3. Non verbal communication between people
is communication through sending and
receiving wordless clues.
It includes the use of visual clues like body
language (kinesics) , distance (proxemics)
and physical environment/ appearance,
of voice (paralanguage)and touch
(haptics).
3
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4. Behaviour and elements of speech aside from the
words themselves that transmit meaning.
Includes pitch, speed, tone and volume of voice,
gestures and facial expressions, body posture,
eye movements and contact, and dress and
appearance.
Transmission of messages by a medium other than
speech or writing.
4
MBAT_107_CHII
5. Understanding non- verbal communication
techniques can help a small business owner
to get a message across or successfully
interpret a message received from another
person.
Non verbal communication can send signals
that interfere with the effective
presentation or reception of messages.
They express the true feelings more
accurately than spoken or written.
5
MBAT_107_CHII
6. Paralanguage/ Vocalics
Space language/ Proxemics
Time language/ Chronemics
Physical appearance
Body language
Sign language/ symbol
Touch language / Haptics
6
MBAT_107_CHII
7. Verbal communications in business take place
over the phone or in person. The medium of
the Message is oral.
Oral Communication
Individual communication
Group communication
Written communication
7
MBAT_107_CHII
9. SPEECH:
PRESENTATION:
SPEECH: Best way to communicate/ share
message.
Determines how confident a person is about the
information that he/ she is conveying.
The speaker should consider his or her reason for
speaking and goals.
Then consider the channel. Is it best to
communicate by phone, Skype, email, chat, or in
person.
How will you deal with interruptions?
9
MBAT_107_CHII
10. Then consider the listener. Are they ready to
hear this?
What is the language, style, and tone they
can hear in best?
How will you prevent misunderstanding.
10
MBAT_107_CHII
11. Most people have something to say and feel they are
not being heard. If you listen first, they feel listened
to, and then they are more open to listening.
When you listen, you can pick up the other person’s
language and way of thinking. Then you can speak or
write in a way that they understand.
When you really understand the other person, you
can say things that work for them, as well as for you,
and build cooperation and success.
(Stephen Covey)
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MBAT_107_CHII
13. You have to remember that the whole purpose
of your speech is to teach the audience
something that they don’t already know.
The audience need time to take in what you
have said.
If you speak too quickly your audience will be
trying to understand one sentence while you
are speaking the next sentence.
MBAT_107_CHII 13
14. An informative speech provides information
about a specific subject to an audience.
The aim of an informative speech is to help
your audience to understand and to
remember the information you are
presenting.
Informative speech can help audience show
how to do something.
MBAT_107_CHII 14
15. Informative speech topics give you the chance
of sharing your knowledge on a given issue
with your listeners.
They bring exciting and useful information to
light. Therefore, when preparing for such a
speech, you’ll need extensive research.
Choosing informative speech ideas also
depends on whether you’re familiar with the
topic.
It should connect with the emotions of your
audience. All in all, you’ll need to be
knowledgeable before delivering any speech.
MBAT_107_CHII 15
16. Effective Methods Of Communication
Proper Email Etiquette
How To Get The Best Grades While In College
Best Online Jobs For All College Students
How To Look For The Most Suitable Jobs In
Your Field
How To Excel In Co-Curricular Activities While
In College
Simple Methods Of Managing Your Limited
Student Budget
How To Study For End Of Semester
Examinations
How To Write An Exciting Book
MBAT_107_CHII 16
17. A persuasive speech is:
To convince the audience to do something
differently or to look at something in
different way.
To promote a specfic product
To convince someone to take action
A good persuasive speech topic is one that
you can use to grab the audience's attention,
inform and persuade, and provide a
strong persuasive argument for adopting
your point of view.
MBAT_107_CHII 17
18. There are three types of persuasive
speech that are commonly used:
Policy persuasive speech,
value persuasive speech,
factual persuasive speech.
All are persuasive speeches, but have
different subject matter and content.
MBAT_107_CHII 18
19. A policy speech will essentially be a
persuasive speech on some area of
public policy.
The subject can be an existing public policy,
along with the speaker's statements either
supporting or opposing the policy.
It may also be a proposed policy that the
speaker believes is ineffective.
MBAT_107_CHII 19
20. Persuasive speeches on questions
of value imply certain actions, but they are
not a call to action.
Persuasive speeches of value depend on a
judgement that something is right or wrong,
moral or immoral, or better or worse than
another thing.
MBAT_107_CHII 20
21. Factual persuasive speech is a question of
fact, whether or not something exists or does
not exist.
Questions of fact are one focus of persuasive
speaking. They propose that something is a
fact.
MBAT_107_CHII 21
22. Entertaining speech is a speech designed to
captivate an audience's attention and regale
or amuse them while delivering a message.
Crowd pleaser
Get promotion
Hold attention
MBAT_107_CHII 22
23. Entertaining speeches are :
Giving the audience an enjoyable
experience.
Leave the audience with a favourable
impression not only of himself or herself but
also of the organisation.
To amuse through humours, stories or
illustrations.
Comedians try to get a good laugh out of an
audience while presenting a comedy sketch.
Aimed at getting the attention of crowd in
orde to make them relaxed.
MBAT_107_CHII 23
24. A technical speech is a speech given by an
expert to an audience of experts. It's not
expected that members of the general public
will attend or understand the speech.
The speaker can assume a general
understanding of basic ideas in the audience,
and does not need to explain basic concepts.
MBAT_107_CHII 24
25. Technical presentations serve engineering,
scientific and high tech purposes, describing
advances in technology, problem resolution,
product design and project status.
In general, technical presentations serve one
of two purposes:
(1) to inform (e.g., knowledge transfer,
classroom instruction) or
(2) to persuade (e.g., convincing others to
adopt a design approach or accept the
results of an evaluation process).
MBAT_107_CHII 25
26. A motivational speaker or inspirational speaker
is a speaker who makes speeches intended
to motivate or inspire an audience.
Such speakers may attempt to challenge or
transform their audiences.
Aid in the process of self improvement
Turn a negative speech into a positive one.
MBAT_107_CHII 26
27. These speeches are conducted during
business meeting to encourage employees to
sell their products.
For students to encourage / motivate/
enhance morale/ self esteem/ confidence
MBAT_107_CHII 27
28. A comparative speech, or comparison-
contrast speech, requires a minimum of two
topics. Their similarities and differences are
their connection for the speech.
Students give the best speeches when they
start with a familiar topic and then add
research.
When two or more items or ideas are
compared.
MBAT_107_CHII 28
29. Provide enough information so that the
listener can make an educated decision or
more.
e.g: Difference between private and
government schools
MBAT_107_CHII 29
30. A demonstration speech is a form of
informative speech where the speaker's
primary purpose is to teach the audience
how to complete a task (or process), and this
is largely accomplished by demonstrating the
task (or process) through a series of steps.
MBAT_107_CHII 30
31. Once you have decided on a demonstration
speech topic, write an attractive, effective
and interactive attention getting
introduction.
Tell them what you are going to teach them.
Tell them why you choose to demonstrate
this topic.
Then tell them why your listeners should
know how to do it.
Tell them that they are going to do it
themselves in a couple of minutes and that
the only thing your audience has to do is
follow your instructions.
MBAT_107_CHII 31
32. Thematic means concerned with the subject or
theme of something, or with themes
and topics in general.
According to Michael Halliday, the speakers’
judgements about the listeners’ current mental
states are reflected in what is called the
thematic structure used.
The thematic structure has three main functions:
To convey given information and new
information
To subject and predicate
To frame and insert
MBAT_107_CHII 32
33. In order that the speaking can be effective in
the conversation, speakers have to pay
attention to their listeners’ knowledge, state
of mind and level of understanding.
Speakers can assume that listeners know or
do not know what speakers are talking
about.
MBAT_107_CHII 33
34. Sppecial occasion speech topics checks for
most particular roasts and toasts, for
motivational speakers on the speakers
podium and an easy method to outline this
genre.
No need to emphasize that you have to be fully
aware of your audience.
The key to find the right special speech topics
is addressing five W’s and one H. Ask what,
why, to whom, when, where, and how long.
MBAT_107_CHII 34
35. What is the purpose of the meeting, event,
conference or ceremony?
What are the demands and wishes regarding your
special occasional speech topics?
Are there special requirements related to the
singularity of the event?
What was the first thing that comes into your
mind when you were invited?
Are you invited because of your expertise or
professional abilities?
MBAT_107_CHII 35
36. What do you know about the character and
ambiance?
Why did you accept the honor to be public
speaker?
What do you want your public to remember,
consider, support or believe in? That’s the
special purpose of this public speaking
assignment, your specific topic statement.
To conclude: what’s the purpose?
MBAT_107_CHII 36
37. Refers to a situation in which a small number
of persons meet face to face and through
free oral interaction among themselves
exchange information or attempt to reach a
decision on shared problems.
Specify the number of participants that would
make the group discussion useful.
Group discussion significance is lost when each
member doesn’t participate actively.
MBAT_107_CHII 37
38. Research indicate that in agroup discussion 5-9
participants can give good results and it can
bear fruitful discussion.
If number is less than 5, the group suffers from
a lack of diversity of opinion, knowlwdge and
skill.
There is a self imposed discipline on the
discussion and greater responsibility on
participants for making it useful.
MBAT_107_CHII 38
39. GD is used in addition to written test/
interview for employment.
Representative of the prospective employer
sits through the GD and observes the group
performance. Judges each individual’s
personality traits such as intellectual ability,
creativity, problem solving approaches,
leadership etc.
An instrument of education to develop and
judge the student’s personality traits.
Trains the student to function in the
professional world efficiently.
MBAT_107_CHII 39
40. Two ways to organise GD
1. Topic is announced beforehand and
participants are expected to have their
homework before coming to discussion
table.
2. The topic is announced after the members
have assembled and 5-10 minutes are given
to them for collecting their thoughts.
MBAT_107_CHII 40
41. Rule 1: Prepare. Work begins long before you
sit for the group discussion. ...
Rule 2: Know the Participants. ...
Rule 3: Take Care of your Posture. ...
Rule 4: Take Charge. ...
Rule 5: Retain Your Balance. ...
Rule 6: Follow the Company Culture. ...
Rule 7: Follow your Domain......
MBAT_107_CHII 41
42. Two or more people come together to discuss one
or more topics, often in a formal setting.
A meeting is a gathering of two or more people
that has been convened for the purpose of
achieving a common goal through verbal
interaction, such as sharing information or
reaching agreement.
Meetings may occur face-to-face or virtually, as
mediated by communications technology, such as
a telephone conference call, a skyped
conference call or a videoconference.
MBAT_107_CHII 42
43. Most commonly used form of discussion in a
professional organisation.
The person who chairs the meetring acts as
the leader of the group and usually has a
higher status or enjoys authority over the
other members.
Every meeting is result oriented and
therefore the discussion is directed towards
a specific end.
MBAT_107_CHII 43
44. 1. To save time on communication
2. To convey information to a group at one
time.
3. To instruct a group.
4. To brief members on plans already made or
work already done.
5. To give and get new ideas.
6. To get immediate reactions to new ideas,
proposals and plans.
7. To exchange ideas and experiences.
MBAT_107_CHII 44
45. To discuss and slove problems.
To resolve conflicts, confusions and
disagreements.
To arrive at widely acceptable decisions or to
advise persons in power to take decisions.
To generate enthusiasm and a positive
attitude.
MBAT_107_CHII 45
46. Convene a meeting when it is essential ti
consult others for taking action.
Hold a meeting when consultations on
telphone would not yield the desired result.
Invite only those who are essential to the
meeting.
Insist on punctuality.
Be clear about the objective of the meeting.
MBAT_107_CHII 46
47. Prepare an agenda breaking the issue into
smallest components.
Set time limit for discussion of each item on
the agenda.
Close the meeting on a pleasant note,
indicating the future course of action.
MBAT_107_CHII 47
48. There are six types of meetings:
organizational meetings
regular meetings
special or emergency meetings
work sessions
public hearings
executive sessions
MBAT_107_CHII 48
49. A SEMINAR refers to the discussion in a small
group in which the result of original research
or advanced study is presented through oral
or written reports.
May also be organised for cross- fertilization of
ideas.
A seminar is a form of academic instruction,
either at an academic institution or offered
by a commercial or professional
organization.
MBAT_107_CHII 49
50. The function of seminar is to bring together small
groups for recurring meetings, focusing each
time on some particular subject, in which
everyone present is requested to participate.
Essentially a place where assigned readings are
discussed, questions can be raised
and debates can be conducted.
an occasion when a teacher or expert and
a group of people meet to
study and discuss something
MBAT_107_CHII 50
51. Motivational
When you attend a seminar, you feel motivated,
energized and ready to go back to work applying
a new technique you just learned.
Seminar speakers generally realize that attendees
expect to be entertained and inspired, and they
usually try to oblige.
To make the most of this new stimulation you
achieved, you should apply what you learned
soon after returning to the office; otherwise,
you would have wasted that function of the
seminar.
The motivational aspect of seminars is supposed to
bring new life to your business by teaching you
to apply new tactics you might not have known
about before.
MBAT_107_CHII 51
52. Educational
Business people can gain valuable knowledge at
seminars.
You might need to learn to create an effective
marketing plan, a better time management
system or how to be a better salesperson.
Some seminars teach subjects geared to personal
growth, such as learning to be more assertive, to
better manage stress or to choose the right sort
of investments.
These types of personal seminars also can prove
useful in business
MBAT_107_CHII 52
53. Networking Opportunity
Attending seminars provides an excellent way
for business people to network.
Meeting Professionals International, a global
association for meeting and event
professionals, stresses in its mission the
importance of human connections for success
in business.
Seminars, especially if you get to them early,
allow you plenty of time to network with the
other attendees.
You can get new business or meet people who
could help you in the future
MBAT_107_CHII 53
54. Oral Communication
Seminars can be a comfortable, open
environment for practicing professional
communication techniques.
Seminars help you become a better listener,
present your arguments and ideas clearly and
be open to others' points of view.
MBAT_107_CHII 54
55. Warning
The so-called “Seminar Pitch” is one in which
you might receive a letter or see an
advertisement for a seminar that promises
you will earn lots of money after attending.
The pitch could be about investing your money
or making your company profitable.
You can avoid being ripped off by a seminar
that is really a scam by not buying or
investing in anything there
MBAT_107_CHII 55
56. Members are knowledgeable
Closely interact with the lead speaker
Share knowledge
Get the view points of equally informed
persons.
MBAT_107_CHII 56
57. In a symposium a small group of experts or
well informed persons discuss different
aspects of a problem for the benefit of an
audience.
Each speaker is alloted a certain amount of
time for his/ her presentation.
Speakers follow each other in turn until all
have been heard.
A discussion is followed in which the audience
may participate.
MBAT_107_CHII 57
58. In a panel discussion, instead of a series of
speeches on different aspects of a problem, each
member speaks on the announced topic which is
generally worded as a question.
The number of panelists is small and they are
usually the people who have a lot of experience
in the problem area selacted for discussion.
It is also termed as a process of cooperative
thinking.
May be followed by a series in which questions
are put to teh panel members by the listeners.
MBAT_107_CHII 58
59. To confer......with persons having similar interests.
To pool experiences and opinions.
Closed group discussion.
The participants have to register for attending a
conference.
Discussion usually results in a set of suggestions or
recommendations on the central theme of the
conference.
MBAT_107_CHII 59
60. A formal event where researchers present
results, workshops, and other activities.
a meeting of members of the two branches of
a legislature to adjust differences.
a usually formal interchange of views.
MBAT_107_CHII 60
61. At a conference, innovative ideas are thrown
about and new information is exchanged
among experts.
Educational opportunities. No matter how
experienced you are at your business,
everyone can learn. ...
Networking with peers. Industry conferences
provide a great opportunity to network. ...
Encounter new vendors and suppliers. ...
Position yourself as an expert. ...
MBAT_107_CHII 62
62. Interview is a conversation whare questions are
asked and answers are given.
Word interview is derived from “intrevue”
meaning ‘ sight between’.
The word "interview" refers to a one-on-one
conversation with one person acting in the role
of the interviewer and the other in the role of
the interviewee.
Interviews usually involve a transfer of
information from interviewee to interviewer,
which is usually the primary purpose of the
interview, although information transfers can
happen in both directions simultaneously.
MBAT_107_CHII 63
63. Interviews usually take place face to face and in
person, although modern communications
technologies such as the Internet have enabled
conversations to happen in which parties are
separated geographically, such as
with videoconferencing software, and telephone
interviews can happen without visual contact.
Interviews can range from unstructured or free-
wheeling and open-ended conversations in which
there is no predetermined plan with prearranged
questions,to highly structured conversations in
which specific questions occur in a specified
order.
MBAT_107_CHII 64
64. The traditional two-person interview format,
sometimes called a one-on-one interview,
permits direct questions and followups,
which enables an interviewer to better gauge
the accuracy of responses.
It is a flexible arrangement in the sense that
subsequent questions can be tailored to
clarify earlier answers
MBAT_107_CHII 65
66. Employment interview refers to the interview
of a candidate for a job in a particular
organisation.
An employment interview is a physical
interface between the interviewer and the
interviewee with the objective of assessing
the interviewee's potential for a purpose of
getting an employment in an organisation.
Main purpose is to judge the suitability of the
applicant to the job .
MBAT_107_CHII 67
67. It provides opportunity to both the
participants for intense interaction and close
observation of each other’s personality traits
as reflected in verbal communication and
body language.
A prospective employer’s main aim is Judge
your sense of values, attitude towards work.
He wants to get a feel of your respect for
fair play and sense of justice and honesty in
the discharge of duties.
MBAT_107_CHII 68
68. Start preparing for your interviews well in time
so that you have enough time to review your
subject knowledge and increase general
awareness.
It consists of 2 main rounds:
1. Technical Round:Technical interviews go
beyond personal interviews as they test the
subject learning of the candidate.
2. HR Round:In the HR Interview, many students
face difficulties, simply because they have not
thought about their ambitions and about
themselves. Before you appear for campus
placement interviews, it is advisable to you to
introspect and know yourself.
MBAT_107_CHII 69
69. Make a crisp resume: It should contain bold
headlines highlighting your key academic
achievements and highlights of your extra-
curricular activities.
Research on interviewer and organisation:
It always helps you to know about the
interviewer and the company before
appearing for a job interview as it helps in
figuring out some of the expected questions
that can be asked during the interview.
MBAT_107_CHII 70
70. Ignore common mistakes:Be yourself, make
eye-contact with your interviewers and
always follow your values. Be truthful,
honest and humble but make sure your
humanity should not be mistaken as
quietness.
Right body language, proper dress: You are
going to be tested not only for what you
know about your area of expertise but also
on how you present yourself at the interview.
MBAT_107_CHII 71
71. Show interest and mutual commitment: During
the interview, show your interest in the job that
you are going to be assigned if you get selected.
Have grip on domain but don’t be stubborn:
Basics and concepts of your subjects should be
very clear in your mind.
Be prepared for ‘Beginning’ and ‘End’:
Beginning of an interview makes your first
impression on the interviewers and they almost
decide whether or not you are fit for the job.
End of the interview draws your last impression,
immediately after which evaluation is done.
MBAT_107_CHII 72
72. Handle stress level: An optimum level of
stress is needed and is natural with all of us.
Once you come to know about it, you will be
able to beat it. Do not bother about it. Just
take a long breathe and nervousness will go
away.
What’s your weakness?: Show those
weaknesses which seem good to be
harvested. Choose a weakness you want to
talk about.
Ask about organization’s growth: It’s a
mutual commitment and an understanding of
give-and-take formula between you and the
organization.
MBAT_107_CHII 73
73. disciplinary committee: A committee charged with
examining alleged breaches of discipline within
an organisation, profession, educational system,
etc and adjudicating them.
To inform an employee of missteps, poor
performance or workplace behaviour that
violates company policy.
The meetings hould be effectively handled so that
the outcome is positive change in job
perofrmance.
MBAT_107_CHII 74
74. Obtain the employee’s personal file
materials. Review the file documents for a
better understanding of the past
pereformance and workplace bahaviour.
Determine whether the employee has
demonstrated similar behaviour in the past
who adressed the previous issues and how
they were resolved.
Schedule a time to meet with the employee
and her supervisor.Give them an ample time
to prepare for disciplinary interview.
MBAT_107_CHII 75
75. Assemble the file materials, disciplinary
records and documentation.
Begin the meeting with an explanation about
its purpose and the expected
outcome.Review the employee’s
performance during the evaluation period.
Provide the employee with copies of
documents concerning the current
performance.
Explore reasons why there may be
differences between the supervisor’s
perspective and the employee’s point of
view.
MBAT_107_CHII 76
76. Discuss whether the performance problem or
behavioural issue is resolvable.Ask the
employee about suggestion for improvement.
Provide the employee with a copy of
disciplinary action.
Schedule a follow up meeting with the
supervisor and employee to discuss
improvements and progress.
MBAT_107_CHII 77
77. Exit interview is a survey that is conducted
with an employee when he or she leaves the
company.
The information from each survey is used to
provide feedback on why employees are
leaving, what they liked about their
employment and what areas of the company
need improvement.
An exit interview is a wrap-up meeting
between management representatives and
someone who is leaving an organization,
either voluntarily or through termination.
MBAT_107_CHII 78
78. Exit interviews are common in business,
education and government environments.
The purpose of the interview is to gather
useful feedback that can help guide future
practices and improve recruiting and
retention.
The interview may be conducted in person,
over the phone, through chat or email, or in
an online survey.
In a corporate environment, exit interviews
are usually conducted by human resources
HR personnel.
MBAT_107_CHII 79
79. The exit interview is also an opportunity to
provide the employee with information about
any benefits and pay yet to be disbursed and
any agreements in force between the
business and the employee.
The purpose of this exit interview is to gain
feedback from employees in order to
improve aspects of the organization, better
retain employees, and reduce turnover.
MBAT_107_CHII 80
80. The reason that companies have exit interviews is to
gain valuable information which can prove to be
useful in all aspects of the work environment, day to
day concerns, processes, issues around management
style, workplace ethics and employee morale.
An exit interview will give the company the
opportunity to get the opinions of those leaving the
company in terms of how they perceive the company,
and most importantly, why they would want to leave
the company.
To open up and be honest when asked to provide
constructive criticism in terms of how they perceive
the company, the way its run, its culture, its
management style, the opportunities offered for
career growth etc.
MBAT_107_CHII 81
81. the study of the way in which certain body
movements and gestures serve as a form of
non-verbal communication.
body movements and gestures regarded as a
form of non-verbal communication.
Study of body’s physical movements
“an intelligent way of communication”
MBAT_107_CHII 82
83. Includes clothes, hair, jewellery,....how we
perceive
How we want to be seen
Most people indicate that they are not
influenced by another’s physical appearance,
but apparently they are.
Expect your appearance to be a part of
communication.
MBAT_107_CHII 84
85. Body shape and posture affect how we think
about ourselves, how we relate to others and
how others relate to us even though body
shape is mostly hereditary and largely
incontrollable.
When we encounter an unfamiliar situation,
we become more aware of our body shape
and posture- interview or a formal speech.
MBAT_107_CHII 86
86. Study of how we communicate with the
space around us.
Involves how we arrange personal space and
what we arrange in it.
The study of spatial distances between
individuals in different cultures and
situations.
MBAT_107_CHII 87
87. Ways that we use our time communicate
information about ourselves and our feelings.
Interest and affection
Power and status
Activities
Can indicate other messages.....call at 2am
MBAT_107_CHII 88
88. Vocal cues that help you to give urgency to
your voice.
That part of yourself that adds human touch
to your words.
Volume: Loudness/ softness of voice
Pitch: No. Of vibrations per second of your
voice.
MBAT_107_CHII 89
89. Considered as windows of the soul.
Look into the eyes of a speaker to find out the
truthfullness of his speech, intelligence,
attitude and feelings.
Direct and powerful form of non verbal
communication.
MBAT_107_CHII 90
