New performance validation efficiencies with WAN emulation and HP softwareAdam Clay Vice President, Worldwide Sales at ShunraSoftwareJeff Chapman Head of Technology at ING Direct Howard ChorneyLead Consultant at JES Consulting

Shunra Complements HP SolutionsApplication Performance Intelligence

AgendaIntroductionsManaging Customer Experience at ING DirectJeff Chapman, Head of TechnologyMitigating Risk of Application Failure during a Data Center Relocation & ConsolidationHoward Chorney, Lead ConsultantQuestions

Jeff ChapmanHead of Technology at ING Direct since 2004Over 13 years of Software Development and IT Management ExperienceDeep knowledge of online banking and brokerage technologies

Head of Technology at ING Direct since 2004

Over 13 years of Software Development and IT Management Experience

Deep knowledge of online banking and brokerage technologies

Managing Customer Experience at ING DirectJeff Chapman, Head of Technology

ING Direct: Customer ExperienceDirect Bank (Customers Online & Phone)Why so business critical?Why invest?

Direct Bank (Customers Online & Phone)

Why so business critical?

Why invest?

Application Performance: Custom CRMCustom CRM ApplicationIntegrated with VoIP & call routingFour call center locationsChallengesNeeded to open new call center in Hawaii Question: Deploy with current infrastructure?

Custom CRM Application

Integrated with VoIP & call routing

Four call center locations

Challenges

Needed to open new call center in Hawaii

Question: Deploy with current infrastructure?

We Turned to Shunra for Best PracticesCustomer Satisfaction Metrics

Shunra in ING Direct

Evolved Best Practices Testing

Application Performance Formula

About Howard Chorney30 Years of Industry ExperienceSoftwareSoftware Development Life Cycle (SDLC) experienceDevelopment and QA disciplinesHardwareGate ChasingCustomer ServiceMaintainability Engineering

Mitigating Risk of Application Failure during a Data Center Relocation & ConsolidationHoward Chorney, Lead Consultant

The ChallengeFortune 100 company was planning data centers updatesConsolidationsRelocationOutsourcingEntire company was affectedEnterprise Performance Test Development Team tasked to test before production implementation

The SolutionOur EPTD team was:Experienced in the majority of major applicationsExperienced in the infrastructureExperienced in an array of testing toolsExperienced in performance risk managementCMMi rated staged equivalent level 3

The SolutionDeveloping the approach:Performance Risk AssessmentTesting methodology, tools selectionGap analysisTestingResults analysisReporting and recommendations

Performance Risk AssessmentFormal industry wide method for establishing testing needs based on a set of objective criteriaPerformance Risk Assessment StepsAssessment goalsAssessment classifications, scores and mitigation strategies (Critical and High classifications required full testing)Assessment interviewsAssessment analysis and scoringAssessment reporting

Testing Methodologies and ToolsTesting methodologies we used the EPTD CMMi rated phased approachScoping, Requirements, Development, Execution, Analysis & Reporting, Project ClosureTools selectionPerformance Testing = HP Performance CenterProvided EPTD with ability to simulate multiple users accessing applications simulating real world business transactions while gathering all our required performance statistics such as CPU and memory utilization.

Testing Methodologies and ToolsTools selection (cont’d)Network Modeling and physical simulations = Shunra VE appliance and Shunra DesktopProvided EPTD the ability to simulate all required network attributes including, Latency, Packet Loss, Network Footprints over multiple routes while gathering all the necessary results. Also provided us the ability to adjust the above characteristics for what if scenarios“The Shunra products are not only cool technology, the products really work” - Howard Chorney

Tools selection (cont’d)

Network Modeling and physical simulations = Shunra VE appliance and Shunra Desktop

Provided EPTD the ability to simulate all required network attributes including, Latency, Packet Loss, Network Footprints over multiple routes while gathering all the necessary results. Also provided us the ability to adjust the above characteristics for what if scenarios

Gap AnalysisAssess each application against the scoreDetermine steps to cover mitigation requirementsCritical and High: Did we have existing automated testing? Did the tests satisfy the testing requirements?Medium and Low: Did we have application monitoring tools in place to satisfy production monitoring requirements?

TestingUsing our tool sets and CMMi rated methodology testing went as planned All from the comfort of our local lab!

Shunra Software as a ServiceWe contracted with Shunra Professional Services to assist us with their testing pointsWorking with the Shunra engineer provided us with the knowledge and confidence we needed to complete on going tasks involving the Shunra appliance on our ownThe Shunra engineer was also very valuable in writing hooks into performance center to increase the value of our results sets

Results & AnalysisAnalysis was easy because we trusted our results.HP Performance Center we’ve been using for yearsThe Shunra VE appliance we had the fortune to discover it’s value on a smaller scale project where we leased the box. We tested an application over a simulated satellite link. We then tested the application over a real satellite link. The results sets matched thus proving to us that we had the right solution

Reporting and OutcomeReportingBased upon the results we were able to report on several potential issues OutcomeSystems, network and application teams deployed and tested potential solutions prior to production.Note: Some of the actions included not moving applications to the alternate site.

Questions? Thank You!www.shunra.comUS: 877.474.8672International: +44 (0)207 153 9835