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Grow Your Business Organically– The Content Marketing Way! Byron White Chief Idea Officer ideaLaunch @ByronWhite DMA 2011 Boston October 4th, 2011
						Chaos vs. Clarity
Welcome to the content marketing revolution! Forward thinking companies are starting to think like publishers– gathering ideas, developing stories and publishing information readers want and need.  Content Marketing  Team Sport 5 Tips to Win the War on the Web The Content Marketing Revolution
What isContent Marketing?
It’s the art of listening to your customers’ wants and needs  Search Box  Social Media  Web Analytics  Keyword Popularity  Customer Service  Questionnaires
And the science of delivering it to them in a compelling way  Articles  Blogs  Books  eBooks  RSS Feeds  Printed Books  Newsletters  Videos  Web  Widgets
It’s catching readers orbiting at high speeds Applet Desktop Events Information Portals Mobile Podcasts RSS Feeds Social Networks News
With information they want and need  Help  Advice  Insight  Innovation  Rationalization  Top Tens  Competitive Review
It’s testing campaigns to learn what works best  A/B Testing  Multivariate Testing  Eye Track Testing  Segmentation Testing  Geo Target Testing  Usability Testing  Content Testing
And finding the most efficient path to drive sales Solve Problems Earn Trust Score Engagement Qualify Leads  Evaluate Intent Induce Trial Motivate Purchase Close the Sale
Content Marketing is a Team Sport
The Six Step Content Marketing Workflow
Step 1 The Content Plan How much content? How frequently? How good does it need to be? What distribution channels?
The Content Plan Table of Contents Content Analysis Keyword Research Competitive Research Content Audit Content Recommendations Content Samples ContentTopic Ideas
Competitive Research
Content Research
Content Analysis
Social Media Research
Social Media Analysis
Keyword Research
Keyword Silo Development
Market Share Analysis of Keyword Silos
Customer Research ,[object Object]
FAQs. Review what customers ask for and the language used.
Customer Service Reps. Learn the FAQsand knowledge requests.
Customers. Speak with customers and learn the wants and needs.
Analytics. Discover the source of traffic and navigational pathways.
Surveys. Ask for feedback on your content, navigation and methodology.,[object Object]
Customer Personas
Style Guide
How Much? Content Recommendations
Step 2 Content Creation “Writing is easy: All you do is sit staring at a blank piece of paper (screen) until the drops of blood form on your forehead.” —Gene Fowler
Great Writers  Curiosity  Passionate Voice  Well Traversed  Make Meaning  Keep it Simple  Less is More  Short and Sweet  Fresh Insight  Results Driven  Inquisitive  Storytellers  Journalists  Researchers  Socratic  Optimizers  Knowledge Seekers Wordsmiths  Deep Diggers  Big Picture Thinkers
Understand Customer 2.0 Wants and Needs 2.0 Customers Needs ,[object Object]
 Access to Specific Things
 To connect and laugh
 Authority Advice
 Relevant ContentCustomers Needs ,[object Object]
 Exposure to New Information
 To Laugh
 Mystery and Bravery
 Surprise and DelightContent Critical by Gerry McGovern and Rob Norton
Enlighten, Educate and Entertain Skydive Pepperell swoops landlubbers up 10,500–13,000 feet for an adrenaline-pumping day of aeronautical capriciousness. Dressed in comfortable clothes, sneakers, and their autographed Batman capes, future fliers learn the intricacies of skydiving equipment from a certified expert and watch instructional videos to prep for the big leap. From there, jumpers climb into a sprightly Twin Otter plane, where they are safely anchored to an experienced partner before the plane door slides open to release the pair into the blue yonder. Since the airspace caters only to skydiving excursions and novelists skywriting their latest books, patrons can free-fall comfortably through the vacant horizon at 120 mph for up to one full minute. Once the parachute deploys, tandem divers glide through the air, relishing the mountainous New England countryside for five–seven minutes. Skydive Pepperell’s manicured fields encourage a soft landing, whether it’s a slow standup, seated glide across the grass, or impromptu moonwalk.
Learn the Power of Stories  Great Stories			--> Solve problems --> Teach us to be smart --> Offer surprise and delight --> Focus on “what happens next” --> Introduce great characters 					--> Are contagious 					--> Engage readers Sisomo by Kevin Roberts
Learn Why Stories Get Passed On
Monthly Editorial Calendars
Video 											 Tips for Success Lead Generation Solve Problems Video Contests Case Studies Celebrity Endorsement Entertainment/Humor
Blog 												 Tips for Success Contributors Optimization Link Building Lead Generation Keyword Silos White Papers Cross Pollination Entertainment/Humor Comments/Staff Images
Resource Center						 Tips for Success Spice up the Tone Call to Action (Lead Gen) Information Graphics Link Strategy Distribution Purple Papers Re-Write and Re-Launch Lead Generation Optimize– BE FOUND
Search Result Relevance
Conversion Page
Web Pages (Learn More Page)													 Tips for Success Help 10 Seconds Test Form Size Motivation Product  Information  Tease Content Assets Additional Interest Educate/Entertain
Web Pages (Pricing Page)											 Tips for Success Help 10 Seconds Information Learn More  Price Comparison  White Papers  Lead Generation
Step 3 Content Optimization The SEO Plan Competitive Intelligence Keyword Research Keyword Silos Market Share Timestamp Content Asset Allocation
Keyword Universe
Keyword Silos
Golden Keywords
Low-Hanging Fruit Keywords
Low-Hanging Fruit Keywords (by Silo and PPC)
Low-Hanging Fruit Keywords (by Silo and Search Volume)
Low-Hanging Fruit Keywords
Inbound Link Popularity
Keyword Maps
SEO Scoring
SEO Scoring
Stay Away from Internal Link Building Spam
Step 4 Content Editing “ “There’s nothing to writing. All you do is sit down at a keyboard and open a vein.” —Red Smith
Step 4 Content Editing Tips for Success Content Plans New Age Style Guides Daily Inspirations View Samples of Great Writing Daily Define the Salesforce Content Haiku Brand Infusion with Product Pollution Fact Proofing Technical Review Legal Review Engagement Testing Delightful Survey’s of All Content Assets
Thought Leadership Hubspot					Inbound Marketing Winning is Everything		Green Bay Packers Think					IBM Fun Family Entertainment	Disney Save Babies				March of Dimes Healthy Fast Food			Wendy’s Kick Butt in Air and Space	Air Force The Art of the Start, Guy Kawasaki
Develop Thought Leadership Positions for each Silo
Style Haiku Haiku: Japanese 3 line poem, 17 syllables Define the style and tone that delights readers Identify what type of content performs best Modify content assets for different channels Develop consistency within content assets
Understand the sales funnel ,[object Object]
 Investigating: Knowledge-seeking and trust-building opportunity
 Capability: Show how you solve problems and deliver on needs
 Action: Motivate sign up, download or buy,[object Object]
Round 1
Round 2
Step 5 Content Distribution Distribution Channels On-SiteDistribution Off-Site Distribution
Diversify the Content Asset Portfolio  Articles  Books  Courseware  eBooks  Podcasts  Printed Books  Tip Centers  Webinars  Whitepapers  Widgets Workbooks  Video
On-Site Information Distribution
Off-Site Information Distribution
Step 6 Measure Performance All-the-Time
Listing Positions
Organic Traffic
Content Asset Downloads
Sales Influenced by Content Assets
Time On Site

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Grow Your Business the Content Marketing Way

  • 1. Grow Your Business Organically– The Content Marketing Way! Byron White Chief Idea Officer ideaLaunch @ByronWhite DMA 2011 Boston October 4th, 2011
  • 3. Welcome to the content marketing revolution! Forward thinking companies are starting to think like publishers– gathering ideas, developing stories and publishing information readers want and need. Content Marketing Team Sport 5 Tips to Win the War on the Web The Content Marketing Revolution
  • 5. It’s the art of listening to your customers’ wants and needs Search Box Social Media Web Analytics Keyword Popularity Customer Service Questionnaires
  • 6. And the science of delivering it to them in a compelling way Articles Blogs Books eBooks RSS Feeds Printed Books Newsletters Videos Web Widgets
  • 7. It’s catching readers orbiting at high speeds Applet Desktop Events Information Portals Mobile Podcasts RSS Feeds Social Networks News
  • 8. With information they want and need Help Advice Insight Innovation Rationalization Top Tens Competitive Review
  • 9. It’s testing campaigns to learn what works best A/B Testing Multivariate Testing Eye Track Testing Segmentation Testing Geo Target Testing Usability Testing Content Testing
  • 10. And finding the most efficient path to drive sales Solve Problems Earn Trust Score Engagement Qualify Leads Evaluate Intent Induce Trial Motivate Purchase Close the Sale
  • 11. Content Marketing is a Team Sport
  • 12. The Six Step Content Marketing Workflow
  • 13. Step 1 The Content Plan How much content? How frequently? How good does it need to be? What distribution channels?
  • 14. The Content Plan Table of Contents Content Analysis Keyword Research Competitive Research Content Audit Content Recommendations Content Samples ContentTopic Ideas
  • 22. Market Share Analysis of Keyword Silos
  • 23.
  • 24. FAQs. Review what customers ask for and the language used.
  • 25. Customer Service Reps. Learn the FAQsand knowledge requests.
  • 26. Customers. Speak with customers and learn the wants and needs.
  • 27. Analytics. Discover the source of traffic and navigational pathways.
  • 28.
  • 31. How Much? Content Recommendations
  • 32. Step 2 Content Creation “Writing is easy: All you do is sit staring at a blank piece of paper (screen) until the drops of blood form on your forehead.” —Gene Fowler
  • 33. Great Writers Curiosity Passionate Voice Well Traversed Make Meaning Keep it Simple Less is More Short and Sweet Fresh Insight Results Driven Inquisitive Storytellers Journalists Researchers Socratic Optimizers Knowledge Seekers Wordsmiths Deep Diggers Big Picture Thinkers
  • 34.
  • 35. Access to Specific Things
  • 36. To connect and laugh
  • 38.
  • 39. Exposure to New Information
  • 41. Mystery and Bravery
  • 42. Surprise and DelightContent Critical by Gerry McGovern and Rob Norton
  • 43. Enlighten, Educate and Entertain Skydive Pepperell swoops landlubbers up 10,500–13,000 feet for an adrenaline-pumping day of aeronautical capriciousness. Dressed in comfortable clothes, sneakers, and their autographed Batman capes, future fliers learn the intricacies of skydiving equipment from a certified expert and watch instructional videos to prep for the big leap. From there, jumpers climb into a sprightly Twin Otter plane, where they are safely anchored to an experienced partner before the plane door slides open to release the pair into the blue yonder. Since the airspace caters only to skydiving excursions and novelists skywriting their latest books, patrons can free-fall comfortably through the vacant horizon at 120 mph for up to one full minute. Once the parachute deploys, tandem divers glide through the air, relishing the mountainous New England countryside for five–seven minutes. Skydive Pepperell’s manicured fields encourage a soft landing, whether it’s a slow standup, seated glide across the grass, or impromptu moonwalk.
  • 44. Learn the Power of Stories Great Stories --> Solve problems --> Teach us to be smart --> Offer surprise and delight --> Focus on “what happens next” --> Introduce great characters --> Are contagious --> Engage readers Sisomo by Kevin Roberts
  • 45. Learn Why Stories Get Passed On
  • 47. Video Tips for Success Lead Generation Solve Problems Video Contests Case Studies Celebrity Endorsement Entertainment/Humor
  • 48. Blog Tips for Success Contributors Optimization Link Building Lead Generation Keyword Silos White Papers Cross Pollination Entertainment/Humor Comments/Staff Images
  • 49. Resource Center Tips for Success Spice up the Tone Call to Action (Lead Gen) Information Graphics Link Strategy Distribution Purple Papers Re-Write and Re-Launch Lead Generation Optimize– BE FOUND
  • 52. Web Pages (Learn More Page) Tips for Success Help 10 Seconds Test Form Size Motivation Product  Information Tease Content Assets Additional Interest Educate/Entertain
  • 53. Web Pages (Pricing Page) Tips for Success Help 10 Seconds Information Learn More  Price Comparison  White Papers  Lead Generation
  • 54. Step 3 Content Optimization The SEO Plan Competitive Intelligence Keyword Research Keyword Silos Market Share Timestamp Content Asset Allocation
  • 59. Low-Hanging Fruit Keywords (by Silo and PPC)
  • 60. Low-Hanging Fruit Keywords (by Silo and Search Volume)
  • 66. Stay Away from Internal Link Building Spam
  • 67. Step 4 Content Editing “ “There’s nothing to writing. All you do is sit down at a keyboard and open a vein.” —Red Smith
  • 68. Step 4 Content Editing Tips for Success Content Plans New Age Style Guides Daily Inspirations View Samples of Great Writing Daily Define the Salesforce Content Haiku Brand Infusion with Product Pollution Fact Proofing Technical Review Legal Review Engagement Testing Delightful Survey’s of All Content Assets
  • 69. Thought Leadership Hubspot Inbound Marketing Winning is Everything Green Bay Packers Think IBM Fun Family Entertainment Disney Save Babies March of Dimes Healthy Fast Food Wendy’s Kick Butt in Air and Space Air Force The Art of the Start, Guy Kawasaki
  • 70. Develop Thought Leadership Positions for each Silo
  • 71. Style Haiku Haiku: Japanese 3 line poem, 17 syllables Define the style and tone that delights readers Identify what type of content performs best Modify content assets for different channels Develop consistency within content assets
  • 72.
  • 73. Investigating: Knowledge-seeking and trust-building opportunity
  • 74. Capability: Show how you solve problems and deliver on needs
  • 75.
  • 78. Step 5 Content Distribution Distribution Channels On-SiteDistribution Off-Site Distribution
  • 79. Diversify the Content Asset Portfolio Articles Books Courseware eBooks Podcasts Printed Books Tip Centers Webinars Whitepapers Widgets Workbooks Video
  • 82. Step 6 Measure Performance All-the-Time
  • 86. Sales Influenced by Content Assets
  • 90. 5 Tips to Win the War on the Web
  • 91. Tip # 1 Conversion Formula Conversion = (Content + Usability + Motivation + Incentive) - (Friction + Anxiety) Content: Are you earning trust with information customers want and need? Usability: Is your content optimized for conversion? Motivation: Do you have compellingreasonsto buy and not try the competition? Incentive: Do you need any incentives, trial or reward? Friction: Have you identified potential resistance and reduced the pain points? Anxiety: Have you pinpointed the concerns and resolved the issues?
  • 92. Test “Feel” Words to Improve Conversion Rates Employment Industry Entry Level Position Excellent Growth Opportunity Immediate Openings Leading Company Seeks Growing Company Seeks Team Player Strong Interpersonal Skill Financially Motivated Annual Performance Bonus Team Environment Financial Industry You’re Already Pre-Approved Cash Back Offer Be Debt-Free in Weeks Instant Financial Freedom No Annual Fee Pocket Extra Money Low Introductory Rate Fast Cash Start Saving Now Peace of Mind
  • 93. Test “Sell” Words to Improve Conversion Rates Offers Special Offer Exclusive Offer Limited Time Offer Click Here Right Now Instant Access Instant Download Free Shipping No-Fuss Signup Easy Signup Trials Free Trial First Time Trial No-Risk Trial Risk Free Trial Buy After Review Test Drive Free Membership Free Subscription Join Beta Group Free Trial with Feedback Motivators Free Gift Pays for Itself Limited Availability As Seen on TV Solve X Stop Y All Inclusive Best Rated Tested and Proven Money-Back Guarantee
  • 94. Test Positive and Negative Sell Words Positive Sell Words Persevering Efficient Hard-Driving Proactive Adaptable Responsive First-rate Top-notch Highly Competent Powerful Negative Sell Words Baffling Blurred Unclear Bewildering Mind-Boggling Complicated Convoluted Perplexing Puzzling Mixed Up
  • 95. Tip # 2 Likes are the New Links
  • 96. Link Building: The Secret Sauce I had a big beef with my boss the other day. The steak was cooked to perfection and melted in my mouth.
  • 97. Tip # 3 Sell WITHOUT selling Info Content Speaking Events White Papers Webinars Podcasts Books Online Courses Workbooks Press Releases
  • 98. Great Information Sells, Not the Products or Services
  • 99. Tip # 4 Develop YOUR Personal Style Guide
  • 100. Tip # 5 Free SEO Tools Help Your Content Get Found Free Research Tools WordVision.com SpyFu.com Compete.com Quantcast.com SEOMajestic.com Raven-SEO-Tools.com Tools.SEOBook.com SEOToolSet.com LinkVendor.com MarketLeap.com
  • 101. Byron White, ideaLaunch Chief Idea Officer Twitter: @ByronWhite Byron[at]ideaLaunch.com Phone: 617-227-8800 x 201 “The only marketing left is content marketing.” Seth Godin Free 101 Content Marketing Tips Book PDF Version Visit ideaLaunch.com