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HP Software Universe: Shunra Presentation


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New performance validation efficiencies with WAN emulation and HP Software

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HP Software Universe: Shunra Presentation

  1. 1. New performance validation efficiencies with WAN emulation and HP software<br />Adam Clay Vice President, Worldwide Sales at ShunraSoftware<br />Jeff Chapman Head of Technology at ING Direct <br />Howard ChorneyLead Consultant at JES Consulting<br />
  2. 2. Shunra Complements HP Solutions<br />Application Performance Intelligence<br />
  3. 3. Agenda<br />Introductions<br />Managing Customer Experience at ING Direct<br />Jeff Chapman, Head of Technology<br />Mitigating Risk of Application Failure during a Data Center Relocation & Consolidation<br />Howard Chorney, Lead Consultant<br />Questions <br />
  4. 4. Jeff Chapman<br /><ul><li>Head of Technology at ING Direct since 2004
  5. 5. Over 13 years of Software Development and IT Management Experience
  6. 6. Deep knowledge of online banking and brokerage technologies</li></li></ul><li>Managing Customer Experience at ING Direct<br />Jeff Chapman, Head of Technology<br />
  7. 7. ING Direct: Customer Experience<br /><ul><li>Direct Bank (Customers Online & Phone)
  8. 8. Why so business critical?
  9. 9. Why invest?</li></li></ul><li>Application Performance: Custom CRM<br /><ul><li>Custom CRM Application
  10. 10. Integrated with VoIP & call routing
  11. 11. Four call center locations
  12. 12. Challenges
  13. 13. Needed to open new call center in Hawaii
  14. 14. Question: Deploy with current infrastructure?</li></li></ul><li>We Turned to Shunra for Best Practices<br />Customer Satisfaction Metrics<br />
  15. 15. Shunra in ING Direct<br />
  16. 16. Evolved Best Practices Testing<br />
  17. 17. Application Performance Formula<br />
  18. 18. About Howard Chorney<br />30 Years of Industry Experience<br />Software<br />Software Development Life Cycle (SDLC) experience<br />Development and QA disciplines<br />Hardware<br />Gate Chasing<br />Customer Service<br />Maintainability Engineering<br />
  19. 19. Mitigating Risk of Application Failure during a Data Center Relocation & Consolidation<br />Howard Chorney, Lead Consultant<br />
  20. 20. The Challenge<br />Fortune 100 company was planning data centers updates<br />Consolidations<br />Relocation<br />Outsourcing<br />Entire company was affected<br />Enterprise Performance Test Development Team tasked to test before production implementation<br />
  21. 21. The Solution<br />Our EPTD team was:<br />Experienced in the majority of major applications<br />Experienced in the infrastructure<br />Experienced in an array of testing tools<br />Experienced in performance risk management<br />CMMi rated staged equivalent level 3<br />
  22. 22. The Solution<br />Developing the approach:<br />Performance Risk Assessment<br />Testing methodology, tools selection<br />Gap analysis<br />Testing<br />Results analysis<br />Reporting and recommendations<br />
  23. 23. Performance Risk Assessment<br />Formal industry wide method for establishing testing needs based on a set of objective criteria<br />Performance Risk Assessment Steps<br />Assessment goals<br />Assessment classifications, scores and mitigation strategies (Critical and High classifications required full testing)<br />Assessment interviews<br />Assessment analysis and scoring<br />Assessment reporting<br />
  24. 24. Testing Methodologies and Tools<br />Testing methodologies we used the EPTD CMMi rated phased approach<br />Scoping, Requirements, Development, Execution, Analysis & Reporting, Project Closure<br />Tools selection<br />Performance Testing = HP Performance Center<br />Provided EPTD with ability to simulate multiple users accessing applications simulating real world business transactions while gathering all our required performance statistics such as CPU and memory utilization.<br />
  25. 25. Testing Methodologies and Tools<br /><ul><li>Tools selection (cont’d)
  26. 26. Network Modeling and physical simulations = Shunra VE appliance and Shunra Desktop
  27. 27. Provided EPTD the ability to simulate all required network attributes including, Latency, Packet Loss, Network Footprints over multiple routes while gathering all the necessary results. Also provided us the ability to adjust the above characteristics for what if scenarios</li></ul>“The Shunra products are not only cool technology, the products really work” - Howard Chorney<br />
  28. 28. Gap Analysis<br />Assess each application against the score<br />Determine steps to cover mitigation requirements<br />Critical and High: <br />Did we have existing automated testing? <br />Did the tests satisfy the testing requirements?<br />Medium and Low: <br />Did we have application monitoring tools in place to satisfy production monitoring requirements?<br />
  29. 29. Testing<br />Using our tool sets and CMMi rated methodology testing went as planned <br />All from the comfort of our <br />local lab!<br />
  30. 30. Shunra Software as a Service<br />We contracted with Shunra Professional Services to assist us with their testing points<br />Working with the Shunra engineer provided us with the knowledge and confidence we needed to complete on going tasks involving the Shunra appliance on our own<br />The Shunra engineer was also very valuable in writing hooks into performance center to increase the value of our results sets<br />
  31. 31. Results & Analysis<br />Analysis was easy because we trusted our results.<br />HP Performance Center we’ve been using for years<br />The Shunra VE appliance we had the fortune to discover it’s value on a smaller scale project where we leased the box. We tested an application over a simulated satellite link. We then tested the application over a real satellite link. The results sets matched thus proving to us that we had the right solution<br />
  32. 32. Reporting and Outcome<br />Reporting<br />Based upon the results we were able to report on several potential issues <br />Outcome<br />Systems, network and application teams deployed and tested potential solutions prior to production.<br />Note: Some of the actions included not moving applications to the alternate site.<br />
  33. 33. Questions? <br />Thank You!<br /><br />US: 877.474.8672International: +44 (0)207 153 9835<br />