vCom Solutions Success Story: Heald College


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Learn how vCom Solutions helped Heald College manage their telecom environment so they could - receive a single invoice for all locations, carriers, and services, access a single support team nationwide, save time and money, achieve measurable improvements in service and support, and automate processes that save days of labor each month.

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vCom Solutions Success Story: Heald College

  1. 1. vCom Success Story - Heald CollegeBACKGROUNDThe first business college in the western United States, HealdCollege is nearly 150 years old. Founded in San Francisco,California, Heald’s mission was, and continues to be, to preparestudents for business careers by providing them with careereducation that focused on practical, hands-on learning. As theneeds of the workplace changed, the Heald College curriculumevolved from business courses to include technology, healthcare Challengeand legal degrees. It now has 15 locations and 2,500 employees • Manage a growing multi-site andthroughout California, Oregon, and Hawaii. multi-carrier network infrastructure • Obtain a centralized view of telecomThrough its long history and its expansion to three states, Heald spend, inventory and activitiesnever had an “owner” or “manager” of its telecom environment. • Assign telecom costs to differentAs the IT team looked for a telecom business partner, they were business unitsfocused on gaining assistance with design and procurement, andfinding more reliable technical support than they could get from Solutionthe carriers. They also hoped to achieve bill consolidation as well • Replace and optimize servicesas inventory tracking and reporting tools through a cloud-based • Terminate unused servicessoftware portal. Achieving cost savings was important as well. • Customize AP reporting through vManager platformTHE CHALLENGE BenefitsPrior to vCom, Heald was managing a telecom environment that • A single invoice for all offices,stretched across multiple locations, various technology products carriers and productsand numerous carriers. It received and processed over 100 invoices • A single support team nationwideeach month. It had no documentation or verification for current • Savings in cost, time, and ongoing services, and no centralized management view of its telecom spend, • Measurable improvement in service and support inventory or activities. Heald particularly • Automated processes that save days of labor each month struggled to assign telecom costs back to its different business units. And the team knew the growth they were planning would add complexity to the situation.
  2. 2. THE TRANSFORMATIONvCom began by auditing every carrier, every invoice and everyline for Heald. Through this process, vCom standardized therequirements and replaced and optimized the services. Servicessuch as ISDN, DSL, PRI and analog that were no longer beingused, but were being paid for, were terminated. This resulted in anannual savings of $100,000.Heald’s team at vCom named all of the telecom inventory withinthe vManager SaaS platform, assigning inventory to locationsand cost centers, and customizing invoice allocations by costcenter. Several customized AP reports were created to give Healdvisibility into detailed cost breakdowns, and to help them catchoverages before they got out of hand. “vCom has proven themselves to be a valuable partner to Heald College. They Finally, Heald added have proven most valuable in the area of 400 wireless devices to identifying savings, consolidating billing, its vManager inventory, and acting as our partner when working tracking such attributes to resolve issues with the large carriers.” as device type, location, cost center, carrier, and Jackie Emerson Senior Telecom Administrator current plan. vManager also became the central repository for all of Heald’s telecom contracts.
  3. 3. THE RESULTSAs a result of these efforts, Heald saved approximately 30%of its annual telecom spend for current services – anannual savings of $300,000. Monthly invoices werereduced from 100 to 1.Heald’s telecom administrator, Jackie Emerson, has becomea power user of the vManager software, and has driven manyenhancements to the software through her suggestions. She hasspoken at the vManager user group advising others on how to useall of the capabilities of vManager to help streamline their processes.For example, by moving their wireless inventory and billing into vManager,Jackie saved the company 8 hours of overtime they had been spending each monthto code wireless invoices for accounting.Due to their use of vManager, in addition to the cost savings, Heald’s team has gained increased visibility into itstelecom environment, as well as the confidence that what is paid for is being used. They are able to budget moreaccurately, and perhaps most importantly, they have freed up resources to focus on other pressing projects.About vCom SolutionsvCom Solutions revolutionizes the way enterprises manage their entire telecom lifecycle. vCom customersgain control over inventory, expenses and carrier relationships, achieving better business intelligence that drivesprofitability. vCom’s Telecom Management as a Service (TMaaS) solution includes a suite of cloud-basedtelecom management software tools, complemented by a full portfolio of professional services.For more information, visit www.vcomsolutions.comHeadquarters - California Southern California Northwest Office - Oregon12657 Alcosta Blvd, STE 418 1631 Maplewood Street 7365 SW Pineridge Ct,San Ramon, CA 94583 La Verne, CA 91750 Portland, OR 97225Main: 800-804-VCOM Main: 800-804-VCOM Main: 800-804-VCOMDirect: 925-244-1800 Direct: 909-837-4204 Direct: 503-894-2162