International Symposium on Excellence in Public Service / Public Administration

1. PROMOTING GENDER RESPONSIVE DELIVERY OF
PUBLIC SERVICES and INCLUSIVE DEVELOPMENT :
MISSION CONVERGENCE
SAMAJIK SUVIDHA SANGAM
GOVT OF NCT OF DELHI
Presented by-RASHMI SINGH

2. The Great Delhi Divide
• Only 23.7% live in planned colonies
• Over 80% work in the unorganized sector.

3. 3

4. HDR Revealed a Paradox
4
• Poor sex ratio - 865 against national
average 927 ( 0-6 years)
• One of the highest infant mortality rates.
(28)
• Hundred thousand homeless.
Despite…
• Per capita Health Expenditure being three
times the national average.
• 21% of total plan allocation for Health,
Education and Social Welfare

6. Social Education
Welfare
Women &
Child
Development
Health
SC/ST
Labour
6
Where to go????
Confusions Galore for the
common person
Urban
Dev.
Food
& Civil
Supply

7. Top Down Failing To Reach
7
More than 45 welfare schemes across 9 departments but –
top down … not demand driven

8. State of Exclusion
8
Inaccurate
Poverty
Estimates
Unrealistic
Budgetary
Allocations
Exclusion Of
the most
Marginalized

9. The International Envisioning
Workshop In Delhi, May-2008

10. Video.mp4

11. A Journey Of Partnership

12. •SW
•WCD
•Health
•Labour
•UD
A Unified Response
•SC/ST
•F&S
•Edu
•Revenue
Community
DEPARTMENTS
Reaching out to the unreached

13. Convergence : Our Defining
Strategy
•INFORMATION •POLICY
•ADMINISTRATIVE
CONVERGENCE •RESOURCES
•SCHEMES •DATABASE
• PROCESSES AND
PROCEDURES
•SECTORS

14. Convergence Of
Inter - Sectoral Services
•14
Labour
Urban
Dev.
Food &
Civil
Supply
SC/ST
Social Education
Welfare
Women
& Child
Develop
ment
Health

15. Getting To Know The Poor
•15
Through a community based survey
• 124 NGOs,
• 1601 Surveyors from the community,
• 9 survey months
• > 400 Street Plays
• > 40 Special Campaigners
• Numerous Community Meetings

16. Above Poverty Line Yet Vulnerable
Mission Convergence team in conversation with rag pickers
Income in INR

17. The Vulnerability Criteria
SPATIAL SOCIAL OCCUPATIONAL
•Vulnerable living in
slums / slum like
locations
•Old Age
•Widow/deserted women
•Women/Child Headed
Households
•Differently abled
•Debilitating illnesses -
HIV/AIDS, TB, Leprosy etc.
•Unorganized/informal,
•Seasonal
•Hazardous
Such as:
Rag picker,
Rickshaw puller,
Daily wage laborers
etc.

18. Extending Government's Reach

19. Poverty Mapping
 2477 Clusters Mapped
- Using Area Visits
- GIS Mapping,
- Secondary data etc.
 Street to Street Survey for Homeless
 House Hold Survey
 Camp Based Approach
 Centre based Registration
•19

20. Break Access Barriers
• Lack of Knowledge and awareness
• Complex Delivery Mechanisms
• Complicated procedures
• The onus to prove that one is poor was on the
poor themselves
•20

21. The Innovative Strategies
•Common
eligibility
criteria
•Common
application
form
•Common
database of
Vulnerable
and MIS
•Creation of
Convergence
Forums
•Single
window
delivery and
facilitation
centers
•21

22. Implementation/Administrative
Structure
22
Policy Review Committee
Headed by Honorable CM
State Convergence Forum/SSS
Governing Council Chaired by CS
Programme Management Unit
headed by MD, SSS
District Mission Unit
(government)
Mother NGO
District Resource
Center (NGO)
Gender Resource Centers
(NGO)
Community
G R I E V A N C E R E D R E S S A L
S Y S T E M S
T H I R D P A R T Y A U D I T S
District Convergence Forum
Headed by DC
District Mission Unit (District
Level PMU)
Health
Urban Development
Food & Civil Supplies
Labor
Social Welfare
Woman & Child
Development
Welfare of SC/ST/OBC/
Minority Education
Information Technology

23. Dynamic Platforms For
Convergence
Policy Review Committee
State Convergence
Forum
Programme
Management Unit
District
Convergence
Forum
Community
Based
Organisations
Grassroots
Community

24. Facility Centres
• Single
Window
Facilitation
Centre
• One stop
information
centre

25. Gender Resource & Common
Facility Centre
Women Empowerment
Vocational Training
Microfinance Activities (Self Help
Group formation)
Legal Awareness Generation /
legal help
Medical Clinics and camps
Non-formal education
Nutrition Awareness
Common Services
Information and Awareness
Identification & Enrollment
Facilitation of required documents
Verification and authentication
Processing Applications/Claims
Tracking, Feedback & Reporting
Grievance redressal
Community

26. Spreading Awareness

27. Women’s Empowerment

28. Bridging The Digital Divide
• Imparting IT skills to
community workers
• Deployment of ICT
infrastructure
• Digitization of records of
over 5 million vulnerable
• Dynamic Database
• Appropriate MIS for all
stakeholders

29. Financial Inclusion
Barriers
• Opening a bank account
difficult in absence of
documentary proof
• Collateral guarantors are
not available
• Getting loan was very
difficult
Strategies
• Issuance of Unique Identity and
inbuilt Bank Account
• Microcredits and Micro
Insurance
• Micro ATMs + Business
Correspondents are introduced
for the homeless
•29

30. Integrated Project For Homeless
• Homeless resource centre
• Community Kitchen –Jan Ahar
• Health camps

31. Promoting Health and Hygiene
• Approx 600000 women covered under health
and nutrition clinic services/ camps
• Awareness for improving Menstrual Hygiene
• Low cost sanitary napkins
• IEC Campaign
• WASH

32. Livelihood Projects
Livelihood generation for 45000 women/ girls
•32

33. Enabling Factors: Cost
Effectiveness & Accountability
At an average cost of approx. $2 per person, in one year the facilitation centre
Dr. AVBM Trust has provided 16738 persons with various services like vocational
training, Health checkups, Enrollment in health insurance , legal advice,
information at Help Desk etc.
Self Help Groups Legal Awareness
Vocational Training
Non Formal Education
Nurition Camp
Health Clinic
Health Camp
Information at Help
Desk Financial Assistance
Forms
Facilitation of
documents
Enrollment in RSBY
Source : Dr. AVBM Trust

34. Accountability and Transparency
• All the NGOs/CBOs accountable under
the purview of the Right to Information
Act
• A responsive Grievances redressal
mechanism

35. Impact: Breaking The Cycle of
Exclusion
35
Accurate
Poverty
Estimates
Realistic
Budgetary
Allocations
Inclusion Of
the most
Marginalized

37. Realistic Estimate of Poverty
No. of Poor/
Vulnerable
Prior to Mission
Convergence
400, 000
Data on Rag Pickers Not Available
Data on child Headed
Not Available
Households
Data on Homeless
Persons
Not Available
Widows 15, 000
Identified through
Mission Convergence
800, 000
40, 065
2, 276
65, 000
80, 503

38. Access to Public Services &
Entitlements
•Quantum jump in pensions to widows, physically
challenged, old age, RSBY, Construction workers
• Those not covered by PDS subsidy brought under Dilli
Annshree Yojna(DAY)
• SSS becomes registrar under UID for enrolment of
Vulnerable and most vulnerable identified through
survey
•255803 women and young girls given free legal
counselling

39. Developing Human Capital
Innovative training modules for
• Community Mobilization Strategy
• Knowledge about Government Programs
• Financial Management
• Issues of Gender Equity
• Behavioral change (awaz utha)

40. Constraints: Resistance to
Change & Trust Deficits
•Convincing elected representatives:
Workshop for MLAs on Mission
Convergence-June 2009
• Regular communication & Change
management strategies

41. Face to face programmes for
DCs & other functionaries

42. Sustainability
• Human Capital
development
• Community
based
momentum.
• Civil Society
Organizations
and Activists
become partners
• Social capital

43. Lessons Learnt
- Convergence needs SOPs and commitment charters with co-responsibilities
of different partners
- Spirit of Partnership has to be sustained through ongoing
effort
- Ownership at highest levels
- Convergence needed at design stage so as to avoid
multiplicity of efforts
- Creation of a central electronic database of vulnerable
families by compiling state databases is imperative
- Development of Family can be measured through a composite
Family Development Index
- Women are the prime movers and drivers of the change

44. The journey continues ……