Review of the hidden benefits of Social Networking tools for KM enterprise solutions. Explanation of why business users should use social tools in the enterprise. Why Search is a great tool for connecting employees, networking.
9. KM Goals Empower employees to leverage the implicit information of the enterprise for competitive advantage Right information at the right time Aligned with business objectives Provide a readiness capability Maintain provenance and discoverability of information. Easy access and contribution to a domain Widespread recognition of leadership, value of contributions to the enterprise
10. What do we mean by Social Networking Tools? …and how are they relevant to Knowledge Management?
37. But browsers are becoming predictive… Provide sources, results based on behavior Populate variables based information consumption habits Day to Day Activities are …
57. Plan Determine information priority for access to information; what knowledge are employees seeking? Cluster information domain according to use not department Identify the disequilibrium in knowledge; what is the information exchange? E.g. “Newbie needs help…” Determine enterprise hubs: What system is best suited as a destination point? How easily can it be shared? HR, R&D, Centers of Excellence, Product Mgmt. How to motivate, incentivized employee ownership, contribution, recognition Determine your options to start by what will have the highest impact on the quality of the system What matrices are will determine success?
58. Plan What are the key gaps your organization faces in leveraging collaboration tools? Do you know the organization's functional information access requirements by priority? How relevant are the current information systems to employees? Are there traditional gaps these new capabilities can address? e.g. participation, acknowledgement, Are there gaps in the KM that these new tools won’t solve? e.g. adoption, use Is there a common understanding of the value or Wiki, Blogs, Tweets in your organization? Is there an established etiquette? Is it recognized and used?
59. Plan Rank: Prioritization of information Chunk: Limited text entry Smart Folders: System tagging Browser activity: Use values Determine relevancy of enterprise systems to employees Test: Use for new initiatives Recap of successful initiatives
60. Socialize application of tool Show & Tell (milk and cookies 3:00 pm) Choose your language wisely; don’t use social networking if it is not an acceptable practice at work Project potential use of networking tool Focus on one tool and do not use the term social networking if it carries some stigma Illustrate use if you cannot program an example Communicate value (WIIFMe) Offer a definition, purpose for the tool If certain tools are taboo, change the name, but offer an explanation for how the tool is different Solicit participants to set up a pilot
61. Recommendations Research what works; pilot a use cases to determine a design fit for purpose between two organizations Align the pilot with a business initiative; top down directive Select the development of a new initiative, the target purpose of KM in the organization Determine interdependencies among two business groups Identify a scope that can be executed and analyzed in 1 quarter (less than three months) Be prepared to provide IT with a design, the rationale, and a plan Nominally, an out of the box configuration will not give you the solution you need Be prepared to explain why and what your priorities are
63. References Information Design work 2000 to 2010 “Watercooler: Exploring an Organizatoin Through Enterpirse Social Media, Michael J. Brzozowski, HP Labs, Palo Alto, CA
64. Photos & Images Information Design work 2000 to 2010 “Watercooler: Exploring an Organizatoin Through Enterpirse Social Media, Michael J. Brzozowski, HP Labs, Palo Alto, CA Images, Michael Mahoney, Senior User Experience Architect, MicroLink LLC