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Zeacom Call Center Solutions and Telephone Wreckers
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Zeacom Call Center Solutions and Telephone Wreckers

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Zeacom Call Center Solutions and Telephone Wreckers Zeacom Call Center Solutions and Telephone Wreckers Presentation Transcript

  • PRODUCT AND BRAND PRESENTATION&
  • Who are Zeacom and what do they do?• They specialise in call centre software and procedures• Business Process Automation• Unified Communications• Consulting• Contact Centre
  • Who are Zeacom and what do they do?• The Zeacom Contact Centre product is a full multi-mediaproduct offering a cloud, hosted or on-premise solution.• It is primarily targeted at the SMB contact centre marketand distributed through an extensive telephony resellerchannel• Zeacom has a main product they classify in their UnifiedCommunications range
  • Zeacom Main Product• It’s called Presence and is endorsed by:• It’s a Call Centre Software• And they currently have a 24% market share in Australia• Information can be found as follows• http://www.zeacom.com/images/downloads/unified-communications-plugins-brochure.pdf?_cldee=c2FsZXNAdGVsZXBob25ld3JlY2tlcnMuY29tLmF1
  • Zeacom Main Product• Its other main product is their Contact Centre• This is a customised solution for individual client• It includes Integration with CRM packages• IVR (Interactive Voice Response)• Motorway reports: Finance Company
  • Who are Zeacom?• They are a software company which started in Auckland,New Zealand• They were awarded IP Contact Centre TechnologyPioneer Award in 2009 and 2010• They also received the Supreme Award at the AmericanChamber of Commerce-UPS Business Awards in 2006
  • Who are Zeacom?• Zeacom was taken over by Enghouse Systems Limited,an Auckland based enterprise softwaresolutions company in May 31, 2012• They also have major offices in Sydney and Ontario• With regional office in North America (Orange County, CA), Northern Europe (Reading, England) and Asia Pacific(Melbourne)
  • TW and Zeacom Products• What do we supply that works with Presence, ContactCentre and the Zeacom brand?• Headsets (all call centres use them)• Plantronics headsets• Office headsets• Telephone Systems• Call Recording• MOH Units• Installation products• Presentation by Telephone Wreckers