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    Coursecatalog&schedule Coursecatalog&schedule Document Transcript

    • BMC EDUCATION SERVICESCOURSE CATALOG & SCHEDULE11-Mar-13
    • BMC DevOps: Overview Everyone knows that software development entails coding AUTO-DOO1-0100 and testing software, but not everyone is keenly aware of the capabilities and services required to support those Duration: 2 day(s) activities. This is the space known as Development Operations, or DevOps. With all the new technologies and methodologies we have today (such as Virtualization in the Cloud and Agile programming), it has become even more important to provide a strong, stable foundation of capabilities and services to support the development e... BMC Release Process Management 2.5: Foundation Everyone knows that software development entails coding AUTO-RPMF-0250 and testing software, but not everyone is keenly aware of the capabilities and services required to support those Duration: 5 day(s) activities. This is the space known as Development Operations, or DevOps, and the BMC Release Process Management (BRPM) tool provides strong capabilities and support for this space. This course is the introductory course for DevOps and BMC Release Process Management (BRPM). It is designed to provide an overview of the roles, c...Published: 11-Mar-13 Page 2 of 79
    • AO BMC Atrium Orchestrator 7.5: Foundation - Part 1 (WBT) This online course introduces students to the potential power RSMG-AOF1-0750 of automating business processes with BMC Atrium Orchestrator 7.5. The primary focus of the course provides Duration: 2 hour(s) students with a basic foundation of the architecture, concepts, and terminology of BMC Atrium Orchestrator. The course is a prerequisite to the BMC Atrium Orchestrator 7.5: Foundation – Part 2 course. BMC Atrium Orchestrator 7.5: Foundation - Part 2 This five-day hands-on workshop guides learners as they RSMG-AOF2-0750 discover and cultivate the skills necessary to establish and maintain basic BMC Atrium Orchestrator processes. The Duration: 5 day(s) course creates an environment in which learners can install, build, and test the BMC Atrium Orchestrator infrastructure. Participants in this course must be active learners. This class does not include lengthy lectures or a step-by-step student guide. Instead, learners are presented with real-world tasks and the information and... BMC Atrium Orchestrator 7.6: Foundation - Part 2 This five-day hands-on workshop guides learners as they RSMG-AOF2-0760 discover and cultivate the skills necessary to establish and maintain basic BMC Atrium Orchestrator processes. The Duration: 5 day(s) course creates an environment in which learners can install, build, and test the BMC Atrium Orchestrator infrastructure. Participants in this course must be active learners. This class does not include lengthy lectures or a step-by-step student guide. Instead, learners are presented with real-world tasks and the information and... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Online BMC - Online - EMEA 5 11-Mar-13 Instructor-Led Online BMC - Online - Americas 8 15-Apr-13 Instructor-Led Online BMC - Online - Americas 7 06-May-13 Instructor-Led Online BMC - Online - AP 10 13-May-13 Instructor-Led Classroom BMC - San Jose, CA 16Published: 11-Mar-13 Page 3 of 79
    • AO BMC Atrium Orchestrator 7.6: Foundation - Part 3 This five-day, instructor-led course introduces advanced RSMG-AOF3-0760 topics and features of BMC Atrium Orchestrator. Students are introduced to core Web Services standards such as Duration: 5 day(s) SOAP, WSDL, and HTTP Communication. Use of Extensible Stylesheet Language in BMC Atrium Orchestrator enables the student to generate complex and detailed XML documents within workflows. Students are introduced to the product’s built-in auditing and metrics collection facilities and how to instrument individual workflows with Metri... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Classroom VVL Systems & Consulting - Columbia, MD 7 22-Apr-13 Instructor-Led Online BMC - Online - EMEA 9 13-May-13 Instructor-Led Online BMC - Online - AP 10 20-May-13 Instructor-Led Online BMC - Online - Americas 11Published: 11-Mar-13 Page 4 of 79
    • BCO BMC Capacity Optimization 4.0: Administering This five-day course combines classroom instruction with IFMG-COA1-0400 laboratory exercises to guide learners through the basic concepts of BMC Capacity Duration: 5 day(s) Optimization. Learns will develop skills in product installation, administration, configuration, open ETL integrations, reporting, modeling, Dashboards, and custom ETLs. The course creates an environment where learners can install and configure BMC Capacity Optimization to perform capacity analyses. Hands-on labs complement classroom instruction and d... BMC Capacity Optimization 9.0: Administering This five-day course combines classroom instruction with ASSR-COA1-0900 laboratory exercises to guide learners through the basic concepts of BMC Capacity Optimization. Learners will develop Duration: 5 day(s) skills in: product installation, administration, configuration, open ETL integrations, reporting, modeling, dashboards, and custom ETLs. The course creates an environment where learners can install and configure BMC Capacity Optimization to perform capacity analyses. Hands-on labs complement classroom instruction and deve... Date Modality Location Open Seats 25-Mar-13 Instructor-Led Online BMC - Online - Americas 1 13-May-13 Instructor-Led Online BMC - Online - EMEA 10 13-May-13 Instructor-Led Online BMC - Online - Americas 11 27-May-13 Instructor-Led Online BMC - Online - AP 10Published: 11-Mar-13 Page 5 of 79
    • BCO BMC Capacity Optimization 9.0: Overview (WBT) The BMC Capacity Optimization 9.0: Overview course ASSR-COOV-0900 familiarizes learners with the purpose, features, and functionality of BMC Capacity Optimization 9.0. Duration: 2 hour(s) This interactive Web-based training includes interactions and simulations that reinforce the learning experience.Published: 11-Mar-13 Page 6 of 79
    • BDA BMC Database Automation 8.2: Using (WBT) In this online course, students are introduced to the features AUTO-DBAU-0820 and functionality of BMC Database Automation 8.2. Students learn how to Duration: 4 hour(s) perform various tasks as an Operator or end user.Published: 11-Mar-13 Page 7 of 79
    • BMM BMC Middleware Automation 8.1: Fundamentals (WBT) This two-hour online course guides learners through the AUTO-BMAF-0810 basic concepts and use of BMC Middleware Automation. Students will develop skills in Duration: 2 hour(s) taking application server snapshots, creating and packaging application server configurations, generalizing configurations through tokens, and using the product command line interface. BMC Middleware Monitoring 6.0: Performance and Availability (WBT) This online course presents an in-depth review of ASSR-MMPA-0600 performance and availability monitoring using BMC Middleware Monitoring. This class will prepare the Duration: 5 hour(s) student to tailor BMC Middleware Monitoring to their own middleware messaging environment. Students will learn how to install and set up event alerts, develop custom displays for object monitoring, capture historical data, develop custom charts and reports, and secure their environment.Published: 11-Mar-13 Page 8 of 79
    • BPA BMC Performance Assurance (MS Windows Console) This is an introductory course designed to teach basic IFMG-PPAW-0740 concepts and familiarize the student with the functionality of the product, using the Windows version of the BMC Duration: 4 day(s) Performance Assurance console. The course offers detailed lectures, demonstrations, and hands-on labs to help you quickly gain a working knowledge of each component of the BMC Performance Assurance suite of tools for distributed systems. Topics include metric collection and analysis, workload characterization, report and graph a... Date Modality Location Open Seats 28-May-13 Instructor-Led Online BMC - Online - Americas 11 BMC Performance Assurance: Advanced This course focuses on the use of Analyze and Predict to IFMG-PPAA-0740 develop models of your environment that you can use to predict the behavior of systems under different conditions, Duration: 4 day(s) such as increased workloads, system upgrades, or consolidating servers. Completion of either of the below courses is required.Published: 11-Mar-13 Page 9 of 79
    • BSA BladeLogic Client Automation (BCA) This five day, instructor-led, remote training course gives BELM-BLFD-BCA administrative and support staff the tools needed to maximize an investment in BMC’s Client Automation Duration: 5 day(s) products, and provide a platform for on-going learning. All materials are updated for BCA version 8.2, and the course includes a brief introduction to OS management, migration and personal back-up with Matrix42 Workplace Automation. Expert instructors will teach students how to properly configure, administer, and troubleshoot BCA, wi... Date Modality Location Open Seats 29-Apr-13 Instructor-Led Online BMC - Online - Americas 12 BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 1 This course provides an understanding of the key concepts RSMG-ADA1-0800 and core functionality of BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) version 8.0. Duration: 3 day(s) On completion of the course, participants will be able to install and deploy BMC Atrium Discovery 8.0 for data center baseline projects. BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 2 This course enables participants to extend and maintain a RSMG-ADA2-0800 BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) deployment beyond the initial baseline. Duration: 2 day(s)Published: 11-Mar-13 Page 10 of 79
    • BSA BMC Atrium Discovery and Dependency Mapping 8.1: Administering - Part 3 This course enables participants to extend discovery using RSMG-ADA3-0800 the products Pattern Language to discover and model complex custom software and business applications. Duration: 3 day(s) BMC Atrium Discovery and Dependency Mapping 8.2: Administering - Part 1 This course provides information on the key concepts and RSMG-ADA1-0820 core functionality of BMC Atrium Discovery and Dependency Mapping version 8.2, Duration: 4 day(s) including improvements and newly added features. The course also provides information on the architecture, the functionalities, utilities, configurations, and troubleshooting tips for effective deployment. On completion of the course, participants will be able to configure and optimally use BMC Atrium Discovery. BMC Atrium Discovery and Dependency Mapping 8.2: Administering - Part 2 This course enables participants to extend and maintain a RSMG-ADA2-0820 BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) deployment Duration: 4 day(s) beyond the initial baseline. This course also enables participants to extend discovery using the product’s Pattern Language to discover and model complex custom software and business applications.Published: 11-Mar-13 Page 11 of 79
    • BSA BMC Atrium Discovery and Dependency Mapping 8.3: Administering This course provides information on the key concepts and AUTO-ADA1-0830 core functionality of BMC Atrium Discovery and Dependency Mapping version 8.3, Duration: 4 day(s) including improvements and newly added features. The course also provides information on the architecture, the functionalities, utilities, configurations, and troubleshooting tips for effective deployment. In addition, this course includes information on improvements and new features in BMC Atrium Discovery. On completion of the course, participants will be ab... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Online BMC - Online - Americas 2 25-Mar-13 Instructor-Led Online BMC - Online - AP 2 01-Apr-13 Instructor-Led Online BMC - Online - Americas 10 22-Apr-13 Instructor-Led Online BMC - Online - Americas 11 29-Apr-13 Instructor-Led Classroom BMC - Egham, UK 9 06-May-13 Instructor-Led Classroom BMC - Houston, TX 16 13-May-13 Instructor-Led Online BMC - Online - AP 10 28-May-13 Instructor-Led Online BMC - Online - EMEA 10 03-Jun-13 Instructor-Led Online BMC - Online - Americas 12Published: 11-Mar-13 Page 12 of 79
    • BSA BMC Atrium Discovery and Dependency Mapping 8.3: Creating Patterns This course enables participants to extend and maintain a AUTO-DMCP-0830 BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) deployment beyond the initial baseline. Duration: 4 day(s) This course also enables participants to extend discovery using the product’s Collaborative Application Mapping feature and The Pattern Language (TPL) to discover and model the complex custom software and business applications. IMPORTANT: Included in this course is the examination for BMC Accredited Administrator: BMC Atrium Disco... Date Modality Location Open Seats 25-Mar-13 Instructor-Led Online BMC - Online - Americas 2 25-Mar-13 Instructor-Led Online BMC - Online - EMEA 5 08-Apr-13 Instructor-Led Classroom BMC - Sydney, AU 10 08-Apr-13 Instructor-Led Online BMC - Online - Americas 10 29-Apr-13 Instructor-Led Classroom BMC - Melbourne, AU 12 07-May-13 Instructor-Led Classroom BMC - Egham, UK 10 20-May-13 Instructor-Led Online BMC - Online - AP 10 21-May-13 Instructor-Led Classroom BMC - Houston, TX 16 03-Jun-13 Instructor-Led Online BMC - Online - EMEA 10 10-Jun-13 Instructor-Led Online BMC - Online - Americas 12 BMC Atrium Discovery and Dependency Mapping 8.3: Whats New (WBT) In this online course, participants learn about the new AUTO-DMWN-0830 features and improvements made to version 8.3 of the BMC Atrium Discovery and Dependency Duration: 2 hour(s) Mapping product. The training includes a demonstration of the new Collaborative Application Mapping (CAM) feature introduced in this product release.Published: 11-Mar-13 Page 13 of 79
    • BSA BMC BladeLogic 7.5: Foundation - Part 1 (WBT) The BMC BladeLogic 7.5: Foundation – Part 1 online course RSMG-BLIW-0750 introduces students to the core components that comprise the BMC BladeLogic environment and the user interface used Duration: 4 hour(s) to provide end-user functionality. Through examples, students learn about key benefits and features of the BladeLogic 7.5 suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic solution, including IT Infrastructure Library® (ITIL®) best practices, and related concepts associated with... BMC BladeLogic 7.5: Foundation and Reporting - Part 2 This five day instructor-led course is designed for BMC RSMG-BLFD-0750 BladeLogic administrators and users responsible for implementing and managing client/server business Duration: 5 day(s) applications, ensuring compliance with company or government policies related to Configuration Management, and managing content on servers. BMC BladeLogic Server Automation 8.0: Foundation - Part 1 (WBT) The BMC BladeLogic Server Automation 8.0: Foundation - RSMG-BLIW-0800 Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment Duration: 4 hour(s) and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BMC BladeLogic Server Automation Suite. Students are also introduced to the technology and concepts that drive the BMC BladeLogic solution, including IT Infrastructure Library® (ITIL®) best practices, ...ITIL® is a Registered Trade Mark of the Cabinet OfficeIT Infrastructure Library® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 14 of 79
    • BSA BMC BladeLogic Server Automation 8.0: Foundation - Part 2 This course is designed for BMC BladeLogic administrators RSMG-BLFD-0800 and users responsible for implementing and managing client/server business applications, ensuring compliance with Duration: 5 day(s) company or government policies related to Configuration Management, and managing content on servers. Participants learn how to automate and simplify server configuration management tasks with the BMC BladeLogic Server Automation console. Learners will benefit from in-depth presentations and demonstrations from expert instruc... BMC BladeLogic Server Automation 8.0: Whats New (WBT) BMC BladeLogic 8.0 for Server Automation 8.0: Whats New RSMG-BLWN-0800 is a Web-based course designed for BMC BladeLogic administrators and users that need to have a basic Duration: 1 hour(s) understanding of the changes that have been incorporated since the previous release. BMC BladeLogic Server Automation 8.1: Foundation - Part 1 (WBT) The BMC BladeLogic Server Automation 8.1: Foundation – RSMG-BLIW-0810 Part 1 online course introduces students to the core components that comprise the BMC BladeLogic environment Duration: 3 hour(s) and the user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BMC BladeLogic Server Automation Suite. Students will also learn about the architecture of the BMC BladeLogic solution, and concepts and terminology relating to product functionality. After completing...Published: 11-Mar-13 Page 15 of 79
    • BSA BMC BladeLogic Server Automation 8.1: Foundation - Part 2 This course is designed for BMC BladeLogic administrators AUTO-BLF2-0810 and users responsible for implementing and managing client/server business applications, ensuring compliance with Duration: 5 day(s) company or government policies related to Configuration Management, and managing contention servers. Participants learn how to automate and simplify server configuration management tasks with the BMC BladeLogic Server Automation console. Learners will benefit from in-depth presentations and demonstrations from expert instruc... BMC BladeLogic Server Automation 8.1: Foundation - Part 3 This course is designed for administrators responsible for AUTO-BLF3-0810 administering and maintaining the BMC BladeLogic Server Automation environment. Duration: 5 day(s) Students will learn how to plan and scale a BMC BladeLogic Server Automation environment using best practice techniques; plan and apply best practice techniques to security and access management; perform application release management; configure a PXE-based provisioning solution using BMC BladeLogic Server Automation; use NSH scripts and the BladeLogic Comm... Date Modality Location Open Seats 03-Jun-13 Instructor-Led Classroom Materna - Dortmund, DE 12 BMC BladeLogic Server Automation 8.1: Whats New (WBT) BMC BladeLogic Server Automation 8.1: What’s New is a RSMG-BLWN-0810 Web-based course designed for BMC BladeLogic administrators and users that need to have a basic Duration: 2 hour(s) understanding of the changes that have been incorporated since the previous release.Published: 11-Mar-13 Page 16 of 79
    • BSA BMC Certified Professional: BMC Server Automation 8.1 Online Assessment The BMC Certified Professional: BMC Server Automation 8.1 AUTO-CERT-SA81-PA Online Assessment is a prerequisite to taking the BMC Certified Professional: BMC Server Automation 8.1 Practical Duration: 2 hour(s) Exam, and is the first step to obtaining BMC Certified Professional for BMC Server Automation certification. The certification online assessment ensures that participants have the knowledge necessary to attend the practical exam. BMC Certified Professional: BMC Server Automation 8.1 Practical Exam Companies implementing BMC Server Automation realize full AUTO-CERT-SA81-PP value only when their solution is effectively implemented. To ensure implementations are performed to best practice Duration: 5 day(s) standards, BMC Software maintains a technical certification program. The BMC Certified Professional for BMC Server Automation practical exam will validate the technical competencies and expertise needed to deploy and configure BMC Server Automation (BSA) along with the associated reporting module, BMC Decision Support for... Date Modality Location Open Seats 01-Apr-13 Instructor-Led Classroom BMC - McLean, VA 16 22-Apr-13 Instructor-Led Classroom BMC - Pune, IN 10 22-Apr-13 Instructor-Led Classroom BMC - Egham, UK 8 29-Apr-13 Instructor-Led Classroom BMC - Houston, TX 8 03-Jun-13 Instructor-Led Classroom BMC - Pune, IN 10 03-Jun-13 Instructor-Led Classroom BMC - San Jose, CA 16Published: 11-Mar-13 Page 17 of 79
    • BSA BMC Server Automation 8.2: Foundation - Part 1 (WBT) The BMC Server Automation 8.2: Foundation – Part 1 online AUTO-SAF1-0820 course introduces students to the core components that comprise the BMC Server Automation environment and the Duration: 3 hour(s) user interface used to provide end-user functionality. Through examples, students learn about key benefits and features of the BMC Server Automation Suite. Students will also learn about the architecture of the BMC Server Automation solution, and concepts and terminology related to product functionality. After completing the cou... BMC Server Automation 8.2: Foundation - Part 2 This course is designed for BMC Server Automation AUTO-SAF2-0820 administrators and users responsible for implementing and managing client/server business applications, ensuring Duration: 5 day(s) compliance with company or government policies related to Configuration Management, and managing contention servers. Participants learn how to automate and simplify server configuration management tasks with the BMC Server Automation console. Learners will benefit from in-depth presentations and demonstrations from expert instructors... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Online BMC - Online - Americas 6 18-Mar-13 Instructor-Led Classroom Materna - Dortmund, DE 5 18-Mar-13 Instructor-Led Online BMC - Online - AP 1 25-Mar-13 Instructor-Led Classroom BMC - Paris, FR 10 01-Apr-13 Instructor-Led Classroom VVL Systems & Consulting - Columbia, MD 10 08-Apr-13 Instructor-Led Online BMC - Online - EMEA 9 08-Apr-13 Instructor-Led Classroom Materna - Dortmund, DE 11 15-Apr-13 Instructor-Led Classroom BMC - Houston, TX 16 22-Apr-13 Instructor-Led Classroom BMC - Egham, UK 8 29-Apr-13 Instructor-Led Online BMC - Online - Americas 11 06-May-13 Instructor-Led Online BMC - Online - AP 10 13-May-13 Instructor-Led Online BMC - Online - Americas 12 20-May-13 Instructor-Led Online BMC - Online - Americas 12 03-Jun-13 Instructor-Led Online BMC - Online - EMEA 10 10-Jun-13 Instructor-Led Online BMC - Online - AP 10Published: 11-Mar-13 Page 18 of 79
    • BSA BMC Server Automation 8.2: Foundation - Part 3 This course is designed for administrators responsible for AUTO-SAF3-0820 administering and maintaining the BMC Server Automation (BSA) environment. Duration: 5 day(s) Students will learn how to plan and scale the BSA environment using best practice techniques; plan and apply best practice techniques to security and access management; perform application release management; configure a PXE-based provisioning solution using BSA; and use NSH scripts and the BladeLogic Command Line Interface (BLCLI). Students will also use BSA ... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Online BMC - Online - Americas 5 08-Apr-13 Instructor-Led Online BMC - Online - Americas 11 15-Apr-13 Instructor-Led Online BMC - Online - EMEA 9 22-Apr-13 Instructor-Led Classroom BMC - Houston, TX 14 29-Apr-13 Instructor-Led Classroom BMC - Egham, UK 8 06-May-13 Instructor-Led Online BMC - Online - Americas 11 13-May-13 Instructor-Led Online BMC - Online - AP 10 20-May-13 Instructor-Led Classroom VVL Systems & Consulting - Columbia, MD 10 10-Jun-13 Instructor-Led Online BMC - Online - Americas 12 10-Jun-13 Instructor-Led Online BMC - Online - EMEA 10 BMC Server Automation 8.2: Whats New (WBT) The BMC Server Automation 8.2: What’s New online course AUTO-SAWN-0820 is designed for BMC Server Automation administrators and users that need Duration: 2 hour(s) to have a basic understanding of the changes incorporated into the new v8.2 product release. Note: BMC Server Automation, formerly known as BMC BladeLogic Server Automation (BBSA), is a part of the BMC BladeLogic Automation Suite.Published: 11-Mar-13 Page 19 of 79
    • CLOUD BMC Certified Professional: BMC Cloud Lifecycle Management 2.1 Online Assessment (For Partners Only) The BMC Certified Professional: BMC Cloud Lifecycle CLDS-CERT-CL21-PA Management 2.1 Online Assessment is a prerequisite to taking the BMC Certified Professional: BMC Cloud Lifecycle Duration: 2 hour(s) Management 2.1 Practical Exam, and is the first step to obtaining BMC Certified Professional for BMC Cloud Lifecycle Management certification. The certification online assessment ensures that participants have the knowledge necessary to attend the practical exam. NOTE: The BMC Cloud Lifecycle Management certification is for BMC So... BMC Certified Professional: BMC Cloud Lifecycle Management 2.1 Practical Exam BMC Cloud Lifecycle Management provides the foundation for CLDS-CERT-CL21-PP a strong, flexible, and valuable Cloud infrastructure that supports IT Duration: 5 day(s) operations and delivers exceptional service quality to the business. Consultants implementing BMC Cloud Lifecycle Management realize full value only when their solution is successfully implemented. The BMC Certified Professional for BMC Cloud Lifecycle Management certification will validate the technical competencies and expertise needed to successfully deploy a... Date Modality Location Open Seats 08-Apr-13 Instructor-Led Classroom BMC - Egham, UK 10 15-Apr-13 Instructor-Led Classroom BMC - Pune, IN 10 20-May-13 Instructor-Led Classroom BMC - Egham, UK 10 27-May-13 Instructor-Led Classroom BMC - Pune, IN 10Published: 11-Mar-13 Page 20 of 79
    • CLOUD BMC Cloud Lifecycle Management 1.0: Executive Summary (WBT) This online course introduces executives and stakeholders to RSMG-CLEX-0100 the power, ease, and potential cost savings of implementing an IT infrastructure in the cloud. Participants are introduced Duration: 2 hour(s) to BMC Cloud Lifecycle Management, a proven suite of tools implementing Infrastructure as a Service (IaaS). Core concepts, knowledge, and terminology are discussed with a special focus on cloud implementation planning, and financials. BMC Cloud Lifecycle Management 1.0: Foundations (WBT) This online course identifies the potential power of RSMG-CLF1-0100 automating an IT infrastructure with BMC Cloud Lifecycle Management. The purpose of this course is to introduce IT Duration: 2 hour(s) administrators and IT architects to the core concepts, terminology, and considerations required when moving a datacenter into the cloud. BMC Cloud Lifecycle Management 2.x: Foundation (WBT) This online course introduces executives and stakeholders to CLDS-LMF1-0200 the power, ease, and potential cost savings of implementing an IT infrastructure in the cloud. Participants are introduced Duration: 2 hour(s) to BMC Cloud Lifecycle Management, a proven suite of tools implementing Infrastructure as a Service (IaaS). Core concepts, knowledge, and terminology are discussed with a special focus on cloud implementation, planning, and financials.PreviewPublished: 11-Mar-13 Page 21 of 79
    • CLOUD BMC Cloud Lifecycle Management: Administration Boot Camp BMC Cloud Lifecycle Management: Administration Boot Camp CLDS-LABC-0210 extends on the concepts introduced in BMC Cloud Lifecycle Management: Foundation. Geared toward “cloud” Duration: 5 day(s) administrators, students will learn the planning strategies, key concepts, configuration steps, and best practices when implementing BMC Cloud Lifecycle Management. Through a combination of lecture, discussion, and hands-on exercises, students learn how to request and configure service offerings in the Hybrid Cloud Computing Environment. Date Modality Location Open Seats 20-May-13 Instructor-Led Classroom BMC - Melbourne, AU 12 BMC Cloud Lifecycle Management: Administration Boot Camp (Partners Only) BMC Cloud Lifecycle Management: Administration Boot Camp CLDS-LABC-0210P extends on the concepts introduced in BMC Cloud Lifecycle Management 2.1: Foundation. Geared toward “cloud” Duration: 5 day(s) administrators, students will learn the planning strategies, key concepts, configuration steps, and best practices when implementing BMC Cloud Lifecycle Management. Through a combination of lecture, discussion, and hands-on exercises, students learn how to request and configure service offerings in the Hybrid Cloud Computing Environm... BMC Cloud Simulation - BMCAir Many IT organizations are looking to deploy hybrid cloud CLDS-BMCA-0100 computing services to provision hardware and software resources on-demand, improve resource utilization, and Duration: 5 hour(s) optimize operational costs. Private, public, or hybrid cloud environments help organizations rapidly deliver software, IT platforms, and infrastructure that address changing business needs without increasing overall IT costs. However, the road to designing and building a cloud can be complex and challenging for even the most sophist...Published: 11-Mar-13 Page 22 of 79
    • CLOUD Cloud and Air Sim Kit For Partners Only - A Simulation Kit must be purchased in AIR-SIM-KIT conjunction with the Train-the-Trainer class. Cloud Computing Foundation (WBT) The Cloud Computing: Foundation eLearning course is a CLDS-CCFE-0100 10-hour, interactive, online learning experience. The course provides a balanced curriculum and addresses the business Duration: 10 hour(s) and technical perspectives of cloud computing. Participants will learn how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated Cloud Computing: Foundation eLearning exam. In addition, this course complements the Virtualization: Foundation eLearning course, which... Train the Trainer - BMC Cloud Simulation - BMCAir For Partners and employeess only. CLDS-TTCS-0100 This workshop has been designed to train BMC Partners and employees on how to deliver BMC Cloud Simulation - BMCAir Duration: 3 day(s) Workshop. This course includes 3 day hands on learning activity. Alert: Particpants are required to purchase a two (2) play license pack as part of this Cloud Simulation BMCAir course. The cost for the two play license pack is an additional $5000.00 and will automatically be added to your registration. Note: Partner discounts are not applicable.Published: 11-Mar-13 Page 23 of 79
    • CLOUD Virtualization and Cloud Computing Awareness (WBT) The Virtualization and Cloud Computing Awareness course CLDS-VCCF-0100 provides a 4-hour, interactive, online learning experience. This self-paced eLearning course Duration: 4 hour(s) is ideal for those who require a basic understanding of the virtualization and cloud computing concepts in a time efficient manner. The course is designed for learners who need basic, general-interest awareness — as part of a larger program initiative — as opposed to the full certification courses, Cloud Computing: Foundation eLearning and Virtu... Virtualization Foundation (WBT) The Virtualization: Foundation eLearning course is a 10-hour, CLDS-VZFE-0100 interactive, online learning experience. The course provides a balanced curriculum, addresses the business and technical Duration: 10 hour(s) perspectives of virtualization, and explains how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated Virtualization: Foundation eLearning exam, given at the end of the course. In addition, this course complements the Cloud Computing Foundation eLearnin...Published: 11-Mar-13 Page 24 of 79
    • CONTROL M BMC Batch Impact Manager (WBT) The BMC Batch Impact Manager online course provides BMC AUTO-BIMM-0100 Control-M administrators and schedulers with the concepts and knowledge required to install, configure, and start using Duration: 1 hour(s) BMC Batch Impact Manager (BIM) to define, monitor, and manage BIM services in the Control-M/Enterprise Manager active environment. BIM allows users to define BIM services, which consists of a series of related jobs that are followed by a special type of job known as a Control-M BIM job. Each Control-M BIM job provides... BMC Control-M 6.4: Whats New (WBT) The BMC Control-M 6.4: Whats New online course is CTRL-CMWN-0640 designed to introduce Control-M users and administrators to the new features of the Control-M product line that enhance Duration: 1 hour(s) security, extend auditing capabilities, lower the cost of maintaining the batch scheduling environment, reduce deployment time, provide new functionality in the user interfaces, and extend product administration capabilities. After completing the course, students will be able to describe the most significant enhancements to th... BMC Control-M Business Process Integration Suite (WBT) The BMC Control-M Business Process Integration Suite online AUTO-MBPI-0100 course provides BMC Control-M administrators and schedulers with the concepts and Duration: 1 hour(s) knowledge required to configure, perform account setup, and start using each of the five modules of the BMC Control-M Business Process Integration Suite. These modules are: BMC Control-M/CM for Java BMC Control-M/CM for Messaging BMC Control-M/CM for Web Services Messaging Interface to Control-M Web Services Interface to Control-M The BMC Control-...Published: 11-Mar-13 Page 25 of 79
    • CONTROL M BMC Control-M For Advanced File Transfer (WBT) The BMC Control-M for Advanced File Transfer online course AUTO-MAFT-0100 provides BMC Control-M administrators and schedulers with the concepts and knowledge required to install, configure, Duration: 1 hour(s) perform account setup, and start using BMC Control-M for Advanced File Transfer in jobs that schedule the management and movement of files using FTP and SFTP protocols. BMC Control-M for Advanced File Transfer is an FTP/SFTP client that allows you to watch and transfer files from a local host to a remote host, from a remot... BMC Control-M For Cloud (WBT) The BMC Control-M for Cloud online course provides BMC AUTO-MCLD-0100 Control-M administrators and schedulers with the concepts and knowledge required to install, Duration: 1 hour(s) configure, perform account setup, and start using BMC Control-M for Cloud in jobs that automate tasks for VMware, BMC BladeLogic, and Amazon EC2 environments. BMC Control-M for Cloud is an optional add-on to the BMC Control-M solution, enabling you to automate the process of allocating and dynamically changing resources for virtual machines. BMC Control-M For Databases (WBT) The BMC Control-M for Databases online course provides AUTO-MCMD-0100 BMC Control-M administrators and schedulers with the concepts and knowledge required to Duration: 1 hour(s) install, configure, perform account setup, and start using BMC Control-M for Databases to define jobs that automate database tasks. BMC Control-M for Databases is a control module that enables you to: Connect to supported databases from a single computer with a secure login Define and monitor stored procedure, SQL script, SQL Server Integration Servi...Published: 11-Mar-13 Page 26 of 79
    • CONTROL M BMC Control-M for Distributed Systems 6.4: Certification Boot Camp This is a high-intensity immersion course designed to CTRL-MDSB-0640 prepare students to take the BMC Certified Administrator: BMC Control-M for Distributed Systems 6.4 test. The class Duration: 5 day(s) days will be long (between 9 and 11 hours a day) and will include additional reading assignments each evening. This class covers topics from the BMC Control-M/Enterprise Manager 6.4: Scheduling – Part 2, BMC Control-M/Enterprise Manager 6.4: Scheduling – Part 3, and the BMC Control-M/Enterprise Manager 6.4: Administering classes... BMC Control-M For Informatica (WBT) The BMC Control-M for Informatica online course provides AUTO-MINF-0100 BMC Control-M administrators and schedulers with the concepts and knowledge required to Duration: 1 hour(s) install, configure, perform account setup, and start using BMC Control-M for Informatica in jobs that control and monitor Informatica Power Center workflows within Control-M. BMC Control-M For Peoplesoft (WBT) The BMC Control-M for PeopleSoft online course provides AUTO-MOPS-0100 BMC Control-M administrators and schedulers with the concepts and knowledge required to Duration: 1 hour(s) install, configure, perform account setup, and start using BMC Control-M for PeopleSoft in jobs that extend the capabilities of the PeopleSoft platform. BMC Control-M for PeopleSoft enables you to: » Define scheduling criteria for existing PeopleSoft jobs and processes of any type using BMC Control-M/Enterprise Manager » Use job processing definiti...Published: 11-Mar-13 Page 27 of 79
    • CONTROL M BMC Control-M For SAP (WBT) The BMC Control-M for SAP online course provides BMC AUTO-MSAP-0100 Control-M administrators and schedulers with the concepts and knowledge required to install, Duration: 1 hour(s) configure, perform account setup, and start using BMC Control-M for SAP in jobs that schedule various SAP tasks. BMC Control-M for SAP provides a complete SAP-certified interface for specific SAP environments. The BMC Control-M for SAP user interface incorporates SAP native terminology, and provides a look and feel that is similar to SAP consoles. BMC Control-M For SAP Business Objects (WBT) The BMC Control-M for SAP Business Objects online course AUTO-MSBO-0100 provides BMC Control-M administrators and schedulers with the concepts and knowledge required to Duration: 1 hour(s) install, configure, perform account setup, and start using BMC Control-M for SAP Business Objects in jobs that generate SAP Business Objects reports. Control-M for SAP Business Objects is a control module that enables you to automate SAP Business Objects report generation for Crystal reports, Web Intelligence reports, Desktop Intelligence ... BMC Control-M Option For Oracle Applications (WBT) The BMC Control-M Option for Oracle Applications online AUTO-MOOA-0100 course provides BMC Control-M administrators and schedulers with the concepts and Duration: 1 hour(s) knowledge required to install, configure, perform account setup, and start using BMC Control-M Option for Oracle Applications in jobs that schedule Oracle E-Business Suite tasks. BMC Control-M Option for Oracle Applications allows you to: » Integrate Oracle Applications with other systems » Enhance E-Business Suite scheduling capabilities » Reduce error...Published: 11-Mar-13 Page 28 of 79
    • CONTROL M BMC Control-M Self Service (WBT) The BMC Control-M Self Service online course provides BMC AUTO-MSLS-0100 Control-M administrators and schedulers with the concepts and knowledge required to Duration: 1 hour(s) install, configure, and start using BMC Control-M Self Service to monitor and manage the Control-M/Enterprise Manager active environment. BMC Control-M Self Service is a web-based application that allows users to view services, which are containers of jobs, and analyze problematic services. After identifying problems, users can resolve them by perfor... BMC Control-M Workload Automation 8.0: What’s New (WBT) This course familiarizes Control-M operators, schedulers, and AUTO-WAWN-0800 administrators to the new features and functionality available in BMC Control-M Workload Automation v8.0. Duration: 2 hour(s) Participants are introduced to the new Control-M Workload Automation interface, including changes in terminology, changes in how job definition changes are processed, modifications to the Control-M/Server and Control-M/Agent, updates to the installation process, and changes to Control-M in the zOS platform. The upgrade process... BMC Control-M/Enterprise Manager 6.3: Using (WBT) The BMC Control-M/Enterprise Manager 6.3: Using tutorial is CTRL-MOPR-0630 designed to provide Control-M Schedulers with the knowledge and skills they require to navigate in a production Duration: 4 hour(s) environment using the BMC Control-M/Enterprise Manager v. 6.3 user interface.Published: 11-Mar-13 Page 29 of 79
    • CONTROL M BMC Control-M/Enterprise Manager 6.4: Administering This course is designed for intermediate users who are CTRL-MEMA-0640 comfortable with the basics of the BMC Control-M/Enterprise Manager product, but are ready to delve into advanced Duration: 5 day(s) product features and customization. Approximately six months of experience using the product is assumed. Minor emphasis is placed on running Control-M products on UNIX platforms, but generally this course is applicable to both UNIX and Microsoft Windows environments. BMC Control-M/Enterprise Manager 6.4: Scheduling - Part 2 This course is designed for IT professionals who are CTRL-MSP2-0640 responsible for using Control-M products to monitor and manage a production environment, whose responsibilities Duration: 3 day(s) include creating job definitions. The course covers product usage of Control-M/EM and Control-M/Desktop. Control-M/EM is a monitoring and management tool for the enterprise production environment. It allows users to manage job processing across all platforms supported by Control-M and Control-M agents. Much of the course covers the ... BMC Control-M/Enterprise Manager 6.4: Scheduling - Part 3 This course is designed for Control-M users who have some CTRL-MSP3-0640 experience with the product, and particularly are familiar with the process of creating basic job processing definitions Duration: 2 day(s) and monitoring the environment. The class is designed for students who have completed the BMC Control-M/Enterprise Manager 6.4: Scheduling – Part 2 class, who need more advanced enterprise production management skills. The topics go into greater depth in areas such as control modules, AutoEdit variables, utilities, shou...Published: 11-Mar-13 Page 30 of 79
    • CONTROL M BMC Control-M/Enterprise Manager 6.x: Scheduling - Part 1 (WBT) The BMC Control-M/Enterprise Manager 6.x: Scheduling - CTRL-MSP1-0630 Part 1 tutorial is designed to provide Control-M Schedulers with the knowledge and skills they require to navigate in a Duration: 6 hour(s) production environment using the BMC Control-M/Enterprise Manager v. 6.3 user interface, and to create and schedule basic jobs using Control-M/Desktop. BMC Control-M/Enterprise Manager 7.0: Administering This course provides instruction and hands-on practice in the AUTO-MEMA-0700 setup, administration, and customization options of BMC Control-M/Enterprise Manager (Control-M/EM), Duration: 5 day(s) Control-M/Server, Control-M/Agent, Control-M Control Modules, Control-M/Forecast, and BMC Batch Impact Manager. BMC Control-M/EM is a monitoring and management tool for the enterprise batch scheduling environment. It allows users to manage job processing across all platforms supported by instances of Control-M/Server and Control-M/Ag... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Online BMC - Online - Americas 5 18-Mar-13 Instructor-Led Classroom BMC - Paris, FR 6 18-Mar-13 Instructor-Led Classroom BMC - Egham, UK 7 22-Apr-13 Instructor-Led Online BMC - Online - AP 10 22-Apr-13 Instructor-Led Classroom BMC - Houston, TX 15 13-May-13 Instructor-Led Classroom BMC - Egham, UK 9 13-May-13 Instructor-Led Classroom BMC - Paris, FR 9 10-Jun-13 Instructor-Led Online BMC - Online - Americas 10 10-Jun-13 Instructor-Led Online BMC - Online - EMEA 10Published: 11-Mar-13 Page 31 of 79
    • CONTROL M BMC Control-M/Enterprise Manager 7.0: Foundation (WBT) This is an introductory course designed to teach basic AUTO-1EMF-0700 concepts of distributed Control-M, and to familiarize students with the functionality of Control-M/Enterprise Manager and Duration: 6 hour(s) the companion scheduling product, Control-M/Desktop. The BMC Control-M/Enterprise Manager 7.0: Foundation (WBT) teaches Control-M Schedulers and Batch Operators how to navigate in a production environment using the Control-M/Enterprise Manager user interface. The first two modules teach the basic flow and functions of Co... BMC Control-M/Enterprise Manager 7.0: Scheduling The BMC Control-M/Enterprise Manager 7.0: Scheduling AUTO-2EMS-0700 course provides IT professionals with the concepts and hands-on experience of using distributed Control-M products Duration: 5 day(s) to monitor and manage their production environment. The course covers features and functionality found in both the Control-M/EM and Control-M/Desktop interfaces, including the creation and managing of job processing definitions. Following the completion of this BMC Control-M/Enterprise Manager 7.0: Scheduling course, you will ha... Date Modality Location Open Seats 25-Mar-13 Instructor-Led Classroom BMC - Paris, FR 2 15-Apr-13 Instructor-Led Classroom BMC - Houston, TX 14 15-Apr-13 Instructor-Led Online BMC - Online - AP 10 22-Apr-13 Instructor-Led Classroom BMC - Paris, FR 10 22-Apr-13 Instructor-Led Classroom BMC - Egham, UK 10 27-May-13 Instructor-Led Classroom BMC - Paris, FR 9 03-Jun-13 Instructor-Led Online BMC - Online - Americas 11 03-Jun-13 Instructor-Led Online BMC - Online - EMEA 9Published: 11-Mar-13 Page 32 of 79
    • CONTROL M BMC Control-M/Forecast (WBT) The BMC Control-M/Forecast online course provides BMC AUTO-MFCT-0100 Control-M administrators and schedulers with the concepts and knowledge required to Duration: 1 hour(s) install, configure, and start using BMC Control-M/Forecast to display future job schedules, and to analyze future batch flows of selected jobs and business services using What-if scenarios. Additionally, students will learn to generate reports based on BMC Control-M/Forecast data.Published: 11-Mar-13 Page 33 of 79
    • D&A BMC Analytics for BSM 7.6.01: Administering (WBT) The BMC Analytics for BSM 7.6.01: Administering online RSMG-ABSM-7601 course introduces students to the reporting capabilities of BMC Analytics for BSM. The course focuses primarily on Duration: 3 hour(s) giving students a basic understanding of the architecture, concepts, configurations, and reporting functions. Additionally, students will learn to create and customize reports specific to their environment. BMC Analytics for Business Service Management 7.6.04: Using (WBT) The BMC Analytics for Business Service Management 7.6.04: SPPT-ABMU-0764 Using online course enables IT employees and managers to execute, schedule, modify, and export various pre-existing Duration: 2 hour(s) reports in BMC Analytics for BSM. The course also teaches how to create new reports by using the SAP Business Objects InfoView tool. BMC Analytics for BSM brings siloed data together into a business-intelligence solution that enables management to make informed decisions based on real information and not on assumptions. BMC... BMC Dashboards for BSM 2.x: Administering (WBT) This course covers the need for and importance of the BMC RSMG-DBBA-0200 Dashboards for BSM product and its role in Business Service Management (BSM) and IT management. Duration: 3 hour(s) The primary topics of discussion include product architecture, product installation, the role BMC Dashboards for BSM plays in the enterprise, and the importance of adequately planning for its installation. The two primary dashboard consoles – the user console and the administrator console – are also described.Published: 11-Mar-13 Page 34 of 79
    • D&A BMC Dashboards for BSM 7.6.03: Administering and Using (WBT) This course covers the need for and importance of the BMC SPPT-DBMA-0763 Dashboards for BSM product and its role in Business Service Management (BSM) and IT management. The primary topics Duration: 2 hour(s) of discussion include product architecture, use of the Administrator Console, and need for creating custom pods. The course also helps you understand how you can use the User Console to create and manage dashboards.Published: 11-Mar-13 Page 35 of 79
    • DISCOVERY BMC Atrium CMDB 7.5: Administering - Part 1 (WBT) The BMC Atrium CMDB 7.5: Administering – Part 1 course RSMG-ACM1-0750 identifies basic BMC Atrium CMDB functionality. Concepts are taught through engaging activities and demonstrations. Duration: 6 hour(s) BMC Atrium CMDB 7.5: Administering - Part 2 BMC Atrium CMDB 7.5: Administering – Part 2 extends the RSMG-ACM2-0750 concepts that were introduced in BMC Atrium CMDB 7.5: Administering – Part 1. Students will learn how the Atrium Duration: 5 day(s) product enables the ITIL® Configuration Management process to function at its optimum level. The course is structured using a real-world case study that represents typical issues Configuration Managers deal with as they begin to implement the Configuration Management Process using BMC Atrium. The course will take the student from... BMC Atrium CMDB 7.5: Administering - Part 3 BMC Atrium CMDB 7.5: Administering - Part 3 covers many RSMG-ACM3-0750 advanced topics for the administration, implementation, and configuration of the BMC Atrium CMDB. Topics include Duration: 5 day(s) modeling complex applications; extending the Common Data Model (CDM); building data transfers in the Atrium Integration Engine (AIE) using XML and CSV files as data sources; configuring the CMDB to support Asset Management; reconciling across multiple discovery datasets; integrating the CMDB with Web Services; and working with va...ITIL® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 36 of 79
    • DISCOVERY BMC Atrium CMDB 7.6.03: Administering - Part 1 (WBT) This online course provides the basic fundamentals for using RSMG-ACM1-0763 the BMC Atrium CMDB 7.6.03 product. Duration: 6 hour(s) BMC Atrium concepts, console features, and basic techniques are taught using task demonstrations, and product simulations. The self-paced module quizzes allow you to test your skills along the way. BMC Atrium CMDB 7.6.03: Whats New (WBT) This online course provides BMC Atrium CMDB 7.5 users, RSMG-ACMW-0763 managers, administrators, and developers with an overview of the new features and functionality of BMC Atrium CMDB Duration: 2 hour(s) 7.6.03. Students are exposed to the enhanced Atrium Explorer Interface; new deprecation model for backward compatibility of CDM classes; automated row-level permissions on CIs and relationships for groups; accurate software license management; the performance enhancements in the reconciliation of datasets; and the improved Nor... BMC Atrium CMDB 7.6.04: Administering - Part 1 (WBT) This online course provides the fundamentals for using the RSMG-ACM1-0764 BMC Atrium CMDB 7.6.03 and 7.6.04 products. Duration: 6 hour(s) BMC Atrium concepts, console features, and basic techniques are taught using task demonstrations and product simulations. The self-paced module quizzes allow you to test your skills as the course progresses.Published: 11-Mar-13 Page 37 of 79
    • DISCOVERY BMC Atrium CMDB 7.6.04: Administering - Part 2 This course is designed for administrators and users RSMG-ACM2-0764 responsible for administering or using the BMC Atrium CMDB 7.6.04 product. Duration: 5 day(s) Participants will learn how to: use the BMC Atrium CMDB Core Console to manage everything from the Common Data Model (including using the new deprecation utility); deprecate classes and attributes; create CIs; customize CI searches by using the new query builder; control access to the CMDB by applying permissions to specific instances; use the new Atrium Integrator fe... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Classroom BMC - Egham, UK 4 11-Mar-13 Instructor-Led Online BMC - Online - AP 7 18-Mar-13 Instructor-Led Online BMC - Online - Americas 8 01-Apr-13 Instructor-Led Online BMC - Online - Americas 1 08-Apr-13 Instructor-Led Online BMC - Online - Americas 12 08-Apr-13 Instructor-Led Online BMC - Online - Americas 11 15-Apr-13 Instructor-Led Online BMC - Online - AP 10 15-Apr-13 Instructor-Led Online BMC - Online - Americas 12 15-Apr-13 Instructor-Led Online BMC - Online - EMEA 7 22-Apr-13 Instructor-Led Online BMC - Online - Americas 12 06-May-13 Instructor-Led Classroom BMC - Houston, TX 16 13-May-13 Instructor-Led Classroom BMC - Moscow, RU 10 13-May-13 Instructor-Led Classroom BMC - Sydney, AU 12 13-May-13 Instructor-Led Classroom BMC - Melbourne, AU 12 20-May-13 Instructor-Led Online BMC - Online - Americas 11 20-May-13 Instructor-Led Classroom BMC - Egham, UK 10 20-May-13 Instructor-Led Online BMC - Online - AP 10 03-Jun-13 Instructor-Led Classroom BMC - McLean, VA 15Published: 11-Mar-13 Page 38 of 79
    • DISCOVERY BMC Atrium CMDB 7.6.04: Administering - Part 3 This course covers advanced topics for the administration, RSMG-ACM3-0764 implementation, and configuration of the BMC Atrium CMDB. Through a combination of experience, lecture, lab exercises, Duration: 5 day(s) interactive scenarios, and collaborative discussions, you will learn to: model complex applications; extend the Common Data Model (CDM); use the Pentaho Spoon graphical user interface to build data transfer jobs with XML and CSV files as data sources; debug data integration jobs in Spoon; configure the CMDB to support As... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Classroom BMC - Egham, UK 5 25-Mar-13 Instructor-Led Online BMC - Online - Americas 10 08-Apr-13 Instructor-Led Online BMC - Online - Americas 10 22-Apr-13 Instructor-Led Online BMC - Online - EMEA 9 22-Apr-13 Instructor-Led Online BMC - Online - Americas 12 06-May-13 Instructor-Led Online BMC - Online - Americas 12 13-May-13 Instructor-Led Classroom Materna - Dortmund, DE 12 20-May-13 Instructor-Led Classroom BMC - Melbourne, AU 12 27-May-13 Instructor-Led Online BMC - Online - AP 10 03-Jun-13 Instructor-Led Classroom BMC - Egham, UK 10 10-Jun-13 Instructor-Led Classroom BMC - McLean, VA 15 10-Jun-13 Instructor-Led Classroom BMC - Egham, UK 10 BMC Atrium CMDB 8.0.00: Whats New (WBT) The BMC Atrium CMDB 8.0.00: What’s New course is SPPT-ACMW-0800 designed for CMDB administrators, configuration managers, and application developers with previous BMC Atrium CMDB Duration: 2 hour(s) 7.6.04 education and experience. This self-paced course introduces participants to the new features in BMC Atrium CMDB 8.0.00. The course is designed for individuals who have progressed through the BMC Atrium CMDB 7.6.04 learning path and want to learn how the new changes will impact the way they perform key functions in the CMDB whe...Published: 11-Mar-13 Page 39 of 79
    • DISCOVERY BMC Atrium Core CMDB 7.5: Whats New (WBT) This online course provides BMC Atrium CMDB 2.x managers, RSMG-ACMW-0750 administrators, and developers with an overview of the new features and functionality of BMC Atrium CMDB 7.5. Duration: 4 hour(s)Published: 11-Mar-13 Page 40 of 79
    • IDM BMC Identity Management Suite 7.5: Core Components This course encompasses the BMC Identity Management BSMG-MSCC-0750 Suite v7.5 core components: the Suite 7.5 interface, User Administration Manager, Password Manager, and Compliance Duration: 5 day(s) Manager. In addition to gaining experience with the installation and configuration of core components, you will learn about Suite 7.5 architecture and the relationships between various components. BMC Identity Management: Administering - Part 1 This course provides instruction in the setup, BSMG-SBAS-0330 implementation, and customization options of the Enterprise SecurityStation (ESS) graphical user interface (GUI). Duration: 4 day(s) BMC Identity Management: Administering - Part 2 This course provides instruction and hands-on practice in the BSMG-SADV-0330 setup, implementation, and customization options of the Enterprise SecurityStation (ESS) server, BMC Identity Duration: 4 day(s) Management Agents, and BMC Identity Management/Password Manager. Recommended for exits and pre/post scripts: UNIX Shell script programming, Windows Batch programming, or TCL script programming. Basic knowledge of the functioning of the Enterprise SecurityStation (ESS) Console or Windows GUI is also recommended.Published: 11-Mar-13 Page 41 of 79
    • ITIL Airport Simulation - BSM International Airport Simulation – BSM International is designed to provide ITIL-ASIM-0100 an understanding of IT Service Management processes and functions. This Duration: 1 day(s) workshop uses simulation and experiential learning to give the student a better understanding of the process requirements that underpin a successful enterprise management or business impact management implementation. At the conclusion of the one-day training, each student will have a better understanding of how the IT Infrastructure Library (ITIL®) best practice... IT Service Management Reflection Workshop The ITSM Reflection Workshop is a one-day interactive ITIL-3RWS-0100 course facilitated by BMC Educational Services instructors. Workshop participants Duration: 1 day(s) will be able to map their own environments to the principles taught in the Airport Simulation - BSM International course. At the end of the workshop, teams will have mapped a maturity path for selected processes, people skills, and applications, and will have created possible scenarios to improve communication, cooperation, and unity between IT and Businesses... ITIL®: Service Design Lifecycle The intermediate level ITIL®: Service Design Lifecycle ITIL-SDLC-0100 course offers the ability to specialize in the Service Design stage of the ITIL Service Lifecycle. It covers an introduction Duration: 4 day(s) to the Service Lifecycle, the principles, processes, functions, and activities within the Service Design stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on enabling Service Delivery by designing services in-line with the Service Strategy. An int...ITIL® is a Registered Trade Mark of the Cabinet OfficeIT Infrastructure Library® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 42 of 79
    • ITIL ITIL®: Awareness (WBT) This three-hour course introduces the IT Infrastructure ITIL-3FAW-0100 Library® (ITIL®) and its proven processes for successfully managing Duration: 3 hour(s) IT infrastructures. Participants gain awareness of ITIL methodologies, concepts, and terminology and become conversant in the business value of ITIL.ITIL® is a Registered Trade Mark of the Cabinet Office ITIL®: Continual Service Improvement Lifecycle The intermediate level ITIL®: Continual Service ITIL-CSIL-0100 Improvement Lifecycle course offers the ability to specialize in the Continual Service Improvement stage of the ITIL Duration: 4 day(s) Service Lifecycle. It covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within the Continual Service Improvement stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on enabling service improvement through a contro... ITIL®: Foundation (WBT) This 16.50-hour course introduces learners to the Lifecycle ITL9321E of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core Duration: 17 hour(s) disciplines of ITIL®. Exclusive course features include the scenario-based training approach, a Quick Reference Card, and a First Aid Kit. The simulation in the course allows participants to attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, learners attend di...ITIL® is a Registered Trade Mark of the Cabinet OfficeIT Infrastructure Library® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 43 of 79
    • ITIL ITIL®: Foundation and Examination This course introduces the IT Infrastructure Library® ITIL-3FEI-0100 (ITIL®) and the concept of IT Service Management (ITSM). It outlines the processes Duration: 3 day(s) required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL. Note: The ILO version of this course (online) requires participants who want to become certified to take the ITIL® V3: Foundation and Examination course through PSI, BMC... Date Modality Location Open Seats 25-Mar-13 Instructor-Led Online BMC - Online - Americas 8 15-Apr-13 Instructor-Led Online BMC - Online - Americas 8 15-Apr-13 Instructor-Led Classroom BMC - Sydney, AU 11 29-Apr-13 Instructor-Led Classroom BMC - Melbourne, AU 12 20-May-13 Instructor-Led Online BMC - Online - EMEA 10 29-May-13 Instructor-Led Online BMC - Online - Americas 11 ITIL®: Managing Across the Lifecycle This intermediate-level course offers candidates the ability to ITIL-3MAL-0100 achieve the ITIL® Expert certification upon passing the ITIL: Managing Across the Lifecycle exam. This certification Duration: 5 day(s) completes the ITIL Intermediate Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the lifecycle practices. Participants will learn to implement, manage, and improve Service Management according to ITIL guidelines. An...ITIL® is a Registered Trade Mark of the Cabinet OfficeIT Infrastructure Library® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 44 of 79
    • ITIL ITIL®: Operational Support and Analysis Capability The intermediate level ITIL® Operational Support and ITIL-OSAC-0100 Analysis course offers a role-based hands-on experience and in-depth coverage of the Operational Support and Analysis Duration: 5 day(s) cluster of processes and functions according to ITIL. An interactive approach is used, combining lecture, discussion, and exercises. Note: Candidates are required to read the APMG Terms and Conditions carefully before signing up for the class. ITIL® is a Registered Trade Mark of the Cabinet Office. ITIL®: Planning Protection and Optimization Capability The intermediate level ITIL®: Planning, Protection and ITIL-PPOC-0100 Optimization course offers a role based hands-on experience and in-depth coverage of the Planning, Protection, and Duration: 5 day(s) Optimization cluster of processes and functions according to ITIL. An interactive approach is used combining lecture, discussion, and exercises. Note: Candidates are required to read the APMG Terms and Conditions carefully before signing up for the class.ITIL® is a Registered Trade Mark of the Cabinet Office. ITIL®: Release, Control and Validation Capability The intermediate level ITIL®: Release, Control and ITIL-RCVC-0100 Validation Capability course offers a role based hands-on experience and in-depth coverage of the Release, Control, Duration: 5 day(s) and Validation cluster of processes and functions according to ITIL. An interactive approach is used combining lecture, discussion, and exercises. Note: Candidates are required to read the APMG Terms and Conditions carefully before signing up for the class.ITIL® is a Registered Trade Mark of the Cabinet Office.ITIL® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 45 of 79
    • ITIL ITIL®: Service Offerings and Agreements Capability The intermediate level ITIL®: Service Offerings and ITIL-SOAC-0100 Agreements Capability course offers a role based hands-on experience and in-depth coverage of the Service Offerings Duration: 5 day(s) and Agreements cluster of processes and functions according to ITIL. An interactive approach is used combining lecture, discussion, and exercises. Note: Candidates are required to read the APMG Terms and Conditions carefully before signing up for the class.ITIL® is a Registered Trade Mark of the Cabinet Office. ITIL®: Service Operation Lifecycle The intermediate level ITIL®: Service Operation Lifecycle ITIL-SOLC-0100 course offers the ability to specialize in the Service Operation stage of the ITIL Service Lifecycle. It covers an introduction Duration: 4 day(s) to the Service Lifecycle, the principles, processes, functions and activities within the Service Operation stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on organizing and maintaining the day-to-day Service Operation. An interactive appro... ITIL®: Service Strategy Lifecycle The intermediate level ITIL®: Service Strategy Lifecycle ITIL-SSLC-0100 course offers the ability to specialize in the Service Strategy stage of the ITIL Service Lifecycle. It covers an introduction Duration: 4 day(s) to the Service Lifecycle, the principles, processes, functions and activities within the Service Strategy stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on the value of IT services and how to achieve alignment with business goals. An intera...ITIL® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 46 of 79
    • ITIL ITIL®: Service Transition Lifecycle The intermediate level ITIL®: Service Transition Lifecycle ITIL-STLC-0100 course offers the ability to specialize in the Service Transition stage of the ITIL Service Lifecycle. It covers an Duration: 4 day(s) introduction to the Service Lifecycle, the principles, processes, functions, and activities within the Service Transition stage of the ITIL Service Lifecycle, along with technology and implementation considerations. This lifecycle stage focuses on putting services into operation without disruption to the business. An intera...ITIL® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 47 of 79
    • Other BMC IT Business Management 7.6.04: Overview (WBT) This web based training provides administrators and their SPPT-ITBO-0764 managers with the information needed to use BMC IT Business Management 7.6.04 to implement and deliver Duration: 3 hour(s) service cost management, demand management, resource management, supplier management, and financial planning and budgeting. BMC Mainview For DB2 (WBT) The BMC MainView for DB2 online course provides systems AUTO-MVFD-1010 programmers and database administrators with an overview of how to access and utilize DB2 system and application Duration: 1 hour(s) performance monitoring and analysis functions within BMC MainView for DB2. BMC Mainview for IMS (WBT) The BMC MainView for IMS online course provides systems AUTO-MVIM-0460 programmers and database administrators with an overview of how to navigate within MainView for IMS to access and Duration: 1 hour(s) utilize system and application performance monitoring within BMC MainView for IMS. BMC Mainview for Websphere Application Server (WBT) The BMC MainView for WebSphere Application Server online AUTO-MWAS-0310 course provides administrators with an overview of how to access and utilize system and application performance Duration: 1 hour(s) monitoring and analysis functions within BMC MainView for WebSphere Application Server.Published: 11-Mar-13 Page 48 of 79
    • Other BMC Network Automation 8.1: Foundation The BMC Network Automation 8.1: Foundation course AUTO-BNAF-0810 presents information on how to use BMC Network Automation 8.1 to administer networks on a Duration: 3 day(s) day-to-day basis. This course provides extensive hands-on exercises with the software user interface and covers all major aspects of using the software. The BMC Network Automation 8.1: Foundation course also presents information on installing and configuring the Microsoft Windows version of the software, integrating the software with third-party softwa... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Online BMC - Online - Americas 10 25-Mar-13 Instructor-Led Classroom BMC - Egham, UK 10 03-Apr-13 Instructor-Led Classroom BMC - Egham, UK 10 29-May-13 Instructor-Led Online BMC - Online - Americas 12 29-May-13 Instructor-Led Online BMC - Online - EMEA 10Published: 11-Mar-13 Page 49 of 79
    • PPM BMC Event Manager 7.x: Administering To get the most value from Business Service Management RSMG-BEMG-0720 (BSM), you need to get the most value from BMC Event Manager. This course teaches the basic concepts of BMC Duration: 5 day(s) Event Manager and covers product installation, administration, configuration, event collectors and groups, policies, rule writing, class definitions, command line interface (CLI), and event management. Hands-on labs allow the participants to experience and experiment with the concepts presented in the class. This course is targeted ... BMC Performance Manager Console 7.8: Administering - Part 1 This course is the flagship for all BMC Performance Manager IFMG-BAP1-0780 Infrastructure Solution courses. It is designed for administrators beginning to work Duration: 5 day(s) with the product and teaches you how to implement and manage the BMC Performance Manager for Servers and BMC Performance Manager for Console products. In this course, you will learn the architecture and the core concepts of the BMC Performance Manager Infrastructure Solution software. The course includes instruction on key areas of the software,... Date Modality Location Open Seats 08-Apr-13 Instructor-Led Classroom ITConcepts - Bonn, DE 10 20-May-13 Instructor-Led Online BMC - Online - Americas 9Published: 11-Mar-13 Page 50 of 79
    • PPM BMC Performance Manager Portal 2.x: Administering and Developing This intense boot-camp style course focuses on installation, IFMG-PMAD-0260 configuration, management, and development for the BMC Performance Manager Portal version 2.5. Familiarity with Duration: 5 day(s) distributed systems environments, Knowledge of Windows 2003 Server, Microsoft Web Server config. and use of Web Browsers, Basic Knowledge using the PATROL Classic Console (Required SDK Develop. module) & basic scripting experience is helpful. BMC Performance Manager Solutions Overview (WBT) This web-based course is designed to teach basic concepts IFMG-BSP1-0210 and familiarize the student with the BMC Performance Manager products. This course will introduce the Duration: 3 hour(s) architecture, solution set, and top features of both BMC Performance Manager Portal and BMC Performance Manager Console solutions. BMC ProactiveNet Performance Management 8.0: Administering In this five-day workshop, participants gain competency in IFMG-PPM1-0800 using BMC ProactiveNet Performance Management 8.0 and performing their daily administrative tasks. The key topics Duration: 5 day(s) are presented through discussion, demonstrations, and lab exercises based on User Console, Administration Console, Event Administration, Analytics, Monitors, and Adapters. In addition, the course highlights the new enhancements and revisions made to the product, and how the changes may impact the user environment. The course ...Published: 11-Mar-13 Page 51 of 79
    • PPM BMC ProactiveNet Performance Management 8.5 for Operators (WBT) This online course explains the BMC ProactiveNet ASSR-PPMO-0850 Performance Management 8.5 architecture, terminology, concepts, and procedures that will help learners use the BMC Duration: 5 hour(s) ProactiveNet Operations Console. This course is designed for BMC ProactiveNet Performance Management 8.5 Operators and introduces the important functions and capabilities of the Operations Console. The course includes several demonstrations that will help you understand and perform various BMC ProactiveNet Operations Console tasks su... BMC ProactiveNet Performance Management 8.5: Administering - Part 1 In this five-day workshop, participants will gain competency IFMG-PPM1-0850 in performing BMC ProactiveNet Performance Management 8.5 administrative tasks. Duration: 5 day(s) The key topics are presented through discussion, demonstrations, and lab exercises based on BMC Performance Manager Console (PATROL), Operations Console, Administration Console, Event Administration, Analytics, Monitors, and Adapters. In addition, the course highlights the new enhancements and revisions made to the product and how the changes may impact ... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Classroom BMC - Shanghai, CN 5Published: 11-Mar-13 Page 52 of 79
    • PPM BMC ProactiveNet Performance Management 8.5: Administering - Part 2 In this five-day workshop, participants will gain competency IFMG-PPM2-0850 in performing event and service management tasks in BMC ProactiveNet Performance Management 8.5. Duration: 5 day(s) The key topics are presented through discussion, demonstrations, and lab exercises, based on Knowledge Base Management, Collectors, Event Adapters, Event Management Policies, Event Rules, creating service models in BMC ProactiveNet Administration Console, and the Impact Model Designer in BMC Atrium Configuration Management Database (CMDB... Date Modality Location Open Seats 20-Mar-13 Instructor-Led Classroom Billing - EMEA - DACH - Zurich Area 5 25-Mar-13 Instructor-Led Online BMC - Online - Americas 12 08-Apr-13 Instructor-Led Classroom BMC - Houston, TX 13 22-Apr-13 Instructor-Led Online BMC - Online - Americas 9 22-Apr-13 Instructor-Led Online BMC - Online - AP 8 22-Apr-13 Instructor-Led Classroom ITConcepts - Bonn, DE 10 13-May-13 Instructor-Led Online BMC - Online - Americas 11 20-May-13 Instructor-Led Online BMC - Online - EMEA 9 27-May-13 Instructor-Led Online BMC - Online - Americas 12 03-Jun-13 Instructor-Led Classroom BMC - Melbourne, AU 12 03-Jun-13 Instructor-Led Classroom BMC - Sydney, AU 12 10-Jun-13 Instructor-Led Online BMC - Online - Americas 12 BMC ProactiveNet Performance Management 8.6: Whats New (WBT) This online course familiarizes learners with the new features ASSR-PMWN-0860 of BMC ProactiveNet Performance Management 8.6. This course also reviews the key attributes of VMware Duration: 4 hour(s) environment monitoring with PATROL for Virtual Server Knowledge Module (KM), and provides an overview of the new Instance to Device Mapping feature that leverages PATROL for Virtual Servers KM monitoring data. Learners will develop skills in installing BMC ProactiveNet Performance Management 8.6 with Oracle, Dynamic Collection Host (...Published: 11-Mar-13 Page 53 of 79
    • PPM BMC ProactiveNet Performance Management 9.0: Whats New (WBT) The BMC ProactiveNet Performance Management 9.0: What’s ASSR-PMWN-0900 New course familiarizes learners with the new features in BMC ProactiveNet Performance Management 9.0. This course Duration: 4 hour(s) presents information on what’s new in the latest BMC ProactiveNet Performance Management release with respect to installation and platform support, enhancements in product features, product functionality, integrations, and upgrade considerations. This interactive Web-based training includes demonstrations, simulations, and kno... BMC Service Impact Manager 7.x: Administering Imagine you have several technical problems that need to be RSMG-SIMG-0720 resolved. How will you decide which problem to resolve first? BMC Service Impact Manager helps your customers to Duration: 3 day(s) identify, prioritize, and resolve technical problems in their organizations, based on impact to their business. BMC Transaction Management Application Response Time: Product Administration and Development with TM-ART Workbench This course provides in-depth instruction at using the TMART ASSR-TMTW-0100 Workbench development tools to create monitor scripts that can be loaded in the TMART monitoring environment to Duration: 5 day(s) measure user response time using Execution Server remote points of presence (robots). BMC Transaction Management Application Response Time, TM-ART, measures end-user experiences by simulating an end-users actions based on a script recorded and modified using the Workbench tools which is loaded into the Central server and sche... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Online BMC - Online - EMEA 5 18-Mar-13 Instructor-Led Online BMC - Online - Americas 9Published: 11-Mar-13 Page 54 of 79
    • REMEDY AlarmPoint Advanced This course is offered to build upon knowledge gained in the ALM-5-09 base AlarmPoint Administrator Course. The focus of this course is to educate students in more advanced topics Duration: 5 day(s) around installation, configuration and customization and extension of the AlarmPoint product. The training exercises focus on building a complete solution with the available AlarmPoint toolkits, including custom integrations, web page development, web services, and data synchronization. BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Online Assessment The BMC Certified Professional: BMC Remedy IT Service SPPT-CERT-SS76-PA Management 7.6.04 Online Assessment is a prerequisite to taking the BMC Certified Professional: BMC Remedy IT Duration: 2 hour(s) Service Management 7.6.04 Practical Exam, and is the first step to obtaining BMC Certified Professional for BMC Remedy IT Service Management certification. The certification online assessment ensures that participants have the knowledge necessary to attend the practical exam.Published: 11-Mar-13 Page 55 of 79
    • REMEDY BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Practical Exam Companies implementing BMC Remedy IT Service SPPT-CERT-SS76-PP Management realize full value only when their solution is effectively implemented. To ensure implementations are Duration: 5 day(s) performed to best practice standards, BMC Software maintains a technical certification program. The BMC Certified Professional for BMC Remedy IT Service Management practical exam will validate the technical competencies and implementation methods needed to successfully implement out-of-the-box (OOTB) baseline functionality for BMC Remedy ... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Classroom BMC - Egham, UK 6 01-Apr-13 Instructor-Led Classroom BMC - Pune, IN 10 08-Apr-13 Instructor-Led Classroom BMC - Egham, UK 9 08-Apr-13 Instructor-Led Classroom BMC - Houston, TX 16 06-May-13 Instructor-Led Classroom BMC - McLean, VA 16 13-May-13 Instructor-Led Classroom VVL Systems & Consulting - Columbia, MD 10 13-May-13 Instructor-Led Classroom BMC - Pune, IN 10 03-Jun-13 Instructor-Led Classroom BMC - Egham, UK 10 10-Jun-13 Instructor-Led Classroom BMC - Pune, IN 10 BMC Remedy AR System 7.5: Developer - Part 1 (WBT) In this course, you will learn a best practices development RSMG-ARD1-0750 process for building diverse and robust AR System applications, from requirements analysis and planning to Duration: 6 hour(s) system rollout. This course focuses on learning how to effectively gather application requirements and how to design, develop, and implement an AR System application to meet those requirements. These principles are applied and reinforced through the use of a case study.Published: 11-Mar-13 Page 56 of 79
    • REMEDY BMC Remedy AR System 7.5: Developer - Part 2 In this course, you will learn how to build advanced RSMG-ARD2-0750 application features in BMC Remedy AR System 7.5. Through a combination of lecture and lab exercises, interactive Duration: 5 day(s) scenarios, and collaborative discussions, you will learn how to create a deployable application, build advanced functionality within that deployable application, and customize it for the Web. You will also learn about several new features such as Formatted Tooltips, Cell-Based Tables, Working Lists, and Data Visualization fields. ... BMC Remedy AR System 7.5: Developer Certification In this 5-day session your AR System 7.5 knowledge is RSMG-ARD3-0750 tested and your ability to build an effective and efficient AR System application, based on supplied requirements, is Duration: 5 day(s) validated. The skills tested are taught in the prerequisite AR System 7.5 courses. However, knowledge gained from the perquisite courses should be combined with relevant field experience before an individual attempts the examination. BMC Remedy AR System 7.5: Foundation - Part 1 (WBT) In this highly interactive Web-based training, participants RSMG-ARF1-0750 learn foundation concepts necessary to administer AR System 7.5. This course introduces AR System architecture, Duration: 6 hour(s) concepts, and terminology. Participants learn how to navigate BMC Remedy User and BMC Remedy Developer Studio in order to perform administrative tasks.Note: Successful completion of this course is a prerequisite for the BMC Remedy AR System 7.x: Foundation – Part 2 course.Published: 11-Mar-13 Page 57 of 79
    • REMEDY BMC Remedy AR System 7.5: Foundation - Part 2 In this course, participants learn how to administer and build RSMG-ARF2-0750 applications in AR System 7.5. Through a combination of lecture and lab exercises, participants learn how to perform Duration: 5 day(s) the tasks of an AR System Administrator, from managing user access to maintaining an application, and how to develop and customize basic AR System objects. The first module of this course consists of an intensive lab exercise that provides an opportunity for participants to demonstrate their proficiency in the knowl... BMC Remedy AR System 7.5: Foundation - Part 2: Post Course Supplement (WBT) This supplement serves as a reference for those who have RSMG-ARFS-0750 completed the BMC Remedy AR System 7.5: Foundation – Part 2 course by providing recorded steps of the key Duration: 4 hour(s) demonstrations shown in class. Note: This product is not a standalone offering. It is included in the price of, and offered exclusively with, the BMC Remedy AR System 7.5: Foundation – Part 2 course. BMC Remedy AR System 7.5: Whats New (ILT) This course introduces you to the new features and RSMG-ARWI-0750 functionality of BMC Remedy AR System 7.5 through a combination of lecture and lab. The labs allow you to work in Duration: 3 day(s) an AR System 7.5 environment and give you hands-on practice building and testing the new features in this release.Published: 11-Mar-13 Page 58 of 79
    • REMEDY BMC Remedy AR System 7.5: Whats New (ODL) This course introduces you to the new features and RSMG-ARWN-0750 functionality of BMC Remedy AR System 7.5 through a combination of engaging Web-based content and access to a Duration: 18 hour(s) remote lab. The remote lab allows you to work in a real AR System 7.5 environment and gives you hands-on experience building and testing the new features in this release. ALERT: From the date of registration confirmation, you have 90 days of access to the core educational content, and 5 consecutive days of your choosing to access the re... BMC Remedy AR System 7.6.03: Whats New (ODL) This course introduces you to the new features and RSMG-ARWN-0763 functionality of BMC Remedy AR System 7.6.03 through a combination of engaging Web-based content and access to a Duration: 18 hour(s) remote lab. The remote lab allows you to work in a real AR System 7.6.03 environment and gives you hands-on experience building and testing the new features in this release. ALERT: Please do not register for this course if you do not have prior experience working with BMC Remedy AR System 7.5. ALERT: From the date of registration co... BMC Remedy AR System 7.6.04: Developer - Part 1 (WBT) In this course, you will learn a best practices development SPPT-ARD1-0764 process for building diverse and robust AR System applications, from requirements analysis and planning to Duration: 6 hour(s) system rollout. This course focuses on learning how to effectively gather application requirements and how to design, develop, and implement an AR System application to meet those requirements. These principles are applied and reinforced through the use of a case study.Published: 11-Mar-13 Page 59 of 79
    • REMEDY BMC Remedy AR System 7.6.04: Developer - Part 2 In this course, you will learn how to build advanced SPPT-ARD2-0764 application features in BMC Remedy AR System 7.6.04. Through a combination of Duration: 5 day(s) lecture and lab exercises, interactive scenarios, and collaborative discussions, you will learn how to create a deployable application, build advanced functionality within that deployable application, and customize it for the Web. You will also learn about several new features such as Inline Forms, Skins, Floating Panels, Context Menu for Tables, and Rich-text form... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Online BMC - Online - EMEA 4 01-Apr-13 Instructor-Led Online BMC - Online - Americas 8 29-Apr-13 Instructor-Led Classroom BMC - McLean, VA 16 03-Jun-13 Instructor-Led Online BMC - Online - Americas 12 10-Jun-13 Instructor-Led Classroom BMC - Egham, UK 10 BMC Remedy AR System 7.6.04: Developer Certification In this five-day session, your AR System 7.6.04 knowledge is SPPT-ARD3-0764 tested and your ability to build an effective and efficient AR System application, based on supplied requirements, is Duration: 5 day(s) validated. The skills tested are taught in the prerequisite AR System 7.6.04 courses. However, knowledge gained from the perquisite courses should be combined with relevant field experience before an individual attempts the examination. Date Modality Location Open Seats 11-Mar-13 Instructor-Led Classroom BMC - McLean, VA 13Published: 11-Mar-13 Page 60 of 79
    • REMEDY BMC Remedy AR System 7.6.04: Foundation - Part 1 (ODL) In this highly interactive On Demand Learning (ODL) course, RSMG-ARF1-0764 participants learn foundation concepts necessary to administer and develop applications in BMC Remedy AR Duration: 18 hour(s) System 7.6.04. This course introduces AR System architecture, concepts, and terminology. Participants learn how to navigate BMC Remedy User, BMC Remedy Mid Tier, and BMC Remedy Developer Studio in order to perform various tasks. In addition to the online course content, participants also are given access to a remote lab environment. ... BMC Remedy AR System 7.6.04: Foundation - Part 2 In this course, you learn how to administer and build RSMG-ARF2-0764 applications in AR System 7.6.04. Through a combination of lecture and lab exercises, you learn how to perform the tasks Duration: 5 day(s) of an AR System Administrator, from managing user access to maintaining an application. In addition, you learn how to develop and customize basic AR System objects. The first module of this course consists of a quiz that provides an opportunity for you to demonstrate your proficiency of the knowledge and skills learne... Date Modality Location Open Seats 18-Mar-13 Instructor-Led Classroom BMC - Paris, FR 4 01-Apr-13 Instructor-Led Online BMC - Online - Americas 11 15-Apr-13 Instructor-Led Classroom BMC - Egham, UK 9 15-Apr-13 Instructor-Led Online BMC - Online - Americas 10 22-Apr-13 Instructor-Led Online BMC - Online - Americas 11 06-May-13 Instructor-Led Online BMC - Online - Americas 12 06-May-13 Instructor-Led Classroom Blue Turtle Technologies - Cape Town, ZA 7 13-May-13 Instructor-Led Classroom BMC - Egham, UK 9 20-May-13 Instructor-Led Classroom BMC - Houston, TX 16 20-May-13 Instructor-Led Classroom BMC - McLean, VA 16 27-May-13 Instructor-Led Classroom BMC - Moscow, RU 10 03-Jun-13 Instructor-Led Online BMC - Online - Americas 12 03-Jun-13 Instructor-Led Online BMC - Online - Americas 12Published: 11-Mar-13 Page 61 of 79
    • REMEDY BMC Remedy AR System 7.6.04: Whats New (ODL) This course introduces you to the new features and RSMG-ARWN-0764 functionality of BMC Remedy AR System 7.6.04 through a combination of engaging Web-based content and access to a Duration: 18 hour(s) remote lab. The remote lab allows you to work in a real AR System 7.6.04 environment and gives you hands-on experience building and testing the new features in this release. From point of registration confirmation, you have 90 days of access to the educational content, and 5 consecutive days of access to the remote lab environment. D... BMC Remedy AR System 8.0: Foundation - Part 1 (ODL) In this highly interactive On Demand Learning (ODL) course, SPPT-ARF1-0800 participants learn concepts that will build the foundation necessary to develop and administer applications in BMC Duration: 2 day(s) Remedy AR System 8.0. This course introduces AR System architecture, terminology, and base concepts and functions. Participants learn how to navigate BMC Remedy Mid Tier and BMC Remedy Developer Studio in order to perform various tasks and how to apply these concepts in their own environments. In addition to the online cour...Published: 11-Mar-13 Page 62 of 79
    • REMEDY BMC Remedy AR System 8.0: Foundation – Part 2 In this instructor led course, you learn how to administer SPPT-ARF2-0800 and build applications in AR System 8.0. Through a combination of lecture and hands-on lab exercises, you learn Duration: 5 day(s) how to perform the tasks of an AR System administrator, from managing user access to maintaining an application. In addition, you learn how to develop and customize basic AR System objects. After a review of the knowledge and skills learned in the BMC Remedy AR System 8.0: Foundation – Part 1 on demand learning course, you w... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Online BMC - Online - EMEA 6 11-Mar-13 Instructor-Led Online BMC - Online - AP 5 18-Mar-13 Instructor-Led Classroom Materna - Munchen, DE 5 25-Mar-13 Instructor-Led Online BMC - Online - Americas 5 25-Mar-13 Instructor-Led Online BMC - Online - EMEA 9 01-Apr-13 Instructor-Led Classroom BMC - Tokyo, JP 9 08-Apr-13 Instructor-Led Classroom BMC - McLean, VA 14 15-Apr-13 Instructor-Led Online BMC - Online - AP 10 22-Apr-13 Instructor-Led Classroom Materna - Dortmund, DE 12 22-Apr-13 Instructor-Led Online BMC - Online - Americas 12 22-Apr-13 Instructor-Led Classroom BMC - Paris, FR 10 29-Apr-13 Instructor-Led Classroom BMC - Egham, UK 9 13-May-13 Instructor-Led Classroom BMC - Sydney, AU 12 20-May-13 Instructor-Led Online BMC - Online - Americas 12 20-May-13 Instructor-Led Classroom BMC - Egham, UK 10 20-May-13 Instructor-Led Classroom BMC - Pune, IN 10 27-May-13 Instructor-Led Classroom BMC - Pune, IN 10 03-Jun-13 Instructor-Led Classroom BMC - Singapore, SG 10 03-Jun-13 Instructor-Led Classroom Materna - Dortmund, DE 12 10-Jun-13 Instructor-Led Online BMC - Online - Americas 12Published: 11-Mar-13 Page 63 of 79
    • REMEDY BMC Remedy AR System 8.0: Whats New (WBT) This course introduces students to the new features and SPPT-ARWN-0800 functionality of BMC Remedy AR System 8.0 through a combination of Duration: 3 hour(s) engaging Web-based content and real-time simulations. The simulations allow students to work in a real AR System 8.0 environment and provide hands-on experience in building and testing the new features in this release. BMC Remedy Asset Management 7.5: Using (WBT) In this online course, students are introduced to the RSMG-AMUS-0750 functionality of BMC Remedy Asset Management 7.5. Students learn how to perform various tasks from the Duration: 3 hour(s) perspectives of a configuration administrator, contract manager, software asset manager, approver, and purchasing manager. BMC Remedy Asset Management 7.6.04: Using (WBT) In this online course, students are introduced to the RSMG-AMUS-0764 functionality of BMC Remedy Asset Management 7.6.04. Students learn how to perform various tasks from the Duration: 4 hour(s) perspectives of a configuration administrator, contract manager, software asset manager, approver, and purchasing agent. BMC Remedy Asset Management 7.6: Using (WBT) In this online course, students are introduced to the RSMG-AMUS-0760 functionality of BMC Remedy Asset Management 7.6. Students learn how to perform various tasks from the Duration: 4 hour(s) perspectives of a configuration administrator, contract manager, software asset manager, approver, and purchasing manager.Published: 11-Mar-13 Page 64 of 79
    • REMEDY BMC Remedy Asset Management 8.0: Using (WBT) In this online course, students are introduced to the SPPT-AMUS-0800 functionality of BMC Remedy Asset Management 8.0. Students learn how to perform various tasks from the Duration: 5 hour(s) perspectives of a configuration administrator, contract manager, software asset manager, approver, and purchasing agent. BMC Remedy Change Management 7.5: Using (WBT) In this online course, students are introduced to the RSMG-CMUS-0750 functionality of BMC Remedy Change Management 7.5, including the Release Management module. Students learn Duration: 3 hour(s) how to perform various tasks from these roles: requester, change coordinator, specialist (including change assignees and change or task implementers), change manager, release coordinator, and approvers. BMC Remedy Change Management 7.6.04: Using (WBT) In this online course, students are introduced to the RSMG-CMUS-0764 functionality of BMC Remedy Change Management 7.6.04, including the Release Management module. Students learn Duration: 4 hour(s) how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.Preview BMC Remedy Change Management 7.6: Using (WBT) In this online course, students are introduced to the RSMG-CMUS-0760 functionality of BMC Remedy Change Management 7.6, including the Release Management module. Students learn Duration: 4 hour(s) how to perform various tasks from these roles: requester, change coordinator, change or task implementers, change manager, release coordinator, and approvers.Published: 11-Mar-13 Page 65 of 79
    • REMEDY BMC Remedy Change Management 7.x: Using (WBT) In this online course, students are introduced to the RSMG-CMUS-0700 functionality of BMC Remedy Change Management 7.x. Students learn how to perform various tasks from three user Duration: 3 hour(s) roles: requester, support staff, change manager, change assignee and task implementer. User knowledge of the Microsoft Windows graphical user interface (GUI) is recommended. BMC Remedy Change Management 8.0: Using (WBT) In this online course, students are introduced to the SPPT-CMUS-0800 functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn Duration: 4 hour(s) how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver. BMC Remedy IT Service Management 7.5: Administering - Part 1 (WBT) This online course provides BMC Remedy IT Service RSMG-ITA1-0750 Management (ITSM) 7.5.x and 7.6 application administrators, developers and consultants with an Duration: 4 hour(s) introduction to ITSM 7.5.x and 7.6 application administration, and introduces the architecture and common configuration elements of the ITSM 7.5.x and 7.6 applications. It provides the concepts and skills needed to incorporate best practices when configuring and administering ITSM applications. This course is a prerequisite to all other ITSM 7.5.x app...Published: 11-Mar-13 Page 66 of 79
    • REMEDY BMC Remedy IT Service Management 7.5: Administering - Part 2 This course provides BMC Remedy IT Service Management RSMG-ITA2-0750 (ITSM) 7.5.x and 7.6 administrators with the concepts and hands-on experience to incorporate best practices when Duration: 5 day(s) administering the ITSM 7.5.x and 7.6, applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules. Using a workshop environment, group discussions, and scenario-... BMC Remedy IT Service Management 7.5: Whats New (WBT) This online course provides ITSM 7.0.x users, managers, RSMG-SMWN-0750 administrators, and developers with an overview of the new features and functionality of BMC Remedy ITSM 7.5. Duration: 4 hour(s) BMC Remedy IT Service Management 7.6.03: Whats New for Users (WBT) This online course uses a set of short tutorials to provide RSMG-ITWN-0763 BMC Remedy ITSM 7.6.00 users and managers with an overview of the new features Duration: 2 hour(s) and functionality of BMC Remedy ITSM 7.6.03. Students are exposed to the new features and functionality for using the IT Home page, Service Desk, Change Management, and Asset Management. The course is designed for support staff members and other users of the BMC Remedy ITSM applications, who have made the journey through any of the BMC Remedy ITSM 7.6....Published: 11-Mar-13 Page 67 of 79
    • REMEDY BMC Remedy IT Service Management 7.6.04: Administering - Part 1 (WBT) This online course provides BMC Remedy IT Service RSMG-ITA1-0764 Management 7.6.04 application administrators, developers, and consultants with an introduction to ITSM application Duration: 4 hour(s) administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Remedy Service Desk, BMC Remedy Change Management, and BMC Remedy Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices w... BMC Remedy IT Service Management 7.6.04: Administering - Part 2 This course provides BMC Remedy IT Service Management RSMG-ITA2-0764 7.6.04 application administrators with the concepts and hands-on experience to incorporate best practices when Duration: 5 day(s) administering the BMC Remedy IT Service Management 7.6.04 applications, specifically BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), BMC Remedy Asset Management, and related subsystems and modules. Using a workshop environment, group discuss... Date Modality Location Open Seats Instructor-Led Online BMC - Online - Americas 12 11-Mar-13 Instructor-Led Online BMC - Online - Americas 9 11-Mar-13 Instructor-Led Classroom BMC - Tokyo, JP 6 18-Mar-13 Instructor-Led Online BMC - Online - EMEA 5 18-Mar-13 Instructor-Led Classroom BMC - McLean, VA 12 25-Mar-13 Instructor-Led Classroom BMC - Paris, FR 10 06-Apr-13 Instructor-Led Classroom BMC - Melbourne, AU 12 06-Apr-13 Instructor-Led Classroom BMC - Sydney, AU 12 08-Apr-13 Instructor-Led Online BMC - Online - Americas 11 15-Apr-13 Instructor-Led Online BMC - Online - EMEA 8 22-Apr-13 Instructor-Led Classroom BMC - McLean, VA 16 22-Apr-13 Instructor-Led Classroom BMC - Moscow, RU 10 06-May-13 Instructor-Led Online BMC - Online - Americas 12 13-May-13 Instructor-Led Classroom BMC - Paris, FR 10Published: 11-Mar-13 Page 68 of 79
    • REMEDY BMC Remedy IT Service Management 7.6.04: Whats New for Users (WBT) This online course uses a set of short tutorials to provide RSMG-ITWN-0764 BMC Remedy IT Service Management (ITSM) 7.6.00 users and managers with an overview of the new features and Duration: 2 hour(s) functionality of BMC Remedy ITSM 7.6.04. Students are exposed to the new features and functionality for using the IT Home page, BMC Remedy Service Desk, BMC Remedy Change Management, and BMC Remedy Asset Management. The course is designed for support staff members and other users of the BMC Remedy ITSM applications, who have mad... BMC Remedy IT Service Management 7.6: Whats New (WBT) This online course provides ITSM 7.0.x/7.1.x users, RSMG-SMWN-0760 managers, administrators, and developers with an overview of the new features and functionality of BMC Remedy ITSM Duration: 5 hour(s) 7.6. Features and functionality introduced with ITSM 7.5 are included. BMC Remedy IT Service Management 7.x: Application Administering Essentials (WBT) This online course provides ITSM application administrators, RSMG-ISMA-0700 developers and consultants with an introduction to ITSM 7.x application administration. This course is a prerequisite to all Duration: 3 hour(s) of the ITSM 7.x application administration courses. ITSM Essentials describes the architecture, administration best practices, and common configuration elements of the BMC Remedy ITSM 7.x applications.Published: 11-Mar-13 Page 69 of 79
    • REMEDY BMC Remedy IT Service Management 8.0: Administering – Part 1 (WBT) This online course provides BMC Remedy IT Service SPPT-ITA1-0800 Management 8.0 application administrators, developers, and consultants with an introduction to ITSM application Duration: 4 hour(s) administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and admi... BMC Remedy IT Service Management 8.0: What’s New for Administrators (WBT) The BMC Remedy IT Service Management 8.0: What’s New SPPT-ITWA-0800 for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Duration: 1 hour(s) Service Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0, using examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency. All participants are encouraged to take the optional examination included with this course. T... BMC Remedy IT Service Management 8.0: Whats New For Users (WBT) The BMC Remedy IT Service Management 8.0: What’s New SPPT-ITWN-0800 for Users online course is designed for ITSM users and managers with previous BMC Remedy IT Service Duration: 1 hour(s) Management 7.6.04 education and experience. This self-paced course introduces participants to the new features in ITSM 8.0 that are relevant to a user. The course includes 8.0 examples and quizzes to ensure experienced 7.6.04 users gain the knowledge necessary for 8.0 proficiency.Published: 11-Mar-13 Page 70 of 79
    • REMEDY BMC Remedy Knowledge Management 7.6.03: Using (WBT) Knowledge management is fundamental to a successful RSMG-RKMU-0763 organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and Duration: 2 hour(s) consistently. In this online course, students will learn vital knowledge management concepts, knowledge management best practices, and how to successfully implement these best practices using the BMC Remedy Knowledge Management 7.6.03 application within their organizations. BMC Remedy Knowledge Management 7.6.03 provides a... BMC Remedy Knowledge Management 7.6.04: Administering Knowledge management is fundamental to a successful RSMG-RKMA-0764 organization. The objective of knowledge management is to increase the ability to resolve issues quickly, accurately, and Duration: 2 day(s) consistently. In this course, students will learn to perform vital configurations and tasks as administrators of the BMC Remedy Knowledge Management 7.6.04 application. BMC Remedy Knowledge Management 7.6.04 provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management... Date Modality Location Open Seats 10-Apr-13 Instructor-Led Online BMC - Online - AP 8 18-Apr-13 Instructor-Led Online BMC - Online - Americas 9 29-May-13 Instructor-Led Online BMC - Online - EMEA 10 BMC Remedy Knowledge Management 7.6.04: Using (WBT) Knowledge management is fundamental to a successful SPPT-RKMU-0764 organization. Proper knowledge management increases the ability to resolve issues quickly, accurately, and consistently. Duration: 2 hour(s) In this online course, students will learn vital knowledge management concepts, knowledge management best practices, and how to successfully implement these best practices using the BMC Remedy Knowledge Management 7.6.04 application within their organizations. BMC Remedy Knowledge Management 7.6.04 provides advanced knowled...Published: 11-Mar-13 Page 71 of 79
    • REMEDY BMC Remedy Knowledge Management 8.0: Using (WBT) The BMC Remedy Knowledge Management 8.0 solution SPPT-RKMU-0800 provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Duration: 2 hour(s) Management applications, primarily BMC Remedy Incident Management and BMC Remedy Problem Management. The BMC Remedy Knowledge Management 8.0: Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to ... BMC Remedy OnDemand 2011.01: Using for Support Staff (WBT) The BMC Remedy OnDemand 2011.01: Using for Support RSMG-ROD1-1101 Staff online course equips participants with the knowledge and skills necessary to successfully use the following Duration: 2 hour(s) BMC Remedy OnDemand applications from the support staff perspective: • BMC Remedy Incident • BMC Remedy Problem Management • BMC Remedy Change Management This education offers 24-hour access to task demonstrations, interactive product simulations, and the ability for participants to test their skills along the way. ITIL® is ... BMC Remedy OnDemand 2012.01: Using for Support Staff (WBT) The BMC Remedy OnDemand 2012.01: Using for Support SPPT-ROD1-1201 Staff online course equips participants with the knowledge and skills necessary to successfully use the following Duration: 2 hour(s) BMC Remedy OnDemand applications, from the support staff perspective: BMC Remedy Incident Management BMC Remedy Problem Management BMC Remedy Change Management BMC Remedy Asset ManagementITIL® is a Registered Trade Mark of the Cabinet OfficePublished: 11-Mar-13 Page 72 of 79
    • REMEDY BMC Remedy Service Desk 7.5: Using Incident Management (WBT) In this online course, students are introduced to the RSMG-IMUS-0750 functionality of BMC Remedy Incident Management 7.5. Students learn how to perform various tasks from three user Duration: 3 hour(s) roles: requester, support staff, and incident manager. BMC Remedy Service Desk 7.5: Using Problem Management (WBT) This online course provides problem support staff with the RSMG-PMUS-0750 information needed to use BMC Remedy Problem Management 7.5 to create and process problem Duration: 3 hour(s) investigations, known errors, and solutions. BMC Remedy Service Desk 7.6.03: Using (WBT) This online course provides service desk support staff RSMG-SDIP-0763 (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) Duration: 5 hour(s) with the information needed to use BMC Remedy Service Desk 7.6.03 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors records, and solution database entries.Published: 11-Mar-13 Page 73 of 79
    • REMEDY BMC Remedy Service Desk 7.6.04: Using (WBT) This online course provides service desk support staff RSMG-SDIP-0764 (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) Duration: 5 hour(s) with the information needed to use BMC Remedy Service Desk 7.6.04 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors records, and solution database entries. BMC Remedy Service Desk 7.6: Using (WBT) This online course provides service desk support staff RSMG-SDIP-0760 (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) Duration: 4 hour(s) with the information needed to use BMC Remedy Service Desk 7.6 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions. BMC Remedy Service Desk 8.0: Using (WBT) The BMC Remedy Service Desk 8.0: Using online course SPPT-SDIP-0800 provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff Duration: 5 hour(s) managers (group coordinators) with the information needed to use BMC Remedy Incident Management and BMC Remedy Problem Management applications to create and process incident requests, problem investigations, known errors records, and solution database entries. This highly interactive course includes v8.0 examples, application ...Published: 11-Mar-13 Page 74 of 79
    • REMEDY BMC Service Request Management 7.6: Administering and Configuring This instructor led course provides BMC Service Request RSMG-SRMA-0760 Management (SRM) administrators, Service Catalog Managers, Business Relationship Managers, and developers Duration: 5 day(s) with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer, configure, and i... Date Modality Location Open Seats 11-Mar-13 Instructor-Led Classroom Materna - Dortmund, DE 9 18-Mar-13 Instructor-Led Classroom BMC - Vilvoorde, BE 7 18-Mar-13 Instructor-Led Online BMC - Online - Americas 6 08-Apr-13 Instructor-Led Online BMC - Online - EMEA 8 15-Apr-13 Instructor-Led Classroom BMC - Melbourne, AU 12 15-Apr-13 Instructor-Led Classroom BMC - Sydney, AU 12 29-Apr-13 Instructor-Led Online BMC - Online - Americas 8 13-May-13 Instructor-Led Classroom Materna - Dortmund, DE 12 13-May-13 Instructor-Led Classroom BMC - McLean, VA 16 03-Jun-13 Instructor-Led Online BMC - Online - AP 10 10-Jun-13 Instructor-Led Classroom BMC - Egham, UK 10 10-Jun-13 Instructor-Led Classroom BMC - San Jose, CA 16 BMC Work Order Management 7.6: Using (WBT) Work Order Management is a back-end application of BMC RSMG-WOMU-0760 Service Request Management (BMC SRM), providing basic facilities for assignment, status, work info, and task Duration: 2 hour(s) management. The SRM integration with Work Order Management allows users to create a generic work-order process. This online course provides Work Order Administrators and Managers with the information and experience they need to fulfill service requests successfully. Students will learn about the Work Order Console functional areas, t...Published: 11-Mar-13 Page 75 of 79
    • SDE BMC Service Desk Express 9.x: Administering - Part 1 (WBT) This online course is designed to teach students how to use, RSMG-SDA1-0980 configure, and manage BMC Service Desk Express. Students learn how to perform various tasks including creating staff Duration: 5 hour(s) members, defining priority levels, assets and relationships, implementing support actions, and implementing the system administration functions to tailor the SDE application to general and specific business needs. BMC Service Desk Express 9.x: Administering - Part 2 In the BMC Service Desk Express 9:x: Administering – Part 2 RSMG-SDA2-0980 course, experienced BMC Service Desk Express (BMC SDE) administrators expand their knowledge of business Duration: 5 day(s) automation and learn how to maximize their return on investment in the BMC Service Desk Express Suite solution. This course imparts the skills necessary to customize and automate tasks throughout BMC SDE. Date Modality Location Open Seats 08-Apr-13 Instructor-Led Online BMC - Online - Americas 11 BMC Service Desk Express 9.x: Using (WBT) The BMC Service Desk Express 9.x: Using course introduces RSMG-SDUS-0960 help desk end users to the functionality of BMC Service Desk Express 9.x. Duration: 4 hour(s) This online course is an introductory course designed to teach concepts of BMC Service Desk Express Suite v9.x, and familiarize BMC Service Desk Express help desk end users with the functionality of the product. Students learn how to perform various tasks including call logging and creating and assigning incidents and work orders.Published: 11-Mar-13 Page 76 of 79
    • SDE BMC Service Desk Express 9.x: Whats New This course introduces and explains the new features and RSMG-SDWN-0900 functionality included in BMC Service Desk Express (SDE) 9.0. Minimum of 6 months BMC Service Desk Express Duration: 3 day(s) administration experience and understanding of relational database concepts is recommended.Published: 11-Mar-13 Page 77 of 79
    • SLM BMC Service Level Management 7.5: Basic (WBT) The BMC Service Level Management (SLM) 7.5 application RSMG-SLMB-0750 provides a combined solution to bridge operations and services. This application is designed to ensure delivery of Duration: 5 hour(s) agreed-upon levels of service to your customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts using the SLM 7.5 application, which helps them to monitor the performance of a service, other c... BMC Service Level Management 7.6 - Part 1 (WBT) The BMC Service Level Management (SLM) 7.6 application RSMG-SLM1-0760 provides a combined solution to bridge operations and services. This application is designed to ensure delivery of Duration: 5 hour(s) agreed-upon levels of service to your customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts, using the BMC SLM 7.6 application, which helps them to monitor the performance of a service, ot... BMC Service Level Management 7.6 - Part 2 (ODL) BMC Service Level Management 7.6 – Part 2 (ODL) provides RSMG-SLM2-0763 BMC Service Level Management (SLM) Administrators, Service Level Managers, Service Catalog Managers, and Duration: 18 hour(s) Business Relationship Managers with the concepts and hands-on experience to incorporate best practices when using, administering, configuring, and integrating the BMC SLM solution. The course covers features and functionality of BMC SLM through a combination of engaging Web-based content and access to a multi-server remote lab environme...Published: 11-Mar-13 Page 78 of 79
    • MORE INFORMATIONFor more information about BMC Educational Services, visit www.bmc.com/education orcontact us at any of the following:Americas+1-800-574-4262education@bmc.comAsia Pacific+65 6398 8200ap_education@bmc.comEMEA+44 (0) 808 2343 496emea_education@bmc.comBusiness runs on IT. IT runs on BMC Software.Business thrives when IT runs smarter, faster, and stronger. That’s why the mostdemanding IT organizations in the world rely on BMC Software across both distributed andmainframe environments. Recognized as the leader in Business Service Management, BMCprovides a comprehensive and unified platform that helps IT organizations cut cost, reducerisk, and drive business profit. For the four fiscal quarters ended June 30, 2010, BMCrevenue was approximately $1.92 billion. Visit www.bmc.com for more information.