step 2
Air Condition Unit 1
Air Start Unit 1
Aircraft Tow Tractor 1
Ambulifter 1
Ground Power Unit 1
Water Cart 1
TOTAL 14
69
70. UET-FUEL CONSUMPTION/GSE
70
GSE Type SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 491 281 302 145
Air Start Unit Total - 51 - -
Aircraft TowTractor Total 28 82 82 65
Ambulifter Total - - - 10
Baggage Tractor Total 149 107 207 155
Conveyor Belt Total 115 75 151 132
Ground Power Unit Total 194 353 470 140
Passenger Bus Total - - 60 20
Passenger Step Total 23 30 36 30
Water Cart Total - 21 - -
GRAND TOTAL 1,000 1,000 1,308 697
71. DEDUCTIONS
Data Recording vs Data
Input has to be checked by
Station Heads
.
Judicious and balanced
utilizationn of GSEwould
increase the life of GSE
and reduce repair /
maintenance cost
Data discrepancy in
Flight Ops, Rampand
Finance (Hire-In)
Accurate data willgive
us the ability to
ascertain per GSE
expense on flights
Fuel utilization needs tobe
constantly checkedagainst
equipment deployment
2
4
1
5
3
75. NON-CONFORMITIES STATISTICS - 2019
Non – Conformities Bifurcation
AUDITOR
Total Non- Conformities
Documentation
Equipment
Related
Wrong
Procedure
AIRLINES 51 18 10 23
HEAD OFFICE 79 70 3 6
23 Audits were conducted in total.
Documentation NCs include matters related to manuals and policy/procedural documents.
Equipment Related NCs account for equipment maintenance, wear & tear and installation.
Wrong Procedure NCs comprise of work flow, FOD and manpower related issues.
75
76. STATION Accidents Incidents Human Injuries
KHI 27 23 3
LHE - 1 1
ISB 6 5 -
PEW 3 4 -
MUX - - -
LYP - 2 1
UET - - -
TOTAL 36 36 5
ACCIDENT/INCIDENT STATS-2019
76
77. SR.NO STATION DATE ACCIDENT CATEGORY
1 ISB 04/10/19
RAS Bolan 625 was hit by Toyota Altis near Centaurus
EQUIPMENT
2 ISB 15/10/19 RAS Suzuki Pick up accident with PIA Hiace. EQUIPMENT
3 LHE 14/01/2020 PAX step collides with boarding bridge.
EQUIPMENT
4 KHI 27/08/19
During the Push back of EY222, driver tried to turn the
turn the tug but its rear wheels didn't respond and
due to irregular position of the tug, tow bar's shear
shear pin broke.
SHEAR PIN BROKEN
5 KHI 09/01/2020 Staff burnt due to spillage hot tea. SERIOUS HUMANINJURY
6 PEW 03/08/19 Passenger step collides with boarding bridge. EQUIPMENT
ROYALAIRPORTSERVICES – AGM 2019 77
MAJOR ACCIDENT/INCIDENT - 2019
78. SIMILAR ACCIDENTS 2019 VS2020
Root Cause:
Mismanagement
/Human factor
Investigation
pending
78
LHE 2020
PAX STEP COLLLIDES WITH BOARDING BRIDGE
PEW 2019
PAX STEP COLLLIDES WITH BOARDING BRIDGE
80. 80
INITIAL OCCURRENCE REPORT
OBSERVATION
Initial occurrence report states that 1 person was
was handing over electric kettle to another, it fell
fell down and both the persons got burnt.
Question: Hot can tea that should spill
downwards when it falls, how can it burn their
their neck and shoulders?
Conclusion: IOR does not indicate the complete
complete facts.
ROYALAIRPORTSERVICES – AGM 2019
81. STATION Documentation
Equipment
Related
Wrong Procedure Station Total Remarks
KHI 140 12 36 188 -
LHE 84 43 50 177 -
ISB 13 71 76 160
PEW 26 25 29 80
Some of the CARs/PARs are invalid and
invalid and focus on statements
instead of observations
MUX 18 49 18 85 -
LYP 12 1 15 28
Clubbing of CARs/PARs observed, with
with very low focus of equipment
related matters
UET 20 1 10 31 -
TOTAL 313 202 234 749 -
CARs/PARs STATS-2019
81
82. STATION Yearly Flights
Effective CAR/PAR
Ratio
Received Complaints by
HO
Snap Checks in 3 months
KHI 5,245 4% 6 36
LHE 3,204 6% 1 154
ISB 3,263 5% 6 76
PEW 775 10% 2 134
MUX 759 11% - 28
LYP 595 5% 15 8
UET 547 6% - 52
TOTAL 14,387 5% 30 488
QUALITY STATS-2019
82
83. TAKE AWAYS
CARs/PARs should be
effectively raised against
equipment and work
processes that effect both
security and safety of
operations under thewing.
2
4
1
5
3
Karachi station in
particular is focused
majorly onCARs/PARs
that are related to
documentation
purpose only.
Like other stations, Lahore
station needs to increase
visibility of incidents and
complaints.
MUX forwarded no
customer complaint. Itis
the responsibility of the
stations to include and
inform Quality
Department.
Airline feedbackreports
should be shared with
Quality Department
every quarter.
ROYALAIRPORTSERVICES – AGM 2019 83
84. TAKE AWAYS
Station quality departments
should clearly differentiate
between incidents and
accidents.
7
9
6
10
8
Out of 14,387 flights, itis
observed thatCARs/PARs
are raised on an
alarming 5% of flights
only.
Quality department at stations
need to be trained and helped to
improve their writing skills inorder
to make clearerand better reports.
QA staff needs to bemore
autonomous at stationsto
report findings of internal
audit, complete flight
monitoring and their
attendance.
Snap checks format needsto
be made more elaborate so
as to give details ofCAR/PAR
in depth.
ROYALAIRPORTSERVICES – AGM 2019 84
87. HIRE–IN COUNT THROUGH OTHER GHAs -2019
STATION Air Blue Askari Aviation Gerry's PIA SAPS GRAND TOTAL
KHI - - 220 - 464 642
LHE 1 - - - 39 40
ISB - 415 69 - 158 684
PEW - - - 6 199 205
MUX 4 - - - 43 47
LYP - - 64 17 16 97
UET - - - 35 81 116
TOTAL 5 415 353 58 1,000 1,831 87
88. HIRE–IN COUNT (AIRLINES) - 2019
STATION QR ER EY GF OV UL WY TOTAL
KHI 468 22 35 28 17 8 5 583
LHE 22 4 1 2 1 - 10 40
ISB 447 54 63 69 - - 7 640
PEW 77 73 - 55 - - - 205
MUX 17 - 1 17 2 37
LYP 38 38 - 21 - - - 97
UET - 116 - - - - - 116
TOTAL
1,069 307 100 192 20 8 22 1,718
88
89. RAS ALL STATIONS HIRE-INSUMMARY
89
STATION TOTAL HIRE-IN AMOUNT ($)
KARACHI 76,792
LAHORE 4,269
ISLAMABAD 23,042
PESHAWAR 29,585
FAISALABAD 10,773
MULTAN 2,507
QUETTA 15,024
TOTAL 161,993
90. KARACHI STATION HIRE IN JAN 2019 TO DEC2019
Total Hire = USD 76,792
SR
1
2
3
4
5
6
7
8
9
10
11
12
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
05
15
02
03
14
00
02
00
15
19
03
286
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
90
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P
.Dollies
Co Bus
Hrs/Svcs/Trps
30
18
05
12
17
00
00
02
76
00
35
05
91. LAHORE STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD4,269 91
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
08
02
01
03
00
00
00
01
00
00
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
01
00
06
06
02
00
00
00
01
00
08
10
92. ISLAMABAD STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 23,042 92
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
11
09
04
07
00
00
01
139
19
00
01
01
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
25
12
05
06
00
08
00
44
01
524
12
93. PESHAWAR STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 29,585 93
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
00
07
01
174
00
00
00
00
00
03
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
06
01
00
00
00
00
00
00
00
00
05
94. MULTAN STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 2,507 94
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
01
00
00
00
00
00
00
06
03
00
03
02
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
01
01
00
00
00
00
00
04
00
00
09
00
95. 95
FAISALABAD STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 10,773
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
00
15
00
00
00
00
00
03
00
05
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
64
00
00
00
00
00
00
00
00
00
02
96. 96
QUETTA STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 15,024
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
00
59
00
10
00
00
00
00
00
43
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
26
00
00
00
00
00
00
00
00
00
00
97. HIRE – OUT SUMMARY -2019
ISB Station - $ 25,315.75
Air Blue 2,750.75
Gerry’s 20,575
SAPS 1,990
KHI Station - $ 16,546.75
Air Blue 360.75
Gerry’s 14,855
SAPS 1,331
LHE Station - $ 6,180.25
Air Blue 4072.25
Gerry’s -
SAPS 2,108
LYP Station - $ 10,294
PIA 7,504
Gerry’s 2,790
SAPS -
MUX Station - $ 8,644
Air Blue 4,535
Gerry’s 300
PIA 2,037
SAPS 1,772
PEW Station - $ 5,178.5
Air Blue 2,944.5
PIA 1,927
SAPS 307
UET Station - $ 4,605
PIA 4,365
Gerry’s 240
SAPS -
97
98. HIRE – OUT Vs HIRE – IN SUMMARY -2019
HIRE – IN (USD)
All Stations 161,993
HIRE – OUT (USD)
All Stations 76,764
98
100. 01st Jan, 2019 – 31st Dec,2019
EQUIPMENT ANNUAL SERVICEABILITY STATE
LAHORE
54P.GSE
99.00%
98.00%
MULTAN
15P.GSE
PESHAWAR
29 P.GSE
96.00%
95.00%
QUETTA
16P.GSE
FAISALABAD
17 P.GSE
92.00%
93.00%
ISLAMABAD
44 P.GSE
KARACHI
48P.GSE
100.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
102.00%
SERVICEABILITY
Below mention count of Power Equipment are
including Common uservehicle
100
101. Average unserviceability rate of powered Equipment is 92% during the whole year. Following described
equipment remained unserviceable for more than a month or more than half of a month.
101
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 TowTractor RAS 001 07 Jan 2019 07 Jan 2019 to 07 July 2019 More then 06months
2 TowTractor RAS 002 01 Jan 2019 01 Jan 2019 to 18 Jan 2019 18 DaysUS
3 PCL RAS 503 01 Jan 2019 01 Jan 2019 to 22 Mar2019 3 and halfmonths
4 Ambulifter RAS 228 01 Jan 2019 01 Jan 2019 to 05 Feb 2019 More thanmonth
5 MDL RAS 534 01 Jan 2019 01 Jan 2019 to 23 Jan 2019 More than 20days
6 Fork Lift RAS 468 29 Jan 2019 29 Jan 2019 to 4 Nov 2019 More then 9Months
7 B. Tractor RAS 636 15 Mar 2019 15 Mar 2019 to 5 Nov 2019 More than 8months
8 PCL RAS 009 21 Aug 2019 21 Aug 2019 to 31 Dec 2019 More than 4months
09 C. Belt RAS 739 12 Nov 2019 21 Nov 2019 to 31 Dec 2019 More than 01month
10 AC Van RAS 635 13 Apr 2019 13 Apr 2019 to 13 May 2019 01 month
11 B. Tractor RAS 037 27 Aug 2019 27 Aug 2019 to 17 Sep 2019 About 01 month
KARACHI STATION
102. Average unserviceability rate of powered Equipment is 93% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
102
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 PCL RAS 504 01 Jan 2019 01 Jan 2019 to 13 Feb 2019 More than 01month
2 PCL RAS 640 13 Feb 2019 13 Feb 2019 to 09 Mar 2019 Near 01 month
3 PCL RAS 011 31 Mar 2019 31 Mar 2019 to 31 May 2019 02 months
4 TowTractor RAS 004 14 May 2019 14 May 2019 to 17 July 2019 About 03 months
5 MDL RAS 623 11 Jun 2019 11 Jun 2019 to 16 July 2019 About 01 month
6 AC Van RAS 050 11 Apr 2019 11 Apr 2019 to 02 May2019 More than 20days
7 Pick Up RAS 626 20 Apr 2019 20 Apr 2019 to 10 May 2019 20 days
8 ASU RAS 528 18 Sep 2019 18 Sep 2019 to 31 Dec 2019 03 and halfmonths
09 B. Tractor RAS 687 12 Dec 2019 12 Dec 2019 to 31 Dec 2019 Half month
10 W.Cart RAS030 16 Oct 2019 16 Oct 2019 to 29 Nov2019 More than 01month
ISLAMABAD STATION
103. Average unserviceability rate of powered Equipment is 98% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
ROYALAIRPORTSERVICES – AGM 2019 103
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 PCL RAS 012 03 Dec 2019 03 Dec 2019 to 19 Dec 2019 More than halfmonth
PESHAWAR STATION
104. S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 AC Van RAS 470 26 Feb 2019 26 Feb 2019 to 31 Dec 2019
More than 08 monthsbut
but 23 Mar 2019 to 25Apr
Apr 2019 serviceable
2 RAS Push Back 789 23 May2109 23 May 2019 to 2 July 2019 More than onemonth
104
FAISALABAD STATION
Average unserviceability rate of powered Equipment is 94% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
105. S. NO
POWERED EQUIPMENT
U.S DATE U. S PERIOD REMARKS
1 E. Tractor RAS 876
12 Nov 2019 12 Nov 2019 to 14 Dec 2019
01 month
2 GPU RAS 693
28 Aug 2019 28 Aug 2019 to 31 Dec 2019 47 days unserviceable inprevious
mention period
3 AC Van
09 Apr 2019 09 Apr 2019 to 09 May 2019
01 month
4 C. Belt RAS 738
21 Mar 2019 21 Mar 2019 to 04 May 2019
More than 01month
5 TUG RAS RAS 750
07 July 2019 07 July 2019 to 22 July 2019
15 Days
105
QUETTA STATION
Average unserviceability rate of powered Equipment is 96% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
108. STATIONS WORK DONE ON GSE
Karachi
Push Back 02 Units
Mulag Tractor 02 Units
PCL and MDL 02 Units
c. Belt Mulag 01 Unit
ASU 01 Unit
Lahore
Push Back 01 Unit (Engine Assy)
B. Tractors 02 Units (Chinese)
MDL (Parts)
Islamabad
Push Back 01 Unit
PCL 02 Units
ASU 01 Unit
108
LIST OF MAJOR WORKS BYHEADOFFICE
109. STATIONS WORK DONE ON GSE
Peshawar
PCL 01 Units
Ambulifter
Faisalabad
AC Van 01 Unit
Push BACK 01 Unit
GPU 01 Unit
B. Tractors 02 Units
Multan
ASU 01 Unit
B. Tractors 02 Units
PAX Steps 01 Unit
C. Belt
109
LIST OF MAJOR WORKS BYHEADOFFICE
110. STATIONS WORK DONE ON GSE
Quetta
Push Back 01 UnIT
AC Van 01 Unit
GPU 01 Unit
Ambulifter 01 Unit
B. Tractors 02 Units
110
LIST OF MAJOR WORKS BYHEADOFFICE
111. 111
TAKE AWAYS
Hire-in is a direct function of
GSE serviceability, in additionto
flight clashes
2
4
1
5
3
Karachi station needs to
review their maintenance
procedures – delaying
regular preventive
maintenance
Head Office support +Hire-
in + GSE repair &
maintenance from petty
cash = total expense onGSE
A large amount usedfor
procurement of parts /
refurbishment of GSE
without following
standard procurement
practices
Regular review to take
decision on whether to
procure new GSE basedon
repair & maintenance and
Hire-in expense for thatGSE
ROYALAIRPORTSERVICES – AGM 2019