Maximize Control with ITIL Service Asset & Configuration Management

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Using ITIL best practices for asset and configuration management can ensure business continuity while maximizing the efficient use of a company’s IT resource.

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Maximize Control with ITIL Service Asset & Configuration Management

  1. 1. BMC IT Service Management one size does not fit allErin Avery, Sr. Product Marketing Manager
  2. 2. First – a little about BMC.2© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 2
  3. 3. The market leader in ITSM solutions 25,000+ customers across 132 countries Development centers around the world 8th largest publicly-traded ISV $2.1 billion annual revenue3© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 3
  4. 4. Our view of IT Service Management.4© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 4
  5. 5. Different Organizations – different needs Optimize ITSM ITSM/BSM Help Desk Process Focus Capabilities StandardizationViewpoint Viewpoint Viewpoint Straightforward needs Standardize processes IT transformation Cost is key concern Maximize efficiency Prove Business valueRequirements Requirements Requirements Low cost of entry OOTB ITIL processes Service oriented Ease of use CMDB capability Manage service cost Fast time to value Deployment flexibility Cloud Service Management 5© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 5
  6. 6. What Lifecycle?6© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 6
  7. 7. What users expect… 7© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 7http://www.kaleidoscopeadventures.com/parents/faqs-parents
  8. 8. The Forrest & The Trees Simple or complex detailed CI’s Show model, version and copy numbers De-duplicate/ validate Support relationships, status & version Software management Baseline & roll-back Robust reporting & historical information Visualization & impact analysis External data sources Seamless, automated development to production Integration with other processes© Copyright 1/30/2013 BMC Software, Inc 8
  9. 9. Visualization9© Copyright 1/30/2013 BMC Software, Inc © Copyright 1/30/2013 BMC Software, Inc 9
  10. 10. The Value of Integration & Automation Ticket Generated Asset Information Extract User Personality User Reports Incident IT Views Asset Information Extract User Personality View Running Processes Check Processes Virus Infection / Scan Flexible Architecture Requires No Programming Initiate Virus Scan© Copyright 1/30/2013 BMC Software, Inc 10
  11. 11. BMC FootPrintsIntegrated IT Service & AssetManagement PlatformVerified for 10 ITIL ProcessesDrag-and-drop ConfigurationService CatalogBusiness IntelligenceSoftware License ManagementCradle to Grave AutomatedAsset Management 11 Copyright 1/30/2013 BMC Software, Inc © © Copyright 1/30/2013 BMC Software, Inc 11
  12. 12. Learn more at www.bmc.com© Copyright 1/30/2013 BMC Software, Inc 12

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