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Deals Stores for the Holidays

 September 2012




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
How to Interact with Us


       Twitter Hashtag:
        #secondstreet



  Note: We are recording this
webinar and you will receive an
email with links to the recording
      and the slide deck.

                                    GoToWebinar™
                                    Questions Panel



    #secondstreet
Who We Are

                 Increase ROI, Build &
                   Engage Audience




 #secondstreet
Deadline Deals

                 A truly white label deals provider


                           To date, Deadline Deals has executed
                            • More than 3,500,000 gift cards sold
                            • On more than 425 local media sites
                            • More than 1,000,000 consumers have
                              purchased deals through our partner’s
                              sites




 #secondstreet
Speakers




      Matt Chaney                  Julie Foley                Tim D’Avis              Keely Byars
Dir. of Affiliate Success   Dir. of Affiliate Success   Director of Digital Media   General Manager –
    - Deadline Deals               - UPICKEM               Lee Enterprises &        Quad-Cities Times
                                                           Quad-Cities Times




     #secondstreet
Agenda

•   Why Holiday Stores?
•   Using Contests to Build Email Databases
•   Holiday & Deals – a Blueprint for Success
•   New Tools & Features
•   Wrap-up & QA




    #secondstreet
WHY HOLIDAY STORES?




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Online Holiday Spending

                       • Online spending surpassed
                         $37 billion in 2011 – up 15%
                       • Increased online spending
                         driven by lower prices and
                         discounts
                       • 10 days of over $1 billion
                         dollar spending in 2011 – only
                         one in 2010
                       • Mondays are key spending
                         days throughout December




#secondstreet
Weekly Holiday Spending




#secondstreet
Deal Stores: A Year-Long Strategy
Month                  Category/Season/Holiday
January                New Years Resolutions
February               Valentine’s Day
March                  Spring Break
April                  Golf
May                    Mother’s Day
June                   Dad’s & Grads
July                   Summer Fun/Adventures
August                 Back to School
September              College Week/Fall
October                Halloween
November               Cyber Monday Week
December               Gift Guide/NYE


       #secondstreet
Why Deal Stores
                   1. Expand deal offerings
                   2. Package similar advertisers
                   3. Run multiple deals from same
                       advertiser
                   4. Deals that are too small to stand on
                       their own can complement each other
                       with a unified theme
                   5. Secure difficult advertisers
                   6. Reach niche audience / additional
                       audience
                   7. Diversifies your marketing
                   8. Grows list
                   9. Reason to send additional email blast
                       to your list
                   10. Increase sales



#secondstreet
Stores – Revenue Impact

          Chain-Wide Cyber Monday Store                     Single Site “Best Of” Store
                 November 2011                                    February 2012
$90,000                                           $12,000                            $11,000
                                  $78,000
$80,000
$70,000                                           $10,000
$60,000                                            $8,000
$50,000
$40,000                                            $6,000
$30,000        $22,000
                                                   $4,000
$20,000
$10,000                                            $2,000        $1,200
     $0
             Average Week    Cyber Monday Store       $-
                                   Week                      Average Week     "Best Of" Store Week




    #secondstreet
Quad-City Times

•   Located in Davenport, IA
•   DMA: 99
•   Circulation: 64K Sunday
•   Deals Database: 33K
•   Contest Database: 76K
•   Nov. to Dec. 2011
     – 22 contests run during period –
       ALL had opt-ins for deals
     – 270% deal revenue growth over
       prior year


    #secondstreet
Deal Revenue from Email




           66%
#secondstreet
CONTESTS




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Why Contests?

• Build Audience, Page Views and
  Brand Awareness
• Generate Sponsorship & Ad
  Revenues
• Build User Database for Email
  Marketing
• Grow your Facebook Likes
• Allows for you to build contests for
  advertisers
• Lead generation for advertisers



     #secondstreet
Building your List




      “If you haven’t been running contests consistently
             (to build your email list), you should.”
                          - Tim D’Avis



#secondstreet
Best Practices

• Set Goals for growth
    •   Create a contest calendar
• Add your deals opt-in to every contest
• Always have a good prize
    •   Secure prize partners
• Make registration easy
• Optimize for mobile, tablet and Facebook
• Send emails to your existing contest
  database
• Promote using your other media channels
    •   Print
    •   Niche Publications
    •   On-air
    •   Online
    •   Email
    •   Social



  #secondstreet
Case Study: Building Your List Using Contests
            Quad-City Times
            Davenport, IA


Sales
   • Kickoff and Timing
   • Goals for team
        •   Revenue
        •   # of submissions
        •   # of opt-ins
        •   Target accounts




    #secondstreet
Case Study
       Building Your List Using Contests


Promotions
• Ad Mix
   •   Email Blast – 80k
       subscribers
   •   Expanding pencil ad
   •   ROS ad
   •   Placement on contest page
   •   Facebook




 #secondstreet
Case Study
           Building Your List Using Contests


Execution
•   Number of contests
•   Contest mix (sweeps & engagement)
•   Contest length
•   Revenue
•   Email growth




     #secondstreet
Turnkey Holiday Contest

• Two holiday sweepstakes contest
  templates that can be locally
  branded and run on your site
• The only entries that show up are
  ones from your market
• Play Anywhere
  •   Contest is accessible on your
      website, Facebook, mobile and
      tablet




      #secondstreet
Turnkey Holiday Contest

• Prizes
  • Local prizes can be added
  • This is not a National contest.
    There are no national prizes
• Winners
    • Randomly chosen from all
      sweepstakes entries




    #secondstreet
Turnkey Holiday Contest

• Adding the contest to your site:
   • Turnkey Contest
      • Login to Admin Tool
      • Fill out request form
   • Custom Contest
      • Login to Admin Tool
      • Create your own contest
           •   Photo
           •   Essay
           •   Video
           •   Sweepstakes




     #secondstreet
Turnkey Holiday Contest

• Resources
  – Two branded Holiday contest designs
  – Sales Kit
     •   Contest overview
     •   Print & web promo ads
     •   Advertisers to consider
     •   Sales PPT
  – User Manual & FAQs




   #secondstreet
DEALS




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     #secondstreet
SELLING DEAL STORES




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Cyber Monday: Sales Targets
•   Selling Timeframe:
    October to mid-November
•   Sales Targets:
    Deals to prepare and enjoy the
    holidays; general gifts
•   Schedule: Launch on Cyber
    Monday
•   Categories:
     –   Restaurants
     –   Entertainment & winter festivals
     –   Health & Beauty
     –   Lodging/Hotels
     –   Photography services
     –   Holiday cookies, candy, Edible
         Arrangements, Honey Baked Ham



     #secondstreet
Cyber Monday: Sales Background

• Who Sold It?
    – Entire sales staff
    – 2 new business development reps with
      focus on deals
• When did you sell it?
    – Mid-October (but earlier this year)
• What was the deadline to sell it?
    – Sales team had two weeks to close
    – Then opened up for deals
      specialists
• What were the goals?
    – Deals Goal: 30 offers
    – Revenue Goal: 50% increase over last
      year


  #secondstreet
Holiday Sales Contest

                              • 300 target
                                accounts
                              • Set a timeframe
                                to close deals
                              • Chance to win
                                $500




#secondstreet
Sales: Commission Plan

                      • Commission plan
                        encouraged dual
                        selling
                      • Regular Deal: 7%
                      • Regular Deal &
                        Store Deal: 10%
                      • Same plan used
                        throughout the year


#secondstreet
Cyber Monday Sales Pitch

• Pitch
  – Run a second deal, be
    apart of the promotion
    – value $40K
  – Allowed capped deals
    (250) – opened up to
    smaller
    businesses, more
    advertisers
• This year pitching
  both stores together
 #secondstreet
Holiday Sales Targets – “Stocking Stuffers”

• Selling Timeframe: October to early
  December
• Sales Targets: Last-minute deals;
  successful Cyber Monday deals
• Run Dates: early December to 25th
• Categories:
    –   Restaurants
    –   Health and Beauty
    –   Retail Gift Cards (min. restrictions)
    –   Gift Baskets, Wine of the Month
    –   Photo services
    –   Annual Passes to Museums



  #secondstreet
PROMOTING DEAL STORES




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Cyber Monday Promotions: Print Ads


• Teaser ads at
  launch - including
  double-truck on
  Sunday prior
• “Last Chance” ads
  ran a few days
  before store
  ended




 #secondstreet
Cyber Monday Promotions: Online




#secondstreet
Cyber Monday Promotions: Email




#secondstreet
Stocking Stuffers:
          Promotion




• Highlighted deal type and offer
• Included merchant name and logo


    #secondstreet
Other Holiday Store Examples




#secondstreet
DEAL STORE RESULTS




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Cyber Monday: Deal Mix
                            Services            Travel
                              5%                  1%




                      Retail
                       30%                               Dining
                                                          45%


                                       Health
                                        and
                Recreation
                                       Beauty
                   1% Food
                                        14%
                       4%




#secondstreet
Cyber Monday Results

                    $148,455
                                                       • Launched Cyber
                                                         Monday: 11/28-12/4
                                                         (Mon-Sun)
                                                       • 42 Deals
    $86,140                             $85,467
                                                       • 8,474 Vouchers Sold
                                                       • $85,467 in Gross
                                                         Revenue
                                                       • Store revenue - 58%
                                                         of total
 2011 Average     Total November   Only Cyber Monday
Monthly Revenue      Revenue            Revenue



  #secondstreet
Stocking Stuffers: Deal Mix

                                 Retail
                       Travel     6%
                        18%



                Recreation
                   14%
                                          Dining
                    Health and             50%
                     Beauty
                       12%




#secondstreet
Stocking Stuffers Results

                          $183,399                              • Ran 12/19 – 12/25
                                                                • Monday to Sunday
                                                                • 28 deals
                                                                • 4,858 vouchers sold
      $86,140
                                                                • $55,662 Gross
                                              $55,662             Revenue
                                                                • Store Revenue - 30%
                                                                  of total
2011 Average Monthly   Total November   Only Stocking Stuffer
      Revenue             Revenue             Revenue



   #secondstreet
TOOLS FOR SUCCESS




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Turnkey Holiday Store

• Two themes
   – Cyber Monday
   – Holiday Shopping
• For your sales team:
   – Prepared presentation
     deck
   – One-sheeter sales piece
• For your site:
   – Site banners
   – Display Ads
   – Custom eMail Builder


  #secondstreet
Deal Gifting




#secondstreet
WRAP-UP & Q/A




D R I V I N G   R E V E N U E   |   B U I L D I N G   D A T A B A S E   |   G R O W I N G   A U D I E N C E



     #secondstreet
Contest Takeaways

1. Run at least one contest to build your email list
   1.   Have a prize that is timely and relevant to your brand and target
        audience
2. Plan to run your contest before your holiday deal store
   launches (October/November)
3. Discuss a sponsored or internal list builder approach to
   contesting
4. Add an opt-in for your deals program to every contest you
   run
5. Promote using all channels
6. Keep it simple



  #secondstreet
Key Dates for 2012


• Cyber
  Monday, Nov. 26th
  – 69 Days Away
• Christmas Day –
  Tuesday
  – 98 Days Away




 #secondstreet
Takeaways for Deal Stores
1. Start early and plan ahead
2. Pitch multiple deals to your advertisers
3. Get in the holiday spirit & refresh your site & email with
   holiday flair
4. Strive to have a good mix of deals
5. Bundle in bonus promotion in your media to secure bigger
   merchants
6. Run a holiday sales contests
7. Use “stores” to expand & diversify your deal lineup – now
   and throughout the year


#secondstreet
Questions?




      Matt Chaney                  Julie Foley                Tim D’Avis              Keely Byars
Dir. of Affiliate Success   Dir. of Affiliate Success   Director of Digital Media   General Manager –
    - Deadline Deals               - UPICKEM               Lee Enterprises &        Quad-Cities Times
                                                           Quad-Cities Times




     #secondstreet

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Holiday Deals Stores for the Holidays

  • 1. Deals Stores for the Holidays September 2012 D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 2. How to Interact with Us Twitter Hashtag: #secondstreet Note: We are recording this webinar and you will receive an email with links to the recording and the slide deck. GoToWebinar™ Questions Panel #secondstreet
  • 3. Who We Are Increase ROI, Build & Engage Audience #secondstreet
  • 4. Deadline Deals A truly white label deals provider To date, Deadline Deals has executed • More than 3,500,000 gift cards sold • On more than 425 local media sites • More than 1,000,000 consumers have purchased deals through our partner’s sites #secondstreet
  • 5. Speakers Matt Chaney Julie Foley Tim D’Avis Keely Byars Dir. of Affiliate Success Dir. of Affiliate Success Director of Digital Media General Manager – - Deadline Deals - UPICKEM Lee Enterprises & Quad-Cities Times Quad-Cities Times #secondstreet
  • 6. Agenda • Why Holiday Stores? • Using Contests to Build Email Databases • Holiday & Deals – a Blueprint for Success • New Tools & Features • Wrap-up & QA #secondstreet
  • 7. WHY HOLIDAY STORES? D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 8. Online Holiday Spending • Online spending surpassed $37 billion in 2011 – up 15% • Increased online spending driven by lower prices and discounts • 10 days of over $1 billion dollar spending in 2011 – only one in 2010 • Mondays are key spending days throughout December #secondstreet
  • 10. Deal Stores: A Year-Long Strategy Month Category/Season/Holiday January New Years Resolutions February Valentine’s Day March Spring Break April Golf May Mother’s Day June Dad’s & Grads July Summer Fun/Adventures August Back to School September College Week/Fall October Halloween November Cyber Monday Week December Gift Guide/NYE #secondstreet
  • 11. Why Deal Stores 1. Expand deal offerings 2. Package similar advertisers 3. Run multiple deals from same advertiser 4. Deals that are too small to stand on their own can complement each other with a unified theme 5. Secure difficult advertisers 6. Reach niche audience / additional audience 7. Diversifies your marketing 8. Grows list 9. Reason to send additional email blast to your list 10. Increase sales #secondstreet
  • 12. Stores – Revenue Impact Chain-Wide Cyber Monday Store Single Site “Best Of” Store November 2011 February 2012 $90,000 $12,000 $11,000 $78,000 $80,000 $70,000 $10,000 $60,000 $8,000 $50,000 $40,000 $6,000 $30,000 $22,000 $4,000 $20,000 $10,000 $2,000 $1,200 $0 Average Week Cyber Monday Store $- Week Average Week "Best Of" Store Week #secondstreet
  • 13. Quad-City Times • Located in Davenport, IA • DMA: 99 • Circulation: 64K Sunday • Deals Database: 33K • Contest Database: 76K • Nov. to Dec. 2011 – 22 contests run during period – ALL had opt-ins for deals – 270% deal revenue growth over prior year #secondstreet
  • 14. Deal Revenue from Email 66% #secondstreet
  • 15. CONTESTS D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 16. Why Contests? • Build Audience, Page Views and Brand Awareness • Generate Sponsorship & Ad Revenues • Build User Database for Email Marketing • Grow your Facebook Likes • Allows for you to build contests for advertisers • Lead generation for advertisers #secondstreet
  • 17. Building your List “If you haven’t been running contests consistently (to build your email list), you should.” - Tim D’Avis #secondstreet
  • 18. Best Practices • Set Goals for growth • Create a contest calendar • Add your deals opt-in to every contest • Always have a good prize • Secure prize partners • Make registration easy • Optimize for mobile, tablet and Facebook • Send emails to your existing contest database • Promote using your other media channels • Print • Niche Publications • On-air • Online • Email • Social #secondstreet
  • 19. Case Study: Building Your List Using Contests Quad-City Times Davenport, IA Sales • Kickoff and Timing • Goals for team • Revenue • # of submissions • # of opt-ins • Target accounts #secondstreet
  • 20. Case Study Building Your List Using Contests Promotions • Ad Mix • Email Blast – 80k subscribers • Expanding pencil ad • ROS ad • Placement on contest page • Facebook #secondstreet
  • 21. Case Study Building Your List Using Contests Execution • Number of contests • Contest mix (sweeps & engagement) • Contest length • Revenue • Email growth #secondstreet
  • 22. Turnkey Holiday Contest • Two holiday sweepstakes contest templates that can be locally branded and run on your site • The only entries that show up are ones from your market • Play Anywhere • Contest is accessible on your website, Facebook, mobile and tablet #secondstreet
  • 23. Turnkey Holiday Contest • Prizes • Local prizes can be added • This is not a National contest. There are no national prizes • Winners • Randomly chosen from all sweepstakes entries #secondstreet
  • 24. Turnkey Holiday Contest • Adding the contest to your site: • Turnkey Contest • Login to Admin Tool • Fill out request form • Custom Contest • Login to Admin Tool • Create your own contest • Photo • Essay • Video • Sweepstakes #secondstreet
  • 25. Turnkey Holiday Contest • Resources – Two branded Holiday contest designs – Sales Kit • Contest overview • Print & web promo ads • Advertisers to consider • Sales PPT – User Manual & FAQs #secondstreet
  • 26. DEALS D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 27. SELLING DEAL STORES D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 28. Cyber Monday: Sales Targets • Selling Timeframe: October to mid-November • Sales Targets: Deals to prepare and enjoy the holidays; general gifts • Schedule: Launch on Cyber Monday • Categories: – Restaurants – Entertainment & winter festivals – Health & Beauty – Lodging/Hotels – Photography services – Holiday cookies, candy, Edible Arrangements, Honey Baked Ham #secondstreet
  • 29. Cyber Monday: Sales Background • Who Sold It? – Entire sales staff – 2 new business development reps with focus on deals • When did you sell it? – Mid-October (but earlier this year) • What was the deadline to sell it? – Sales team had two weeks to close – Then opened up for deals specialists • What were the goals? – Deals Goal: 30 offers – Revenue Goal: 50% increase over last year #secondstreet
  • 30. Holiday Sales Contest • 300 target accounts • Set a timeframe to close deals • Chance to win $500 #secondstreet
  • 31. Sales: Commission Plan • Commission plan encouraged dual selling • Regular Deal: 7% • Regular Deal & Store Deal: 10% • Same plan used throughout the year #secondstreet
  • 32. Cyber Monday Sales Pitch • Pitch – Run a second deal, be apart of the promotion – value $40K – Allowed capped deals (250) – opened up to smaller businesses, more advertisers • This year pitching both stores together #secondstreet
  • 33. Holiday Sales Targets – “Stocking Stuffers” • Selling Timeframe: October to early December • Sales Targets: Last-minute deals; successful Cyber Monday deals • Run Dates: early December to 25th • Categories: – Restaurants – Health and Beauty – Retail Gift Cards (min. restrictions) – Gift Baskets, Wine of the Month – Photo services – Annual Passes to Museums #secondstreet
  • 34. PROMOTING DEAL STORES D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 35. Cyber Monday Promotions: Print Ads • Teaser ads at launch - including double-truck on Sunday prior • “Last Chance” ads ran a few days before store ended #secondstreet
  • 36. Cyber Monday Promotions: Online #secondstreet
  • 37. Cyber Monday Promotions: Email #secondstreet
  • 38. Stocking Stuffers: Promotion • Highlighted deal type and offer • Included merchant name and logo #secondstreet
  • 39. Other Holiday Store Examples #secondstreet
  • 40. DEAL STORE RESULTS D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 41. Cyber Monday: Deal Mix Services Travel 5% 1% Retail 30% Dining 45% Health and Recreation Beauty 1% Food 14% 4% #secondstreet
  • 42. Cyber Monday Results $148,455 • Launched Cyber Monday: 11/28-12/4 (Mon-Sun) • 42 Deals $86,140 $85,467 • 8,474 Vouchers Sold • $85,467 in Gross Revenue • Store revenue - 58% of total 2011 Average Total November Only Cyber Monday Monthly Revenue Revenue Revenue #secondstreet
  • 43. Stocking Stuffers: Deal Mix Retail Travel 6% 18% Recreation 14% Dining Health and 50% Beauty 12% #secondstreet
  • 44. Stocking Stuffers Results $183,399 • Ran 12/19 – 12/25 • Monday to Sunday • 28 deals • 4,858 vouchers sold $86,140 • $55,662 Gross $55,662 Revenue • Store Revenue - 30% of total 2011 Average Monthly Total November Only Stocking Stuffer Revenue Revenue Revenue #secondstreet
  • 45. TOOLS FOR SUCCESS D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 46. Turnkey Holiday Store • Two themes – Cyber Monday – Holiday Shopping • For your sales team: – Prepared presentation deck – One-sheeter sales piece • For your site: – Site banners – Display Ads – Custom eMail Builder #secondstreet
  • 48. WRAP-UP & Q/A D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E #secondstreet
  • 49. Contest Takeaways 1. Run at least one contest to build your email list 1. Have a prize that is timely and relevant to your brand and target audience 2. Plan to run your contest before your holiday deal store launches (October/November) 3. Discuss a sponsored or internal list builder approach to contesting 4. Add an opt-in for your deals program to every contest you run 5. Promote using all channels 6. Keep it simple #secondstreet
  • 50. Key Dates for 2012 • Cyber Monday, Nov. 26th – 69 Days Away • Christmas Day – Tuesday – 98 Days Away #secondstreet
  • 51. Takeaways for Deal Stores 1. Start early and plan ahead 2. Pitch multiple deals to your advertisers 3. Get in the holiday spirit & refresh your site & email with holiday flair 4. Strive to have a good mix of deals 5. Bundle in bonus promotion in your media to secure bigger merchants 6. Run a holiday sales contests 7. Use “stores” to expand & diversify your deal lineup – now and throughout the year #secondstreet
  • 52. Questions? Matt Chaney Julie Foley Tim D’Avis Keely Byars Dir. of Affiliate Success Dir. of Affiliate Success Director of Digital Media General Manager – - Deadline Deals - UPICKEM Lee Enterprises & Quad-Cities Times Quad-Cities Times #secondstreet

Editor's Notes

  1. ChaneyComment & questions on TwitterQuestions RecordingSurvey at the end – your feedback is welcomed
  2. Chaney
  3. Chaney
  4. Keely