Subscribed 2014 Keynote http://bit.ly/LearnMoreZ Featuring Tien Tzuo - Co-Founder & CEO of Zuora Speakers from: Adobe, Deloitte, Thermo Fisher, Telecom New Zealand.

1. Subscribed’14
Tien Tzuo | Co-Founder & CEO | Zuora
@tientzuo
@zuora

2. Welcome to the era
of Subscriptions

3. A world where
subscribers are
In control

4. Products | Service | Pricing
They are
informed

5. Social | Mobile | Global
They are
connected

6. 80%Customers demand
new consumption
models
They buy
their way - The Economist 2014
Pricing | Services | Add-Ons | Delivery

7. Personal Real-Time Immediate
fulfillment
On Going
Value
Memorable
Services
Expectations
have changed

8. Customers today
expect subscriptions

9. This requires
a new
customer
view
Purchases
Usage
Local Pricing
Promotions
Adjustments
Add-Ons
Payments
Products
Customer Moments
Name
Email
Phone
Company

10. Every industry
is shifting

11. Media
Technology
Software
Lifestyle
Transformation
Finance
Food
But the
winners are
Reinventing…

12. The
Subscription
Experience.

13. $1599ALL YOU CAN FLY!
NO HIDDEN FEES!
233%Annual Subscriber Growth
A New Travel
Experience

14. 10MPaid Subscribers
A New Music
Experience

15. 68%Of traditional newspapers
added electronic
subscription plans
A New Media
Experience

16. “The market for
subscription-based
consumer goods is
set to explode”
A New Retail
Experience

17. 2BOnline Learners
A New Education
Experience

18. A New Internet of Things
Experience

19. The world is being
reinvented

20. You are the reinventors

21. You are reinventing
all parts of our lives

22. And it’s working

23. 600M
Customer
Moments
20MPayments
Processed
In 12 Months
Your customers are busy subscribing
5.5BPieces of
Customer Data
Consumed

24. 408K
Pricing Plans
Launched
$24B
Contracted
Invoice
Volume
Your business is growing
15M
API Calls
Per Day

25. Meet the Reinventors

26. Meet the Reinventors
The Gambler // Ben Shields
Deloitte

27. Meet the Reinventors
The Builder // Tom Salmen
Telecom New Zealand

28. Meet the Reinventors
The Explorer // Mark Field
Thermo Fisher

29. Meet the Reinventors
The Gambler // David Wadhwani
Adobe

30. 4 Stories
4 Heroes
4 Companies
4 Industries

31. Subscription
Experience
Building a new

32. An experience that
Delivers trust

33. An experience that
delivers continuous
value

34. An experience that
is anywhere
and real-time

35. An experience
gives personalized
control

36. An experience that
delivers unique
customer moments

37. An experience that
builds lasting
relationships

38. Reinventors are creating
experiences that build deep
relationships with subscribers

39. How do you create your
subscription experience?

40. Tailored Pricing
Tailor pricing to deliver a
personalized experience

41. Multi-Channel
Carry your
relationships across all channels –
anywhere, real-time

42. Subscription Journey
Design a subscription journey
that delivers continuous value

43. Branded
Touchpoints
Treat billing and payments
as branded touchpoints

44. pay their way – any method
Global Reach
& Payments
Let customers
any currency

45. Scale &
Automation
customer interactions
Manage millions of

46. New Revenue
Recognition
A way new to
recognize revenue

47. Subscription
Metrics
New metrics to measure
the health of your business

48. Modern
Accounting
Breaks double entry
bookkeeping

49. Experiment &
Perfect
business again and again
The freedom to reinvent your

50. What is the system
you need?

51. Is it ERP?

52. Is it CRM?

53. It’s Relationship Business Management

54. COMMERCE
Tailored Pricing
Subscription Journey
Multi-Channel
BILLING
Branded Touch points
Global Payments
Scale & Automation
FINANCE
Revenue Recognition
Subscription Metrics
Smart Accounting
RBM

55. RBM allows you to
create your unique
Subscription Experience

56. This is why we
Built Z-business
6 years in the making…

57. Subscriber Identity Record
Multi-channel
Infinite pricing flexibility
Quoting & configuration
Guided selling
Revenue recognition
General ledger alignment
Accounting close tools
Audit controls
Subscription metrics
Billing automation
Invoice personalization
Payment automation
14 gateways, 100+ countries
Global taxation
C O M M E R C E B I L L I N G F I N A N C E
S C A L E S E C U R I T Y C O N T R O L C O E X I S T E N C E
Z-Business:
Z - B U S I N E S S P L A T F O R M

58. Today’s Announcements

59. I have peak demands
I need scale

60. I have multiple regions,
business units, departments
I need control

61. I need protection, confidence
I need security

62. I need coexistence
“Big, legacy ERP being ripped
apart and is almost dead.”
- Gartner

63. 80 Public Companies
50 over $1 Billion +
12 to IPO in 2014
1500+ Global Leaders

64. SCALE
CONTROL
SECURE
COEXISTENCE
nine
The only RBM
solution for the enterprise

65. 375orders per second
306orders per second
Capacity Booster

66. Reference
Architectures

67. 400syncs per second
Z-Connect
Powers integrations to other systems

68. Two-Factor
Authentication

69. IP Address
Restrictions

70. Fine Grained
Permissions

71. Data Access
Controls

72. trust.zuora.com

73. nine
Capacity
Booster
Reference
Architecture
IP Address
Restrictions
Two-Factor
Authentication
Z-Connect
Permissions
Data
Access
controls
SMTP
Trust
Z-BUSINESS

74. Three strategies for
Subscription Success

75. the community

76. SCALE
CONTROL
SECURE
COEXISTENCE
nine
The only RBM
solution for the enterprise
the tools

77. S U B S C R I P T I O N
The blueprints

78. Create your unique
Subscription Experience

79. Thank You