MEHRAT INTERPERSONAL AND SELF DEVELOPMENT PROGRAMS 2012

www.mehrat.co.uk
info@mehrat.co.uk

Every harvest starts with a

PLOW
Delivery
Comprehensive Blended Learning
Classroom, Group Workshops, Exercises,
games, brain-storming, E-learning, and many
more solutions to ensure learning transfer

Follow
Pre-program up/Implementation
Exploring current situation, performance
Next Step
Executing learning objectives on-work situations
gaps definition and best solutions to tackle. and start to embrace the newly learnt
In addition to learning styles and best ways competence as a second nature
to learning transfer

For more information about MEHRAT bespoke training programs, please, contact us at: info@mehrat.co.uk to arrange for a visit from our experts to help you with the best
solutions for your people performance improvement

Performance Outcomes Outcomes
• Knowledge evaluation
a bespoke program to be Propose
• Skill assessment

agreed • Behavioral adaptation
• Alignment for success Deliver
• Organizationally aligned
• Learners-centered
Outcomes Analysis
• Efficient
• Flexible Propose

Deliver

Analysis Experiential and fun-learning
• Approaching different learners’ styles
A holistic situation analysis • Interactive
• Innovative techniques
regarding business objectives
• Inspiring and motivating
• Analyze root causes
• Explore personnel areas for improvement
• Investigate personnel learning styles
• Identify optimal developmental
approaches/techniques

PLOW

Performance-based and tackling Relevant to your organization

real work issues and market segment

Fully interactive and learners’
Bite-sized to be digested and
styles flexible
implemented

Follow through from pre-program assessment into

implementation and on job follow up

Designed and delivered by training experts specialized

in your industry and market segment

1. The Emotional
Influencer
2. The Go Getter
3. The Reliable
Decision Maker
4. The Colorful
Thinking
Strategies
5. The Conflict
Manager
6. The Master of
Own Time
7. Assertive
Communication
8. The impressive
Presenter
9. Handling
Uncertainty
10. Improving
Composure and
Contentment
11. Leveraging
Diversity in the
workplace
12. Flexibility to
Managing Paradox
13. Systemically
Managing Process
14. Balanced Priorities
15. Efficient Listening
16. Business Etiquette
and Protocol


Program Code:
THE All our programs are …

Emotional
MIPSD01

Performance-based

®
Influencer
Relevant
Fully interactive
Bite-sized

For more information Follow through
about bespoke Designed and delivered by
programs, please contact
us at: training experts
info@mehrat.co.uk This fully interactive workshop tackles a very important side of
organizational life and overall performance improvement.

Learning Best-fit
Objectives Trainees Performance
Program
Outlines Outcomes

Participating in the “Emotional Participating in the “Emotional INFLUENCER” program is Participating in the “Emotional
INFLUENCER” program is “Emotional INFLUENCER” a 16 training hours workshop-based INFLUENCER” program will result in
enabling participants to: program is of great program utilizing people learners’ performance improvement
importance for: development tools and techniques, and a general teams performance
1. Understand the nature including: improvement, including:
and importance/impact All managers at all levels, 1. Self, group and team 1. Enhanced leadership and
of EI on own success Team leaders and assessments influencing abilities
2. Digest the theories supervisors 2. Focus groups/brain storming 2. Improved communication within
underlying EI 3. Real-life case studies and among teams
3. Identify the personal 4. Interactive group workshops 3. Reduced tension and conflicts
strengths and blind spots and games 4. Overall organization climate
4. Reflect EI on his improvement
leadership style


Program Code:
MIPSD02 All our programs are …

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully interactive customizable program aims to sharpen the
competence of problem solving and independency in organization’s
different departments.

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Go Getter” Participating in the “Go “Go Getter” program is a 8 -16 Participating in the “Go Getter”
program is enabling Getter” program is of great training hours workshop-based program will result in learners’
participants to: importance for: program utilizing people performance improvement and a
1. Learn how to analyze in development tools and techniques, general teams performance
different ways and from 1. First line employees in including: improvement, including:
different perspectives different jobs and 1. Blended learning tools, 1. Improved problem solving
2. Stand out of the situation functions including mixed approaches
and try new approaches 2. Supervisors presentations/media 2. Apply systematic problems
3. Learn Structured 3. KAE and KAM 2. Real work related workshops analysis and propose solutions
Problem-Solving 3. Reflecting on daily 3. Implement at least one problem
4. Practice the use of the tasks/assignments solving technique
main problem solving 4. Self and situations assessment 4. Global reduction in problems
techniques handling within teams


Program Code:

Performance-based
Relevant
Fully interactive
® Bite-sized

info@mehrat.co.uk This fully interactive customizable program is mastering the techniques
and styles of decision making situations faced on daily practices.

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Reliable Participating in the “Reliable Decision-Maker” program Participating in the “Reliable Decision-
Decision-Maker” program is “Reliable Decision-Maker” is a 16 training hours workshop- Maker” program will result in learners’
enabling participants to: program is of great based program utilizing people performance improvement and a
1. Dig into root causes and importance for: development tools and techniques, general teams performance
real problems reasons including: improvement, including:
2. Analyze situations in a 1. Interactive presentations 1. Gain confidence in asking the
logical sequence and Managers who manage 2. Reflection/brain storming right questions and overcoming
from different angles people and/or functions sessions the stress of making complex
3. Build and expand the 3. Focus groups decisions
decision-making skills 4. Work-related, real life and 2. Demonstrate and build credibility
4. Learn how to use several situational decisions case with upper management
disciplines in Decision- studies 3. Develop strategic approaches to
making problem-solving and decision-
making


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully interactive customizable program is opening new paradigms of
thinking and improves adaptive/situational ways of thinking

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Colorful Participating in the “Colorful Thinking” program is a 16- Participating in the “Colorful Thinking”
Thinking” program is enabling “Colorful Thinking” 24 training hours workshop-based program will result in learners’
participants to program is of great program utilizing people performance improvement and a
1. Understand the need for importance for: development tools and techniques, general teams performance
an adaptive thinking including: improvement, including:
strategies Supervisors, managers, 1. Mind-mapping and thinking 1. Practice thinking in non-
2. Distinguish different team and project leaders games conventional ways
types of thinking we and all employees who 2. The 6 thinking hats workshop 2. Start adopting different thinking
already practice need to adopt an adaptive 3. Reflecting on self and work strategies
3. Identify best-fit strategy thinking strategy situations 3. More comfortable and
of thinking 4. Business case studies independent in decision making
4. Adapt to new thinking 4. Apply creativity as a business tool
strategies


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This socio-cultural experience-based program aim to reduce work-
related tension and improve work environment and moral

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Managing Participating in the “Managing conflict” program is a 16 Participating in the “Managing conflict”
conflict” program is enabling “Managing conflict” training hours workshop-based program will result in learners’
participants to program is of great program utilizing people performance improvement and a
1. Define and understand importance for: development tools and techniques, general teams performance
the different sources of including: improvement, including:
conflict 1. Interactive workshop 1. Practice effective methods of
2. Resolve conflicts using Business professionals, who 2. Reflections and own intervention and conflict
different strategies want to expand their experience case studies management
3. Use the different bases conflict resolution skills, 3. Emotional/thinking balance 2. Identify their own personal
of power and change understand their own games conflict resolution style
them according to the emotions and behaviors 4. Teamwork role playes 3. Turn arguments into discussions
situation 4. Create creative win-win situation
4. Apply influence and
explore their relationship


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This practical own experience-based program is empowering time utilization
and best-fit strategies and tools of time management.

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Master of Participating in the “Master “Master of own TIME” program is a Participating in the “Master of own
own TIME” program is of own TIME” program is of 8 training hours workshop-based TIME” program will result in learners’
enabling participants to: great importance for: program utilizing people performance improvement and a
1. Define time and its development tools and techniques, general teams performance
components including: improvement, including:
2. Identify and manage All managers and 1. Demonstrate professional
time wasters supervisors who wish to 1. Time management definition techniques in priority setting
3. Define what stress is, improve their ability to 2. Identifying and managing time 2. Set goals and objectives and
how it is caused and how manage their time wasters prioritize accordingly
the body responds to 3. Setting goals and priorities 3. Analyze the cause of stress & plan
stress 4. Stress identifying and to control it
4. Setting goals and managing 4. Suggest various ways and
priorities techniques to lower stress levels


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk A fully interactive program aiming to improve and enhance communication
impact and influence within and among teams.

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Assertive Participating in the “Assertive Communication” Participating in the “Assertive
Communication” program is “Assertive Communication” program is a 8-16 training hours Communication” program will result in
enabling participants to: program is of great workshop-based program utilizing learners’ performance improvement
1. Communication basics importance for: people development tools and and a general teams performance
and major obstacles techniques, including: improvement, including:
2. Different styles of 1. Blended learning techniques 1. Observed improvement in
communication All managers and 2. Communication media and communication within and among
3. Assertiveness Versus supervisors who wish to examples teams
Aggressiveness/Passiven improve their 3. Real life workshops 2. Enhanced communication impact
ess communication styles to 4. Focus groups and brain and results
4. Best practice in achieve better results storming sessions 3. Improved responsiveness within
communications teams
4. Less conflicts and complaints


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to creating the self confidence and
internal power of a presenter.

Learning Best-fit
Program
Outlines Outcomes

Participating in the “Impressive Participating in the “Impressive Presenter” program is a Participating in the “Impressive
Presenter” program is enabling “Impressive Presenter” 8-16 training hours workshop-based Presenter” program will result in
participants to: program is of great program utilizing people learners’ performance improvement
1. Understand what importance for: development tools and techniques, and a general teams performance
audience expect including: improvement, including:
2. Comprehend audience 1. Video shootings and 1. More comfortable facing large
types and styles All managers and presentations audience
3. Understand powerful supervisors who need to 2. Blended learning tools and 2. Utilizing flexible styles and
presentation impress and impact their techniques techniques with different
fundamentals presentations audience 3. Games and competitions audience
4. Master presentation 4. Group workshops 3. Manage the way to deliver
skills presentation message
4. Impact and influence in
presenting


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to creating the ability to
comfortably handle risk and uncertainty.

Learning Best-fit
Program
Outlines Outcomes

Participating in “Handling Participating in “Handling “Handling Uncertainty” program Participating in “Handling Uncertainty”
Uncertainty” program is Uncertainty” program is of is a 16-24 training hours program will result in learners’
enabling participants to: great importance for: workshop-based program performance improvement and a general
1. Understand the nature of utilizing people development teams performance improvement,
ambiguity and uncertain tools and techniques, including: including being:
business situation 1. Marketing and 1. Real business case studies 1. More comfortable facing ambiguous
2. Learn how ambiguity business development 2. Situations/Decisions situations
might be an opportunity managers workshops 2. Utilizing flexible thinking and decision
3. Understand powerful 2. All managers and 3. Brain storming and mind making styles in different situations
handling of uncertainty supervisors mapping 3. Better anticipation of new or non-
4. Master thinking ways 3. Stand-alone managers 4. Group workshops conventional business issues
and analyzing different 4. Business analysts 4. Overall organization improved
situations forecasting and meeting expectations


Program Code:

Performance-based
Relevant
Fully interactive
® Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to work
under pressure and high tension tasks/assignments.

Learning Best-fit
Program
Outlines Outcomes

Participating in “Improving Participating “Improving “Improving Composure and Participating in “Improving Composure and
Composure and Contentment” Composure and Contentment” program is a 16- Contentment” program will result in learners’
program is enabling Contentment” program is 24 training hours workshop- performance improvement and a general
participants to: of great importance for: based program utilizing people teams performance improvement, including
1. Understand the nature of development tools and being:
stress and how it impacts techniques, including: 1. Not defensive or irritated when times
both work and life 1. All managers and 1. Real business case studies are tough
2. Learn how to digest and supervisors 2. Situations/Decisions 2. Can be counted on to hold things
deal with tension 2. Stand-alone managers workshops together during tough times and
3. Differentiate urgent from 3. Business development 3. Games and competitions considered a settling influence in a crisis
important managers 4. Group workshops 3. Can handle stress, not knocked off
4. Comprehend crisis 4. Employees balance by the unexpected
management responsible for 4. Doesn’t show frustration when resisted
fundamentals customer service or blocked


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to manage
and actually leverage diversity in workplace.

Learning Best-fit
Program
Outlines Outcomes

Participating in “leveraging Participating “leveraging “leveraging Diversity in Participating in “leveraging Diversity in
Diversity in workplace” Diversity in workplace” workplace” program is a 16-24 workplace” program will result in learners’
program is enabling program is of great training hours workshop-based performance improvement and a general
participants to: importance for: program utilizing people teams performance improvement, including
1. Clearly get the spirit and development tools and being:
mind set of diversity Everybody in the techniques, including: 1. Improved ability to deal effectively with
2. Understand the necessity organization, including: 1. Real business case studies all races, nationalities, cultures,
of diversity and how it 1. All managers and 2. Situations/Decisions disabilities, ages and both sexes
adds to workplace supervisors workshops 2. Manages all kinds and classes of people
3. Learn how manage and 2. Stand-alone managers 3. Games and competitions equitably
leverage diversity 3. Business development 4. Group workshops 3. Supports equal and fair treatment and
4. Adopt a broader vision of managers opportunity for all
people capabilities and 4. Global improvement in workplace
potential moral and equality feelings


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to act
flexible and adapt decisions to contradicting circumstances

Learning Best-fit
Program
Outlines Outcomes

Participating in “Flexibility and Participating “Flexibility and “Flexibility and managing Participating in “Flexibility and managing
managing Paradox” program is managing Paradox” Paradox” program is a 16-24 Paradox” program will result in learners’
enabling participants to: program is of great training hours workshop-based performance improvement and a general
1. Understand contradicting importance for: program utilizing people teams performance improvement, including
business environment development tools and being:
2. Understand how to deal 1. Marketing and techniques, including: 1. Improved ability to combine seeming
with contradictions business development 1. Real business case studies opposites like being compassionately
3. Grow wider perspective managers 2. Situations/Decisions tough, stand up for self without
and ability to see things 2. All managers and workshops trampling others, set strong but flexible
and the other side supervisors 3. Games and competitions standards
4. Learn new approaches 3. Stand-alone managers 4. Group workshops 2. Practice flexibility and adaptability when
for contradicting facing tough calls
business issues 3. Able to act differently depending upon
the situation


Program Code:

Performance-based
® Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to manage
and create processes successfully.

Learning Best-fit
Program
Outlines Outcomes

Participating in “Systemically Participating “Systemically “Systemically Managing Participating in “Systemically Managing
Managing Processes” program Managing Processes” Processes” program is a 16-24 Processes” program will result in learners’
is enabling participants to: program is of great training hours workshop-based performance improvement and a general teams
1. Understand concepts and importance for: program utilizing people performance improvement, including being:
approaches of processes development tools and 1. Able to figure out the processes necessary
2. Develop a higher ability 1. Marketing executives techniques, including: to get things done and simplify complex
to oversee processes and managers 1. Tasks/assignments processes
3. Understand basic 2. All managers and workshop 2. Able to separate and combine tasks into
components of a process supervisors 2. Brain storming and mind efficient work flow
4. Develop systematic 3. Stand-alone managers mapping 3. Able to define what to measure and how
thinking and structured 4. Business development 3. Games and competitions to measure it
mentality managers 4. Group workshops 4. Capable of seeing opportunities for
synergy and integration where others
can't, getting more out of fewer resources


Program Code:
® Performance-based
Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to set and
commit to priorities in a harmonic and tension-free style.

Learning Best-fit
Program
Outlines Outcomes

Participating in “Balanced Participating “Balanced “Balanced Priorities” program is Participating in “Balanced Priorities”
Priorities” program is enabling Priorities” program is of a 16-24 training hours workshop- program will result in learners’ performance
participants to: great importance for: based program utilizing people improvement and a general teams
1. Realize the real impact of development tools and performance improvement, including:
deteriorated priorities Everybody in the techniques, including: 1. Ability to maintains conscious balance
2. Understand the organization 1. Tasks/assignments between work and personal life so
importance of the workshop that one doesn’t dominate the other
balance 2. Brain storming and mind 2. Being not one-dimensional
3. Develop new approaches mapping 3. Know how to attend to and get what
to balance 3. Games and competitions he/she wants from both life and work
4. Understand the 4. Group workshops 4. Overall reduced tension and pressure
complementary roles of at work
both work and life


Program Code:
® Performance-based
Relevant
Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to listen
actively and read non-verbal communications efficiently .

Learning Best-fit
Program
Outlines Outcomes

Participating in “Efficient Participating “Efficient “Efficient Listening” program is a Participating in “Efficient Listening” program
Listening” program is enabling Listening” program is of 16-24 training hours workshop- will result in learners’ performance
participants to: great importance for: based program utilizing people improvement and a general teams
1. Sharpen the active development tools and performance improvement, including:
listening as a habit Everybody in the techniques, including: 1. Improved ability to practice attentive
2. Types of listening and organization 1. Multimedia workshops and active listening
differences 2. Focus groups and 2. Has the patience to hear people out and
3. Different body language teamwork listen actively
interpretations 3. Games and competitions 3. Enhanced body language interpretation
4. Understand how to 4. Group workshops 4. Global improvement in participants and
improve listening and team communication
reading body language


Program Code:

Performance-based
Relevant

® Fully interactive
Bite-sized

info@mehrat.co.uk This fully practical workshop aims to improving the ability to listen
actively and read non-verbal communications efficiently .

Learning Best-fit
Program
Outlines Outcomes

Participating in “Business Participating “Business “Business Etiquette and Participating in “Business Etiquette and
Etiquette and Protocol” Etiquette and Protocol” Protocol” program is a 16-24 Protocol” program will result in learners’
program is enabling program is of great training hours workshop-based performance improvement and a general
participants to: importance for: program utilizing people teams performance improvement, including:
1. Realize different cultural development tools and 1. Successfully behave in both social and
differences Organizations’ layer techniques, including: business situations
2. Understand how people meeting, hosting and 1. Multimedia workshops 2. Effectively represent the organization
behave and how perceive dealing with external parties 2. Focus groups and at various situations
others on the organization behalf. teamwork 3. Meet and Greet important guests,
3. Learn the impact of 3. Games and competitions clients and customers in a proper
behaviors on people 4. Group workshops manner
4. Understand better ways of 4. Practice of proper communication
behaving on behalf of the Etiquette
organization


All our programs are
Performance-based and tackling real
work issues
Relevant to your organization and
market segment Every harvest starts with a PLOW
Fully interactive and learners’ styles
flexible
Bite-sized to be digested and
Best-fit trainers
implemented
Up-to date contents
Follow through from pre-program
Blended learning tools
assessment into implementation and
Action learning strategies
on job follow up
Multilingual materials
Designed and delivered by training
Funderstanding implementation
experts specialized in industry and
market segment



PLOW
www.mehrat.co.uk
info@mehrat.co.uk

MEHRAT INTERPERSONAL AND SELF DEVELOPMENT PROGRAMS 2012

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