2. Good 3. Excellent 4. Out Standing The New YOU! Four Levels of Performance
Journey of a 1,000 miles starts with a single step
Use what talent you possess – the woods would be very silent if no birds sang except those that sang best. Grooming
As long as habit and routine dictate the pattern of living, new dimensions of the soul will not emerge.
Grooming is a continuous, iterative process in which a
newly inducted employee is ameliorated to grow from an immature state to a matured one, socially as well as professionally. He becomes well conversant with the organization culture and professional routine which emotionally affiliates him with the job and organization.
He transforms into a respectable representative of the organization. Employees must be groomed in business ethics, disturbance handling, risk management and day to day interaction with colleagues customers and stake holders in order to develop their personalities .
A Monotonous Activity or a step towards personal and organizational development.
Need assessment – Implementation – Evaluation – Utilization.
“ Training is relatively systematic attempt to transfer knowledge or skills from a person who knows to a person who does not know.” It consists of planned programmes at individual, group or organization level, designed to improve performance for measurable changes in knowledge, skills, attitudes and in social behaviors.
PROFESSIONALISM Becoming Number One Remaining Number One Going to the Top Staying at the Top a l w a y s
Tailor-Made Training Programs: . SuccesS Designers Intl . offers customized programs on Professional Selling, Sales Management, Teaching, Customer Care, Communication Skills, Leadership Skills, Motivation, Self Development etc. If your organization is seeking proven techniques to increase sales, strategies to motivate sales force and innovative ways to improve sales leads, we offer a reliable program! We represent professional, motivational trainers and consultants with motivational training experience in Different Fields. We have the motivational trainers and talents, plus the desire, to make the client look and feel like a hero for hiring them.
Our Customized Programs: Improve motivation and communication. Enhance programs with a real ROTI (Return On Training Investment) Raise the bar on sales management training Increase productivity and profitability Learn how to turn creativity into money (Take creativity and innovation to the next levels – learn the latest for idea generation tools so you can be ready for the future.)
How we customize: We use an in-depth questionnaire/technique to conduct a ‘ gap analysis‘ and identify ‘grey areas’ We plan and work with you to make it an interactive and productive experience We teach the right contents We quantify the reaction and response during & after the program We determine the knowledge of a new skill, how and if attitude changed and improved and what we appraise something we established over many years ago as the wisdom factor. Results: Peak Performance, Productivity, Profitability and Professionalism; Employee Satisfaction, Increased Customer Relationship Management .
To the Trainings List
The more precisely you plan, the harder destiny will hit you
Proven techniques which enable you to attain and retain customers Customer Care & Services
Why do some people deal once and never return?
Who do some people become your regular and loyal customers?
What are the best ways to keep customers coming back over and again?
How to turn an angry / upset customer into a happy and satisfied client?
Everyone should know answers to these critical questions: The basic marketing concept says: Customer is the Boss .……Yes, this is true ! Customer is the profit, everything else is over-head!
This results-oriented workshop will help the participants discover effective techniques to
Develop a competitive edge
Handle difficult people ---- with ease
Build customer loyalty and win new business
Turn the occasional buyers into repeat customers
Four aspects of professionalism and success in quality customer service: Service Skills Customer Delight Winning Attitudes Service Principles
Workshop Agenda :
Who is the (internal and external) Customer?
Why do Customers Quit?
What do Customers Really Buy?
Quality Customer Service : Key to Your Prosperity
Winning Attitudes : Foundation of Professional Success
Three C’s : Vital Ingredients for Quality Customer Service
What Type of Service does Your Customer Expect?
What do People Want from You & Your Organization
Identifying Customers’ Needs, Expectations and Perceptions
How Can You Provide Quality Customer Service?
How to Handle Unsatisfied Customers
Strategies for Dealing with Angry & Upset Customers
Quality Customer Service Action Plan
It’s easier to give customer service now than to take customer complaints later
Communication Skills Communication is the most important tool for human excellence. We use it in every field of our life. No part of our life can be considered without communication. This is the difference which makes the difference. To master communication skills is to master human excellence.
W H Y Communication is a Big Challenge ? We communicate wrongly We over communicate or under communicate We don’t communicate at all We are failing to live up to its norms We don’t understand the real needs, feelings, expectations and perceptions of others because
Lifeblood of any business and human society
Satisfies human needs: Personal, Material, Spiritual
Brings harmony peace thru common understanding
Promotes hopes, happiness and aspirations
Regulates all walks of life: Politics, Economics, Law, Technology, Sociology, Education, Social Sciences
Communication Activities Receptive Activities Expressive Activities Modes of Communication Observation (Body Language) Acting ( Gestures ) Non Verbal Reading Writing Written Listening Speaking Verbal
IDEA Sender MESSAGE by “Encoding” ( using words, Or symbols) MEDIUM CHANNEL MEANING Interpretation RECEIVER ( near or remote ) Feedback Communication Process
Power Talk (Hypnotic Language) Power Language for Personal, Business and Educational Situations Live your dreams. Become an effective communicator.
Increase your income.
Understand the decision-making process and get what you want.
Enjoy better Relationships
Influential Talk (Secret Language of Influence) Attract and have people like you immediately. Speak your ideas in the client’s language. Influence others without speaking . Build new personal resources and create positive feelings .
Words are cheap, the saying goes, they cost nothing, yet they have power to evoke images, sounds and feelings in the listener and reader as every poet and advertising script writer knows. They can start or break up relationships, sever diplomatic relations and provoke fights and wars. Words have been used to make us laugh and cry. They can hit or heal us. They can create hope or devastation. With words we can describe our intentions, desires and feelings. Words don’t only create emotions, they create actions as well.
Persuasive Communication Dealing Successfully With People Different From You Generate new behaviors for old problems. Better personal and business strategies. Most beliefs are formed by words and they can be changed by words as well. Throughout the human history, great leaders, speakers, teachers and coaches used the power of words to lead people and to make them work for their cause (mission).
Business Communication Speak your ideas in the client’s language Increase your income. Build new personal resources and create positive feelings. Generate new behaviors for old problems. Negotiate better contracts, close deals without “buyer’s remorse”. Understand the decision-making process and get what you want. Better personal and business strategies. Effective strategies (for decisions, negotiations, sales, marketing, etc .) Reframing, Parts Integration and more.
Body Language Body Language is the unspoken communication that goes on in every Face-to-Face encounter with other human beings. It tells you their true feelings towards you and how well your words are being received, because only 7-10% is attributable to the actual words of a conversation. If you can read body language , life takes on a new dimension. Understanding body language provides the key to the signals we all send out unconsciously, revealing our inner most thoughts. It opens up new areas of insight. It is not important what you say, but the way you say it.
Your ability to read and understand another person's Body Language can mean the difference between making a great impression or a very bad one! It can help you in a job interview, that crucial meeting, the business function, or that special date! Thoughts and Body Language Mind and body are completely interconnected, so our thoughts immediately influence our physiology and vice versa. More important : The mind leads and the body follows immediately.
The deeper the rapport, the closer the match will tend to be . Magic of Rapport
Successful people create rapport, and rapport creates trust. You can create rapport with whoever you wish by consciously refining the natural rapport skills that you use every day Rapport can also improve costumer relations – If you take the trouble to show people that you respect their beliefs and values, this does not mean that you have to share those values and beliefs, only that you acknowledge them in a positive manner.
Inter-Personal Skills WINNING OTHERS
Attitude ( to oneself and others )
Understanding & Winning Others
Know, understand and feel others / colleagues
The crucial role others play in our success
Learn the basics of positive human relations
Learn proper people-handling techniques
Establish long-term relations with others
Create a congenial work environment
Benefits & Skills OBJECTIVES
15 % Technical Skills & Knowledge 85 % People Skills and People Knowledge Reasons We get and keep a job Move ahead in that job Human Engineering
Sales Management Communication Critical Thinking Persuasion Inter-personal Problem Solving Decision Making Tools of the Trade S K I L L S
Understand the qualities of a Winning Sales Manager
How to Develop a Winning Sales Team
How to Recruit, Train and Groom Salespersons
Strategies to Stretch Salesperson’ Potential for Peak Performance
How to Motivate Sales Team to Reach Sales Target
Sales Evaluation Techniques
Roles & Responsibilities of a Sales Manager : Key Result Areas
What Successful Sales Managers Do & Don’t Do
Best Work Practices & Performance Effectiveness
Sales Plan & Sales Planning
Recruitment : Matching Man & Job
Selecting the Right Salesperson : Right Bullet for the Right Target
Communicating Clear Expectations
Training : Putting a Training Plan Together
Keys to Training Salespeople
Training Never Ends
Motivating & Managing Salespersons
Sales Productivity : How to Sustain High Performance
Evaluating Your Sales Team
Critical Areas to be Assessed
Sales Targets & Incentives
Growing as a Sales Manager
Self-Ideal Self-Image Self-Esteem a set of ideal attributes, a vision that a salesperson strives to achieve a sales person’s awareness of his mental and physical characteristics a salesperson’s feelings of pride in himself; a feeling of self-respect and personal worth Factors Contributing to Salesperson’s Self-Concept
People Love to Buy from Professional Salespersons Sales training program can be customized to the specific need of a sales team and an organization. We take a comprehensive view of the sales environment, and offer a results-based approach that incorporates the best in professional development SALES
How to Achieve Sales Excellence
An intensive training seminar for sales professionals who need strategic and tactical advantages to attain and retain customers in a competitive market. This is not just another traditional chalk-talk sales seminar; it’s a condensed program on enhancing your personal and professional caliber for a long-term permanent success in sales career . Give yourself a change to reach your full potential, and successfully contribute to the $ales objectives of your organization.
Based on the most updated techniques of professional selling, this interactive program addresses such critical issues as:
Why some salespersons are more successful than others?
What is the Psychological Make-up of a Professional Salesperson?
What is Professionalism : Commitment to Excellence?
How to Develop Your Sales Edge?
How to Outsell the Competition?
How to Set & Achieve Sales Targets?
Time-Tested Proven Techniques of Professional Selling
Develop the profile of a professional salesperson
Identify market potential and business opportunities
Qualify prospects in the quickest and best possible ways
Match the product / service to prospects’ specific situation
Use the sure-fire steps to uncover prospects’ buying motives
Use proven techniques to handle any and every objection
Put the powerful closing techniques and get the sale
Set high targets and achieve or exceed them …… with ease
Sell faster and better …… and much more !
Action-Oriented Ideas and Time-Tested Techniques that Can Glorify Your Sales Career
Salesperson’s Self-Image & Success at Selling
Professionalism: Commitment to Excellence
How to Achieve Excellence in Selling
Developing a Winning Edge in Selling
Sales Process ( Prospecting to Closing )
Key to Peak Performance : Proven Formula
Enemies of Professional Selling
Proven Keys to Success in Selling
Personal Development Action Plan
Time-Tested Selling Techniques
People Buy People ( Building Rapport With Buyers )
Selling the Sizzle, not the Steak ( Features versus Benefits )
Identifying Buying Motives ( Pressing the Hot Buttons )
Building Relations With Customers ( Friendship Factor )
Serving & Helping Customer
If you don’t serve customers you don’t deserve Customers
Attitude of Excellence A Dynamic Workshop
Winner Loser DIFFERENCE Success Attitude
YOU’RE BORN TO WIN but to be a winner you must plan to win, prepare to win, and expect to win
PMA versus NMA The little difference is attitude, and the big difference is whether it is Negative or Positive There is a very little difference in people, but that little difference makes a big difference.
Attitude Aptitude Altitude I Q I Can Attitude With Gratitude
How to Stay POSI + IVE in a TOUGH Work Environment
The Environment YOU Beware the Bullets! Determinism Theory Negative World View Changing Environment Negative Work Environment Past Experiences Other People’s Behavior Ouch!
“ Are some people just born positive thinkers
. . . or is it their CHOICE ?”
Life’s Little Question
Bulletproof Armor Comes from SELF CHANGE
Putting on the Armor Change 3 Things!
Manage Your Self - Talk If you think you Can, or you think you Can’t… YOU’RE RIGHT ! Henry Ford THINKING This is going to be a wonderful day! This is going to be a crappy (bad) day!
How to Change Your Behavior BEHAVIOR BEHAVIOR Changes take true assessment, determination & discipline
T E A M Together Everyone Achieves More Together Everyone Achieves More Success T E A M S One For All All For One Team Spirit
To highlight the mechanics of organizing teams
Identify the roles of individuals in teams
Present procedural strategies for successful team
Groups versus Teams
Group Managers versus Team Leaders
Team Building Concepts Applicable to the your organization
Your ability to set clear Goals and Objectives, establish clear priorities and then to concentrate on the most value able use of your time.
Effective Time Management
Overview of Time Management Skills
Basics of Time Management Personal Time Management How to Make the Best & Most of Your Most Perishable Resource
To help you determine how you presently use your time
To make you aware of the portion of time over which you’ve control
To understand how to make the most effective use of the time under your control
To avoid and handle time-wasters
Examining time management and understanding the impact of using a system rather than being reactive.
Introduction to the various systems and ideas that are currently being used by thousands of effective people.
Topics Covered The power of focus Monthly, Weekly and Daily planning Coordinating your time with others Learning to 'control' your time Increasing personal effectiveness Appointments and Tasks Tackling the 'time stealers' Energy and Efficiency Work -Life balancing Is your time 'running out'? The key benefits of Time Management Understanding the uses and misuses of time Choosing the right tools for the job Time management - the secrets revealed Dealing with interruptions Goal achievement through Timeline Goal setting
All Win You Your Company Your Client
The illiterates of the 21 st century will
not be those who can’t read or write,
but those who can’t
Learn, Unlearn and Relearn Education
Dynamic Teaching Skills Teaching-Learning P R O C E S S
DISCOVER Dynamic Learning Skills How to Learn For Outstanding Results
Career Planning Engineering Business Management Medical Science Hotel Management Arts Accountancy Home Economics Law Fashion Designing Computer Technology
Education & Career Planning A process that includes Exploring Oneself, Studying the Right Subjects, Getting a Matching Career and eventually Retiring …. successfully By Choice, Not By Chance Your Career
CAREERS Which Career Best & Right For Me ? ? ?
design of a hoped-for future and the development of effective steps for bringing it about Roadmap that guides and shows you what is possible in career & life Planning Career
Memory Building & Speed Reading
Text Text Text Text Text Text Text Text Text
Reprogramming & Reframing for Success “ There is nothing either good or bad, but thinking makes it so”. Events happen, but until we give them meaning, relate them to the rest of our life and evaluate the possible consequences, they are not important. Reframing is not a way of looking at the world through rose- colored spectacles, so that every thing is really good. Problems will not vanish with their own accord, they will have to be worked through, but the more ways you have of looking at them, the easier they are to solve. To reprogram a thing you change the negative, into a positive or vice versa.
Meta Model & Milton Model for Success NLP has a very powerful map of how language operates. This map of language is known as the Meta Model in NLP literature. The word ‘meta’ comes from the Greek, and means over and beyond, or on a different level. The Meta Model uses language to clarify language, it prevents you from deluding yourself that you understand what words mean; it reconnects language with experience. META MODEL has a series of devices for achieving a better understanding of vague language patterns, including specific questions for added clarification.
The META MODEL is a series of questions that seek to reverse and unravel the deletions and distortions and generalizations of language. These questions aim to fill in missing information, reshape the structure and elicit specific information to make sense of the communication. It is worth bearing in mind that none of the following patterns is good or bad in itself. It depends on the context in which they are used and the consequences of using them. The Milton Model allows you to use language patterns that are artfully vague so that clients can give it a meaning that is appropriate for them. The Milton Model can be used to pace and lead a person's reality, distract and utilize the conscious mind and to access the unconscious mind and thus the person's resources.
Breaking the Limits (Making Impossible, Possible) What you believe about your self is what happens to you .
Ice Breaking (Opening Techniques)
Target Setting & Goal Achievement
COMMITMENT AND PURSUANCE
Failed in business at age of 21
Was defeated in a legislative race at age of 22
Failed again in business at age of 24
Overcome the death of loved one at age of 26
Had a nervous breakdown at age of 27
Lost congressional race at age of 34
Lost congressional race again at age of 36
Lost senatorial race at age of 45
Failed to become vice president at age of 47
Lost senatorial race again at age of 49
Elected as president of United States at age of 52
Edison failed 9999 times to light a bulb
Motivation & Peak Performance Stretching Your Potential
M O T I V A T I ON
A process that starts with a physical or psychological deficiency or need that activates behavior or a drive that is aimed at some goal.
Motivation to work is caused by a person’s long term and quality involvement in job
His total commitment to add value to the strategic objectives of the organization
Motivation Means Employees’ Desire & Willingness to work and contribute to the Organization R E A D I N E S S
Show Excellence and then demand Excellence.
Don’t try to change others/staff without first changing yourself
Major Reason for Demotivation “ is not knowing what is expected of staff’
What Motivates Staff Coaching & Counseling Progress in Work Challenging Tasks Career Value & Benefits Manager Positive Feedback Work Environment Subordinates INTERACTION
Highway to Wealth Difference Between Ordinary & Extra-Ordinary
A Leader takes the people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be. Leadership Skills
Identify the core values of leading others / subordinates
Know the salient characteristics of leaders
To identify and utilize our potential for a happy and productive workplace and life
ENLIGHTEN Mind, Thoughts, Feelings
Leaders Are Made, Not Born
You are what you think you are
Your self-image determines your performance
Change your self-concept -- the way you think about yourself as a leader
You Become What You Think About
The Quality of Courage W illingness to make hard decisions & take firm action
Boldness – willingness to initiate action in the face of uncertainty and possible failure
Offensive Strategy – leaders move to engage the opposition rather than wait for the competition to come to them
Attack Orientation – leaders dare to go forward
Patience – leaders have the courage to stay on course when the going gets tough and when the outcome looks uncertain
Risk Taker – future belongs to those who take calculated risks, move forward, and are willing to deal with conflicts by confrontation rather than by evasion
The Ability to Inspire & Motivate eliciting emotions from followers
Leaders arouse excitement and enthusiasm
They are committed, intense, dedicated to goals
Leaders empower others to perform beyond their previous levels of accomplishments by encouraging and positive expectation
Leaders inspire loyalty by being loyal to their followers and their organizations
Leaders Build a Champion Team leader’s ability to bring together winning teams
Leaders surround themselves with the best people
Provide clear coaching, and have an intensive people-development and training program
Place emphasis on planning = good market intelligence, facts, statistics, accuracy
Use selective player assignments; put people where their strengths make the greatest contribution
Set demanding standards, and quickly weed out the incompetent staff members
We Always Remember Only Those Leaders Who Bring About a Positive Change in People, Society, World
Show excellence and then demand Excellence
Inspire people with your manners & character
Be a coach and a living, an inspiring example
Don’t just look after yourself; take care of those who serve you or are managed by you
Master Yourself by Reading the Life of Prophet Muhammad ( pbuh ) Master Yourself
Instructional Design step-by-step guide 24 Hours Techniques-Filled Training Workshop TRAIN THE TRAINER TO TRAIN
Results You Can Count On …
What to do to identify training needs
How to set realistic training objectives
How to make your presentations exciting and enjoyable
How to build the critical success factors into your training
How to choose the best training methodology and techniques
Have an increased understanding of adult learning principles
and implementation requirements for effective learning
The roles, responsibilities and usage of skills for a competent trainer
The skills for designing and developing effective training modules,
aids and implementation
The training needs assessment and evaluation process
Training With Success: ‘How-To-Do-It’ Program You can successfully improve your instructional performance, and you can do it quickly, systematically and easily with this results-oriented program. You will learn … Instructional Design
Following objectives for Developing Instructional Design have been developed to guide participants to the core issues covered in this program:
How to use a system to design a training program
How to conduct training needs analysis
How to identify training objectives
How to develop training objectives
How to evaluate and select training techniques
How to plan and review your training performance
How to develop easy-to-follow presentation skills
How to convert years of front-line experience into a systematic and well-organized training program
What is Training? The basic objective of training is to improve KASH : Knowledge, Attitudes, Skills and Habits. Attitudes are caught, not taught . What is Development? It means D = IP + FG … Improved Performance plus Future Growth ASTD ( American Society for Training & Development ) Instructional Design
Introduction: Training & Development
Different Roles of a Trainer
Adult Learning Principles
Trainer Skills Toolkit
Developing Effective Training Modules
Using Appropriate Training Techniques
Effective Use of Training Aids & Equipments
Mastering the Art of Delivery
Organizational Training Systems
Training Needs Analysis
Assessment & Evaluation
TRAIN THE TRAINER TO TRAIN This is not just another traditional chalk-talk seminar; it’s a condensed program on enhancing personal and professional caliber for a long-term permanent success in Training career . Give your training staff a chance to reach their full potential, and successfully contribute to the objectives of your organization . Instructional Design
Mind Power Possibilities beyond the limits) (
Design Human Mind Engeeniering (Mind Power)
What is The Difference Between Mind And Brain? Brain Dies Mind Never Dies
Mind Brain Operator Bio Computer Master Slave Non Physical Existence Physical Existence
More than A Billion Neurons Sub Conscious / Conscious 90% (Filters) 10% Working Capacity More than Super Computer Unlimited Power Normally Usage 5% Normally Usage 3 to 5% Mind Brain
Positive Thinking And success
Reiki 1,2,3 and Mastership
Star Power Family Heroes Movies Colleagues Neighbors Friends Workers Politics You Class Fellows
Your Title Here Your Subtitle Here More Choices
More Choices Control Inside ? Outside?
Intuition (Developing the 6 th Sense)
Yoga Basic & Teacher’s
WHY ANY BUSINESS IN A DEADLOCK ?
Business is like rowing a boat, if you do not work hard, you can not progress to reach the land of success
BUT BE POSITIVE FIRST
A POSITIVE PERSON IS LIKE THE SUN, WHEREVER HE GOES,THERE IS SUNSHINE! A NEGATIVE PERSON IS LIKE THE MOON, WHEREVER HE GOES ,THERE IS SHADOW.