vCom Success Story - Stanford Hospital & ClinicsBackgroundStanford Hospital & Clinics (SHC) is known worldwide foradvanced patient care provided by its physicians and staff, particularlyfor the treatment of complex disorders in areas such as cardiac care,cancer treatment, neurosciences, surgery, and organ transplants. SHCis consistently ranked among the top institutions in the U.S. News &World Report annual list of “America’s Best Hospitals”. “Our IT group Challengeis charged with leveraging technology to benefit patients, ensuring • Manage multiple carrier networkthe best practices in the industry, and deploying the most sound • Track inventory and validate ratesand cost-effective infrastructure,” says Carolyn Byerly, SHC’s Chief • 50+ invoices per monthInformation Officer, describing her team’s mission. • Limited resources for major network infrastructure projectsThe Challenge SolutionStanford Hospital & Clinics’ IT department provides support and • Consolidate management of voiceconnectivity to approximately fifty clinics in the San Francisco and data services under vComBay Area; supporting their access to the public switched telephone • Source and implement high-speednetwork; electronic health record systems; and other clinical data services to support telemedicine initiativeapplications from the hospital. Prior to vCom, SHC IT managedall carrier relationships directly – ordering, implementing, and • Design, source and implement fully- redundant network architectureproviding service and support. Costs, billing and contract validationwere hard to control; while reconciliation of rates and inventory was Benefitsalmost impossible. When clinics moved or technology changed, it • An extended IT team consisting ofstressed the system further to determine and track what inventory vCom’s expertswas needed, and what inventory to disconnect. With more than • A single invoice for all telecomfifty monthly invoices, it was difficult to allocate costs to the various expensesbusiness units. Consequently, those business unit leaders had trouble • Cost and time savings due to thecontrolling their budgets because they couldn’t see the details on the visibility and automation providedcosts they were allocated. by vManager softwareIn addition to managing existing infrastructure, the IT team alsohad a couple of major projects on the horizon. First, they wanted totake on a new state-of-the-art telemedicine project to interconnectmultiple clinics to the hospital and to one another. They lacked theinternal resources to evaluate multiple network solutions to see whichwould provide the best technology to deliver optimal bandwidth forthe initiative. Second, SHC needed to build a new advanced networkinfrastructure, with full carrier fault-tolerance, as part of migratingall its applications and data warehouses to three new geographicallydiverse data centers.
The TRANSFORMATIONvCom’s initial project for SHC was to take over the managementof the voice and data services that connected all of the clinics.This consolidated not only the billing, but also the completemanagement of multiple carriers across the technologies employedat each site. It also allowed SHC to automatically allocate coststo the business unit leaders so they could better understand andcontrol costs. The next project vCom completed was to manage the implementation of a high speed data network to support the telemedicine project. Finally, vCom worked with SHC IT to architect, source, and manage “vCom has a fantastic account team, the implementation of the entire project managers, engineers and network infrastructure underlying support structure. And the vManager more than 100 clinical applications. tool is fantastic for providing usage and vCom’s engineering and design inventory trends for my managementteam formulated a fully-redundant and fault tolerant solution. Its and other departments.”professional services team managed the carrier implementationand migration with minimal disruption to SHC. “vCom Mike Hendersoncollaborated with our IT consultants and the SHC internal Unified Communications Managerteam to lay out and execute the plan for a multi-site data centermigration, bridging the gap between the data center company andthe ISP, negotiating build schedules, and ensuring services weredelivered correctly,” said Elizabeth Williams, Technology DeliveryManager. “I can’t imagine managing multiple telecom carriersthrough a complex implementation, and making all of the piecesof the project come together without vCom.” “Our vision is to leverage technology to improve the quality of care for our patients, and we are extremely selective in the partners we choose to help us execute that vision. vCom Solutions meets those high standards.” Carolyn Byerly, Chief Information Officer
The RESULTSThe vCom team is now an extension of SHC’s IT team,providing specialized expertise in the latest technologies tomeet Stanford’s future business requirements, while pushingthe carriers to make solution enhancements on SHC’s behalf.The new network architecture supports 100% uptime andSHC’s stringent requirements for latency and redundancy.vCom’s vManager software consolidates all of SHC’s telecomexpenses into a single invoice, and provides full visibility intoinventory and services. In addition to all the efficiency thatSHC has gained, and the associated soft-savings, this new-found visibility has resulted in $33,000 in annual savings fromdisconnecting unused lines alone. Automated GL coding and “vCom was instrumental in supportingAP posting saves time and empowers business unit leaders to our network implementation. They droveunderstand and control their spending. the carriers to meet their timelines and requirements with their expertise, dedication and exceptional project management skills.”........................................................ Dan Bruckner,About vCom Solutions Director of IT OperationsvCom Solutions revolutionizes the way enterprises manage “It’s been a privilege to work with a world-their entire telecom lifecycle. vCom customers gain control class organization like SHC, and alongsideover inventory, expenses and carrier relationships, achieving its high caliber IT Team. We are thrilled tobetter business intelligence that drives profitability. vCom’s be able to provide SHC the sophisticatedTelecom Management as a Service (TMaaS) solution software tools and the experiencedincludes a suite of cloud-based telecom management professional service resources necessarysoftware tools, complemented by a full portfolio of to manage the carriers; and free SHC’s ITprofessional services. team to focus on their primary objective of supporting the organization to provideFor more information, visit www.vcomsolutions.com unparalleled quality patient care.” Sameer Hilal, COO, vCom Solutions Headquarters 12657 Alcosta Blvd, Suite 418 Main: 800-804-VCOM San Ramon, CA 94583 Direct: 925-244-1800