1. SG MID YEAR Meeting 2023
FUNCTION UPDATES
<<ENGINEERINGDEPARTMENT>>.
20TH TO 21ST
JULY 2023
MID YEAR MEETING
2. • Introduction: Team members & Job roles (1-2 min)
• Our Level Up Stories (5-10min)
• Provide Qualitative and/or Quantitative examples of what you or your dept have done/ are doing to
level up the dept or company or others. Describe Milestones being set or already achieved if any.
• Objective: Provide impact overview on your team’s level up plans & progress
• Thank you for Levelling Up (2-5min)
• Choose 1 Level Up Story that you have observed about another person/department. Describe how this
story has positively impacted another person/dept/company.
• Objective: Provide encouragement to other teams who have done well
• Any other announcements (2-5min)
Note: Please do a quick check with Yvonne if you are unsure of what are Level Up examples/stories
Instructions to Function
3. OUR TEAM
Name
Lee Wei Jian
My Duties
• Oversee Engineering Department Regionally.
• Point of contact between country’s Engineering
Dept and suppliers
• Coordinating of Engineering Training
• Improve and implementation of Engineering
workflow and processes
• Oversee competency of Engineers
• Sharing of knowledge and relevant experience
• IT related matters
Name
Kenneth Mah
My Duties
• Oversee and assist with technical issues
regionally
• Coordinating of Engineering Training
• Improve and implementation of Engineering
workflow and processes
• Point of contact between country’s Engineering
Dept and Suppliers
• Department driver for country’s Engineering
Team
• Oversee competency of Engineers
• Ensure smooth running of day to day operation
of SG Engineering Department
• Sharing of knowledge and relevant experience
• Attend Service Calls
• Assist with Projects on technical front
4. Name
Ho Chek Beng
Service & Support Engineer
My Duties
• Oversee resolving and assist in technical
issues in Singapore
• Plan, Schedule and Perform Maintenance
of equipment under contract
• Attend Service Calls
• Assist with Projects on technical front
Technical Specialization
• Sleep Diagnostics / Therapy
• Respiratory Care
• Verathon (BS/GS)
• Cook Reproductive Care
OUR TEAM
Name
Ahmad Azfar Bin Johan
Service & Support Engineer
My Duties
• IT Specialist for Engineering Department
• Oversee resolving and assist in technical
issues in Singapore
• Plan, Schedule and Perform Maintenance
of equipment under contract
• Attend Service Calls
• Assist with Projects on technical front
• Developing materials for Trainer Central
(Technical)
Technical Specialization
• ENT Neuro
• Sleep Therapy
• Respiratory Care
• Cook Reproductive Care
Name
Png Xiang Hua
Senior Service & Support Engineer
My Duties
• SG Engineering team lead for team’s
manpower deployment
• Preventive Maintenance Contract preparation
/ drafting
• Ensure smooth running of day to day
operation of SG Engineering Department
• Oversee resolving and assist in technical
issues in Singapore
• Plan, Schedule and Perform Maintenance of
equipment under contract
• Attend Service Calls
• Assist with Projects on technical front
Technical Specialization
• Laser
• ENT Neuro
• MEDSURG
• Cook Reproductive Care
5. OUR TEAM
Name
Nor Sahlinah
Service & Support Administrator
My Duties
• Service Report Processing
• Service Billing via Navision (B2B)
• PPM Contracts / Service PO
Processing
• Contracts Management CRM
• Inventory planning and buffering for
Engineering
Name
Chiok Pei Xin
Service Engineer (Part Time)
My Duties
• Oversee resolving and assist in
technical issues for CPAP
• Data Management
• Plan, Schedule equipment under
contract
• Engineering Workflow and Process
improvement plans
• Monitoring of Testers for Calibration
Farewell
31th Jul 2023
Name
Alvin Chua
Service & Support Technician (TAS)
My Duties
• Oversee resolving and assist in
technical issues for CPAP
• Facilitating Preventive Maintenance
work for SDC / NDC / DDC
• Engineering Workflow and Process
improvement plans (TAS)
Technical Specialization
• Sleep Diagnostic Devices
• Respiratory Care
6. Our Level Up Stories
<< Engineering Department >>
7. Levelling Up of Revenue
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2022 14,575.00 33,260.18 104,512.78 154,510.74 114,282.39 158,294.73 184,526.13 216,272.98 259,145.81 287,706.82 367,178.27 399,013.37
2023 27,654.93 54,704.34 110,536.27 143,723.65 216,904.01 238,597.41
14,575.00
33,260.18
104,512.78
154,510.74
114,282.39
158,294.73
184,526.13
216,272.98
259,145.81
287,706.82
367,178.27
399,013.37
27,654.93
54,704.34
110,536.27
143,723.65
216,904.01
238,597.41
0.00
50,000.00
100,000.00
150,000.00
200,000.00
250,000.00
300,000.00
350,000.00
400,000.00
450,000.00
Engineering Revenue
2022 2023
Engineering Target 2023: $450,000
As of Jun 2023: 53%
8. • Engineering to become a significant revenue source for Easmed SG.
Dedicate Service and Support Administrator for Back-end Support
Facilitating paperwork submission and communication between
Engineers, Ops, Finance and Customers to report accurate figures on
time for monthly closing.
Levelling Up of Communication
9. • Engineering to become a significant revenue source for Easmed SG.
Enhance SOP of PM Tracking, Contract Renewal and Ticketing System
Dashboard for Engineering
Levelling Up of Systems
10. Thank you for Levelling Up
<< ENTER THE PERSON or DEPT’S NAME >>
11. Engineering Department would like to thank and extend our appreciation to
• For the effort and time spent with the Engineering Team, nurturing the
Engineers from the beginning and developing the team into a systematic and
tech driven department.
• Sharing of his experience with the team which allow us to leverage on it to be
knowledgeable in our daily things we do.
• Developing of processes and systems which enables our task to be digitized
and dashboarding overview which makes our job more easily tracked.
Thank you for Levelling Up
12. Other Announcements
• Revised Pricing for CPAP Servicing
Effective: 1st Aug 2023
Preventive Maintenance Charges for CPAPs
Office Hours
(0900hrs to 1800hrs)
Inspection $100.00
PM /
Commissioning
$130.00 (Inhouse)
$180.00 (Outcall Hospital/Patient Home)
Service and Repair $180.00
