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Impacts and ROI of Internet Local, Classifieds, and Directory Advertising  Research and Analysis from comScore Networks, Inc. March 13 th  , 2006
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Study Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Case Studies? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Participating Publishers and Marketers
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 1:  Study Details By Publisher ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Step 2:  Passively Track Exposure ,[object Object]
Step 3:  Create Test and Control Cells ,[object Object],[object Object],138 Respondents ages 18 and up who were aware of CareerBuilder.com, but who used other sites to search for a job in the past 6 months. Control Group 217 Respondents ages 18 and up who have used CareerBuilder.com to search for a job in the past 6 months. Test Group Sample Size Definition
Step 4:  Automotive database match ,[object Object],HI NM CA WA ID WY CO ND SD NE NV UT KS OK MN WI IL MI OH IN FL GA AR MS AL SC NY TN KY MO IA VA TX AZ MT LA PA ME WV OR NC NH MD CT NJ RI MA DE VT Full Coverage of new and used vehicle sales Partial Coverage of new car sales.  No used car sales information. AK
Step 5: Targeted surveys for offline details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SURVEY FLOW FOR ALL STUDIES Survey Section Screener Awareness  & Usage  Perceptions Demographics metrics
Step 6:  Passive Data “Funnel” Analysis: ,[object Object],Searched Keywords yp.yahoo.com Saw Ford Rental Listing & Clicked Thru to Dealer Locator Page Clicked Thru to Search for Availability Online Clicked Thru to Rent Car Offline Phone or Visited Dealer to Rent Car Rented Car
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Monthly Market Penetration and Size ,[object Object],[object Object],Source: comScore MediaMetrix; Total US Internet February 2006 72% Reach 29% Reach 27% Reach
Cumulative Reach by Category ,[object Object],[object Object],Source: comScore Marketing Solutions; Total US Internet January  2006
Five Month Retention By Category ,[object Object],[object Object],Source: comScore Marketing Solutions; Total US Internet January  2006
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: Yahoo! Local and Ford Rental ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: Yahoo! Local and Ford Rental Conversion Results ,[object Object],Source: comScore Marketing Solutions; Total US Internet October 2005 Total Conversion is 7% Nearly 40% of Conversion Occurs offline Online Offline
Case Study: Yahoo! Local and Ford Rental Conversion Results ,[object Object],[object Object],[object Object],Online * Monthly UV’s exposed to Ford x drop of rate during availability check  x average revenue per car rental
Case Study: Yahoo! Local and  Ford Rental Cars ROI Conclusion  ,[object Object],[object Object],Source: comScore Marketing Solutions; Total US Internet October 2005
Case Study: CareerBuilder.com,  Accounting Firm and International Bank ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study:  CareerBuilder.com and Big 4  Accounting Firm Conversion Details ,[object Object],[object Object],Source: comScore Marketing Solutions; Total US Internet October 2005 23.2% 11.6% 13.3% 2.2%
Case Study: CareerBuilder and International  Bank Conversion Details ,[object Object],[object Object],Source: comScore Marketing Solutions; Total US Internet October 2005 25.8% 10.3% 20.4% 14.3% Average length of time to fill a position:  30 Days Source:  The EDGE Report – August 2005
Case Study: CareerBuilder.com Cost Per Job Offer Made ROI Calculation ,[object Object],[object Object],Source: comScore Marketing Solutions; Total US Internet October 2005 $283 $30 Median permanent placement fee via staffing firm/recruiter:  $8,592 Source:  Staffing Analysts Industry, Inc. - 2005 Average length of time to fill a position:  30 Days Source:  The EDGE Report – August 2005
Case Study: Verizon Superpages.com ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case Study: Verizon Superpages.com Site Reach By Category ,[object Object],[object Object],Source: comScore CMS, Total Internet Population, Average Monthly Estimates Base: ~60,000  Directories Users between January 2005  July 2005
Case Study: Verizon Superpages.com Total Conversion By Category ,[object Object],[object Object],Source: comScore CMS, Total Internet Population, Average Monthly Estimates Base: ~60,000  Directories Users between January 2005  July 2005
Case Study: Verizon Superpages.com ROI Summary By Category Source: comScore Marketing Solutions; Total US Internet October 2005 ,[object Object],$22.54 $18.85 $13.60 $1.93 $1.21 $0.31
Case Study: Cars.com ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* 35 States that report all new & used car sales
Case Study: Cars.com ROI Conclusion  ,[object Object],*Source:  NADA 2005 **Dealerships all media channels
Marketer Site Metrics (Lift) ,[object Object],Lift=Metric (Test)-Metric (Control) Q (Ford Rent-a-Car, Bank, Accounting Firm, Cars.com): What is your overall impression of_________? Q (Ford Rent-a-Car): How likely are you to use _____the next time you rent a car? Q (Bank, Accounting Firm): How likely are you to search the _____job listings the next time you search online for a job? Q (Cars.com): How likely are you to search on Cars.com the next time you search online for a new or used vehicle? Q (Ford Rent-a-Car, Bank, Accounting Firm, Cars.com): How likely are you to recommend_________ to a friend, family member or colleague? Q: Please indicate the extent to which you agree or disagree with the following statements, Attribute rating: I trust this brand. Base=Respondents aware of marketer -1% 11%  15% Likely to Recommend Is a Name I Trust Likely to Use Again Favorable Overall Impression Metric 10% 12% 7% Ford Rent-a-Car on Yahoo! Local 9% 10% 10% International Bank on CareerBuilder.com -2% 4% -1% Accounting Firm on CareerBuilder.com
Other Ad Effects (Lift) ,[object Object],[object Object],[object Object],Lift=Metric (Test)-Metric (Control) Q (Ford Rent-a-Car, Bank, Accounting Firm): Where have you seen or heard the following _________advertised or promoted in the past 6 months? Q (Cars.com): Where have you seen or heard the following _________advertised or promoted in the past 12 months? Q (Ford Rent-a-Car, Bank, Accounting Firm, Cars.com): What action did you take, if any, after visiting  _________? Base=Respondents aware of /used marketer Notes 1-Asked of Test Group respondents only; Took Action 1 Recall Online Advertising Other Effects 91% -1% Ford Rent-a-Car on Yahoo! Local 76% 5% International Bank on CareerBuilder.com 91% 11% Accounting Firm on CareerBuilder.com 55% 17% Dealerships on Cars.com
Other Ad Effects (Lift) ,[object Object],[object Object],Lift=Metric (Test)-Metric (Control) Q : Where have you seen or heard the following sites advertised or promoted in the past 6 months? Base=Respondents aware of /used Verizon Superpages.com Recall Online Advertising Other Effects 14% Real Estate 19% Professional Services 16% Automotive 9% Trade Services 19% Hospitality 23% Retail
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Annual Household Income by Category ,[object Object],Source: comScore MediaMetrix; Total US Internet February 2006
Category Intensity of Use ,[object Object],Source: comScore MediaMetrix; Total US Internet February 2006
Percentage of Unique Visitors By Category that Buy Online ,[object Object],Source: comScore Marketing Solutions; Total US Internet January 2006
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Conclusions (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Implications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you ,[object Object],[object Object],[object Object],[object Object],[object Object],comScore Networks Erin Hunter Senior Vice President +1(650) 244-5408 [email_address]

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