Managing Customer Relationships
with Business Process Management
           Technologies

                    Miguel Valdé...
Processes are everywhere…
                               …and fundamental to all types
                                 of...
« 95% of applications world wide could
     leverage BPM technologies»




              www.bonitasoft.com | Copyright © ...
Turning processes into running
applications with BPM!
  Draw your business logic in a process

  Connect your process with...
BonitaSoft –Our Mission



 BonitaSoft isdemocratizing a fully functional, open
 source BusinessProcessManagement solution...
How did you manage your customer
related processes?

                                     BPM Solution




               ...
« Customer-related processes examples
    includes: sales budget approvals,
  campaign execution, lead qualification,
    ...
BonitaSoft and SugarCRM



 Design your processes   Connect your processes withSugar     Generate your
                   ...
DEMO


www.bonitasoft.com | Copyright © BonitaSoft S.A.   8
Thanks for your attention…
                                           BonitaSoftBlog
  BonitaSoft                         ...
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Managing Customer Relationships with Business Process Management Technologies

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BonitaSoft presentation given by Miguel Valdés Faura CEO and co-Founder @ SugarCrmCon 2010

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  • What is it?
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  • Managing Customer Relationships with Business Process Management Technologies

    1. 1. Managing Customer Relationships with Business Process Management Technologies Miguel ValdésFaura CEO
    2. 2. Processes are everywhere… …and fundamental to all types of organizations – Marketing and Sales – Call Center – Human Resources – Internal policies and procedures – Communications BPM ? – R&D – Etc. Business Process Management is a means to model and automate processes in the way that people actually work day-to-day. 1
    3. 3. « 95% of applications world wide could leverage BPM technologies» www.bonitasoft.com | Copyright © BonitaSoft S.A. 2
    4. 4. Turning processes into running applications with BPM! Draw your business logic in a process Connect your process with your information system Customize and generate a running application from your process www.bonita soft.com | 05.08.10 3 © BonitaSoft
    5. 5. BonitaSoft –Our Mission BonitaSoft isdemocratizing a fully functional, open source BusinessProcessManagement solution that is: Easy to use and implement Powerful Cost effective 4
    6. 6. How did you manage your customer related processes? BPM Solution ? Customer + Relationship Management Solution Self coded applications or paperwork www.bonitasoft.com | Copyright © BonitaSoft S.A. 5
    7. 7. « Customer-related processes examples includes: sales budget approvals, campaign execution, lead qualification, lead routing, request for proposal submissions and sales follow-up» www.bonitasoft.com | Copyright © BonitaSoft S.A. 6
    8. 8. BonitaSoft and SugarCRM Design your processes Connect your processes withSugar Generate your web applications Manage your processes and applications 7
    9. 9. DEMO www.bonitasoft.com | Copyright © BonitaSoft S.A. 8
    10. 10. Thanks for your attention… BonitaSoftBlog BonitaSoft www.bonitasoft.com/blog www.bonitasoft.com BonitaSoftonTwitter twitter.com/bonitasoft BonitaSoft community www.bonitasoft.org BonitaSoftTV youtube.com/bonitasoft www.bonitasoft.com | Copyright © BonitaSoft S.A. 9

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