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THE FRONT OFFICE AUDIT
1.
© 2009, Educational
Institute Chapter 11 The Front Office Audit Managing Front Office Operations Eighth Edition (333TXT or 333CIN)
2.
© 2009, Educational
Institute 1 Competencies for The Front Office Audit 1. Identify the functions of the front office audit. 2. Identify the steps in the front office audit process. 3. Explain the function of a system update and describe centralized front office audits.
3.
© 2009, Educational
Institute 2 Front Office Audit Functions • Verify posted entries to guest/non-guest accounts • Balance front office accounts • Resolve room status and rate discrepancies • Review guest credit transactions against established limits • Generate operational and managerial reports
4.
© 2009, Educational
Institute 3 Front Office Auditor Duties • Tracks standard operating statistics Room revenues Occupancy percentages • Summarizes daily transactions Cash Credit card Debit card Gift card Other (continued)
5.
© 2009, Educational
Institute 4 Front Office Auditor Duties • Reconciles account postings with departmental source documentation • Summarizes hotel’s financial performance for the day • Produces reports for management (continued)
6.
© 2009, Educational
Institute 5 Front Office Audit Process 1. Complete outstanding postings 2. Reconcile room status discrepancies 3. Verify room rates 4. Balance all departmental accounts 5. Verify no-show reservations 6. Post room rates and taxes 7. Prepare reports 8. Prepare cash receipts for deposit 9. Perform system back-up routine 10. Distribute reports
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