The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Macac Roadtrip
1. Road Trip
10 Steps for a Better Visit Experience
Jeff Kallay | Experience Evangelist | TargetX
Kevin Kropf | Director of Admission | Albion College
2. Let’s Manage Expectations
-An Authentic? Campus Tour Movie
-The Theories of the Experience Economy
-10 Steps (difference between tour and experience)
-Staging the Albion College Visit Experience
-Brief Question Answer
-Resources
-SWAG
-Presentation PDF online
3. Drinkin’ Time http://www.youtube.com/watch?v=avYUL1A-WUM
4. Drinkin’ Time http://www.youtube.com/watch?v=avYUL1A-WUM