Marketing plan camping
Marketing - A practical approach
Professor: Joost Hintjens
Students: Franz Strohmayer
Content marketing plan
Marketing plan camping 1
1 Introduction 2
2 External analysis 4
2.1 Facts about Transylvania 6
3 Internal analysis 6
3.1 Camping Salisteanca 6
4 Stp-analysis 7
4.1 Segmentation 8
4.2 Targeting 8
4.3 Positioning 8
4.3.1 Image 8
5 Marketing mix 9
5.1 Price 9
5.2 Place 10
5.3 Product 12
5.4 Promotion 12
6 Value 13
6.1 Intro 13
6.2 Geographical proximity to markets 13
6.3 Accessibility to markets 13
6.4 Availability of attractions 14
6.5 Cultural links 14
6.6 Availability of services 15
6.7 Peace and stability 15
6.8 Pro-tourism policies 15
7 References and sources 16
With this paper, we wish to make you get a clear view on Camping Salisteanca. We must
point out that as the business exists already, the vision of original owners seems to be in
some points different than ours. We are hoping though that we will get a good feedback
(that includes negative observations as well), so that this paper to be send to the original
owners and maybe used as an inspiration. Please consider this paper as being our vision
as marketing students upon business of camping, which can and is willing to be
improved. Kind regards,
The main objective of marketing is knowing the customer in such a way that the product
or the service offered to the customer are totally according to the needs and expectations
of the customer, under profitable conditions for the one creating the product or the
service, but also for the society.
Tourism is in many countries an important element of the economic system. Also in
Romania it is stated as one of the strategic development possibilities and priorities. There
has been put a goal to increase the tourist flows to Romania as well as to stimulate the
development of domestic tourism. Joining EU has opened for Romania new perspectives
and possibilities as well as increased the competition. To reach the stated goal there is
need to define the markets on which to focus at. This plan will focus on small sector in all
tourism industry – camping-sites. The aim of this marketing plan is to analyse and define
the international markets to which Romanian camping should focus at.
Germany being the first ,the Netherlands the second and Belgium the third most
important camping tourist countries should be taken into consideration and more market
oriented products and advertising made for it. Easier border crossing agreements could
help to access and attract these markets.
When we talk about tourism, the first thing that crosses our minds is people going to
another place and visiting it. But is tourism only this? We believe it is much more; it
requires knowledge of various sectors such as economy, society, culture, and
environment. Is tourism ruled by supply or it is ruled by demand? Some economics and
marketers look at it from the travel point of view. Some travellers feel motivated by an
obligation such as business travel, visiting relatives or friends, to solve any kind of
health problems. Such travel comes as a result of demand.
On the other hand, people that travel for pleasure are free to choose their own destination
to visit. They don‟t have to go to a place where others tell them to go, unless those others
are professional tourist agents and they convince them to choose that destination; or a
person can simply choose a destination, which from his/her point of view will supply their
In our case the market is the group of persons that have decided to travel. This decision
of traveling can and it is influenced by many factors.
First of all we believe it always comes to the previous experiences, secondly in can be
the perception that travel will satisfy the feeling needs and as the last factor we think is
the environment where the individual is living in that can affect his decision. Once the
decision to travel has been taken, there come questions as when, where, how. Very
important is the destination, basically we talk about attractions, services and other
facilities that are used by the tourists.
The marketing has its important place in tourism business. We refer to the way of the
tourism business to attract and reach the potential customers and to convince them to go
to that specific destination. We are talking about marketing plan, marketing mix and
According to C. Florescu, investigating the market and needs of consumption it is a very
important function of marketing, its achievement being the starting point in orientating the
whole marketing activity. The dynamic connectivity to the external environment is the
middle function, securing the link between the potential of economical units(the camping)
and the requirements of the environment, thus the accomplish of the two main objectives:
fulfilling on a superior level of the consumption needs and the maximizing of profit.(C.
Florescu, Marketing, p.23).
A Romanian economist considers that tourism marketing is the policy promoted by the
tourism enterprise which, by constantly studying present and future tourism consumption
requirements, by specific methods and techniques aims at constantly adapting its offer to
these requirements, for their best fulfilment and for achieving of a profitable business
under the given market conditions (Nicolescu, 1975, p.40)
Berbecaru Iulian in his work “Modern tourism management” considers that tourism
marketing is: a management system, understood as a way to plan, direct and control
activities through rational use of available resources, as a set of operations which
provides scientific exploration of the market in order to adapt the tourism offer to tourists'
needs and motivations (Berbecaru, 1975, p.181).
2 External analysis
Europe is according to scientists the most visited destination in the world. One of the
reasons could be the fact that many of the world‟s top destination countries are located in
this continent. Tourist services are high standard, consisting in a wide range of tourist
product. It is also considered as a safe destination.
There are undeniable geographically certain differences that can be seen across Europe.
The tourism much more popular Western Europe, but as we move more to the northern
or eastern of Europe the activity decreases. This could be explained with the fact that in
the North side of Europe and especially in Scandinavia the density of population is low.
However, the situation in the East side of Europe could be presented with the existing
image of lower service quality and the still high level of crime. But since the expansion of
the European Union also these destinations become more and more attractive and safe.
Various researches have been conducted and the conclusion is that by 2020 Europe will
still be destination number one for tourists all over the world. And among all European
regions, it is predicted that the Central-East Europe will have the strongest growth among
all European regions.
Basically, we consider that the East European countries are trying to attract tourists from
West Europe, while the West Europe is looking for tourists from US, China, Japan and
the United Arab Emirates.
Thus it seems only logical that the competition between European countries will increase.
For example the leisure offers within few hours of travel will increase, as well as the trend
of businessman travelling with their families, that including children. It is easy to observe
that the wealth of a certain segment of people is increasing, but their free time is
decreasing. Thus the mobility needs to be very flexible.
Camping (also known as “open spot hotels”, as some people name it) are places meant
for accommodation situated outside urban areas and which are equipped with camping
places for tents and RV.
Camping is the ideal choice for those people who are tired of the extremely stress rhythm
of city life, those people who desire a cheap holiday, in a unique environment. Also the
people who love to travel, who love the idea of “house on wheels” (the RV), the concept
of “free spirit” and adventure, can be an important emotional trigger.
The advantage of spending your holiday in a camping is obvious for the tourists who love
nature and who want to explore the surroundings and cook outdoors.
The period 1960-1990 was an extremely favourable one for developing camping in
Romania, but after it was followed by a moment of regression, until recently in the last 5-6
years, when the activity started to rise again.
The first step for organizing the camping is to pick up the right field. Marian Pavel, the
CEO of Camping Darste (situated 8km of Brasov) considers that a good location for a
camping is in an area of touristic interest which is also easy accessible, next to a highly
traveled roadway. Of course, the vicinity of a river can prove to be an important asset.
Beside, in order for the unit to obtain a superior classification, it is necessary to be
situated in the proximity of a gas station, auto service and a place able to provide with
The minimum required surface should be not less than 10.000 square feet, in order to
obtain the classification authorization, without which it can‟t operate. It is also ideal if the
camping can offer 70 accommodation spots.
Obviously, when you decide for a certain specific field, one thing needs to be taken into
consideration and that is the growing possibilities, because a camping with more
accommodation spots, is of course, much more profitable.
Classification certificate is obtained in less than 60 days
The classification represents an encoded form of presentation of the level of comfort and
of the offer of services. Thus, obtaining this certificate is essential in order to have any
type of activity in tourism. This certificate it is required by the Office of Licensing and
Control in Tourism(OLCT), no later than 60 days before launching the camping. Ignoring
this rule is a crime and can be punished with a fee.
According to Order no. 61, published in the Official Monitor no 241/31.05.1999, the
accommodation units are classified by stars and the restaurants by categories. In
Romania, in the present days there is camping classified as 4,3,2,1 stars. For the 5 stars
ones, existing outside Romania, the imposed rules provide that parcels needs to be
separated by designated green spaces and within the camping site to be saltwater and
sweet water pools and of course supermarkets.
In order to obtain the Classification Certificate in Romania, the entrepreneurs who own
and administrate touristic accommodation places needs to provide a file which has to
contain the following:
-special written request
-court order regarding the establishment of the company, contains the area of expertise
of the company
-preventing and extinguish fire authorisation
-location and specific address sketch
-sketch regarding the structure, location and accommodation spaces nomination
-nominal sheet regarding accommodation on classification categories
-specific note regarding the location and the function of the touristic place, issued by the
National Tourism Office for New Construction
-copy of the patent tourism, which needs to be acquired by any CEO of a touristic
-copies of documents of qualifications of the staff at the reception
-copy of the document which proves the payment of the rate to the OLCT account in
order to obtain the star classification
OCLT periodically check the condition and operation of facilities in camping, quality of
services, compliance with hygiene and other criteria that led to the classification unit.
Failure in respecting the rules can cause measures regarding or withdrawal of operating
Classification certificate is valid for three years, and then you have to update it with
OLCT. There is however the possibility during this time that the certificate holder may
request reclassification of tourist reception, whether as a result of modernization and
improvement works endowments and services estimate that this corresponds to a higher
The tourists can create problems by destroying the environment, not conserving the
nature, leaving a lot of trash behind them, destroying plumbing and electrical systems. A
solution in this case can be a close supervision/surveillance of the accommodation and
immediate rectification of all faults occurring.
The weather phenomenon: if it‟s a rainy year, people won‟t come;
they prefer to stay longer in the house. If there are floods, this can
also affect camping functionality. Same thing happens if political
events jam roads or railways.
Following an immediately profit. Camping activity is seasonal. As a
result, profitability is evident after a few years. Some camping
directors believe that the business is profitable, but on a long term. In the yearly years,
must reinvest almost all profit.
2.1 Facts about Transylvania
The name Transylvania comes from Latin and means “the land beyond the forest”. Its
location is in the centre of Romania surrounded by the arc of the Carpathian mountain
chain. Its area is approx. 34177 sq. miles and has a population of approx. 5 million
people. The main cities are Alba Iulia, Bistrita, Brasov, Cluj-Napoca, Medias, Miercurea-
Ciuc, Sebes, Sibiu, Sighisoara, Targu-Mures.
Activities that can be performed as a tourist in Transylvania are biking, camping, caving,
climbing, fishing, hiking, nature walks, rafting, skiing, wildlife and bird watching.
Sibiu (Hermannstadt in German) was the largest and wealthiest of the seven walled
citadels built in the 12th century by German settlers known as Transylvanian Saxons. The
riches amassed by its guilds paid for the construction of both impressive buildings and
the fortifications required to protect them.
3 Internal analysis
3.1 Camping Salisteanca
Salisteanca, a premium class pension and camping, is situated 500 meters of the centre
of Saliste and 20 kilometres of Sibiu, cultural capital of Europe in 2007.All this is located
in Transylvania where you will find the most beautiful cities of
Romania and the most overwhelming landscapes of Europe.
In this environs you will find desolate high mountains, charming
hillsides, small shepherd villages, medieval fairy tale towns,
gothic cathedrals and crystal clear mountain lakes. Everywhere you will meet herds of
sheep and in springtime on many chimneys you can see storks which have built their
Located in a region renowned for the remarkable popular costumes and for its millenary
traditions that are waiting to be discovered, the guesthouse Salisteanca welcomes its
customers, the ones looking for relaxation as well as those eager for adventures.
We offer 6 places in the pension plus 20 other places in the camping. The bright rooms,
nicely decorated with an exquisite sense of colours, offer you the comfort and peace
anyone seeks for during holidays; just outside - the courtyard, shadowed by trees over
the hot summer days, is the perfect camping place.
Access by car is quite easy as you come from the main road (Saliste entrance panel),
continue for about 1100m until you see a bridge; pass the bridge and turn on the second
street on the left (passing by the post office). After around 200m turn left (follow the
signing panels "PENSIUNE & CAMPING SALISTEANCA"), continue for about 100m and
take another left (in an acute angle). After 50m you will see the guesthouse on the right
side of the road; it has a red signalling panel and there is a pole with a stork nest near the
Our activities include among others:
- Initiation in the traditional cooking
- Rides in a horse-drawn cart or sleigh
- Visits to traditional workshops (weaving mill, furrier’s shop, joiner’s shop,
- Visit to the Dacian fortress from Tilisca
- Trips to the salt lakes of Ocna-Sibiului
- Hiking to the Foltea monastery and to the wood sculpture camp from Poiana-
Soarelui (1000m in altitude)
To precisely know on what group we‟ll have to focus we use the STP process. STP
stands for Segmenting, Targeting and Positioning and will give us a clear view over the
market. After this process we can implement our whole marketing strategy on this
because we will exactly know who will be able to visit our camping site.
The main purpose of segmentation is simple; we divide the whole market into groups of
people with common needs. In this case, for a camping site is it quite simple. The market
contains everyone who can afford a holiday abroad. From that group of people, we take
out the ones whom go camping every now and then. Some people go camping up to 5
times a year, others once in every 2 years. People who only go to resorts en beach
holidays can be left out which does not mean there would be no chance that they will visit
our camping but we just don‟t put our focus on them.
So we know now that we‟ll have to focus on people who go camping every now and then,
but this is still a large group to serve. We thought that it would be appropriate to focus
mainly on couples with kids in the high season in months like July and august and off-
season on elder people whom have the time to go on a holiday when they retire.
Especially people who are German of Dutch because they are like the top camping
countries, although Belgium it‟s upcoming in Belgium so we want to take those also in our
target group. Also people from neighbouring countries we want to offer a holiday in a
high-end piece of conserved nature.
We want the give people the perception that we stand for both lots of activities and rest.
We think that people can perfectly take a break from real life with both activities and kind
of doing nothing and just enjoy the environment. That people have the impression they
can forget everything in our camping site.
An image is the sum of beliefs, attitudes and impressions of some person or group of
persons towards something. Destination images are frequently related to the many
factors mentioned above such as accessibility, attractions, cultural links, affordability and
The image of the destination is of immense value. When planning to establish a centre of
tourism somewhere, one should look out for the image of the place in the market. Fewer
people are going to visit if the image tends to be negative. Areas closer to one destination
seem to have more accurate image than the ones farther away. Meeting the customer
expectations is very important as well.
5 Marketing mix
The marketing mix contains of the 4 PS: Price, product, place and promotion. However
we think that „People‟ contains also in this case to the marketing mix.
Price really depends on what kind of customer you are. Elderly people will pay a bit less,
especially when they are planning to stay for a whole month. Kids will also suffer a
discount and kids under the age of 5 will be even allowed for free. Holidays with the
whole family does not cost a few euros. Especially when you have drove all the way from
Belgium or the Netherlands. The prices in camping also depend on what kind of place
you will stay. Like tents will be a lot cheaper because they need less space, campers on
the other hand will need a lot of space and uses more electricity. So the price really
depends on what kind of customer you really are.
But in general, we would like to use the neutral pricing strategy, because people still don‟t
know much about us and we have to create an opportunity to fill in their needs and
manage that they will get a high perceived value for our camping site. A price tells us
something about our service so, if we would use a penetration strategy we would get a
cheap image and that would make our purpose totally useless because we just want to
let them see that Romania isn‟t an odd poor country. With prices which would be to low it
would only confirm those prejudgements. On the other hand we would also not make
them too expensive because that would scare people to book a holiday at our camping
site. So a neutral pricing strategy would be appropriate at the moment because then we
are sure we can give them their expected value for this price or even better.
With the prices we have at the moment will be both attractive and competitive, which
means that they are beneficial to our consumers but will also give a value in function of
the value it offers in comparison with our competitors.
Prices are as following (with some minor adjustments vocabulary-wise):
Adults: € 3.50
Children: 0-5 Free
Children: 5-12 € 2.00
Tent: € 2.00
Small tent: € 1, 50
Caravan: € 3.00
Camper: € 4.00
Car: € 1.00
Electricity: € 2.50
Groups (>20persons) 5% discount
In the tourism industry, place plays a key role. In tourism, the product
is not distributed to the client, but the clients travel to the product.
Thus, unlike physical products, tourism distribution is more related to
where you distribute the information about the service (trade shows,
resellers, webpages, etc.).( http://freenomads.com/blog/?p=296#sthash.ceSIl5KP.dpbs)
Customer`s desire is to be able to enjoy their holiday time, so goods and services should
be easily accessible. Most customers are trying to relax so they are hesitating when it
comes about to spend a great deal of time trying to get to an obscure location.
The camping lies in the middle of rural Romania also known as Transylvania which offers
a beautiful environment to explore with a lot of forests and mountains. The camping also
offers a great view and lies within reach of a few major roads which lead to Bucharest
and the border of Hungary.
Once you are in Sebes, the route to the camping is quite easy to follow. From Sebes,
which is 20 km far away from Sibiu you take the DN1/DN7- E68/E81 road right direction
Saliste, after 1km over the bridge you will follow the signs "Salisteanca".
From the main road (Saliste entrance panel), continue for about 1100m until you see a
bridge; pass the bridge and turn on the second street on the left (passing by the post
office). After around 200m turn left (follow the signing panels "PENSIUNE & CAMPING
SALISTEANCA"), continue for about 100m and take another left (in an acute angle). After
50m you will see the guesthouse on the right side of the road; it has a red signalling panel
and there is a pole with a stork nest near the front gate.
However there is possibility of being picked up from airport to railway station, or even
directly to the camping.
The place itself is not just a camping but also a pension. And the services are on top
considering the very cheap price we are charging. You can choose between staying in
your own RV or tent, or being spoiled in one of our cosy rooms.
Some of the facilities we offer include a large courtyard(2000 sq. meters) with parking
place, central heating inside pension, a swimming pool for children, wireless internet,
outdoor dining place, bicycles for hire, Ping-Pong table, badminton field, pastime games.
Pets can be accepted but only in the courtyard.
The guesthouse consists in 3 bedrooms, each with own bathroom and colour TV, having
separate entrance. Two of the bedrooms can be merged into a matrimonial bed, with
access to shared bathroom, toilet, a living room with dining place.
The camping place for caravans is 800 sq. m of ground with barbeque and dining place,
access to plugs, toilets and washing machines.
There are shopping opportunities at close distance within 0.2 km, public transport near
the camp site, fresh bread available at the camp site as well as a restaurant.
Footpaths and roads are lit, there are patrolled grounds, and a lot of quiet during the day
and at night. At the reception the spoken languages besides Romanian are English and
It is important to mention that this camping started initially as a humanitarian project
launched by a group of Dutch people who came to the village of Saliste to help some
villagers who were living a very hard life. This project did not started as a business or a
mean of making some easy money, but it started as a way to help people, to create
happiness not by offering tourism services but by offering love. This group of Dutch
people felt in love with the place and decided that together with one Romanian native of
this village they will start this business in order to be more easily in contact to each other.
This is a Romanian-Dutch family business.
Taking into consideration the poor image Romania has in the Western-Europe we think
that the channels of distribution are very important. The most common and used of these
channels had been and will be the Internet. We have the confidence that there would be
people who would love our product if only they would know about it. Therefor I will submit
below few websites which features presentation of our business:
Below we attach few pictures presenting the inside of the pension just to give you a better
The camping has a lot to offer, not just a place to stay, but also a perfect view. Other than
that it offers lots of activities like mountain bike routes and we would also like to create
the possibility to rent mountain bikes because not everyone would be able to carry them
along all the way to Romania. Additionally to that, you can enjoy the nature while caving,
climbing, hiking or even fishing.
There also is an excursion programme with at least two field trips per week. This features
trips to places in the region, be it medieval fairy tale towns, where you can ride in a horse-
drawn cart or sleigh, or traditional workshops like weaving mills, furrier‟s shops, joiner‟s
shops or hatter‟s shops. Another prime example of an excursion destination would be salt
lakes of Ocna Sibiului or the Dacian fortress from Tilisca. The camping also offers
breakfast, BBQ‟s and every now and again some initiation in the traditional cooking of
For children there is a pool and a games room. There is also a possibility to borrow some
sports gear and play Ping-Pong and badminton outside. Camping Salisteanca is proud to
be known as a camping site that cares about having a friendly and helpful community and
first timers are always welcomed with open arms. Regular community activities like
games night or amateur theatres help to get to know each other. The camp is surrounded
by beautiful wilderness which of course needs protection. While camping in Salisteanca,
you can volunteer to do some environmental work and help clean the forests and lakes.
Free showers as well as free TV and Internet access are rounding off this great offer of
possibilities to relax and have fun.
A great part of the product itself would be the experience, the fact that you forget
everything around you for a moment.
Promotion will be mainly done by travelling agencies and camping guides. Because that‟s
mainly how you reach people who go camping. They choose most of their camping sites
by guides and review guides because that is a good reference for them. In the first place
those guides offer a brief summary of what the camping has to offer and often has maps
also where the camping are marked on, which give easier access.
We are aiming as well for http://www.eurocamp.be/ as it is directly engaged into Belgian
camping market and does not offer any tourism service from Romania so far.
However we think that these online pages can and needs to be improved. We also
suggest that the role of social media is very important. We have a Facebook page:
We think a blog to approach subjects related to nature, life, tourism, camping would be
very important and would increase the chances of making the business more customer
related. A very important niche is the segment of mothers who have their own blogs and
so they talk about their experiences. Sending children to our camping would be a very
important asset, and the spoken word or word of mouth spread through mother‟s different
blogs can play a key role.
Check-ins via Foursquare for example is also a reference for some people because every
place in there gets a review. Also, talking about Foursquare and check-ins, lots of
companies these days offer small discounts or free drinks when you check in on one of
First of all, places need to have an attraction to make people travel there. Of course
costumers will first and foremost look at all the facilities and services that tourists buy at
the place. This includes accommodation, restaurants or leisure facilities. There is also a
certain need for transportation that brings tourist to the desired destination. It is key to
provide all that information to the potential costumer because otherwise he will most likely
choose another supplier. However, if one can make certain that the tourist is able to
acknowledge the supplied attraction then there will be demand from the costumer.
6.2 Geographical proximity to markets
The distance-decay effect displays that the number of visitors will decrease as the
distances that they have to travel to the destination increases. Nonetheless, the amount
of traffic depends also on the size and wealth of the origin region market. It seems that
travellers with higher income at their disposal choose to travel to further destinations.
Distance can also represent a psychological barrier. Some like to be far away from home
in their holidays, on the contrary some will feel unsafe when the distance from their origin
gets too big.
Target costumers live in wealthy countries located in Western Europe; specifically
Germany, Belgium and the Netherlands. As stated above costumers with higher income
will also travel to further destinations, so Romania will be an attractive destination for
6.3 Accessibility to markets
Here we can differentiate between two categories – physical (infrastructure) and political
accessibility. Infrastructure means possible transportation methods like air routes,
highways or ferry links. Also the number of seaports and airports factors into this. The
level of accessibility due to infrastructure can depend on many factors: funds, physical
barriers and transport jurisdictions in the transit region.
Our camping site is located in the centre of Romania and lies within reach of a few major
roads which lead to Bucharest and the border of Hungary. The level of accessibility is
By political accessibility one can understand conditions under which visitors are allowed
to enter a destination or region.
American and Canadian citizens as well as citizens of Australia, New Zealand and most
European countries do not need an entry visa to visit Romania (for stays up to 90 - ninety
However, a valid passport is required for all overseas/ non-EU visitors. Citizens of the
countries of the European Union can enter Romania with a valid passport or National
U.S. / Canadian/ Australian/ New Zealand and all European Driver licenses are valid for
driving in Romania for 90 days from the date of entry into Romania.
6.4 Availability of attractions
Attractions are crucial in getting the attention of tourists. That is why they are considered
to be one of the most important factors of a tourism system. The ability of attractions to
attract costumers depends on their uniqueness, accessibility, diversity, quantity, quality
and also diversity. Attractions can be anything – theme parks and battlefields, scenery or
even just climate. People can create attractions or use just use existed natural
Activities that can be performed as a tourist in Transylvania are biking, camping, caving,
climbing, fishing, hiking, nature walks, rafting, skiing, wildlife and bird watching. In
addition to that the region offers high mountains, charming hillsides, small shepherd
villages, medieval fairy tale towns, gothic cathedrals and crystal clear mountain lakes. It is
safe to say that our customers have enough opportunities to have a good time in and
around the camping site.
A detailed list about attractions and activists can be found at the internal analysis.
6.5 Cultural links
Some people are more attracted by exotic and unfamiliar venues. On the other hand,
similarities in culture, languages or religion can be a motivation for people to choose their
holiday destination. In addition religious similarities have generated tourist flows from one
region to another. Tourists are interested in destination with similar culture also because
of the convenience and risk-minimisation factors. Many people do not want to cope with
unfamiliar languages and social norms and because of that reason prefer destinations
similar to their own origin areas.
The ideological and legal barriers that once stood in Romania no longer exist and people
are open to making contact with foreigners. There are no taboo subjects, but foreigners
will quickly note that people are more interested in talking about topics that touch their
lives (such as personal, political, economic, or international situations) than talking about
new subjects. Talking about work and asking where people come from are good ice-
breakers, as is talking about the weather.
People speak loudly in a sing-song manner and generally display their emotions in public.
The tone they use is so lively that foreigners often get the impression that speakers are
arguing, which quite often is not the case. Tempers may flare easily and are not well
This is contrary to the Western European culture, where people tend to be introverted
and more quiet. However, at our camping site this will not be an issue because there will
be more Non-Romanian people.
6.6 Availability of services
For many tourists it is very important to have good quality in services, be it transportation,
accommodation or restaurants. In addition to that basic stuff like policing and medical
facilities are critical, to ensure safety to the costumer.
Romania is catching up to the Western Countries in this area, but even now it the offered
services are solid and should not be a reason to stay away from this country.
6.7 Peace and stability
It is important for tourists to feel secure while spending their holiday at a certain
destination. When there are signs of social or political instability the market tends to react
very sensitive and people will choose other destinations.
Romania is situation is stable and it will be too for the foreseeable future. Being part of
the European Union helps Romania a lot in this perspective.
6.8 Pro-tourism policies
The appeal of a destination can be positively influenced by the introduction and
reinforcement of pro-tourism policies. Governments can make support campaigns or
advertisement among the residents to promote a welcoming attitude towards visitors in
order to get a positive market image. Governments also have to power to make entry
requirements less strict and reduce taxes, duties or other costs that affect the tourism
Tourism in Romania is growing thanks to government investment in the sector.
Promotion and investments in infrastructure are part of the Romania's tourism plan to
double income from tourism and to generate jobs, according to Carmen Moraru, general
manager at Romania's regional development and tourism ministry.
Romania attracted nearly 1.6 million tourists in 2011, a 13 per cent increase from the
7 References and sources
C. Florescu – Marketing
Philip Kotler - Principles of Marketing