2010 Xpert Summit--Tour Hard

378 views

Published on

Published in: Travel, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
378
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

2010 Xpert Summit--Tour Hard

  1. 1. Tour Hard Behind the Scenes: Hard Work that Revolutionized a Campus Visit Tuesday, March 2, 2010
  2. 2. 2005 Tours Every Hour Tour Guide Script Repetitive Tour Route No Tour Evaluations Guides Who Walk Backwards Tuesday, March 2, 2010
  3. 3. 2006 Creation of Campus Visit Committee Added Additional Furniture Added Tour Guide Desk Added Email Station Added Snacks for Guests Tuesday, March 2, 2010
  4. 4. Tuesday, March 2, 2010
  5. 5. 2007 No Real Campus Visit Progress A Lot of Visit Program Research Jodi Learned of TargetX’s Campus Visit Audit Tuesday, March 2, 2010
  6. 6. 2008 Jeff Visited AU for the 1 st Time Now the HARD work begins Tuesday, March 2, 2010
  7. 7. March 2008 Jeff Conducted Campus Visit Audit Very Full Day at AU Leads to Looking at Tour in a New Light Tuesday, March 2, 2010
  8. 8. Start/ Finish Here Tuesday, March 2, 2010
  9. 9. March 2008 (cont.) Update/Revise Confirmation Letter & Email Better Signage for Visitor Parking Better Signage for Admissions Lobby Feels Like an Art Gallery Updated Welcome Sign Tuesday, March 2, 2010
  10. 10. March 2008 (cont.) Facility vs. Experience Tour Route is Repetitive Too Many Tour Times Set Tour Expectation Before Leaving Lobby Follow-Up/Thank You Email to Visitors Create Pre-Tour Audio Experience Tuesday, March 2, 2010
  11. 11. Tuesday, March 2, 2010
  12. 12. Tuesday, March 2, 2010
  13. 13. March 2008 (cont.) Who Owns the Campus Visit??? Tuesday, March 2, 2010
  14. 14. August 2008 Tour Guide Training New Route Hybrid Walking/Riding Tour New Tour Times Guide + Lounge Lizard Tuesday, March 2, 2010
  15. 15. Tuesday, March 2, 2010
  16. 16. August 2008 (cont.) Tour Guide Training Results Not Good! Tuesday, March 2, 2010
  17. 17. August 2008 (cont.) Music in Lobby Scrapbook of Guides Scrapbook of Residence Halls Better Signage for Admissions Tuesday, March 2, 2010
  18. 18. August 2008 (cont.) Who Owns the Campus Visit??? Tuesday, March 2, 2010
  19. 19. 2008-2009 Tour Year Year of Transition Tuesday, March 2, 2010
  20. 20. Tuesday, March 2, 2010
  21. 21. August 2009 Jeff’s 3 rd Visit Am I at Alfred University??? Tuesday, March 2, 2010
  22. 22. August 2009 (cont.) If time & money were not factors, what would you do to improve the campus tour? Tuesday, March 2, 2010
  23. 23. August 2009 (cont.) Free Coffee (for tour guides) More Interaction Counselors/Guides Give Everyone a T-shirt Bike Tour Option Tuesday, March 2, 2010
  24. 24. August 2009 (cont.) Name – Alfriends Moto – Tour Hard Tuesday, March 2, 2010
  25. 25. August 2009 (cont.) The Conference Bike Tuesday, March 2, 2010
  26. 26. Tuesday, March 2, 2010
  27. 27. Tuesday, March 2, 2010
  28. 28. Tuesday, March 2, 2010
  29. 29. 2010 Who Owns the Campus Visit??? Tuesday, March 2, 2010
  30. 30. 2010 More Hard Work Better Synchronization Between Guides/Admissions Sense of the Butt/Sensory Moment Continue with Lobby Improvements Evaluate our Specialty Tours And More I Can’t (or Won’t) Share! Tuesday, March 2, 2010
  31. 31. Tour Hard Behind the Scenes: Hard Work that Revolutionized a Campus Visit Tuesday, March 2, 2010

×