‘Loss of Employee Loyalty in a Changing World’ presented at The 6th Secure IT Forum 15-17 November 2004

1. Loss of employee loyalty in a changing worldLoss of employee loyalty in a changing world
Steve Anderson – IT Partner EMEA, Davis Langdon LLP
steve.anderson@davislangdon.com

2. STEVE
ANDERSON
 Over 15 years working in IT
 Held in a variety of technical roles before rising into
management – currently studying for my MBA
 Worked across many sectors including engineering,
manufacturing, transport, retail, high-tech,
management consultancy, finance, construction and
business services
 A ‘turn-around’ CIO

3. WHAT WE
ARE
 Davis Langdon is a multi disciplinary firm of client focused
specialists, highly experienced in all areas of the built
environment, with an in-depth knowledge of procurement,
development, finance and construction delivery processes.

4. WHERE WE
ARE
 Davis Langdon are established in all major economic
clusters, nationally and internationally
QATAR
DUBAI
BAHRAIN
LEBANON
BRUNEI
CHINA
HONG KONG
MALAYSIA
PHILIPPINES
SINGAPORE
THAILAND
VIETNAM
AUSTRALIA
NEW ZEALAND
SOUTH AFRICA
BOTSWA
NA
USA
SPAIN
POLAND
FRANCE
ENGLAND
SCOTLAND
WALES
EGYPT
KOREA
WEST AFRICA EAST AFRICA
IRELAND
CZECH REPUBLIC
Global reachGlobal reach Local deliveryLocal delivery
Europe/ Middle East
Offices: 33
Staff: 1350
Asia Pacific
Offices: 18
Staff: 960
Australasia
Offices: 13
Staff: 170
Africa
Offices: 14
Staff: 160
USA
Offices: 6
Staff: 60

5. A (RAPIDLY) CHANGING WORLD …
 Global issues
 Security, security, security…
 11th
September 2001
 Secularism
 Terrorism
 War
 Capitalism
 Globalisation
 Business issues
 Industrialisation
 Nationalisation
 Privatisation
 Re-engineering
 De-layering
 Empowerment
 Outsourcing
 Off-shoring

6. BUSINESS SECURITY
NEEDS
 Protect data – loss, integrity, access
 Backups & archiving
 Anti-virus & anti-malware
 Network access & authentication
 Technology is the answer?
 Intellectual property – the lost promise of KM
 The bottom line…
 No such thing as absolute security – manage imperfections
 Unlimited potential for investing in IT ‘solutions’ – cost vs. risk
 YOU (human beings) are the weakest link!

7. INDUSTRY OPINION
“Insiders, not crooks, still biggest
security threat” – 27 Aug 2004
“Insiders, not crooks, still biggest
security threat” – 27 Aug 2004
“You are still the weakest
security link” – 5 Aug 2004
“You are still the weakest
security link” – 5 Aug 2004
“Greatest security risk: Social
engineering, says Gartner” – 1 Nov
2004
“Greatest security risk: Social
engineering, says Gartner” – 1 Nov
2004

8. IMPACT ON EMPLOYEE LOYALTY?
 Trust – rise of redundancy and illusion of job security
 Transience – multiple jobs and even careers the norm
 Footloose – greater mobility and location flexibility
 Skills – birth of knowledge/information worker
 Knowledge – recognised as key competitive factor
 Intellectual property – how is this managed/controlled
 Culture – “herding cats” or “nailing jelly to a wall”
 Conclusion – loyalty is a product of motivation

9. THE HUMAN FACTOR
 “to really screw it up you need… a human being”
 Ignorance is bliss … but not an excuse
 Ineffective security
 Security is obstructive – busy, busy, busy
 Security is anti-social – trust no-one
 Security is inhuman – more than a number
 Security is oppressive – police state
 Make it automatic, simple and painless
 Taking it seriously – the real motivators

10. MOTIVATION?
 Negative
 Security policy
 Police state
 Risk
 Threats
 Fear
 Positive
 Awareness
 Education
 Understanding
 Simplicity
 Habit

11. INDUSTRY OPINION
“Companies still fail to take
security seriously” – 6 Sep 2004
“Companies still fail to take
security seriously” – 6 Sep 2004
“IT security culture must start from
the top” – 23 Sep 2004
“IT security culture must start from
the top” – 23 Sep 2004

12. MANAGEMENT vs. LEADERSHIP
Management Behaviour
Attitude
Values
Beliefs
Leadership
The human ‘iceberg’

13. SUMMARY
 Change today is inevitable – become adaptable
 Focus on real business risk – balance against cost
 Effective security is 20% technology & 80%
leadership – beware the security ‘arms race’
 Key management elements
 Understand, accept and accommodate the human factor
 Raise awareness and educate continually
 Encourage the appropriate behaviours through leadership
 Design practical policies – monitor and police (soft)
 Keep it current and applicable

14. QuestionsQuestions
Steve Anderson – IT Partner EMEA, Davis Langdon LLP
steve.anderson@davislangdon.com