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Bonita Soft Sugar Crm Con 2010

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Improving your Customer Relationships with Business Process Management technologies

Improving your Customer Relationships with Business Process Management technologies


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  • What is it?
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    • 1. Managing Customer Relationships with Business Process Management Technologies Miguel Valdés Faura CEO
    • 2. Processes are everywhere… …and fundamental to all types of organizations – Marketing and Sales – Call Center – Human Resources – Internal policies and procedures – Communications – R&D – Etc. 1 BPM ? Business Process Management is a means to model and automate processes in the way that people actually work day-to-day.
    • 3. « 95% of applications world wide could leverage BPM technologies» www.bonitasoft.com | Copyright © BonitaSoft S.A. 2
    • 4. Turning processes into running applications with BPM! Draw your business logic in a process Connect your process with your information system Customize and generate a running application from your process 30.01.15 www.bonita soft.com | © BonitaSoft 3
    • 5. BonitaSoft – Our Mission BonitaSoft is democratizing a fully functional, open source Business Process Management solution that is: Easy to use and implement Powerful Cost effective 4
    • 6. How did you manage your customer related processes? Self coded applications or paperwork + Customer Relationship Management Solution BPM Solution ? www.bonitasoft.com | Copyright © BonitaSoft S.A. 5
    • 7. « Customer-related processes examples includes: sales budget approvals, campaign execution, lead qualification, lead routing, request for proposal submissions and sales follow-up» www.bonitasoft.com | Copyright © BonitaSoft S.A. 6
    • 8. BonitaSoft and SugarCRM 7 Design your processes Connect your processes with Sugar Generate your web applications Manage your processes and applications
    • 9. DEMO www.bonitasoft.com | Copyright © BonitaSoft S.A. 8
    • 10. Thanks for your attention… BonitaSoft www.bonitasoft.com BonitaSoft community www.bonitasoft.org BonitaSoft Blog www.bonitasoft.com/blog BonitaSoft on Twitter twitter.com/bonitasoft BonitaSoft TV youtube.com/bonitasoft www.bonitasoft.com | Copyright © BonitaSoft S.A. 9