CRM OVERVIEW: Sap Best is a Standard e-Learning Center for different Courses. SAP BEST offers its students a range of technical/functional courses in accordance with Course standards. SAP BEST Education introduces a new, student centric approach to training: a range of interactive web-based courses designed specifically to deliver effective knowledge transfer whenever it is needed. These courses are targeted to working professionals, experienced consultants, and new graduates.SAP BEST provides Training & Placement Assistance. We give you Top 100 Interview Questions, Guidelines on Resume preparation - built in best corporate standards according to the Job description. We will market the resume for top clients in the IT market. FEATURES OF SAP BEST: Course Duration: 60 Hours Access: With 2 months Server access Trainer Details: 6+ Years Real Time Consultant Prerequisites: Any Graduate, It is not compulsory, Fresher’s also can learn this course. Material: Soft Copy of Training Materials, Session Video Recordings will be provided. After Training: Resume preparation, Interview Questions, Career Support will be provided. Support : 24/7 Customer Support Other Offered Modules: SAP: BPC, BASIS, ABAP,BO ADMIN, FICO, MDM, CRM TRAINING, HANA , FSCM, It his is the text that will type when you click your cursor on a form field, then click on Sample Button 1S UTILITIES, BO DATA SERVICES, APO. DWH: ABINITIO, INFORMATICA, DATA STAGE, AJAX, HADOOP, WEBSPHERE TRAINING and many more Top technologies in the IT Market. Contact us for more details and Session Schedules at: http://sapbestonlinetraining.com/sap-crm-online-training.php Ind: +91 8688888976,, USA: +1666-313-4151 Email: info@sapbestonlinetraining.com, Web: http://www.sapbestonlinetraining

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SAP CRM
ONLINE TRAINING
IND +91 8688888976
USA +1666-313-4151
Email : info@sapbestonlinetraining.com
www.sapbestonlinetraining.com
SAP BEST ONLINE
TRAINING

2. SAP CRM Functional Course Content
Introduction to SAP CRM
Marketing
Sales
Service
CRM User Interface ( Web UI)
SAP CRM

3. SAP CRM Technical Course Content
SAP CRM Fundamentals
Base Customization of SAP CRM
Experience on SAP CRM User Interface
Customizing SAP CRM
CRM User Interface ( Web UI)
SAP CRM

4. Introduction to SAP CRM
• CRM Customizing
Fundamentals
• Over view of CRM
Architecture
• Business Partner
• Business categories
• BP Roles & Grouping, BP
Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org
Determination
• Territory Management
• Territory Hierarchy Levels

5. Introduction to SAP CRM
• Product Master
• Attributes & Set Type,
Hierarchies & Categories,
• Product types, Maintain
Products
• Transactional Processing
• Business Transactions
• Item Category
• Activity Management
• Business Activities
• Partner Processing

6. Marketing
• Marketing Planner &
Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation,
Attribute List , Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire

7. Sales
• Opportunity Management
• Sales Cycles in Opportunity
management.
• Surveys and Questionnaire in
Opportunity management
• Order Management
• Contract management
• Copying Controls
• Sales Cycle, Tools–Buying
Centre & Sales Agent
• Special functions in order
management

8. CRM User Interface ( Web UI)
• UI concepts and UI V’s SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model.
• Transaction launcher

9. SAP CRM Fundamentals
• Introduction to SAP CRM
• Basics and Architecture
• SAP CRM Marketing
• SAPCRM Sales
• SAP CRM Services
• SAP CRM Web Channel
• SAP CRM Partner Channel
Management
• SAP CRM Interaction center
• SAP CRM Field Applications
• SAP CRM Analytics

10. Base Customization of SAP CRM
• SAP CRM Overview
• Business Partners
• Organizational Management
• Product Master
• Transaction Processing
• Activity Management
• Partner Processing
• Actions
• People Centric CRM

11. Experience on SAP CRM User Interface
• Describe the different UI elements
and know how to personalize them
• Explain the concept of Business
Roles and know how to maintain
them
• Understand the Navigation Bar
• Customizing and how to integrate
other web
• Get a basic understanding of the
architecture of the User Interface
• Understand the UI Configuration
Tool and perform layout changes
• Explain the Design Layer Concept

12. Experience on SAP CRM User Interface
• Perform customer specific
enhancements with the Easy
Enhancement Workbench
• Explain the Component
Enhancement Concept
• Explain how to create skins to
adapt the UI to your corporate
identity
• Understand Web Services and the
Web Service Tool

13. Customizing SAP CRM
• Business Layer
• Generic Interaction Layer: Basics
• Business Object Layer:
Transactional Services
• Enhancement of Data Model with
the Application Enhancement Tool
• Enhancement of Generic Interaction
Layer Components
• Simple Objects
• Presentation Layer
• UI Component Development and
Enhancement Concepts
• Views, View Sets, Custom
Controller , Window, Navigation

14. Customizing SAP CRM
• Component Interface and
Usage of Components
• Cross component Navigation
• Implementation of Value helps
• Editable Overview Pages
• Tables in views
• Transaction context
• Component Enhancement
Examples
• UI Types
• Global Data Context
• UI Configuration, Transaction
Launcher

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IND +91 8688888976
USA +1666-313-4151
Email : info@sapbestonlinetraining.com
www.sapbestonlinetraining.com
SAP BEST ONLINE TRAININGSAP BEST ONLINE TRAINING