2. Focus your attention on the personStop all non-relevant activities to orient yourself to the speaker and what he or she is saying. People like to feel like their points of view, and beliefs are the center of attention; that what they have to say is relevant.
3. If you have to interrupt the speaker When there is something outside of the conversation that you must attend to. Excuse me for a moment Excuse me, do you mind if I take care of this? I’ll be right back with you. Excuse me, may I interrupt here? (after you have taken care of the interruption) Sorry for the interruption; as you were saying. (or please continue)
4. Actively listen Focus on the person communicatingListen with your ears but also with your eyes and other senses Be aware: non-verbally acknowledge points in the speechDon't agree or disagree, but encourage the train of thought. Let the argument or presentation run its course Be involved:Actively respond to questions and directionsUse your body position (e.g. lean forward) and attention to encourage the speaker and signal your interest
5. Set aside your prejudices, your opinionsYou want to learn what you can from the speaker. If you are preoccupied with proving the speaker incorrect in side your thoughts, it often translates outwardly.
6. Eye contact When interacting with the speaker keep eye contact. Expresses meaningful nonverbal communication with eyes Staring is not eye contact. Staring is most often considered rude. It often makes the speaker feel uncomfortable; leading that person to not wanting to continue carrying on the conversation.
