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The Content Marketing Work Flow Manifesto Byron White Chief Idea Officer ideaLaunch Exclusive Presentations Search Engine Strategies NY 2011 Conversion Conference San Fran 2011
 Presented at Search Engine Strategies NY and Conversion Conference San Francisco  Standing Room Only!
What is Great Content?
The Content Marketing Revolution The Content Marketing Work Flow Manifesto
TheContent Marketing Revolution
It’s the art of listening to your customers’ wants and needs  Search Box  Social Media  Web Analytics  Keyword Popularity  Customer Service  Questionnaires
And the science of delivering it to them in a compelling way  Articles  Blogs  Books  eBooks  RSS Feeds  Printed Books  Newsletters  Video  Web  Widgets
It’s catching readers orbiting at high speeds Applet Desktop Events Information Portals Mobile Podcasts RSS Feeds Social Networks News
With information they want and need Engagement Webinars Workbooks Podcasts How Tos Don’t Do’s Tips and Advice
It’s testing campaigns to learn what works best  A/B Testing  Multivariate Testing  Eye Track Testing  Segmentation Testing  Geo Target Testing  Usability Testing  Content Testing
And finding the most efficient path to engagement and sales The Trust Pipeline Offer Content Score Engagement Identify Consideration Confirm Intent Induce Trial Motivate Purchase Gather Feedback
Developing Great Content is a Team Sport
The six step process
Step 1 Content Curation The Content Landscape Content Quality Publishing Frequency Content Quality
Quantity
Topics
Competition
Competition
Social Competition
Content Widgets and Apps
Step 2 Content Plan What’s the Plan? Curation Summary Customer Research Market Share Research Style Guide Content Asset Allocation
Customer Research ,[object Object]
FAQ’s. Review what customer ask for and the language used.
Customer Service Reps. Learn the FAQ’s and knowledge requests.
Customers. Speak with customers and learn the wants and needs.
Analytics. Discover the source of traffic and navigational pathways.
Surveys. Ask for feedback on your content, navigation and methodology.,[object Object]
Customer Research
Customer Research
Customer Research
Customer Research
Customer Personas
Style Guide
Content Assets Mix  Articles  Books  Courseware  eBooks  Podcasts  Printed Books  Tip Centers  Webinars  Whitepapers  Widgets WorkBooks  Video
Content Asset Allocation
Information Architecture Plan
Step 3 Content Creation
Mantra Winning is Everything		Greenbay Packers Think					IBM Fun Family Entertainment	Disney Save Babies				March of Dimes Healthy Fast Food			Wendy’s Kick Butt in Air and Space	Air Force The Art of the Start, Guy Kawasaki
Customer 2.0 2.0 Customers Needs ,[object Object]
 Access to Specific Things
 Personalization
 Authority Advice
 Relevant ContentCustomers Needs ,[object Object]
 Exposure to New Information
 To Laugh
 Mystery and Bravery
 Surprise and DelightContent Critical by Gerry McGovern and Rob Norton
Great Writer Characteristics  Curiosity  Passionate Voice  Well Traversed  Make Meaning  Keep it Simple  Less is More  Short and Sweet  Fresh Insight  Results Driven  Inquisitive  Storytellers  Journalists  Researchers  Socratic  Optimizers  Knowledge Seekers  Wordsmiths  Deep Diggers  Big Picture Thinkers
Great Stories Great Stories			--> Solve problems --> Teach us to be smart --> Offer surprise and delight --> Focus on “what happens next” --> Introduce great characters 					--> Are contagious 					--> Engage readers Sisomo by Kevin Roberts
Sell WITHOUT Selling Info Content  Speaking Events  White Papers  Webinars  Podcasts  Books  Online Courses WorkBooks  Press Releases
Step 4 Content Optimization The SEO Plan Competitive Intelligence Keyword Research Keyword Silos Market Share Timestamp Content Asset Allocation
Competitive Research Free Research Tools WordVision.com SpyFu.com Compete.com QuantCast.com SEOMajestic.com Raven-SEO-Tools.com Tools.SEOBook.com SEOToolSet.com LinkVendor.com MarketLeap.com
Performance Comparison
Public Information
Link Popularity
Website Audit
Performance Grading
Keywords Research and Filtering
Keywords Silos
Keyword Silo Strategy
Keyword Maps for Writers
SEO Scoring for Writers
Time Stamp Publishing
Time Stamp Keyword Silo Market Share
Track SEO Performance
Step 5 Content Distribution Distribution Channels On-Page Testing A/B orMultivatiate Blog Facebook Linked In Press Releases PodCasts Twitter Webinars
On-Page Testing Formula Conversion = (Content  + Usability + Motivation + Incentive) - (Friction + Anxiety) Info Content: Are you earning trust with information customers want and need? Usability: Is your content and imagery optimized for conversion? Motivation: Do you have clear reasons to buy and not try the competition? Incentive: Are you offering any incentives or trial or reward? Friction: Have you identified potential resistance and reduced the pain points? Anxiety: Have you pinpointed the concerns and resolved the issues?
The Paradox of Choice ,[object Object]
 New rules for complex decision-making
 New meaning needs to be developed to find the best path
 New methodology needs to be formulated for big decisions

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