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ANNUAL GENERAL MEETING
OPERATIONS DEPARTMENT
2019
2
FLIGHT OPERATIONS
QR PERFORMANCE
GSE UTILIZATION
.
QUALITY DEPARTMENT
TECHNICAL
DEPARTMENT
01
02
03
04
05
CONTENTS
FLIGHT
OPERATIONS
1ST JANUARY TO 31ST DECEMBER, 2019.
01
CURRENT CLIENT AIRLINES
QATAR
AIRWA
YS
Qatar
Airways
08th Oct
2007
ETIHAD
AIRWAYS
Etihad
Airways
15th Jan
2008
GULF
AIR
Gulf Air
13th Apr
2009
OMAN
AIR
Oman Air
01st Nov
2013
SALAM
AIR
Salam Air
25th Jun
2017
SRILANKAN
AIRLINE
Sri-Lankan
Airlines
04th Sep
2017
SERENE
AIR
SereneAir
29th Jan
2017
ROYALAIRPORTSERVICES – AGM 2019 4
CUMULATIVE FLIGHTS STATISTICS
114flights
delays in 13
years.
89,639
flights handled
in the past 13
years.
280flights
handled per
week at all
stations.
ROYALAIRPORTSERVICES – AGM 2019 5
KARACHI
99.87%
ON TIME
ISLAMABAD
99.85%
ON TIME
LAHORE
99.76%
ON TIME
FAISALABAD
TOTAL FLIGHTS
(08TH OCT 2007 TO 31ST DEC2019)
99.83%
ON TIME
6
FLIGHTSHANDLED
29,881
FLIGHTSHANDLED
22,326
FLIGHTSHANDLED
23,245
FLIGHTSHANDLED
2,226
MULTAN
99.86%
ON TIME
PESHAWAR
100%ON
TIME
QUETTA
99.87% ON
TIME
TOTAL
99.92%
ON TIME
7
FLIGHTSHANDLED
2,611
FLIGHTSHANDLED
7,778
FLIGHTSHANDLED
1,572 FLIGHTS HANDLED
89,639
TOTAL FLIGHTS
(08TH OCT 2007 TO 31ST DEC2019)
TOTALDELAYS BETWEEN
(08THOCT 2007 TO 31ST DEC 2019)
FAISALABAD
MULTAN
PESHAWAR
ISLAMABAD
LAHORE
KARACHI
22
08
02
02 01
08
04
09
04
02
04
02
01
01
01
02
13
25
01
02
05 01
47 28
19
10 01 03
8
- -
KHI LHE ISB PEW LYP MUX UET
14
+2
14
+2
14 07 04 05 62
102 64 63 15 11 11
07 11 14 - - - -
10 04 03 04 03 - -
11 10 07 - - - -
05 03 - - - - -
03 - - - - 03 -
50 20 25 04 04 11
14
32
30
28
08
06
114
280 FLIGHTS
9
FLIGHTS HANDLED BETWEEN
(1ST JAN TO 31ST DEC,2019)
N.B 4,419
W.B 826
N.B 756
W.B 02
N.B 1,702
W.B 1,502
KARACHI
MULTAN
LAHORE
N.B 2,015
W.B 1,248
ISLAMABAD
N.B 595
W.B 00
FAISALABAD
PESHAWAR
N.B 601
W.B 174
QUETTA
N.B 547
W.B 00
10
GRANDTOTAL:
14,387
WB
3752
NB
10,635
FLIGHTS
HANDLED
11
GROUND
TIME
SAVED
GROUND TIME SAVED
(01ST JAN 2019 TO 31ST DEC2019)
Salam Air
1,668
Minutes
Serene Air
16,448
Minutes
Qatar airways
22,163
Minutes
Gulf Air
11,734
Minutes
Etihad Airways
13,170
Minutes
Oman Air
12,247
Minutes
Sri-LankanAirline
2,045
Minutes
ROYALAIRPORTSERVICES – AGM 2019
WIDE BODY AND NARROW BODY COMPARISON
DED DUE
TO ONS
ONLY. 2018 2 019
W/B N/B W/B N/B
YoY CHANGE
CHANGE
NB
YoYCHANGE
CHANGE
WB
KARACHI 724 4747 826 4419 6.9% 14%
LAHORE 1368 1898 1502 1702 10% 9%
ISLAMABAD 892 2316 1248 2015 13% 39%
PESHAWAR 123 689 174 601 12% 41%
MULTAN 00 739 02 756 2.3 100%
FAISALABAD 00 580 00
595
2.5 N/A
TOTAL 3107 10,696 3752 10,088
QUETTA NOTINCLU
DOMESTICOPERATI
12
WEEKLY FLIGHT SCHEDULE GROWTHTREND
Dec,2014 Dec,2015 Dec,2016 Aug, 2017
-2 % Decrease
-6 %
Decrease
65 %
growth
178 FLIGHTS
174 FLIGHTS
163 FLIGHTS
269 FLIGHTS
291 FLIGHTS
Sep,2018
7.56%
growth
Dec,2019
280 FLIGHTS
3.44 %
Decrease
13
14
DELAYED
FLIGHTS IN
2019
Due acceptance of PAX after
counter close.
August 04th , PESHAWAR
GULF AIR
Break Down of HLL During
Loading.
March 20th , ISLAMABAD
SERENE AIR
Due Wheel Chair.
Late Positioning of Tug.
March 23rd ,ISLAMABAD
SERENE AIR
September 28th, KARACHI,
OMANAIR
WHEEL CHAIR DATA
AIRLINES ISB KHI LHE LYP MUX PEW UET
STATION 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019
ER 28 5 1,503 1,492 - 2 55 71 - - 12 10 85 164
EY 819 782 1,712 1,055 383 279 - - - - - - - -
GF 122 163 257 120 56 67 47 75 3 5 32 27
OV - - 8 2 - - - - - - - - - -
QR 2,071 3,344 10,081 11,631 388 3,170 288 362 102 192 48 73
UL - - 213 102 - - - - - - - - - -
WY 34 88 121 460 98 163 - - - - - - - -
15
TAKE AWAYS
Considerable Increase in
WB operations and slight
decrease in NB operations–
Increased Revenue owingto
higher rate for WBflights
16
2
4
1
5
3
Minor Decreasein
YoY flights form
2018 (11 Flights)–
Increase in
Freighters flights
Considerable Increase in
revenue from WheelChairs
on QR at KHI, LHE and ISB
04 Delays
attributable toRAS
as compared to05
Delays in 2018
Need to create adedicated
PRM Department
QR’s PERFORMANCE
INDICATORS
ALL STATIONS
17
02
KHI
GOLD
78
LHE
OVERALL QR PERFORMANCE
2019
118
ISB
GOLD
68
PEW
SILVER PLATINUM
4
MUX
GOLD
82
LYP
GOLD
61
QR PERFORMANCE
STATION OTP
C/INAD
1000 PAX
MHB
1000 BAGS
ADC
SCANNER
R
%
QUEUING
TIME
(MINS)
TRAINING
COMP.
%
ZONE
BOARDING
ZONE 1 &2
%
MNDU
COMP.
NPS/
GREAT
COMP.
KHI 99.1 2 0.09 72 00:09:00 100 80 / 64 99 52 / 98
LHE 100 4 0.08 55 00:07:07 99 80 / 65 83 65 /99
ISB 100 2 0.09 49 00:03:51 99 86 / 79 96 63 / 98
PEW 100 0 0 63 00:12:11 100 96 / 94 100 83 / 99
MUX 100 0 0 90 00:07:26 100 94 / 94 99 48 / 98
LYP 100 0 0 71 00:09:03 98 93 / 90 97 47 / 98
19
20
21
22
23
24
25
SURCHARGE NOTES ALL AIRLINES 2019
TOTAL SURCHARGE AMOUNT
PKR 2,669,237
KARACHI ISLAMABAD LAHORE
SURCHARGE
AMOUNT
PKR
TOTALINCIDENTS
1,442,309 12
SURCHARGE
AMOUNT
PKR
TOTALINCIDENTS
197,528.73 11
SURCHARGE
AMOUNT
PKR
TOTALINCIDENTS
45,275.78 9
SURCHARGE NOTES 2019 -KHI
DATE SURCHARGE
AIRLINE REASON
01/01/2019
09/01/2019
21/01/2019
31/01/2019
31/01/2019
23/02/2019
23/02/2019
29/04/2019
05/05/2019
26/06/2019
01/09/2019
29/08/2019
QR
QR
QR
QR
QR
QR
WY
QR
QR
WY
QR
WY
36,026.48
45,275.78
197,528.73
24,217.28
17,548.75
24,286.28
189,750.00
36,664.38
348,352.00
209,176.00
102,084.00
211,400.00
In Admissible Passenger-(PolioCard)
Flight Delay Charges-80 Passenger were checked in after
in after closuretime
In Admissible Passenger-(Invalid Passport)
In Admissible Passenger-(Validvisa)
Hotel Accommodation
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
Flight Delay Charges-Unserviceable seatAllocation
In Admissible Passenger-(Additional fineQR-2000)
In Admissible Passenger-(Validvisa)
Cargo Shipment weight is not included in load sheet
In Admissible Passenger(Name Mis-matched on DXBVisa)
27
TOTAL PKR 1,442,309
SURCHARGE NOTES 2019 - ISB
DATE AIRLINE SURCHARGE REASON
17/01/2019
24/01/2019
03/02/2019
06/02/2019
24/02/2019
13/03/2019
26/03/2019
15/04/2019
09/06/2019
20/06/2019
29/06/2019
QR
QR
QR
QR
QR
QR
QR
QR
QR
QR
QR
45,275.78
45,275.78
45,404.78
45,404.78
45,404.78
92,312.45
92,312.45
46,156.20
53,583.38
53,583.38
53,583.38
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
28
In Admissible Passenger-(ReturnTicket)
In Admissible Passenger-(CreditCard)
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
Locks notraised
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Validvisa)
In Admissible Passenger-(Wrongly updateAPP)
Locks notraised
TOTAL PKR 618,297
29
SURCHARGE NOTES 2019 - LHE
ROYALAIRPORTSERVICES – AGM 2019
DATE AIRLINE SURCHARGE REASON
23/01/2019 QR 48,371.78 In Admissible Passenger-(PolioCard)
24/01/2019 QR 61,539.00
Error-CCVR checks during acceptance ofpassenger
passenger
20/03/2019 QR 209,265.00 in Admissible Passenger-(Wrongly upgradedAPIS)
23/03/2019 QR 45,830.48
In Admissible Passenger-(No Empty Page onPassport)
Passport)
07/04/2019 QR 45,830.48 In Admissible Passenger-(US EmergencyPassport)
13/05/2019 QR 48,371.78 In Admissible Passenger-(Return Ticket)
08/06/2019 QR 48,371.78 In Admissible Passenger-(Validvisa)
25/10/2019 QR 50,656.00 In Admissible Passenger-(bypassing TIMATICRules)
30/08/2019 QR 50,394.00
Rules)
In Admissible Passenger-(Un-manifested Passenger)
Passenger)
TOTAL PKR 608,630
30
TAKE AWAYS
2
4
1
5
3
Low NPS score iscause
for serious concern–
KHI, MUX andLYP
downgraded only
owing to NPSat seven
occasions
Controllable INADsreduced
to 08 as compared to 17
during previousyear
PKR 2.7Million
deducted onaccount
of Surcharge / Debit
Note
2018 2019
PLATINUM 4 1
GOLD 1 4
SILVER 1 1
INAD cases not
communicated toHead
Office in time
GSE UTILIZATION
September- December, 2019.
03
STATION REPORTS
• Fuel utilization in liters
• GSE utilization in hours
• GSE deployment on flights
• GSE serviceability in terms of
downtime (if any)
ROYALAIRPORTSERVICES – AGM 2019
PERFORMANCE RATIOS
• Liters/Hour - BURN RATE
• Minutes deployed/Flight
• Fuel Utilization/Flight
• Fuel Consumed/Serviceable Day
• Avg. Flights Handled/Serviceable Day
• Fuel consumed/Flight/Serviceable Day
• Average fuel Expense/Flight/GSE Type
ROYALAIRPORTSERVICES – AGM 2019
GSE KEY INDICATORSPER FLIGHT - 2019
STATIO
ON
Highest
Usage
Baggage
Tractor
(Minutes)
TUG Fuel
Consumption
(Liters)
Baggage
Tractor Fuel
Consumption
(Liters)
Conveyor Belt
Fuel
Consumption
(Liters)
GPU Fuel
Consumption
(Liters)
ACU Fuel
Consumption
(Liters)
PAX Bus Fuel
Consumption
(Liters)
KHI 48.7 3.23 7.18 1.94 126 18.73 24.5
LHE 86.1 3.27 4.77 1.92 13.77 13.63 9.57
ISB 1,176.82 4.22 4.68 1.74 10.5 27.14 9.76
PEW 76.30 7.01 3.83 2.02 11.25 33.15 3
MUX 69.30 2.11 1.57 1.30 NA 18.83 15
LYP 95.91 1.69 2.02 1.40 11.31 24.1 *
UET 39.12 1.39 1.67 1.28 9.97 8.97 10
*No utilization on flights regardless 57 Liter/Month Consumption
KARACHI- GSE BREAKDOWN
GSE TYPE GSE TYPE COUNT
Baggage Tractor 14
Conveyor Belt 6
Passenger Step 6
Passenger Bus 5
Pallet Container Loader 4
Aircraft Tow Tractor 3
Air Condition Unit 2
Flush Cart 2
Ground Power Unit 2
Water Cart 2
Air Start Unit 1
Ambulifter 1
TOTAL 48
35
GSE TYPE SEPT - LTRS OCT - LTRS NOV - LTRS DEC - LTRS
Air Condition Unit Total 1,225 1,710 1,320 840
Air Start Unit Total 325 110 235 175
Aircraft TowTractor Total 1,982 1,960 2,050 2,160
Ambulifter Total 25 15 30 25
Baggage Tractor Total 6,279 6,907 6,402 6,584
Conveyor Belt Total 1,606 1,666 1,890 1,780
Flush Cart Total 165 201 195 170
Ground Power Unit Total 195 228 336 245
Pallet Container Loader Total
1,200 1,125 1,243 1,250
Passenger Bus Total 250 185 299 245
Passenger Step Total 482 543 510 677
Water Cart Total 140 151 100 120
Grand Total 13,874 14,801 14,610 14,271
KHI - FUEL CONSUMPTION/GSE
36
KHI-FUEL CONSUMED VS BILLED
(Sept-Dec), 2019
6,144
TOTAL STATION
CONSUMPTION
71,146
TOTALSTATION
BILLED
77,290
DIFFERENCE
37
KHI- GSE FUEL CONSUMPTION &UTILIZATION
GSE TYPE RAS NO.
UTILISATIONIN
IN HOURS
WATERCART 028 950
WATERCART 778 27
38
GSE TYPE RAS NUMBER
UTILIZATION IN
HOURS
FLUSH CART 032 ZERO
FLUSH CART 832 2962
KHI - FUEL CONSUMED/FLIGHT/SVCDAY
• September’s Fuel
Consumed/Flight/Svc Day is 73
liters/flight
• October’s Fuel Consumed/Flight/Svc
Day is 8
• November’s Fuel
Consumed/Flight/Svc Day is 16
• December’s Fuel
Consumed/Flight/Svc Day is 44
Aircraft TowTractor
39
KHI - FUEL CONSUMED/FLIGHT/SVCDAY
• September’s Fuel
Consumed/Flight/Svc Day is 21
• October’s Fuel
Consumed/Flight/Svc Day is 101
• November’s Fuel
Consumed/Flight/Svc Day is 15
• December’s Fuel
Consumed/Flight/Svc Day is 46
40
Passenger Bus
KHI - MINUTES/FLIGHT
Water Cart (223 Minutes perFlight)
deployment in Minutes/Flight is higher than
Conveyor Belt (69 Minutes per Flight)andPCL
(117.6 Minutes per flight)
41
KHI - MINUTES/FLIGHT
PCL Minutes/Flight have a high
discrepancy
• September Minutes/Flight is 354
• October Minutes/Flight is 849
• November Minutes/Flight is 354
• December Minutes/Flight is 323
42
LAHORE- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 14
Conveyor Belt 5
Pallet Container Loader 5
Aircraft Tow Tractor 3
Passenger Step 3
Air Condition Unit 2
Ground Power Unit 2
Passenger Bus 2
Air Start Unit 1
Ambulifter 1
Flush Cart 1
Water Cart 1
TOTAL 40
43
LHE - FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 1,540 1,266 1,087 795
Air Start Unit Total 225 180 180 720
Aircraft Tow Tractor Total 1,026 701 896 985
Ambulifter Total 50 75 63 50
Baggage Tractor Total 4,063 4,258 4,171 4,869
Conveyor Belt Total 712 744 869 943
Flush Cart Total 161 178 181 200
Ground Power Unit Total 648 866 876 910
Pallet Container Loader Total 1,728 1,855 1,758 2,009
Passenger Bus Total 143 93 142 161
Passenger Step Total 223 174 270 326
Water Cart Total 9 5 15 10
GRAND TOTAL 10,528 10,395 10,508 11,978
44
LHE - FUEL CONSUMED VSBILLED
(Sept-Dec), 2019
35,863 (13,855)
TOTALSTATION
CONSUMPTION
49,718
TOTAL STATIONBILLED
DIFFERENCE
45
LHE-FUEL CONSUMED/FLIGHT/SVC DAY
PAX bus fuel burn in SEPT is unusually high, pointing to off-bridge ops. However, no other
equipment has significantly high fuel burn.
46
EQUIPMENT FUEL CONSUMPTION
PAX Bus 71.50
ACU 50.34
ASU 45
A/C Tow Tractor 12.36
PAX BUS FUEL CONSUMPTION
SEP 71.50
OCT 13.2
NOV 13.9
DEC 18.8
LHE - MINUTES/FLIGHT
During SEPT, PAX BUS was used for a total
of 99 hours (5,940 minutes) on 4 flights,
resu1ltingin average of 1,485
Minutes/Fl2ight.
Values for each monthswere:
September – 2,970 (4Flights)
October – 522 (14 Flights)
November - 470.45 (19 flights)
December - 697.14 (19 Flights)
47
LHE - FUEL CONSUMED/FLIGHT/SVCDAY
September - 50.34
October - 28.45
November - 39.34
December - 91
48
Air Conditioning Unit
LHE - MINUTES/FLIGHT
Conveyor Belt & Ambulifter usage for the
month of October are also on the higher
side as compared to the rest of the
months.
Months Conveyor Belt Ambulifter
September 296.53 171.43
October 955.57 600
November 314.04 375
December 310.99 400
49
ISLAMABAD - GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 10
Pallet Container Loader 6
Conveyor Belt 4
Passenger Bus 3
Passenger Step 3
Aircraft Tow Tractor 2
Air Condition Unit 1
Air Start Unit 1
Ambulifter 1
Flush Cart 1
Ground Power Unit 1
Water Cart 1
TOTAL 34
50
ISB - FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 450 35 113 160
Air Start Unit Total 92 - - -
Aircraft Tow Tractor Total 996 1,203 1,068 1,283
Ambulifter Total 35 35 34 8
Baggage Tractor Total 3,676 3,783 3,420 3,513
Conveyor Belt Total 634 795 774 949
Flush Cart Total 108 159 152 173
Ground Power Unit Total 12 37 74 45
Pcl Total 890 790 687 806
Passenger Bus Total 373 471 628 520
Passenger Step Total 228 527 341 448
Water Cart Total 67 - 53 44
GRAND TOTAL 7,561 7,835 7,344 7,949
51
ISB - FUEL CONSUMED VSBILLED
(Sept-Dec), 2019
38,489
TOTALSTATION
CONSUMPTION
34,888
TOTALSTATION BILLED
DIFFERENCE
3,600
52
ISB - FUEL CONSUMED/FLIGHT/MONTH
Baggage Tractor has extremely varied fuel consumption
Months Value
September 561.62
October 943.47
November 162.5
December 42.4
53
Per Flight Baggage Tractor 686 &687 consumption 258 &
255 Liters respectively in SEP
ISB - FUEL CONSUMED/FLIGHT/SVCDAY
A/C tow tractor’s fuel burn is lower for
the entire span of four months, as
compared to passenger bus.
54
Month
Aircraft Tow
Tractor
PAX Bus
September 7.57 16.20
October 9.00 36.97
November 8.36 46.36
December 9.34 25
ISB - MINUTES/FLIGHT
During SEPT & OCT, BAGGAGE TRACTORS
were used for a total of 16,000 and
25,600 minutes on flights, whereas that
number reduced down to just 979
minutes/flight in DEC
55
PESHAWAR- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 5
Conveyor Belt 4
Pallet Container Loader 3
Passenger Bus 3
Passenger Step 3
Air Condition Unit 1
Air Start Unit 1
Aircraft Tow Tractor 1
Ambulifter 1
Flush Cart 1
Ground Power Unit 1
Water Cart 1
Total 25
56
PEW-FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS
OCT
LTRS
NOV LTRS
DEC
LTRS
Air Condition Unit Total 630 510 570 480
Air Start Unit Total 10 20 10 30
Aircraft Tow Tractor Total 460 410 480 500
Ambulifter Total 48 90 84 63
Baggage Tractor Total 400 447 491 532
Conveyor Belt Total 250 292 327 361
Flush Cart Total 16 14 15 12
Ground Power Unit Total 250 170 360 300
Pallet Container Loader Total 129 165 96 192
Passenger Bus Total 282 273 183 140
Passenger Step Total 114 112 115 113
Water Cart Total - - 2 2
Grand Total 2,589 2,503 2,733 2,725
57
PEW - FUEL CONSUMED VSBILLED
(Sept-Dec), 2019
12,948 5,166
TOTALSTATION
CONSUMPTION
7,782
TOTALSTATION BILLED
DIFFERENCE
58
PEW - FLIGHTS HANDLED/SVCDAY
Month Average Number of Flights handled Average Fuel Consumption
September 0.57 37.06
October 0.55 30
November 0.57 33.53
December 0.48 32
59
Air
Conditioning
Unit
FAISALABAD - GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 3
Air Condition Unit 2
Conveyor Belt 2
Passenger Step 2
Air Start Unit 1
Aircraft Tow Tractor 1
Ambulifter 1
Flush Cart 1
Ground Power Unit 1
Passenger Bus 1
TOTAL 15
60
LYP-FUEL CONSUMPTION/GSE
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 385 210 475 87
Air Start Unit Total - - 100 25
Aircraft TowTractor Total 91 82 116 55
Ambulifter Total 30 - 80 40
Baggage Tractor Total 180 167 294 190
Conveyor Belt Total 125 178 170 95
Flush Cart Total 40 70 50 45
Ground Power Unit Total 175 120 220 210
Passenger Bus Total 90 - 80 58
Passenger Step Total 70 50 70 100
GRAND TOTAL 1,186 877 1,655 905
61
LYP-FUEL CONSUMED VS BILLED
(Sept-Dec), 2019
3,219 (2,793)
TOTALSTATION
CONSUMPTION
6,013
TOTALSTATION BILLED DIFFERENCE
62
LYP - FUEL CONSUMED/FLIGHT/SVC DAY
Avg. Numberof
FlightsHandled
Avg. Fuel
Consumption
0.03 87
AC Unit Requirement
reduces in December, which
is evident from the low
number of flights
handled/svc day. However,
fuel burn/flt/svc day is as
high as 87 liters.
63
Air Conditioning Unit
LYP - MINUTES/FLIGHT
Flush Cart stays deployed for more than
200 minutes/flight whereas fuel utilization
in these months is almost same
64
Month
Utilization per Flight
(Minutes)
September 5 (40 Liters)
October 2.2 (70 Liters)
November 270 (50 Liters)
December 225.65 (45 Liters)
MULTAN- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 3
Conveyor Belt 3
Air Condition Unit 1
Air Start Unit 1
Aircraft Tow Tractor 1
Flush Cart 1
Passenger Bus 1
Passenger Step 1
Water Cart 1
TOTAL 13
65
MUX-FUEL CONSUMPTION/GSE
66
GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 300 150 - -
Air Start Unit Total 50 200 80 50
Aircraft TowTractor Total 100 110 230 100
Baggage Tractor Total 235 225 225 175
Conveyor Belt Total 215 245 195 235
Flush Cart Total - - 30 30
Passenger Bus Total - 80 40 -
Passenger Step Total 70 70 40 75
Water Cart Total - - - 45
GRAND TOTAL 970 1,080 840 710
MUX-FUEL CONSUMED VS BILLED
(Sept-Dec), 2019
TOTALSTATION
CONSUMPTION
5,244
TOTALSTATION
BILLED
3,860
DIFFERENCE
(1,383)
67
MUX - FUEL CONSUMED/FLIGHT/SVCDAY
Increased PAX Bus usage in October points to Off-Bridge operations. However, It has no
increased flights handled/svc day, yet fuel burn is very high
Month
Avg. Flights
Handled
Avg. Fuel
Consumed
/flight
September 0 0
October 0.3 (1 Flight) 80
November 0 0
December 0.16 (5 Flights) 0
68
Flights handled per Serviceable Days Fuel Consumed per Flight per
Serviceable Days
QUETTA- GSE BREAKDOWN
GSE TYPE COUNT OF STATION
Baggage Tractor 2
Conveyor Belt 2
Passenger Bus 2
Passenger Step 2
Air Condition Unit 1
Air Start Unit 1
Aircraft Tow Tractor 1
Ambulifter 1
Ground Power Unit 1
Water Cart 1
TOTAL 14
69
UET-FUEL CONSUMPTION/GSE
70
GSE Type SEPT LTRS OCT LTRS NOV LTRS DEC LTRS
Air Condition Unit Total 491 281 302 145
Air Start Unit Total - 51 - -
Aircraft TowTractor Total 28 82 82 65
Ambulifter Total - - - 10
Baggage Tractor Total 149 107 207 155
Conveyor Belt Total 115 75 151 132
Ground Power Unit Total 194 353 470 140
Passenger Bus Total - - 60 20
Passenger Step Total 23 30 36 30
Water Cart Total - 21 - -
GRAND TOTAL 1,000 1,000 1,308 697
DEDUCTIONS
Data Recording vs Data
Input has to be checked by
Station Heads
.
Judicious and balanced
utilizationn of GSEwould
increase the life of GSE
and reduce repair /
maintenance cost
Data discrepancy in
Flight Ops, Rampand
Finance (Hire-In)
Accurate data willgive
us the ability to
ascertain per GSE
expense on flights
Fuel utilization needs tobe
constantly checkedagainst
equipment deployment
2
4
1
5
3
QUALITY DEPARTMENT
SQC REPORTING AND DATA ANALYSIS
72
04
SOURCES OF DATA
SQC
depart. at
station
CARGO
RAMP SECURITY
TRAFFIC
Other data sources
Client Audit Reports
Safety Ambassadors
HO-SQC
73
74
STATISTICS COLLECTION AND DISSEMINATION
RAS
stations
RAS
Head Office
SQC Database
Weekly
reporting
Collection &
Verification
Authentication
Clarification, correction & reminder
Analysis & Missing
data
ROYALAIRPORTSERVICES – AGM 2019
NON-CONFORMITIES STATISTICS - 2019
Non – Conformities Bifurcation
AUDITOR
Total Non- Conformities
Documentation
Equipment
Related
Wrong
Procedure
AIRLINES 51 18 10 23
HEAD OFFICE 79 70 3 6
 23 Audits were conducted in total.
 Documentation NCs include matters related to manuals and policy/procedural documents.
 Equipment Related NCs account for equipment maintenance, wear & tear and installation.
 Wrong Procedure NCs comprise of work flow, FOD and manpower related issues.
75
STATION Accidents Incidents Human Injuries
KHI 27 23 3
LHE - 1 1
ISB 6 5 -
PEW 3 4 -
MUX - - -
LYP - 2 1
UET - - -
TOTAL 36 36 5
ACCIDENT/INCIDENT STATS-2019
76
SR.NO STATION DATE ACCIDENT CATEGORY
1 ISB 04/10/19
RAS Bolan 625 was hit by Toyota Altis near Centaurus
EQUIPMENT
2 ISB 15/10/19 RAS Suzuki Pick up accident with PIA Hiace. EQUIPMENT
3 LHE 14/01/2020 PAX step collides with boarding bridge.
EQUIPMENT
4 KHI 27/08/19
During the Push back of EY222, driver tried to turn the
turn the tug but its rear wheels didn't respond and
due to irregular position of the tug, tow bar's shear
shear pin broke.
SHEAR PIN BROKEN
5 KHI 09/01/2020 Staff burnt due to spillage hot tea. SERIOUS HUMANINJURY
6 PEW 03/08/19 Passenger step collides with boarding bridge. EQUIPMENT
ROYALAIRPORTSERVICES – AGM 2019 77
MAJOR ACCIDENT/INCIDENT - 2019
SIMILAR ACCIDENTS 2019 VS2020
Root Cause:
Mismanagement
/Human factor
Investigation
pending
78
LHE 2020
PAX STEP COLLLIDES WITH BOARDING BRIDGE
PEW 2019
PAX STEP COLLLIDES WITH BOARDING BRIDGE
SERIOUS ACCIDENT
STAFF BURNT WITH HOTTEA
79
80
INITIAL OCCURRENCE REPORT
OBSERVATION
Initial occurrence report states that 1 person was
was handing over electric kettle to another, it fell
fell down and both the persons got burnt.
Question: Hot can tea that should spill
downwards when it falls, how can it burn their
their neck and shoulders?
Conclusion: IOR does not indicate the complete
complete facts.
ROYALAIRPORTSERVICES – AGM 2019
STATION Documentation
Equipment
Related
Wrong Procedure Station Total Remarks
KHI 140 12 36 188 -
LHE 84 43 50 177 -
ISB 13 71 76 160
PEW 26 25 29 80
Some of the CARs/PARs are invalid and
invalid and focus on statements
instead of observations
MUX 18 49 18 85 -
LYP 12 1 15 28
Clubbing of CARs/PARs observed, with
with very low focus of equipment
related matters
UET 20 1 10 31 -
TOTAL 313 202 234 749 -
CARs/PARs STATS-2019
81
STATION Yearly Flights
Effective CAR/PAR
Ratio
Received Complaints by
HO
Snap Checks in 3 months
KHI 5,245 4% 6 36
LHE 3,204 6% 1 154
ISB 3,263 5% 6 76
PEW 775 10% 2 134
MUX 759 11% - 28
LYP 595 5% 15 8
UET 547 6% - 52
TOTAL 14,387 5% 30 488
QUALITY STATS-2019
82
TAKE AWAYS
CARs/PARs should be
effectively raised against
equipment and work
processes that effect both
security and safety of
operations under thewing.
2
4
1
5
3
Karachi station in
particular is focused
majorly onCARs/PARs
that are related to
documentation
purpose only.
Like other stations, Lahore
station needs to increase
visibility of incidents and
complaints.
MUX forwarded no
customer complaint. Itis
the responsibility of the
stations to include and
inform Quality
Department.
Airline feedbackreports
should be shared with
Quality Department
every quarter.
ROYALAIRPORTSERVICES – AGM 2019 83
TAKE AWAYS
Station quality departments
should clearly differentiate
between incidents and
accidents.
7
9
6
10
8
Out of 14,387 flights, itis
observed thatCARs/PARs
are raised on an
alarming 5% of flights
only.
Quality department at stations
need to be trained and helped to
improve their writing skills inorder
to make clearerand better reports.
QA staff needs to bemore
autonomous at stationsto
report findings of internal
audit, complete flight
monitoring and their
attendance.
Snap checks format needsto
be made more elaborate so
as to give details ofCAR/PAR
in depth.
ROYALAIRPORTSERVICES – AGM 2019 84
TECHNICAL
HIRE IN, POWER & NON-POWERED EQUIPMENT.
85
05
HIRE-IN ANALYSIS
ALL STATIONS
86
HIRE–IN COUNT THROUGH OTHER GHAs -2019
STATION Air Blue Askari Aviation Gerry's PIA SAPS GRAND TOTAL
KHI - - 220 - 464 642
LHE 1 - - - 39 40
ISB - 415 69 - 158 684
PEW - - - 6 199 205
MUX 4 - - - 43 47
LYP - - 64 17 16 97
UET - - - 35 81 116
TOTAL 5 415 353 58 1,000 1,831 87
HIRE–IN COUNT (AIRLINES) - 2019
STATION QR ER EY GF OV UL WY TOTAL
KHI 468 22 35 28 17 8 5 583
LHE 22 4 1 2 1 - 10 40
ISB 447 54 63 69 - - 7 640
PEW 77 73 - 55 - - - 205
MUX 17 - 1 17 2 37
LYP 38 38 - 21 - - - 97
UET - 116 - - - - - 116
TOTAL
1,069 307 100 192 20 8 22 1,718
88
RAS ALL STATIONS HIRE-INSUMMARY
89
STATION TOTAL HIRE-IN AMOUNT ($)
KARACHI 76,792
LAHORE 4,269
ISLAMABAD 23,042
PESHAWAR 29,585
FAISALABAD 10,773
MULTAN 2,507
QUETTA 15,024
TOTAL 161,993
KARACHI STATION HIRE IN JAN 2019 TO DEC2019
Total Hire = USD 76,792
SR
1
2
3
4
5
6
7
8
9
10
11
12
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
05
15
02
03
14
00
02
00
15
19
03
286
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
90
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P
.Dollies
Co Bus
Hrs/Svcs/Trps
30
18
05
12
17
00
00
02
76
00
35
05
LAHORE STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD4,269 91
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
08
02
01
03
00
00
00
01
00
00
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
01
00
06
06
02
00
00
00
01
00
08
10
ISLAMABAD STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 23,042 92
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
11
09
04
07
00
00
01
139
19
00
01
01
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
25
12
05
06
00
08
00
44
01
524
12
PESHAWAR STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 29,585 93
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
00
07
01
174
00
00
00
00
00
03
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
06
01
00
00
00
00
00
00
00
00
05
MULTAN STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 2,507 94
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
01
00
00
00
00
00
00
06
03
00
03
02
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
01
01
00
00
00
00
00
04
00
00
09
00
95
FAISALABAD STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 10,773
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
00
15
00
00
00
00
00
03
00
05
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
64
00
00
00
00
00
00
00
00
00
02
96
QUETTA STATION HIRE IN JAN 2019 TO DEC2019
SR
1
2
3
4
5
6
7
8
9
10
11
12
Total Hire = USD 15,024
Equipment
ASU (N/B)
ASU (W/B)
AC Van (N/B)
AC Van (W/B)
Ambulifter
Baggage Tractor
Baggage Trolley
Container Dolly
Conveyor Belt
GPU (140KVA)
GPU (90KVA)
LLL
Hrs/Svcs/Trps
00
00
59
00
10
00
00
00
00
00
43
00
SR
13
14
15
16
17
18
19
20
21
22
23
24
Equipment
MDL (30 Ton)
Push Back (N/B)
Push Back (W/B)
Flush Cart
Tow Bar
Fork Lift (3 Ton)
Fork Lifter (5 Ton)
Fork Lifter (10 Ton)
Water Cart
Wheel Chair
P.Dollies
Co Bus
Hrs/Svcs/Trps
00
26
00
00
00
00
00
00
00
00
00
00
HIRE – OUT SUMMARY -2019
ISB Station - $ 25,315.75
Air Blue 2,750.75
Gerry’s 20,575
SAPS 1,990
KHI Station - $ 16,546.75
Air Blue 360.75
Gerry’s 14,855
SAPS 1,331
LHE Station - $ 6,180.25
Air Blue 4072.25
Gerry’s -
SAPS 2,108
LYP Station - $ 10,294
PIA 7,504
Gerry’s 2,790
SAPS -
MUX Station - $ 8,644
Air Blue 4,535
Gerry’s 300
PIA 2,037
SAPS 1,772
PEW Station - $ 5,178.5
Air Blue 2,944.5
PIA 1,927
SAPS 307
UET Station - $ 4,605
PIA 4,365
Gerry’s 240
SAPS -
97
HIRE – OUT Vs HIRE – IN SUMMARY -2019
HIRE – IN (USD)
All Stations 161,993
HIRE – OUT (USD)
All Stations 76,764
98
GSE SERVICABILITY
ALL STATIONS
99
01st Jan, 2019 – 31st Dec,2019
EQUIPMENT ANNUAL SERVICEABILITY STATE
LAHORE
54P.GSE
99.00%
98.00%
MULTAN
15P.GSE
PESHAWAR
29 P.GSE
96.00%
95.00%
QUETTA
16P.GSE
FAISALABAD
17 P.GSE
92.00%
93.00%
ISLAMABAD
44 P.GSE
KARACHI
48P.GSE
100.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
102.00%
SERVICEABILITY
Below mention count of Power Equipment are
including Common uservehicle
100
 Average unserviceability rate of powered Equipment is 92% during the whole year. Following described
equipment remained unserviceable for more than a month or more than half of a month.
101
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 TowTractor RAS 001 07 Jan 2019 07 Jan 2019 to 07 July 2019 More then 06months
2 TowTractor RAS 002 01 Jan 2019 01 Jan 2019 to 18 Jan 2019 18 DaysUS
3 PCL RAS 503 01 Jan 2019 01 Jan 2019 to 22 Mar2019 3 and halfmonths
4 Ambulifter RAS 228 01 Jan 2019 01 Jan 2019 to 05 Feb 2019 More thanmonth
5 MDL RAS 534 01 Jan 2019 01 Jan 2019 to 23 Jan 2019 More than 20days
6 Fork Lift RAS 468 29 Jan 2019 29 Jan 2019 to 4 Nov 2019 More then 9Months
7 B. Tractor RAS 636 15 Mar 2019 15 Mar 2019 to 5 Nov 2019 More than 8months
8 PCL RAS 009 21 Aug 2019 21 Aug 2019 to 31 Dec 2019 More than 4months
09 C. Belt RAS 739 12 Nov 2019 21 Nov 2019 to 31 Dec 2019 More than 01month
10 AC Van RAS 635 13 Apr 2019 13 Apr 2019 to 13 May 2019 01 month
11 B. Tractor RAS 037 27 Aug 2019 27 Aug 2019 to 17 Sep 2019 About 01 month
KARACHI STATION
 Average unserviceability rate of powered Equipment is 93% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
102
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 PCL RAS 504 01 Jan 2019 01 Jan 2019 to 13 Feb 2019 More than 01month
2 PCL RAS 640 13 Feb 2019 13 Feb 2019 to 09 Mar 2019 Near 01 month
3 PCL RAS 011 31 Mar 2019 31 Mar 2019 to 31 May 2019 02 months
4 TowTractor RAS 004 14 May 2019 14 May 2019 to 17 July 2019 About 03 months
5 MDL RAS 623 11 Jun 2019 11 Jun 2019 to 16 July 2019 About 01 month
6 AC Van RAS 050 11 Apr 2019 11 Apr 2019 to 02 May2019 More than 20days
7 Pick Up RAS 626 20 Apr 2019 20 Apr 2019 to 10 May 2019 20 days
8 ASU RAS 528 18 Sep 2019 18 Sep 2019 to 31 Dec 2019 03 and halfmonths
09 B. Tractor RAS 687 12 Dec 2019 12 Dec 2019 to 31 Dec 2019 Half month
10 W.Cart RAS030 16 Oct 2019 16 Oct 2019 to 29 Nov2019 More than 01month
ISLAMABAD STATION
 Average unserviceability rate of powered Equipment is 98% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
ROYALAIRPORTSERVICES – AGM 2019 103
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 PCL RAS 012 03 Dec 2019 03 Dec 2019 to 19 Dec 2019 More than halfmonth
PESHAWAR STATION
S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS
1 AC Van RAS 470 26 Feb 2019 26 Feb 2019 to 31 Dec 2019
More than 08 monthsbut
but 23 Mar 2019 to 25Apr
Apr 2019 serviceable
2 RAS Push Back 789 23 May2109 23 May 2019 to 2 July 2019 More than onemonth
104
FAISALABAD STATION
 Average unserviceability rate of powered Equipment is 94% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
S. NO
POWERED EQUIPMENT
U.S DATE U. S PERIOD REMARKS
1 E. Tractor RAS 876
12 Nov 2019 12 Nov 2019 to 14 Dec 2019
01 month
2 GPU RAS 693
28 Aug 2019 28 Aug 2019 to 31 Dec 2019 47 days unserviceable inprevious
mention period
3 AC Van
09 Apr 2019 09 Apr 2019 to 09 May 2019
01 month
4 C. Belt RAS 738
21 Mar 2019 21 Mar 2019 to 04 May 2019
More than 01month
5 TUG RAS RAS 750
07 July 2019 07 July 2019 to 22 July 2019
15 Days
105
QUETTA STATION
 Average unserviceability rate of powered Equipment is 96% during the whole year. Following described equipment
remained unserviceable for more than one month or more than half a month.
TECHNICAL SUPPORT
BY HEADOFFICE - 2019
ROYALAIRPORTSERVICES – AGM 2019 106
10
HEAD OFFICE EXPENSE DISBURSEMENT
STATION
Oil &
Lubricants
Fuel Tyres
Cargo
Machines
Risk Control
Strategies
Staff
Transport
Spares TOTAL
KHI 2,083,004 18,845,685 3,424,498 286,143 3,354,401 - 14,751,602 42,745,333
LHE 899,600 12,815,707 3,525,248 564,224 3,467,345 - 7,923,487 29,195,611
ISB 1,009,046 15,678,686 3,878,797 520,144 3,467,345 4,999,098 25,022,493 54,575,609
PEW 599,068 4,066,318 350,800 - 3,436,883 - 365,564 8,818,633
MUX 97,037 1,820,344 627,999 294,408 3,467,345 - 4,575,796 10,882,929
LYP 405,320 2,290,915 126,000 - - - 4,690,731 7,512,966
UET 374,099 2,062,816 660,001 - - - 4,187,442 7,284,358
TOTAL 5,467,174 57,580,471 12,593,343 1,664,919 17,193,319 4,999,098 61,517,115
161,015,439
9 7
STATIONS WORK DONE ON GSE
Karachi
Push Back 02 Units
Mulag Tractor 02 Units
PCL and MDL 02 Units
c. Belt Mulag 01 Unit
ASU 01 Unit
Lahore
Push Back 01 Unit (Engine Assy)
B. Tractors 02 Units (Chinese)
MDL (Parts)
Islamabad
Push Back 01 Unit
PCL 02 Units
ASU 01 Unit
108
LIST OF MAJOR WORKS BYHEADOFFICE
STATIONS WORK DONE ON GSE
Peshawar
PCL 01 Units
Ambulifter
Faisalabad
AC Van 01 Unit
Push BACK 01 Unit
GPU 01 Unit
B. Tractors 02 Units
Multan
ASU 01 Unit
B. Tractors 02 Units
PAX Steps 01 Unit
C. Belt
109
LIST OF MAJOR WORKS BYHEADOFFICE
STATIONS WORK DONE ON GSE
Quetta
Push Back 01 UnIT
AC Van 01 Unit
GPU 01 Unit
Ambulifter 01 Unit
B. Tractors 02 Units
110
LIST OF MAJOR WORKS BYHEADOFFICE
111
TAKE AWAYS
Hire-in is a direct function of
GSE serviceability, in additionto
flight clashes
2
4
1
5
3
Karachi station needs to
review their maintenance
procedures – delaying
regular preventive
maintenance
Head Office support +Hire-
in + GSE repair &
maintenance from petty
cash = total expense onGSE
A large amount usedfor
procurement of parts /
refurbishment of GSE
without following
standard procurement
practices
Regular review to take
decision on whether to
procure new GSE basedon
repair & maintenance and
Hire-in expense for thatGSE
ROYALAIRPORTSERVICES – AGM 2019
112
FORK LIFT (KHISTATION)
Ambulifter (PEW Station)
113
W.Cart (ISB station)
114
115
GPU Refurbished (UET Station)
116
PROVISION OF SPARE PARTS BY HEAD
OFFICE - 2019
ROYALAIRPORTSERVICES – AGM 2019
117
Engine Assy For PCL(ISB)
Gear For PCL AtKHI
Engine
Provided
For
B.
Tractor
FSD
250 KVA Gen Set Provided ToIsb
Cargo With ATCPanel
Hydralic Motors (KHI)
118
MDL Main Hyd Pump (KHI)
C. Belt (PEW)
119
120
Provision of Solid Tyres (LHE, KHI ,
ISB)
Hyd Proportional ValveFor
MDL KHI
Fuel Strainer For UET
Station
Wheel Hub For P
.Dollies (ISB, KHI)
Push Back Wheel
Rim (KHI, LHE)
AC Van Fan (LHE)
121
Adapter For F.
Cart
And W.Cart
(All Station)
B. Tractor Water Pump
For (KHI)
PCB Board For PEW
122
P.Dollies And C. Dollies (ISB, KHI)
50 Tons Push Back Assy
123
Pallet Dollies First Production RAS ENGG
(ISB)
C. Dollies for ISB andKHI
Mulag Tractor Spare Manufacturing KHI
124
18 Baggage Trollies 10 For
MUX and 04 for LHE and
04 for ISB
Manufacturing of B. TractorRims
ANNUAL GENERAL MEETING
OPERATIONS DEPARTMENT
2019

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ANNUAL GENERAL MEETING HIGHLIGHTS

  • 2. 2 FLIGHT OPERATIONS QR PERFORMANCE GSE UTILIZATION . QUALITY DEPARTMENT TECHNICAL DEPARTMENT 01 02 03 04 05 CONTENTS
  • 3. FLIGHT OPERATIONS 1ST JANUARY TO 31ST DECEMBER, 2019. 01
  • 4. CURRENT CLIENT AIRLINES QATAR AIRWA YS Qatar Airways 08th Oct 2007 ETIHAD AIRWAYS Etihad Airways 15th Jan 2008 GULF AIR Gulf Air 13th Apr 2009 OMAN AIR Oman Air 01st Nov 2013 SALAM AIR Salam Air 25th Jun 2017 SRILANKAN AIRLINE Sri-Lankan Airlines 04th Sep 2017 SERENE AIR SereneAir 29th Jan 2017 ROYALAIRPORTSERVICES – AGM 2019 4
  • 5. CUMULATIVE FLIGHTS STATISTICS 114flights delays in 13 years. 89,639 flights handled in the past 13 years. 280flights handled per week at all stations. ROYALAIRPORTSERVICES – AGM 2019 5
  • 6. KARACHI 99.87% ON TIME ISLAMABAD 99.85% ON TIME LAHORE 99.76% ON TIME FAISALABAD TOTAL FLIGHTS (08TH OCT 2007 TO 31ST DEC2019) 99.83% ON TIME 6 FLIGHTSHANDLED 29,881 FLIGHTSHANDLED 22,326 FLIGHTSHANDLED 23,245 FLIGHTSHANDLED 2,226
  • 7. MULTAN 99.86% ON TIME PESHAWAR 100%ON TIME QUETTA 99.87% ON TIME TOTAL 99.92% ON TIME 7 FLIGHTSHANDLED 2,611 FLIGHTSHANDLED 7,778 FLIGHTSHANDLED 1,572 FLIGHTS HANDLED 89,639 TOTAL FLIGHTS (08TH OCT 2007 TO 31ST DEC2019)
  • 8. TOTALDELAYS BETWEEN (08THOCT 2007 TO 31ST DEC 2019) FAISALABAD MULTAN PESHAWAR ISLAMABAD LAHORE KARACHI 22 08 02 02 01 08 04 09 04 02 04 02 01 01 01 02 13 25 01 02 05 01 47 28 19 10 01 03 8 - -
  • 9. KHI LHE ISB PEW LYP MUX UET 14 +2 14 +2 14 07 04 05 62 102 64 63 15 11 11 07 11 14 - - - - 10 04 03 04 03 - - 11 10 07 - - - - 05 03 - - - - - 03 - - - - 03 - 50 20 25 04 04 11 14 32 30 28 08 06 114 280 FLIGHTS 9
  • 10. FLIGHTS HANDLED BETWEEN (1ST JAN TO 31ST DEC,2019) N.B 4,419 W.B 826 N.B 756 W.B 02 N.B 1,702 W.B 1,502 KARACHI MULTAN LAHORE N.B 2,015 W.B 1,248 ISLAMABAD N.B 595 W.B 00 FAISALABAD PESHAWAR N.B 601 W.B 174 QUETTA N.B 547 W.B 00 10 GRANDTOTAL: 14,387 WB 3752 NB 10,635 FLIGHTS HANDLED
  • 11. 11 GROUND TIME SAVED GROUND TIME SAVED (01ST JAN 2019 TO 31ST DEC2019) Salam Air 1,668 Minutes Serene Air 16,448 Minutes Qatar airways 22,163 Minutes Gulf Air 11,734 Minutes Etihad Airways 13,170 Minutes Oman Air 12,247 Minutes Sri-LankanAirline 2,045 Minutes ROYALAIRPORTSERVICES – AGM 2019
  • 12. WIDE BODY AND NARROW BODY COMPARISON DED DUE TO ONS ONLY. 2018 2 019 W/B N/B W/B N/B YoY CHANGE CHANGE NB YoYCHANGE CHANGE WB KARACHI 724 4747 826 4419 6.9% 14% LAHORE 1368 1898 1502 1702 10% 9% ISLAMABAD 892 2316 1248 2015 13% 39% PESHAWAR 123 689 174 601 12% 41% MULTAN 00 739 02 756 2.3 100% FAISALABAD 00 580 00 595 2.5 N/A TOTAL 3107 10,696 3752 10,088 QUETTA NOTINCLU DOMESTICOPERATI 12
  • 13. WEEKLY FLIGHT SCHEDULE GROWTHTREND Dec,2014 Dec,2015 Dec,2016 Aug, 2017 -2 % Decrease -6 % Decrease 65 % growth 178 FLIGHTS 174 FLIGHTS 163 FLIGHTS 269 FLIGHTS 291 FLIGHTS Sep,2018 7.56% growth Dec,2019 280 FLIGHTS 3.44 % Decrease 13
  • 14. 14 DELAYED FLIGHTS IN 2019 Due acceptance of PAX after counter close. August 04th , PESHAWAR GULF AIR Break Down of HLL During Loading. March 20th , ISLAMABAD SERENE AIR Due Wheel Chair. Late Positioning of Tug. March 23rd ,ISLAMABAD SERENE AIR September 28th, KARACHI, OMANAIR
  • 15. WHEEL CHAIR DATA AIRLINES ISB KHI LHE LYP MUX PEW UET STATION 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 ER 28 5 1,503 1,492 - 2 55 71 - - 12 10 85 164 EY 819 782 1,712 1,055 383 279 - - - - - - - - GF 122 163 257 120 56 67 47 75 3 5 32 27 OV - - 8 2 - - - - - - - - - - QR 2,071 3,344 10,081 11,631 388 3,170 288 362 102 192 48 73 UL - - 213 102 - - - - - - - - - - WY 34 88 121 460 98 163 - - - - - - - - 15
  • 16. TAKE AWAYS Considerable Increase in WB operations and slight decrease in NB operations– Increased Revenue owingto higher rate for WBflights 16 2 4 1 5 3 Minor Decreasein YoY flights form 2018 (11 Flights)– Increase in Freighters flights Considerable Increase in revenue from WheelChairs on QR at KHI, LHE and ISB 04 Delays attributable toRAS as compared to05 Delays in 2018 Need to create adedicated PRM Department
  • 19. QR PERFORMANCE STATION OTP C/INAD 1000 PAX MHB 1000 BAGS ADC SCANNER R % QUEUING TIME (MINS) TRAINING COMP. % ZONE BOARDING ZONE 1 &2 % MNDU COMP. NPS/ GREAT COMP. KHI 99.1 2 0.09 72 00:09:00 100 80 / 64 99 52 / 98 LHE 100 4 0.08 55 00:07:07 99 80 / 65 83 65 /99 ISB 100 2 0.09 49 00:03:51 99 86 / 79 96 63 / 98 PEW 100 0 0 63 00:12:11 100 96 / 94 100 83 / 99 MUX 100 0 0 90 00:07:26 100 94 / 94 99 48 / 98 LYP 100 0 0 71 00:09:03 98 93 / 90 97 47 / 98 19
  • 20. 20
  • 21. 21
  • 22. 22
  • 23. 23
  • 24. 24
  • 25. 25
  • 26. SURCHARGE NOTES ALL AIRLINES 2019 TOTAL SURCHARGE AMOUNT PKR 2,669,237 KARACHI ISLAMABAD LAHORE SURCHARGE AMOUNT PKR TOTALINCIDENTS 1,442,309 12 SURCHARGE AMOUNT PKR TOTALINCIDENTS 197,528.73 11 SURCHARGE AMOUNT PKR TOTALINCIDENTS 45,275.78 9
  • 27. SURCHARGE NOTES 2019 -KHI DATE SURCHARGE AIRLINE REASON 01/01/2019 09/01/2019 21/01/2019 31/01/2019 31/01/2019 23/02/2019 23/02/2019 29/04/2019 05/05/2019 26/06/2019 01/09/2019 29/08/2019 QR QR QR QR QR QR WY QR QR WY QR WY 36,026.48 45,275.78 197,528.73 24,217.28 17,548.75 24,286.28 189,750.00 36,664.38 348,352.00 209,176.00 102,084.00 211,400.00 In Admissible Passenger-(PolioCard) Flight Delay Charges-80 Passenger were checked in after in after closuretime In Admissible Passenger-(Invalid Passport) In Admissible Passenger-(Validvisa) Hotel Accommodation In Admissible Passenger-(Validvisa) In Admissible Passenger-(Validvisa) Flight Delay Charges-Unserviceable seatAllocation In Admissible Passenger-(Additional fineQR-2000) In Admissible Passenger-(Validvisa) Cargo Shipment weight is not included in load sheet In Admissible Passenger(Name Mis-matched on DXBVisa) 27 TOTAL PKR 1,442,309
  • 28. SURCHARGE NOTES 2019 - ISB DATE AIRLINE SURCHARGE REASON 17/01/2019 24/01/2019 03/02/2019 06/02/2019 24/02/2019 13/03/2019 26/03/2019 15/04/2019 09/06/2019 20/06/2019 29/06/2019 QR QR QR QR QR QR QR QR QR QR QR 45,275.78 45,275.78 45,404.78 45,404.78 45,404.78 92,312.45 92,312.45 46,156.20 53,583.38 53,583.38 53,583.38 In Admissible Passenger-(Validvisa) In Admissible Passenger-(Validvisa) 28 In Admissible Passenger-(ReturnTicket) In Admissible Passenger-(CreditCard) In Admissible Passenger-(Validvisa) In Admissible Passenger-(Validvisa) Locks notraised In Admissible Passenger-(Validvisa) In Admissible Passenger-(Validvisa) In Admissible Passenger-(Wrongly updateAPP) Locks notraised TOTAL PKR 618,297
  • 29. 29 SURCHARGE NOTES 2019 - LHE ROYALAIRPORTSERVICES – AGM 2019 DATE AIRLINE SURCHARGE REASON 23/01/2019 QR 48,371.78 In Admissible Passenger-(PolioCard) 24/01/2019 QR 61,539.00 Error-CCVR checks during acceptance ofpassenger passenger 20/03/2019 QR 209,265.00 in Admissible Passenger-(Wrongly upgradedAPIS) 23/03/2019 QR 45,830.48 In Admissible Passenger-(No Empty Page onPassport) Passport) 07/04/2019 QR 45,830.48 In Admissible Passenger-(US EmergencyPassport) 13/05/2019 QR 48,371.78 In Admissible Passenger-(Return Ticket) 08/06/2019 QR 48,371.78 In Admissible Passenger-(Validvisa) 25/10/2019 QR 50,656.00 In Admissible Passenger-(bypassing TIMATICRules) 30/08/2019 QR 50,394.00 Rules) In Admissible Passenger-(Un-manifested Passenger) Passenger) TOTAL PKR 608,630
  • 30. 30 TAKE AWAYS 2 4 1 5 3 Low NPS score iscause for serious concern– KHI, MUX andLYP downgraded only owing to NPSat seven occasions Controllable INADsreduced to 08 as compared to 17 during previousyear PKR 2.7Million deducted onaccount of Surcharge / Debit Note 2018 2019 PLATINUM 4 1 GOLD 1 4 SILVER 1 1 INAD cases not communicated toHead Office in time
  • 32. STATION REPORTS • Fuel utilization in liters • GSE utilization in hours • GSE deployment on flights • GSE serviceability in terms of downtime (if any) ROYALAIRPORTSERVICES – AGM 2019
  • 33. PERFORMANCE RATIOS • Liters/Hour - BURN RATE • Minutes deployed/Flight • Fuel Utilization/Flight • Fuel Consumed/Serviceable Day • Avg. Flights Handled/Serviceable Day • Fuel consumed/Flight/Serviceable Day • Average fuel Expense/Flight/GSE Type ROYALAIRPORTSERVICES – AGM 2019
  • 34. GSE KEY INDICATORSPER FLIGHT - 2019 STATIO ON Highest Usage Baggage Tractor (Minutes) TUG Fuel Consumption (Liters) Baggage Tractor Fuel Consumption (Liters) Conveyor Belt Fuel Consumption (Liters) GPU Fuel Consumption (Liters) ACU Fuel Consumption (Liters) PAX Bus Fuel Consumption (Liters) KHI 48.7 3.23 7.18 1.94 126 18.73 24.5 LHE 86.1 3.27 4.77 1.92 13.77 13.63 9.57 ISB 1,176.82 4.22 4.68 1.74 10.5 27.14 9.76 PEW 76.30 7.01 3.83 2.02 11.25 33.15 3 MUX 69.30 2.11 1.57 1.30 NA 18.83 15 LYP 95.91 1.69 2.02 1.40 11.31 24.1 * UET 39.12 1.39 1.67 1.28 9.97 8.97 10 *No utilization on flights regardless 57 Liter/Month Consumption
  • 35. KARACHI- GSE BREAKDOWN GSE TYPE GSE TYPE COUNT Baggage Tractor 14 Conveyor Belt 6 Passenger Step 6 Passenger Bus 5 Pallet Container Loader 4 Aircraft Tow Tractor 3 Air Condition Unit 2 Flush Cart 2 Ground Power Unit 2 Water Cart 2 Air Start Unit 1 Ambulifter 1 TOTAL 48 35
  • 36. GSE TYPE SEPT - LTRS OCT - LTRS NOV - LTRS DEC - LTRS Air Condition Unit Total 1,225 1,710 1,320 840 Air Start Unit Total 325 110 235 175 Aircraft TowTractor Total 1,982 1,960 2,050 2,160 Ambulifter Total 25 15 30 25 Baggage Tractor Total 6,279 6,907 6,402 6,584 Conveyor Belt Total 1,606 1,666 1,890 1,780 Flush Cart Total 165 201 195 170 Ground Power Unit Total 195 228 336 245 Pallet Container Loader Total 1,200 1,125 1,243 1,250 Passenger Bus Total 250 185 299 245 Passenger Step Total 482 543 510 677 Water Cart Total 140 151 100 120 Grand Total 13,874 14,801 14,610 14,271 KHI - FUEL CONSUMPTION/GSE 36
  • 37. KHI-FUEL CONSUMED VS BILLED (Sept-Dec), 2019 6,144 TOTAL STATION CONSUMPTION 71,146 TOTALSTATION BILLED 77,290 DIFFERENCE 37
  • 38. KHI- GSE FUEL CONSUMPTION &UTILIZATION GSE TYPE RAS NO. UTILISATIONIN IN HOURS WATERCART 028 950 WATERCART 778 27 38 GSE TYPE RAS NUMBER UTILIZATION IN HOURS FLUSH CART 032 ZERO FLUSH CART 832 2962
  • 39. KHI - FUEL CONSUMED/FLIGHT/SVCDAY • September’s Fuel Consumed/Flight/Svc Day is 73 liters/flight • October’s Fuel Consumed/Flight/Svc Day is 8 • November’s Fuel Consumed/Flight/Svc Day is 16 • December’s Fuel Consumed/Flight/Svc Day is 44 Aircraft TowTractor 39
  • 40. KHI - FUEL CONSUMED/FLIGHT/SVCDAY • September’s Fuel Consumed/Flight/Svc Day is 21 • October’s Fuel Consumed/Flight/Svc Day is 101 • November’s Fuel Consumed/Flight/Svc Day is 15 • December’s Fuel Consumed/Flight/Svc Day is 46 40 Passenger Bus
  • 41. KHI - MINUTES/FLIGHT Water Cart (223 Minutes perFlight) deployment in Minutes/Flight is higher than Conveyor Belt (69 Minutes per Flight)andPCL (117.6 Minutes per flight) 41
  • 42. KHI - MINUTES/FLIGHT PCL Minutes/Flight have a high discrepancy • September Minutes/Flight is 354 • October Minutes/Flight is 849 • November Minutes/Flight is 354 • December Minutes/Flight is 323 42
  • 43. LAHORE- GSE BREAKDOWN GSE TYPE COUNT OF STATION Baggage Tractor 14 Conveyor Belt 5 Pallet Container Loader 5 Aircraft Tow Tractor 3 Passenger Step 3 Air Condition Unit 2 Ground Power Unit 2 Passenger Bus 2 Air Start Unit 1 Ambulifter 1 Flush Cart 1 Water Cart 1 TOTAL 40 43
  • 44. LHE - FUEL CONSUMPTION/GSE GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS Air Condition Unit Total 1,540 1,266 1,087 795 Air Start Unit Total 225 180 180 720 Aircraft Tow Tractor Total 1,026 701 896 985 Ambulifter Total 50 75 63 50 Baggage Tractor Total 4,063 4,258 4,171 4,869 Conveyor Belt Total 712 744 869 943 Flush Cart Total 161 178 181 200 Ground Power Unit Total 648 866 876 910 Pallet Container Loader Total 1,728 1,855 1,758 2,009 Passenger Bus Total 143 93 142 161 Passenger Step Total 223 174 270 326 Water Cart Total 9 5 15 10 GRAND TOTAL 10,528 10,395 10,508 11,978 44
  • 45. LHE - FUEL CONSUMED VSBILLED (Sept-Dec), 2019 35,863 (13,855) TOTALSTATION CONSUMPTION 49,718 TOTAL STATIONBILLED DIFFERENCE 45
  • 46. LHE-FUEL CONSUMED/FLIGHT/SVC DAY PAX bus fuel burn in SEPT is unusually high, pointing to off-bridge ops. However, no other equipment has significantly high fuel burn. 46 EQUIPMENT FUEL CONSUMPTION PAX Bus 71.50 ACU 50.34 ASU 45 A/C Tow Tractor 12.36 PAX BUS FUEL CONSUMPTION SEP 71.50 OCT 13.2 NOV 13.9 DEC 18.8
  • 47. LHE - MINUTES/FLIGHT During SEPT, PAX BUS was used for a total of 99 hours (5,940 minutes) on 4 flights, resu1ltingin average of 1,485 Minutes/Fl2ight. Values for each monthswere: September – 2,970 (4Flights) October – 522 (14 Flights) November - 470.45 (19 flights) December - 697.14 (19 Flights) 47
  • 48. LHE - FUEL CONSUMED/FLIGHT/SVCDAY September - 50.34 October - 28.45 November - 39.34 December - 91 48 Air Conditioning Unit
  • 49. LHE - MINUTES/FLIGHT Conveyor Belt & Ambulifter usage for the month of October are also on the higher side as compared to the rest of the months. Months Conveyor Belt Ambulifter September 296.53 171.43 October 955.57 600 November 314.04 375 December 310.99 400 49
  • 50. ISLAMABAD - GSE BREAKDOWN GSE TYPE COUNT OF STATION Baggage Tractor 10 Pallet Container Loader 6 Conveyor Belt 4 Passenger Bus 3 Passenger Step 3 Aircraft Tow Tractor 2 Air Condition Unit 1 Air Start Unit 1 Ambulifter 1 Flush Cart 1 Ground Power Unit 1 Water Cart 1 TOTAL 34 50
  • 51. ISB - FUEL CONSUMPTION/GSE GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS Air Condition Unit Total 450 35 113 160 Air Start Unit Total 92 - - - Aircraft Tow Tractor Total 996 1,203 1,068 1,283 Ambulifter Total 35 35 34 8 Baggage Tractor Total 3,676 3,783 3,420 3,513 Conveyor Belt Total 634 795 774 949 Flush Cart Total 108 159 152 173 Ground Power Unit Total 12 37 74 45 Pcl Total 890 790 687 806 Passenger Bus Total 373 471 628 520 Passenger Step Total 228 527 341 448 Water Cart Total 67 - 53 44 GRAND TOTAL 7,561 7,835 7,344 7,949 51
  • 52. ISB - FUEL CONSUMED VSBILLED (Sept-Dec), 2019 38,489 TOTALSTATION CONSUMPTION 34,888 TOTALSTATION BILLED DIFFERENCE 3,600 52
  • 53. ISB - FUEL CONSUMED/FLIGHT/MONTH Baggage Tractor has extremely varied fuel consumption Months Value September 561.62 October 943.47 November 162.5 December 42.4 53 Per Flight Baggage Tractor 686 &687 consumption 258 & 255 Liters respectively in SEP
  • 54. ISB - FUEL CONSUMED/FLIGHT/SVCDAY A/C tow tractor’s fuel burn is lower for the entire span of four months, as compared to passenger bus. 54 Month Aircraft Tow Tractor PAX Bus September 7.57 16.20 October 9.00 36.97 November 8.36 46.36 December 9.34 25
  • 55. ISB - MINUTES/FLIGHT During SEPT & OCT, BAGGAGE TRACTORS were used for a total of 16,000 and 25,600 minutes on flights, whereas that number reduced down to just 979 minutes/flight in DEC 55
  • 56. PESHAWAR- GSE BREAKDOWN GSE TYPE COUNT OF STATION Baggage Tractor 5 Conveyor Belt 4 Pallet Container Loader 3 Passenger Bus 3 Passenger Step 3 Air Condition Unit 1 Air Start Unit 1 Aircraft Tow Tractor 1 Ambulifter 1 Flush Cart 1 Ground Power Unit 1 Water Cart 1 Total 25 56
  • 57. PEW-FUEL CONSUMPTION/GSE GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS Air Condition Unit Total 630 510 570 480 Air Start Unit Total 10 20 10 30 Aircraft Tow Tractor Total 460 410 480 500 Ambulifter Total 48 90 84 63 Baggage Tractor Total 400 447 491 532 Conveyor Belt Total 250 292 327 361 Flush Cart Total 16 14 15 12 Ground Power Unit Total 250 170 360 300 Pallet Container Loader Total 129 165 96 192 Passenger Bus Total 282 273 183 140 Passenger Step Total 114 112 115 113 Water Cart Total - - 2 2 Grand Total 2,589 2,503 2,733 2,725 57
  • 58. PEW - FUEL CONSUMED VSBILLED (Sept-Dec), 2019 12,948 5,166 TOTALSTATION CONSUMPTION 7,782 TOTALSTATION BILLED DIFFERENCE 58
  • 59. PEW - FLIGHTS HANDLED/SVCDAY Month Average Number of Flights handled Average Fuel Consumption September 0.57 37.06 October 0.55 30 November 0.57 33.53 December 0.48 32 59 Air Conditioning Unit
  • 60. FAISALABAD - GSE BREAKDOWN GSE TYPE COUNT OF STATION Baggage Tractor 3 Air Condition Unit 2 Conveyor Belt 2 Passenger Step 2 Air Start Unit 1 Aircraft Tow Tractor 1 Ambulifter 1 Flush Cart 1 Ground Power Unit 1 Passenger Bus 1 TOTAL 15 60
  • 61. LYP-FUEL CONSUMPTION/GSE GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS Air Condition Unit Total 385 210 475 87 Air Start Unit Total - - 100 25 Aircraft TowTractor Total 91 82 116 55 Ambulifter Total 30 - 80 40 Baggage Tractor Total 180 167 294 190 Conveyor Belt Total 125 178 170 95 Flush Cart Total 40 70 50 45 Ground Power Unit Total 175 120 220 210 Passenger Bus Total 90 - 80 58 Passenger Step Total 70 50 70 100 GRAND TOTAL 1,186 877 1,655 905 61
  • 62. LYP-FUEL CONSUMED VS BILLED (Sept-Dec), 2019 3,219 (2,793) TOTALSTATION CONSUMPTION 6,013 TOTALSTATION BILLED DIFFERENCE 62
  • 63. LYP - FUEL CONSUMED/FLIGHT/SVC DAY Avg. Numberof FlightsHandled Avg. Fuel Consumption 0.03 87 AC Unit Requirement reduces in December, which is evident from the low number of flights handled/svc day. However, fuel burn/flt/svc day is as high as 87 liters. 63 Air Conditioning Unit
  • 64. LYP - MINUTES/FLIGHT Flush Cart stays deployed for more than 200 minutes/flight whereas fuel utilization in these months is almost same 64 Month Utilization per Flight (Minutes) September 5 (40 Liters) October 2.2 (70 Liters) November 270 (50 Liters) December 225.65 (45 Liters)
  • 65. MULTAN- GSE BREAKDOWN GSE TYPE COUNT OF STATION Baggage Tractor 3 Conveyor Belt 3 Air Condition Unit 1 Air Start Unit 1 Aircraft Tow Tractor 1 Flush Cart 1 Passenger Bus 1 Passenger Step 1 Water Cart 1 TOTAL 13 65
  • 66. MUX-FUEL CONSUMPTION/GSE 66 GSE TYPE SEPT LTRS OCT LTRS NOV LTRS DEC LTRS Air Condition Unit Total 300 150 - - Air Start Unit Total 50 200 80 50 Aircraft TowTractor Total 100 110 230 100 Baggage Tractor Total 235 225 225 175 Conveyor Belt Total 215 245 195 235 Flush Cart Total - - 30 30 Passenger Bus Total - 80 40 - Passenger Step Total 70 70 40 75 Water Cart Total - - - 45 GRAND TOTAL 970 1,080 840 710
  • 67. MUX-FUEL CONSUMED VS BILLED (Sept-Dec), 2019 TOTALSTATION CONSUMPTION 5,244 TOTALSTATION BILLED 3,860 DIFFERENCE (1,383) 67
  • 68. MUX - FUEL CONSUMED/FLIGHT/SVCDAY Increased PAX Bus usage in October points to Off-Bridge operations. However, It has no increased flights handled/svc day, yet fuel burn is very high Month Avg. Flights Handled Avg. Fuel Consumed /flight September 0 0 October 0.3 (1 Flight) 80 November 0 0 December 0.16 (5 Flights) 0 68 Flights handled per Serviceable Days Fuel Consumed per Flight per Serviceable Days
  • 69. QUETTA- GSE BREAKDOWN GSE TYPE COUNT OF STATION Baggage Tractor 2 Conveyor Belt 2 Passenger Bus 2 Passenger Step 2 Air Condition Unit 1 Air Start Unit 1 Aircraft Tow Tractor 1 Ambulifter 1 Ground Power Unit 1 Water Cart 1 TOTAL 14 69
  • 70. UET-FUEL CONSUMPTION/GSE 70 GSE Type SEPT LTRS OCT LTRS NOV LTRS DEC LTRS Air Condition Unit Total 491 281 302 145 Air Start Unit Total - 51 - - Aircraft TowTractor Total 28 82 82 65 Ambulifter Total - - - 10 Baggage Tractor Total 149 107 207 155 Conveyor Belt Total 115 75 151 132 Ground Power Unit Total 194 353 470 140 Passenger Bus Total - - 60 20 Passenger Step Total 23 30 36 30 Water Cart Total - 21 - - GRAND TOTAL 1,000 1,000 1,308 697
  • 71. DEDUCTIONS Data Recording vs Data Input has to be checked by Station Heads . Judicious and balanced utilizationn of GSEwould increase the life of GSE and reduce repair / maintenance cost Data discrepancy in Flight Ops, Rampand Finance (Hire-In) Accurate data willgive us the ability to ascertain per GSE expense on flights Fuel utilization needs tobe constantly checkedagainst equipment deployment 2 4 1 5 3
  • 72. QUALITY DEPARTMENT SQC REPORTING AND DATA ANALYSIS 72 04
  • 73. SOURCES OF DATA SQC depart. at station CARGO RAMP SECURITY TRAFFIC Other data sources Client Audit Reports Safety Ambassadors HO-SQC 73
  • 74. 74 STATISTICS COLLECTION AND DISSEMINATION RAS stations RAS Head Office SQC Database Weekly reporting Collection & Verification Authentication Clarification, correction & reminder Analysis & Missing data ROYALAIRPORTSERVICES – AGM 2019
  • 75. NON-CONFORMITIES STATISTICS - 2019 Non – Conformities Bifurcation AUDITOR Total Non- Conformities Documentation Equipment Related Wrong Procedure AIRLINES 51 18 10 23 HEAD OFFICE 79 70 3 6  23 Audits were conducted in total.  Documentation NCs include matters related to manuals and policy/procedural documents.  Equipment Related NCs account for equipment maintenance, wear & tear and installation.  Wrong Procedure NCs comprise of work flow, FOD and manpower related issues. 75
  • 76. STATION Accidents Incidents Human Injuries KHI 27 23 3 LHE - 1 1 ISB 6 5 - PEW 3 4 - MUX - - - LYP - 2 1 UET - - - TOTAL 36 36 5 ACCIDENT/INCIDENT STATS-2019 76
  • 77. SR.NO STATION DATE ACCIDENT CATEGORY 1 ISB 04/10/19 RAS Bolan 625 was hit by Toyota Altis near Centaurus EQUIPMENT 2 ISB 15/10/19 RAS Suzuki Pick up accident with PIA Hiace. EQUIPMENT 3 LHE 14/01/2020 PAX step collides with boarding bridge. EQUIPMENT 4 KHI 27/08/19 During the Push back of EY222, driver tried to turn the turn the tug but its rear wheels didn't respond and due to irregular position of the tug, tow bar's shear shear pin broke. SHEAR PIN BROKEN 5 KHI 09/01/2020 Staff burnt due to spillage hot tea. SERIOUS HUMANINJURY 6 PEW 03/08/19 Passenger step collides with boarding bridge. EQUIPMENT ROYALAIRPORTSERVICES – AGM 2019 77 MAJOR ACCIDENT/INCIDENT - 2019
  • 78. SIMILAR ACCIDENTS 2019 VS2020 Root Cause: Mismanagement /Human factor Investigation pending 78 LHE 2020 PAX STEP COLLLIDES WITH BOARDING BRIDGE PEW 2019 PAX STEP COLLLIDES WITH BOARDING BRIDGE
  • 80. 80 INITIAL OCCURRENCE REPORT OBSERVATION Initial occurrence report states that 1 person was was handing over electric kettle to another, it fell fell down and both the persons got burnt. Question: Hot can tea that should spill downwards when it falls, how can it burn their their neck and shoulders? Conclusion: IOR does not indicate the complete complete facts. ROYALAIRPORTSERVICES – AGM 2019
  • 81. STATION Documentation Equipment Related Wrong Procedure Station Total Remarks KHI 140 12 36 188 - LHE 84 43 50 177 - ISB 13 71 76 160 PEW 26 25 29 80 Some of the CARs/PARs are invalid and invalid and focus on statements instead of observations MUX 18 49 18 85 - LYP 12 1 15 28 Clubbing of CARs/PARs observed, with with very low focus of equipment related matters UET 20 1 10 31 - TOTAL 313 202 234 749 - CARs/PARs STATS-2019 81
  • 82. STATION Yearly Flights Effective CAR/PAR Ratio Received Complaints by HO Snap Checks in 3 months KHI 5,245 4% 6 36 LHE 3,204 6% 1 154 ISB 3,263 5% 6 76 PEW 775 10% 2 134 MUX 759 11% - 28 LYP 595 5% 15 8 UET 547 6% - 52 TOTAL 14,387 5% 30 488 QUALITY STATS-2019 82
  • 83. TAKE AWAYS CARs/PARs should be effectively raised against equipment and work processes that effect both security and safety of operations under thewing. 2 4 1 5 3 Karachi station in particular is focused majorly onCARs/PARs that are related to documentation purpose only. Like other stations, Lahore station needs to increase visibility of incidents and complaints. MUX forwarded no customer complaint. Itis the responsibility of the stations to include and inform Quality Department. Airline feedbackreports should be shared with Quality Department every quarter. ROYALAIRPORTSERVICES – AGM 2019 83
  • 84. TAKE AWAYS Station quality departments should clearly differentiate between incidents and accidents. 7 9 6 10 8 Out of 14,387 flights, itis observed thatCARs/PARs are raised on an alarming 5% of flights only. Quality department at stations need to be trained and helped to improve their writing skills inorder to make clearerand better reports. QA staff needs to bemore autonomous at stationsto report findings of internal audit, complete flight monitoring and their attendance. Snap checks format needsto be made more elaborate so as to give details ofCAR/PAR in depth. ROYALAIRPORTSERVICES – AGM 2019 84
  • 85. TECHNICAL HIRE IN, POWER & NON-POWERED EQUIPMENT. 85 05
  • 87. HIRE–IN COUNT THROUGH OTHER GHAs -2019 STATION Air Blue Askari Aviation Gerry's PIA SAPS GRAND TOTAL KHI - - 220 - 464 642 LHE 1 - - - 39 40 ISB - 415 69 - 158 684 PEW - - - 6 199 205 MUX 4 - - - 43 47 LYP - - 64 17 16 97 UET - - - 35 81 116 TOTAL 5 415 353 58 1,000 1,831 87
  • 88. HIRE–IN COUNT (AIRLINES) - 2019 STATION QR ER EY GF OV UL WY TOTAL KHI 468 22 35 28 17 8 5 583 LHE 22 4 1 2 1 - 10 40 ISB 447 54 63 69 - - 7 640 PEW 77 73 - 55 - - - 205 MUX 17 - 1 17 2 37 LYP 38 38 - 21 - - - 97 UET - 116 - - - - - 116 TOTAL 1,069 307 100 192 20 8 22 1,718 88
  • 89. RAS ALL STATIONS HIRE-INSUMMARY 89 STATION TOTAL HIRE-IN AMOUNT ($) KARACHI 76,792 LAHORE 4,269 ISLAMABAD 23,042 PESHAWAR 29,585 FAISALABAD 10,773 MULTAN 2,507 QUETTA 15,024 TOTAL 161,993
  • 90. KARACHI STATION HIRE IN JAN 2019 TO DEC2019 Total Hire = USD 76,792 SR 1 2 3 4 5 6 7 8 9 10 11 12 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 05 15 02 03 14 00 02 00 15 19 03 286 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment 90 MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P .Dollies Co Bus Hrs/Svcs/Trps 30 18 05 12 17 00 00 02 76 00 35 05
  • 91. LAHORE STATION HIRE IN JAN 2019 TO DEC2019 SR 1 2 3 4 5 6 7 8 9 10 11 12 Total Hire = USD4,269 91 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 00 08 02 01 03 00 00 00 01 00 00 00 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P.Dollies Co Bus Hrs/Svcs/Trps 01 00 06 06 02 00 00 00 01 00 08 10
  • 92. ISLAMABAD STATION HIRE IN JAN 2019 TO DEC2019 SR 1 2 3 4 5 6 7 8 9 10 11 12 Total Hire = USD 23,042 92 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 11 09 04 07 00 00 01 139 19 00 01 01 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P.Dollies Co Bus Hrs/Svcs/Trps 00 25 12 05 06 00 08 00 44 01 524 12
  • 93. PESHAWAR STATION HIRE IN JAN 2019 TO DEC2019 SR 1 2 3 4 5 6 7 8 9 10 11 12 Total Hire = USD 29,585 93 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 00 00 07 01 174 00 00 00 00 00 03 00 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P.Dollies Co Bus Hrs/Svcs/Trps 00 06 01 00 00 00 00 00 00 00 00 05
  • 94. MULTAN STATION HIRE IN JAN 2019 TO DEC2019 SR 1 2 3 4 5 6 7 8 9 10 11 12 Total Hire = USD 2,507 94 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 01 00 00 00 00 00 00 06 03 00 03 02 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P.Dollies Co Bus Hrs/Svcs/Trps 01 01 00 00 00 00 00 04 00 00 09 00
  • 95. 95 FAISALABAD STATION HIRE IN JAN 2019 TO DEC2019 SR 1 2 3 4 5 6 7 8 9 10 11 12 Total Hire = USD 10,773 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 00 00 15 00 00 00 00 00 03 00 05 00 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P.Dollies Co Bus Hrs/Svcs/Trps 00 64 00 00 00 00 00 00 00 00 00 02
  • 96. 96 QUETTA STATION HIRE IN JAN 2019 TO DEC2019 SR 1 2 3 4 5 6 7 8 9 10 11 12 Total Hire = USD 15,024 Equipment ASU (N/B) ASU (W/B) AC Van (N/B) AC Van (W/B) Ambulifter Baggage Tractor Baggage Trolley Container Dolly Conveyor Belt GPU (140KVA) GPU (90KVA) LLL Hrs/Svcs/Trps 00 00 59 00 10 00 00 00 00 00 43 00 SR 13 14 15 16 17 18 19 20 21 22 23 24 Equipment MDL (30 Ton) Push Back (N/B) Push Back (W/B) Flush Cart Tow Bar Fork Lift (3 Ton) Fork Lifter (5 Ton) Fork Lifter (10 Ton) Water Cart Wheel Chair P.Dollies Co Bus Hrs/Svcs/Trps 00 26 00 00 00 00 00 00 00 00 00 00
  • 97. HIRE – OUT SUMMARY -2019 ISB Station - $ 25,315.75 Air Blue 2,750.75 Gerry’s 20,575 SAPS 1,990 KHI Station - $ 16,546.75 Air Blue 360.75 Gerry’s 14,855 SAPS 1,331 LHE Station - $ 6,180.25 Air Blue 4072.25 Gerry’s - SAPS 2,108 LYP Station - $ 10,294 PIA 7,504 Gerry’s 2,790 SAPS - MUX Station - $ 8,644 Air Blue 4,535 Gerry’s 300 PIA 2,037 SAPS 1,772 PEW Station - $ 5,178.5 Air Blue 2,944.5 PIA 1,927 SAPS 307 UET Station - $ 4,605 PIA 4,365 Gerry’s 240 SAPS - 97
  • 98. HIRE – OUT Vs HIRE – IN SUMMARY -2019 HIRE – IN (USD) All Stations 161,993 HIRE – OUT (USD) All Stations 76,764 98
  • 100. 01st Jan, 2019 – 31st Dec,2019 EQUIPMENT ANNUAL SERVICEABILITY STATE LAHORE 54P.GSE 99.00% 98.00% MULTAN 15P.GSE PESHAWAR 29 P.GSE 96.00% 95.00% QUETTA 16P.GSE FAISALABAD 17 P.GSE 92.00% 93.00% ISLAMABAD 44 P.GSE KARACHI 48P.GSE 100.00% 88.00% 90.00% 92.00% 94.00% 96.00% 98.00% 100.00% 102.00% SERVICEABILITY Below mention count of Power Equipment are including Common uservehicle 100
  • 101.  Average unserviceability rate of powered Equipment is 92% during the whole year. Following described equipment remained unserviceable for more than a month or more than half of a month. 101 S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS 1 TowTractor RAS 001 07 Jan 2019 07 Jan 2019 to 07 July 2019 More then 06months 2 TowTractor RAS 002 01 Jan 2019 01 Jan 2019 to 18 Jan 2019 18 DaysUS 3 PCL RAS 503 01 Jan 2019 01 Jan 2019 to 22 Mar2019 3 and halfmonths 4 Ambulifter RAS 228 01 Jan 2019 01 Jan 2019 to 05 Feb 2019 More thanmonth 5 MDL RAS 534 01 Jan 2019 01 Jan 2019 to 23 Jan 2019 More than 20days 6 Fork Lift RAS 468 29 Jan 2019 29 Jan 2019 to 4 Nov 2019 More then 9Months 7 B. Tractor RAS 636 15 Mar 2019 15 Mar 2019 to 5 Nov 2019 More than 8months 8 PCL RAS 009 21 Aug 2019 21 Aug 2019 to 31 Dec 2019 More than 4months 09 C. Belt RAS 739 12 Nov 2019 21 Nov 2019 to 31 Dec 2019 More than 01month 10 AC Van RAS 635 13 Apr 2019 13 Apr 2019 to 13 May 2019 01 month 11 B. Tractor RAS 037 27 Aug 2019 27 Aug 2019 to 17 Sep 2019 About 01 month KARACHI STATION
  • 102.  Average unserviceability rate of powered Equipment is 93% during the whole year. Following described equipment remained unserviceable for more than one month or more than half a month. 102 S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS 1 PCL RAS 504 01 Jan 2019 01 Jan 2019 to 13 Feb 2019 More than 01month 2 PCL RAS 640 13 Feb 2019 13 Feb 2019 to 09 Mar 2019 Near 01 month 3 PCL RAS 011 31 Mar 2019 31 Mar 2019 to 31 May 2019 02 months 4 TowTractor RAS 004 14 May 2019 14 May 2019 to 17 July 2019 About 03 months 5 MDL RAS 623 11 Jun 2019 11 Jun 2019 to 16 July 2019 About 01 month 6 AC Van RAS 050 11 Apr 2019 11 Apr 2019 to 02 May2019 More than 20days 7 Pick Up RAS 626 20 Apr 2019 20 Apr 2019 to 10 May 2019 20 days 8 ASU RAS 528 18 Sep 2019 18 Sep 2019 to 31 Dec 2019 03 and halfmonths 09 B. Tractor RAS 687 12 Dec 2019 12 Dec 2019 to 31 Dec 2019 Half month 10 W.Cart RAS030 16 Oct 2019 16 Oct 2019 to 29 Nov2019 More than 01month ISLAMABAD STATION
  • 103.  Average unserviceability rate of powered Equipment is 98% during the whole year. Following described equipment remained unserviceable for more than one month or more than half a month. ROYALAIRPORTSERVICES – AGM 2019 103 S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS 1 PCL RAS 012 03 Dec 2019 03 Dec 2019 to 19 Dec 2019 More than halfmonth PESHAWAR STATION
  • 104. S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS 1 AC Van RAS 470 26 Feb 2019 26 Feb 2019 to 31 Dec 2019 More than 08 monthsbut but 23 Mar 2019 to 25Apr Apr 2019 serviceable 2 RAS Push Back 789 23 May2109 23 May 2019 to 2 July 2019 More than onemonth 104 FAISALABAD STATION  Average unserviceability rate of powered Equipment is 94% during the whole year. Following described equipment remained unserviceable for more than one month or more than half a month.
  • 105. S. NO POWERED EQUIPMENT U.S DATE U. S PERIOD REMARKS 1 E. Tractor RAS 876 12 Nov 2019 12 Nov 2019 to 14 Dec 2019 01 month 2 GPU RAS 693 28 Aug 2019 28 Aug 2019 to 31 Dec 2019 47 days unserviceable inprevious mention period 3 AC Van 09 Apr 2019 09 Apr 2019 to 09 May 2019 01 month 4 C. Belt RAS 738 21 Mar 2019 21 Mar 2019 to 04 May 2019 More than 01month 5 TUG RAS RAS 750 07 July 2019 07 July 2019 to 22 July 2019 15 Days 105 QUETTA STATION  Average unserviceability rate of powered Equipment is 96% during the whole year. Following described equipment remained unserviceable for more than one month or more than half a month.
  • 106. TECHNICAL SUPPORT BY HEADOFFICE - 2019 ROYALAIRPORTSERVICES – AGM 2019 106
  • 107. 10 HEAD OFFICE EXPENSE DISBURSEMENT STATION Oil & Lubricants Fuel Tyres Cargo Machines Risk Control Strategies Staff Transport Spares TOTAL KHI 2,083,004 18,845,685 3,424,498 286,143 3,354,401 - 14,751,602 42,745,333 LHE 899,600 12,815,707 3,525,248 564,224 3,467,345 - 7,923,487 29,195,611 ISB 1,009,046 15,678,686 3,878,797 520,144 3,467,345 4,999,098 25,022,493 54,575,609 PEW 599,068 4,066,318 350,800 - 3,436,883 - 365,564 8,818,633 MUX 97,037 1,820,344 627,999 294,408 3,467,345 - 4,575,796 10,882,929 LYP 405,320 2,290,915 126,000 - - - 4,690,731 7,512,966 UET 374,099 2,062,816 660,001 - - - 4,187,442 7,284,358 TOTAL 5,467,174 57,580,471 12,593,343 1,664,919 17,193,319 4,999,098 61,517,115 161,015,439 9 7
  • 108. STATIONS WORK DONE ON GSE Karachi Push Back 02 Units Mulag Tractor 02 Units PCL and MDL 02 Units c. Belt Mulag 01 Unit ASU 01 Unit Lahore Push Back 01 Unit (Engine Assy) B. Tractors 02 Units (Chinese) MDL (Parts) Islamabad Push Back 01 Unit PCL 02 Units ASU 01 Unit 108 LIST OF MAJOR WORKS BYHEADOFFICE
  • 109. STATIONS WORK DONE ON GSE Peshawar PCL 01 Units Ambulifter Faisalabad AC Van 01 Unit Push BACK 01 Unit GPU 01 Unit B. Tractors 02 Units Multan ASU 01 Unit B. Tractors 02 Units PAX Steps 01 Unit C. Belt 109 LIST OF MAJOR WORKS BYHEADOFFICE
  • 110. STATIONS WORK DONE ON GSE Quetta Push Back 01 UnIT AC Van 01 Unit GPU 01 Unit Ambulifter 01 Unit B. Tractors 02 Units 110 LIST OF MAJOR WORKS BYHEADOFFICE
  • 111. 111 TAKE AWAYS Hire-in is a direct function of GSE serviceability, in additionto flight clashes 2 4 1 5 3 Karachi station needs to review their maintenance procedures – delaying regular preventive maintenance Head Office support +Hire- in + GSE repair & maintenance from petty cash = total expense onGSE A large amount usedfor procurement of parts / refurbishment of GSE without following standard procurement practices Regular review to take decision on whether to procure new GSE basedon repair & maintenance and Hire-in expense for thatGSE ROYALAIRPORTSERVICES – AGM 2019
  • 116. 116 PROVISION OF SPARE PARTS BY HEAD OFFICE - 2019 ROYALAIRPORTSERVICES – AGM 2019
  • 117. 117 Engine Assy For PCL(ISB) Gear For PCL AtKHI Engine Provided For B. Tractor FSD
  • 118. 250 KVA Gen Set Provided ToIsb Cargo With ATCPanel Hydralic Motors (KHI) 118
  • 119. MDL Main Hyd Pump (KHI) C. Belt (PEW) 119
  • 120. 120 Provision of Solid Tyres (LHE, KHI , ISB) Hyd Proportional ValveFor MDL KHI Fuel Strainer For UET Station
  • 121. Wheel Hub For P .Dollies (ISB, KHI) Push Back Wheel Rim (KHI, LHE) AC Van Fan (LHE) 121
  • 122. Adapter For F. Cart And W.Cart (All Station) B. Tractor Water Pump For (KHI) PCB Board For PEW 122
  • 123. P.Dollies And C. Dollies (ISB, KHI) 50 Tons Push Back Assy 123 Pallet Dollies First Production RAS ENGG (ISB)
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