Presented by Jane Cockburn, Toby Cumming and Shane Morris at UX Australia in Melbourne, Australia 2010

1. DEFINING THE RECIPIENT JOURNEY: The role of software in the hearing journey at Cochlear Toby Cumming, Cochlear Jane Cockburn, Cochlear Shane Morris, Automatic Studio

3. The cochlear ear implant is the first and only device produced by mankind which effectively restores the use of one of the human senses. Professor Gustav Nossal, University of Melbourne

4. Cochlear Implant System Cochlear Implant Sound Processor

5. Where does the software fit?

6. A Lifetime Journey.... Lifetime Needs

7. The Challenge <10%

8. Personas Everywhere

9. Enter UX

10. KEY CONSIDERATIONS

12. User Context

13. Agile Development

14. Medical Device

15. Long Development Cycles

16. So how did UX help?

17. THE PROTOTYPE JOURNEY

18. In the beginning...

19. The Living Spec

20. Prototype + Design Prototype Design

21. Prototype Pain Prototype

22. Prototype Pain Prototype Wireframe Doc Design

23. USABILITY TESTING

24. Usability Testing - Informal

25. Usability Testing - Formal

26. First Time Users

27. Expert users

28. Lessons Learnt

29. Use the Appropriate Tool

30. Team Involvement

31. Stakeholder Engagement

32. Bridging the Gap

33. Toby Cumming [email_address] m Jane Cockburn [email_address] Shane Morris [email_address]