Southwest Airlines: Commercial Airline Passenger Safety and You
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Southwest Airlines: Commercial Airline Passenger Safety and You
- 1. Fun N' Sun Southwest Airlines Proprietary 1
- 2. Safety & Security Commitment • Safety and Security are the very foundation of the aviation industry, and it must be Southwest’s number one priority to ensure the personal Safety and Security of each Southwest Airlines Customer and Employee. Fun N' Sun Southwest Airlines Proprietary 2
- 3. • It is the Culture of Southwest Airlines for Employees to follow the Golden Rule and “do the right thing.” When it comes to Safety and Security, this is all the more important. Fun N' Sun Southwest Airlines Proprietary 3
- 4. • Our commitment is to foster and support a Safety and Security Culture at Southwest Airlines that identifies risks to the operation and workplace and proactively deals with these issues before they become injuries, accidents, or incidents. Fun N' Sun Southwest Airlines Proprietary 4
- 5. Federal Regulations Anyone who has an interest in aviation must be very familiar with the rules which regulate the industry. Fun N' Sun Southwest Airlines Proprietary 5 Part 60 Part 43Part 39 Part 1544Part 91 Part 135Part 119 Part 121 Part 63 Part 135 Part 120
- 6. Passenger Safety • 121.311 – safety belts • 121.333 – oxygen • 121.340 – flotation • 121.391 – flight attendants • 121.570 - evacuation • 121.573 – passenger briefing • 121.575 - alcohol • 121.585 - exit seating • 121.589 – carry-on bags • 121.803 – medical equipment • 121.306 - PEDs Fun N' Sun Southwest Airlines Proprietary 6
- 7. Southwest Style Southwest is known for its Fun-Luving attitude; but that doesn’t mean that we aren’t serious about safety. Fun N' Sun Southwest Airlines Proprietary 7
- 8. Fun N' Sun Southwest Airlines Proprietary 8
- 9. Safety Guidelines • Pay attention to the preflight briefing • Be cautious when using overhead bins • Keep seatbelts fastened • Don’t drink too much Fun N' Sun Southwest Airlines Proprietary 9
- 10. General Tips • Portable Electronic Devices • Exit Row Seating • Be prepared when traveling with children – Child Restraint Systems (CRS) • Be aware of other Passengers Fun N' Sun Southwest Airlines Proprietary 10
- 11. No one loves you or your money more than Southwest. Fly safely and come back to see us real soon. Fun N' Sun Southwest Airlines Proprietary 11
Editor's Notes
- [CLICK for LUV video]Introduction:Hi, I am Brent Harper; Sr. Manager Inflight Regulatory & Safety for Southwest Airlines.I am just one of the nearly 46,000 Employees of Southwest who work hard everyday to make Southwest one of the safest, most admired Companies in the world. Without our People Living the Southwest Way, we couldn’t do what we do.My Team, Inflight Regulatory & Safety, has two main functions at Southwest. Our first duty is to ensure Flight Attendant procedures and training are compliant with regulatory requirements.The second is to provide a safe environment for our Employees and our Customers on the aircraft.Southwest Airlines has a reputation of being the LUV airline because our Customers and our Employees have fun while maintaining a sparkling safety record. Safety is our first priority. We just try to make safety FUN! The Southwest Safety & Security Commitment explains our dedication to the safety of our Employees and Customers.[CLICK for next slide]
- These statements prioritize our commitment to our Customers and Employees. Many Companies have mission and commitment statements for Customers. However, very few include Employees in these statements.[CLICK for next slide]
- The Southwest Culture is vital to our success. The public perception of Southwest is funny commercials, Fun-Luving Flight Attendants, and Bags Fly Free.The true culture of Southwest is:Employees who are willing to work hard to ensure success for Southwest.Employees who “go the extra mile” for Customers and fellow Employees.The Golden Rule is our guiding principle. We want our Customers and Employees to know that Southwest really cares.That doesn’t mean that we only say “Yes.” It means that we will always treat each other with respect and give your issues our full attention.[CLICK for next slide]
- A major part of my work day is spent analyzing events and data to determine causes for why different event happen. My Team receives Flight Attendant reports about events on the aircraft, FAA requests for information about specific events, and suggestions for ways that our safety procedures could be improved.When reviewing this information, we are looking for ways to improve the cabin safety environment for both our Customers and our Flight Attendants.[CLICK for next slide]
- Most of the regulations that govern the airspace, aircraft, and the flying public are part of Title 14 CFR with many parts and subparts.As pilots, I know you are intimately familiar with your FAR/AIM manual and the regulations contained there.[CLICK to scatter numbers][CLICK for next slide]
- These are just a few of the regulations with which Southwest and all the other airlines must comply in order to continue doing business. Sometimes the numbers can get overwhelming; but each one is important to safety on commercial flights.One statement I always offer to our new Flight Attendants is that regulations are written in blood; someone died, a cause was determined, and a regulation was written. I stress that I don’t want their blood to be the cause of a new regulation.Another point I make is Flight Attendant responsibilities are serious, but they shouldn’t take themselves too seriously. Have some fun with the Passengers. Flight Attendants are more than flying waiters; they are safety professionals. However, they have a unique opportunity to have a positive impact on each Passenger’s day.[CLICK for funny nose video][CLICK for next slide]
- The Employees at Southwest are unique. That means that the way that we comply with regulations is also unique. When I consider writing procedures, my goal is to is to make them “Southwesty;” still compliant, but unique.And then, sometimes Flight Attendants do their own thing. . .[CLICK for F/A Rap video] [CLICK for next slide]
- The public perception of Flight Attendants is that they are flying waiters. The general population doesn’t understand the rigorous safety training that Flight Attendants must pass.The airlines can hire anyone to do this . . .[CLICK for selling onboard video]However, Flight Attendants have comprehensive training in first aid, fire fighting, emergency landings, ditching, security, as well as how to make a mean Bloody Mary.All this goes to show that airline Passengers have never been safer.But, there are ways for Passengers to help ensure safe flight.[CLICK for next slide]
- I have listed a few common safety guidelines which have been published by several groups; including the FAA, NTSB, and AirSafe. These and more ideas can be found on their websites.It is very common for Passengers to ignore what Flight Attendants are saying during the preflight briefing. That is why Southwest encourages Flight Attendants to find a way to make the briefing interesting. I’ve already shown an example of the rapping Flight Attendant. The inattention is often frustrating to a Flight Attendant when she knows the importance of the information being shared. I’m sure you have seen Passengers talking, reading, on cell phones and computers. The Flight Attendant might want to respond like this. . . [CLICK for coffee video] NOT on Southwest flights.At the beginning and end of flights, Flight Attendants remind Passengers to be cautious when using overhead bins. Bins should not be overloaded. Items should not be stacked. We all know that items can shift during flight and could fall out when the bin is opened. However, this is a unique issue . . . [CLICK for OHB video] Be aware of others who are accessing bins as well as the folks sitting below the bins.Mohammed Ali tells this story about himself. In the 1960’s, he was on an airplane taxiing for take-off, but was chatting to his team instead of listening to the Flight Attendant safety speech. The Flight Attendant approached him and said “Sir!... Please fasten your seat belt for take-off.” Ali looked up at her and gave her his flashiest smile. “Superman don’t need no seat belt,” he said. She looked down at him and said, “Superman don’t need no airplane either!”Turbulence can catch us by surprise. So, Flight Attendants encourage Passengers to keep their seat belts fastened all the time.The FAA recognizes the risk of consuming alcohol and flying. Altitude affects the way your body reacts to alcohol. However, Customers still arrive at the airplane exhibiting signs of intoxication, and we have to deny transportation for the day. They will also attempt to slam down drinks for the entire flight. Flight Attendants are carefully trained to know signs of intoxication and are careful about how many drinks are served. The next video I staged and does not involve SWA or any of the airlines depicted.[CLICK for beer record video]This makes us laugh, but the reality is that people who are intoxicated can be deadly. We take alcohol seriously! The FAA requires reports of disturbances initiating from too much alcohol. There are also restrictions for Passengers drinking their own alcohol. This isn’t a conspiracy so airlines can make more money on drink sales. It is a method for Flight Attendants to monitor alcohol intake during the flight.[CLICK for next slide]
- There have been some pretty high-profile events where Passengers did not want to turn off their cell phones. Fortunately, we haven’t had one of these . . .[CLICK for Men in Black video]There is actually evidence that devices which transmit can have an affect on aircraft instruments.[CLICK for ABC video]The FAA provides specific guidance for Passengers who occupy exit row seats. There are responsibilities for both Passengers and Flight Attendants.[CLICK for Curb Your Enthusiasm video]While this Flight Attendant didn’t want to move the Passenger, in reality we will gladly reseat Passengers who don’t qualify for an exit seat. While the briefing exit seat Passengers receive may seem cursory, during the briefing the Flight Attendant can make an accurate assessment of a Passenger’s ability to assist in an emergency.People who travel with very young children have my sympathy. It is difficult enough to get myself and my baggage to the airport, through Security, and on the airplane. Trying to do this with young children is compounded. It is generally easier and cheaper to leave the car seat at home and just hold the child in your lap. That’s one less piece of equipment to deal with. However, watch this CAMI video and let me know if being unburdened and the financial consideration would be worth it if this happened. [CLICK for CAMI video]This video convinces me!It is important to always be alert to things that are happening in your environment. Your awareness helps you avoid hitting the child chasing the ball into the street; walking alone in isolated areas; and protecting your child in dangerous situations. If something doesn’t look right, pay closer attention to it. This advice includes traveling on an airplane. Don’t check your brain with your baggage. Be alert to who is on the airplane and what they are doing. That is what your “sky waitress” is doing while boarding Passenger and serving drinks. Be prepared to help if your assistance is necessary. DON’T CLICK YET
- It is easy to believe that the air industry is so safe that the rules don’t matter any more. The belief that nothing will happen on this flight; accidents happen to “other” people is probably true, and we continue to hope.However, if you become one of those “other” people, it becomes instantly real to you. Southwest Airlines takes the safety of our Passengers and Crew Members very seriously.[CLICK for words]I have really enjoyed my time with you today. As I always say to my Passengers, “No one loves you or your money more than Southwest. Fly safely and come back to see us real soon.”Thank You[CLICK for Virtual Airline]