3. My place in the world
National e-health strategist
Coordinator of web and e-health
4. Benefits for Citizens and Patients
• Accessible and quality assured information
• Contact information and ability to compare clinics and make
an informed choice of care
• Available around the clock - patients do not have to fit
within the phone hours
• Opportunities for self-service and in some cases offer
alternative or complementary care and treatments.
• Ability to prepare and understand what happened during
the care episode or visit and thereby become more
motivated to be involved in their care
• Increased participation in and oversight of their own care
5. Benefits for Care Professionals
• Better use of resources in health care - do not have
to deal with routine matters
• Increased quality in the encounter with the patient
• Improved patient safety
• Cooperation between patients and health
professionals can be strengthened
• Patients can contribute to quality assessment of
the medical record
7. The Vision of Unified User Experience
• One portal for ALL health care, dental care and
social services
• One account with secure login
• Same services and
user experience
in computer, tablet
and mobile
• Same advice on the
web, phone and
others channels
9. 1177.se – National Health Care Portal
• 6 million visits/month
• Thousands of articles
about health care,
diseases, symptoms,
medicines and
treatments
• 10 000 questions
• Contact information to
all clinics in Sweden
and possibility to
compare care
10. 1177 - Health Advice by Phone
1177 is a national service. If you
need health advice you can call
1177 around the clock, year round,
wherever you are in Sweden.
• 440 000 people call 1177 / month
• 50% are given advice on self-care
• The other 50% are directed to the right care
• More than 90% are satisfied and follow the advice
11. National Personal E-services
A national platform for all e-
services and medical records.
• Personal questions and
answers
• Book an appointment for
visit
• Renewing prescriptions
• Ordering home-tests
• List of your medicines
• Reading test results
• Making services for your
children
• and much more…
12. Medical records online
• Two regions, Uppsala and Skåne
have records online for all its
citizens. All the other regions in
Sweden will follow in 2015/2016
• Care records from clinics and
information about immunizations,
prenatal care, child care and
health care contacts
• Patients can save copies of their
medical records in a personal
health account provided by the
government
Ability to prepare, to immerse themselves and thereby become more motivated to be involved in their care
Subsequently possible to understand what happened during the care episode or visit
Being able to show and discuss with related
Complements the verbal information given by the patient visit or telephone
Being able to track their test results
1st Citizens, patient or family should have access to accessible and quality assured information, access the documentation from the interventions and treatments, and offer individualized service and interactive e-services.
Invånartjänsterna helps to free up resources in healthcare by using the patient's own resources, provide opportunities for self-service and in some cases offer alternative or complementary care and treatments. Through the development of invånartjänsterna we get a greater focus on person-centered care and care processes can be streamlined. The quality assured information via the web and phone, increased opportunities for participation and support throughout the continuum of care created security for the individual. These services increase the availability and flexibility in dealing with health care based on the individual circumstances and needs, regardless of time and place.
Cooperation between patients and health professionals can be strengthened
Can give a more engaged patient
Patients will be better prepared, which can provide a more efficient and better meeting.
Ability to clarify and reinforce what is important for the patient
Patients can contribute to quality assessment of the journal
Medical professionals should have access to effective and collaborative decision support systems that ensure high quality and safety. Information will be available as a basis for decisions about interventions and treatments.
For both employees in the care and residents to take full advantage of and use the e-services optimally requires continuous development and improvement of healthcare practices. Through national and regional cooperation for the development of a standardized and systematic approach to care more efficient and higher quality and patient safety is achieved. Starting point is the right information at the right place at the right time.
