Six developments shaping our world1.
Emerging markets 2. Clean-tech 3. Global banking increase their becomes a seeks recovery 2 global power competitive through advantage transformation4. Governments 5. Rapid technology 6. Demographic Stefan Moritz – Warsaw 2011 enhance ties with innovation creates shifts transform the private sector a smart, mobile the global world workforce
Customer obsession “Empowered customers are
disrupting every industry; competitive barriers like manufacturing strength, distribution power, and information mastery can’t save you. In this age of the customer, the only sustainable 16 competitive advantage is knowledge of and engagement with customers. The successful companies will be customer-obsessed. Those that master the customer data ﬂow and Stefan Moritz – Warsaw 2011 improve frontline customer staﬀ will have the edge.” Forrester report, Competitive Strategy in the Age of the Customer
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