More Related Content Similar to 2012 SMB Disaster Preparedness Survey Global Results May 2012 (20) 2012 SMB Disaster Preparedness Survey Global Results May 20122. Methodology
• Survey performed by ReRez
• 2,053 global organizations
– 30 countries
• NAM 2
• LAM 14
• EMEA 5
• APJ 9
• Cross-industry
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3. Virtualization, Cloud and Mobility Gaining SMB Traction
• 35% using mobile devices to access business information
• 34% implementing or already engaged in server virtualization
• 43% implementing or already engaged in private cloud
• 40% implementing or already engaged in public cloud
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4. Effect of Disaster Preparedness Top of Mind for SMBs
• For many SMBs, the effect these tech initiatives had on disaster
preparedness had a moderate to large effect on their decision
• 36% for mobility
• 34% for server virtualization
• 37% for private cloud
• 34% for public cloud
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5. Early Adopters Enjoying Better Disaster Preparedness
• For those who did proceed, the impact was positive
– 71% for server virtualization
– 43% for private cloud
– 41% for public cloud
– 36% for mobility
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6. Recommendations
• Start planning now
• Implement strategic technologies
• Protect your information completely
• Review and test your disaster preparedness
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7. Appendix
All questions included
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9. Q3: How many employees does your organization have in all
locations worldwide?
4 or less 0%
5 to 49 42%
50-99 22%
100 to 249 36%
250 to 499 0%
500 to 999 0%
1,000 to 2,499 0%
2,500 to 4,999 0%
5,000 or more 0%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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10. Q4: What is your organization's primary industry?
Agriculture and Food Processing 3%
Aviation – aircraft, air traffic control, airports 0%
Chemical products 2%
Construction 9%
Eating and drinking services, accommodations 2%
Education, Learning and Support 6%
Energy - Electric power production 1%
Energy - Oil and gas production and processing 1%
Energy - Oil, gas and power transmission and distribution 1%
Finance and Insurance 5%
Government 2%
Information Technology 11%
Legal 1%
Living-related and personal services and amusement services 2%
Manufacturing 10%
Media 1%
Marketing Services (including Advertising) 2%
Mass Transit and Rail 0%
Pharmaceuticals 1%
Healthcare provider, hospital 1%
Healthcare provider, private office 1%
Healthcare provider, outpatient facility 1%
Healthcare payers/health plans 0%
Healthcare Life Sciences/manufacturers 1%
Public services (law enforcement, fire and emergency, other) 2%
Public works (water and waste water) 1%
Shipping, freight, and postal services 1%
Real estate and goods rental and leasing 3%
Scientific research, professional and technical services 4%
Telecommunications -Communication Service Providers (CSPs) 3%
Telecommunications - Cable Companies and Multiple Cable TV System Operators (MSOs) 1%
Telecommunications - Network Equipment Providers (NEPs) 1%
Telecommunications - Managed Service Providers (MSPs) 1%
Wholesale and Retail 9%
Other 12%
0% 2% 4% 6% 8% 10% 12% 14%
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11. Q5: Which of the following best describes the area of the company
in which you work?
Executive/Senior Management 63%
Finance 0%
Human Resources 0%
Operations/Production 0%
Legal 0%
IT 37%
Marketing/Sales 0%
Distribution 0%
Other (Please specify) 0%
Not sure 0%
0% 10% 20% 30% 40% 50% 60% 70%
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12. Q5: Which of the following best describes the area of the company
in which you work?
IT
37%
Executive/Senior
Management
63%
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13. Q6: Which of the following best describes the scope of your
management or purchase decision making authority for your
computer resources?
I do not manage computing resources 0%
A department or workgroup 0%
One or more divisions at your site, but not the entire site 0%
Only the site at which you work 13%
More than one of your company sites, but not the entire company 14%
Your entire company or enterprise 74%
0% 10% 20% 30% 40% 50% 60% 70% 80%
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14. Q36: What types of natural disasters occur from time to time at one
or more of your locations?
Volcanic action 5%
Tsunamis 5%
Tornadoes 9%
Wildfires 12%
Hurricanes 14%
Blizzards 19%
Other (please specify) 21%
Earthquakes 25%
Floods 30%
0% 5% 10% 15% 20% 25% 30% 35%
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15. Q37: How many of each of the following natural disasters did your
organization experience at any of its locations in the past 12
months?
100%
90%
80%
45%
70% 63%
60% 74% 75% 77%
84% 85% 86% 89% 90% 91%
50%
40% 33% 0
30% 1 or 2
20%
20% 3 to 5
15% 18% 17% 15%
10% 10% 11% 9% 8%
3% 3% 6% 6% 4% 7% 6% 5% 6 to 8
4% 4% 1% 1% 2%
2% 4%
1% 4%
1% 4% 4% 3%
1% 3%
0% 0% 0% 1%
0% 1%
0% 0% 1%
0% 9 or more
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16. Q37: How many of each of the following natural disasters did your
organization experience at any of its locations in the past 12
months?
(Saw at least one)
Volcanic action 9%
Terrorism, war or civil unrest 10%
Tornadoes 11%
Wildfires 14%
Other (please specify) 15%
Hurricanes 16%
Earthquakes 23%
Industrial accident 25%
Floods 26%
Storm 37%
Power outage 55%
0% 10% 20% 30% 40% 50% 60%
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17. Q39: How many outages did your organizations experience caused
by each of the following?
100%
90%
80%
47%
70% 55%
69% 73%
60% 80% 80% 82% 82% 86% 88% 89% 91% 91% 92%
50%
40%
34%
30% 30% 0
20% 22% 18% 1 or 2
13% 14% 13% 10% 12%
10% 10% 9% 8% 7% 3 to 5
3% 6% 6% 5% 4% 4%
1% 4% 5% 5% 4%
3% 2%
2% 2%
0% 1%
1% 1%
0% 2%
1% 3% 1% 3%
1% 3%
1% 3%
1% 3%
1% 2%
1% 3%
1%
0% 0% 0% 0% 0% 0% 0% 6 to 8
9 or more
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18. Q39: How many outages did your organization experience caused
by each of the following?
(Saw at least one)
Terrorism, war or civil unrest 8%
Volcanic action 9%
Tornadoes 9%
Wildfires 11%
Hurricanes 12%
Earthquakes 14%
Hacker attack that brought systems down 18%
Other (please specify) 18%
Industrial accident 20%
Floods 20%
Storm 27%
Misconfiguration or user error that brought systems down 31%
Hardware, software or network failure 45%
Power outage 53%
0% 10% 20% 30% 40% 50% 60%
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19. Q40: Please characterize the outages you have experienced:
(Means shown)
12
11
10
8
6
4 5
2
0
Longest outage (in hours) Average outage length (in hours)
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20. Q40: Please characterize the outages you have experienced:
(Medians shown)
3.5
3
3
2.5
2
1.5
1
1
0.5
0
Longest outage (in hours) Average outage length (in hours)
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21. Q41: In a typical or average outage, which of the following costs
does your organization experience?
Reduced stock price 7%
Costs to comply with regulations after an attack 10%
Damaged brand reputation 12%
Lost revenue 29%
Loss of data 32%
Labor costs to recover from the outage 34%
Lost productivity 52%
0% 10% 20% 30% 40% 50% 60%
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22. Q42: What is your current level of disaster preparedness?
Not at all prepared 6%
Not very prepared 16%
Neutral 31%
Somewhat prepared 35%
Extremely prepared 11%
0% 5% 10% 15% 20% 25% 30% 35% 40%
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23. Q43: What is the status of your disaster recovery plan?
We don’t have one and have no plans to create one 22%
We are discussing creating a plan 33%
We are currently creating a plan 19%
We have a plan 26%
0% 5% 10% 15% 20% 25% 30% 35% 40%
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24. Q44: Why do you not have a disaster recovery plan?
Other (Please specify) 4%
Lack of skills/unqualified personnel 14%
Too expensive 15%
Lack of resources 15%
Our computer systems are not that critical to our business 20%
Never occurred to us to have one 39%
Not a priority 41%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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25. Q45: What is your level of trust in your ability to restore from the
backups that you have?
Extremely confident 21%
Somewhat confident 42%
Neutral 27%
Not very confident 9%
Not at all confident 1%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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26. Q46: How often do you backup each of the following kinds of data?
1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily
100%
13% 11% 11% 10%
90%
16%
20%
30%
17% 16%
80% 16%
17%
21%
70% 22%
16% 17%
16%
60% 15%
20%
21% 12%
50% 12% 13%
19% 12%
17% 8%
40% 7% 7%
7%
14% 5% 5%
4% 6%
30% 15%
13%
9%
20% 9%
7% 7% 30% 31% 32% 34%
10% 4% 6%
13%
9% 9%
0%
Primary server Local drives on Local drives on Private cloud Smartphones Public cloud Tablets
storage desktop computers laptops storage storage
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27. Q46: How often do you backup each of the following kinds of data?
(At least annually)
Tablets 62%
Public cloud storage 63%
Smartphones 64%
Private cloud storage 65%
Local drives on laptops 80%
Local drives on desktop computers 85%
Primary server storage 87%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
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28. Q46: How often do you backup each of the following kinds of data?
(At least quarterly)
Tablets 53%
Public cloud storage 56%
Smartphones 56%
Private cloud storage 58%
Local drives on laptops 71%
Local drives on desktop computers 76%
Primary server storage 80%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
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29. Q46: How often do you backup each of the following kinds of data?
(At least monthly)
Tablets 42%
Public cloud storage 43%
Smartphones 44%
Private cloud storage 46%
Local drives on laptops 58%
Local drives on desktop computers 62%
Primary server storage 67%
0% 10% 20% 30% 40% 50% 60% 70% 80%
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30. Q46: How often do you backup each of the following kinds of data?
(At least weekly)
Tablets 25%
Public cloud storage 27%
Smartphones 28%
Private cloud storage 30%
Local drives on laptops 37%
Local drives on desktop computers 42%
Primary server storage 50%
0% 10% 20% 30% 40% 50% 60%
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31. Q47: Of all the data in your organization, what percentage is
currently backed up?
100%
90%
80%
70%
70%
66%
60%
50%
40%
30%
20%
10%
0%
Mean Median
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32. Q48: What is your level of trust in your ability to restore from the
backups that you have?
Not at all confident 2%
Not very confident 8%
Neutral 25%
Somewhat confident 41%
Extremely confident 24%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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33. Q49: How many times have you experienced a recovery failure in
the past 12 months?
5
4
4
3
2
1
0
0
Mean Median
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34. Q50: What were the consequences of the recovery failures you
have faced in the past 12 months?
Fines 10%
Damage to our brand or reputation 13%
Financial loss 35%
Lost productivity 41%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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35. Q51: How often do you archive the following kinds of data?
1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily
100%
12% 11%
16% 19% 15%
90%
23% 24%
80% 18%
19%
20% 18%
70% 20%
19% 19%
60% 19% 20%
20%
19%
17%
50% 18% 19%
15%
40% 17% 14%
15% 14%
15% 14%
30% 11%
12% 11%
12% 10%
20% 11% 11% 7% 7%
6% 7% 7%
10% 5% 5%
13% 13% 14% 16% 17%
9% 9%
0%
Documents (Word, Excel, PowerPoint, etc.)
Business-critical Application and operating systemcalendar applications
application data Email and files Non business-critical application Multimedia files not associated with your
Website-related materials
data
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36. Q51: How often do you archive the following kinds of data?
(At least annually)
Multimedia files not associated with your website 76%
Website-related materials 78%
Non business-critical application data 79%
Email and calendar applications 80%
Application and operating system files 81%
Business-critical application data 86%
Documents (Word, Excel, PowerPoint, etc.) 86%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
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37. Q51: How often do you archive the following kinds of data?
(At least quarterly)
Multimedia files not associated with your website 65%
Website-related materials 67%
Non business-critical application data 68%
Email and calendar applications 70%
Application and operating system files 69%
Business-critical application data 75%
Documents (Word, Excel, PowerPoint, etc.) 75%
0% 10% 20% 30% 40% 50% 60% 70% 80%
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38. Q51: How often do you archive the following kinds of data?
(At least monthly)
Multimedia files not associated with your website 49%
Website-related materials 53%
Non business-critical application data 51%
Email and calendar applications 56%
Application and operating system files 55%
Business-critical application data 62%
Documents (Word, Excel, PowerPoint, etc.) 61%
0% 10% 20% 30% 40% 50% 60% 70%
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39. Q51: How often do you archive the following kinds of data?
(At least weekly)
Multimedia files not associated with your website 30%
Website-related materials 33%
Non business-critical application data 32%
Email and calendar applications 39%
Application and operating system files 36%
Business-critical application data 43%
Documents (Word, Excel, PowerPoint, etc.) 43%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
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40. Q52: What is your level of trust in your archival system?
Not at all confident 2%
Not very confident 7%
Neutral 28%
Somewhat confident 42%
Extremely confident 21%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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41. Q53: Do you have an offsite failover plan in place?
Yes
43%
No
57%
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42. Q54: What is your level of trust in your offsite failover plan?
Not at all confident 3%
Not very confident 7%
Neutral 24%
Somewhat confident 39%
Extremely confident 27%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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43. Q55: What is the status of your involvement with server
virtualization?
We don’t virtualize our servers and have no plans to do so 33%
We are discussing server virtualization 34%
We are currently implementing server virtualization 20%
We have already engaged in server virtualization 14%
0% 5% 10% 15% 20% 25% 30% 35% 40%
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44. Q56: How has your engagement with server virtualization affected
your overall disaster preparedness?
Significantly lowered our preparedness 1%
Somewhat lowered our preparedness 2%
Neutral 26%
Somewhat increased our preparedness 29%
Significantly increased our preparedness 42%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
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45. Q57: How prevalent is the use by your employees of mobile
devices (such as smartphones and tablets) to access business
information while out of the office?
This does not happen 19%
Almost not at all 17%
Neutral 29%
This happens a moderate amount of time 26%
This happens all the time 9%
0% 5% 10% 15% 20% 25% 30% 35%
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46. Q58: How much has the use by your employees of mobile devices
to access business information affected your overall disaster
preparedness?
Significantly lowered our preparedness 2%
Somewhat lowered our preparedness 10%
Neutral 51%
Somewhat increased our preparedness 29%
Significantly increased our preparedness 7%
0% 10% 20% 30% 40% 50% 60%
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47. Q59: What is the status of your involvement with private cloud
computing?
We don’t use private cloud computing and have no plans to do so 29%
We are discussing using private cloud computing 22%
We are currently implementing private cloud computing 21%
We have already engaged in private cloud computing 22%
I am not sure what private cloud computing is 6%
0% 5% 10% 15% 20% 25% 30% 35%
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48. Q60: How much has your use of private cloud computing affected
your overall disaster preparedness?
Significantly lowered our preparedness 2%
Somewhat lowered our preparedness 9%
Neutral 46%
Somewhat increased our preparedness 33%
Significantly increased our preparedness 10%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
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49. Q61: What is the status of your involvement with public cloud
computing?
We don’t use public cloud computing and have to plans to do so 33%
We are discussing using public cloud computing 23%
We are currently implementing public cloud computing 20%
We have already engaged in public cloud computing 20%
I am not sure what public cloud computing is 5%
0% 5% 10% 15% 20% 25% 30% 35%
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50. Q62: How much has your use of public cloud computing affected
your overall disaster preparedness?
Significantly lowered our preparedness 1%
Somewhat lowered our preparedness 11%
Neutral 48%
Somewhat increased our preparedness 33%
Significantly increased our preparedness 8%
0% 10% 20% 30% 40% 50% 60%
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51. Q63: How did concerns about and objectives for disaster
preparedness affect your decision to participate or not participate in
the following types of computing initiatives?
1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect
100%
10% 9% 7% 9%
90%
80% 27% 25%
27% 27%
70%
60%
50% 35% 36%
34% 35%
40%
30%
9% 11% 9%
11%
20%
10% 19% 17% 20% 21%
0%
Private cloud computing Use of mobile devices to access Server virtualization Public cloud computing
business information
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52. Q63: How did concerns about and objectives for disaster
preparedness affect your decision to participate or not participate in
the following types of computing initiatives?
(Moderate/Very large effect)
Public cloud computing 34%
Server virtualization 34%
Use of mobile devices to access business information 36%
Private cloud computing 37%
0% 5% 10% 15% 20% 25% 30% 35% 40%
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53. Q64: How have the following factors affected your overall disaster
preparedness?
1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect
100%
7% 8% 6%
11%
90%
80% 26% 24% 25%
24%
70%
60%
50% 38% 39%
38% 39%
40%
30%
13% 13% 13%
20% 13%
10% 17% 17%
15% 15%
0%
Inadequate budgets Too busy with other technology Lack of interest from Difficulties with staffing at the
issues management correct level or with the right skill
sets
Copyright © 2012 Symantec Corporation. All rights reserved. 53
54. Q64: How have the following factors affected your overall disaster
preparedness?
(Moderate/Very large effect)
Difficulties with staffing at the correct level or with the right skill sets 31%
Lack of interest from management 33%
Too busy with other technology issues 33%
Inadequate budgets 35%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Copyright © 2012 Symantec Corporation. All rights reserved. 54