RESUMEN DEL PROCESO Y CONTROL DE LA AUDITORIA EN 6 SLIDES

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Chapter 11
The Front Office Audit
Managing Front Office Operations
Eighth Edition
(333TXT or 333CIN)

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Competencies for
The Front Office Audit
1. Identify the functions of the front office audit.
2. Identify the steps in the front office audit process.
3. Explain the function of a system update and
describe centralized front office audits.

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Front Office Audit Functions
• Verify posted entries to guest/non-guest accounts
• Balance front office accounts
• Resolve room status and rate discrepancies
• Review guest credit transactions against
established limits
• Generate operational and managerial reports

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Front Office Auditor Duties
• Tracks standard operating statistics
Room revenues
Occupancy percentages
• Summarizes daily transactions
Cash
Credit card
Debit card
Gift card
Other
(continued)

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Front Office Auditor Duties
• Reconciles account postings with
departmental source documentation
• Summarizes hotel’s financial
performance for the day
• Produces reports for management
(continued)

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Front Office Audit Process
1. Complete outstanding postings
2. Reconcile room status discrepancies
3. Verify room rates
4. Balance all departmental accounts
5. Verify no-show reservations
6. Post room rates and taxes
7. Prepare reports
8. Prepare cash receipts for deposit
9. Perform system back-up routine
10. Distribute reports